goco.ca

What goco.ca does

GoCo by TELUS is a multi-carrier business telecommunications services platform operating as a business unit of TELUS, one of Canada's largest telecom incumbents. It provides voice, unified communications, data, and network services to Canadian small and medium businesses (1–100 employees) and commercial enterprises (101+ employees), aggregating multiple carrier services behind a single point of management. Its technology stack centers on a suite of customer-facing portals — My GoCo (account dashboard), the ServiceNow-powered Customer Care Portal (case management and change requests), the GoCo Voice Portal, plus partner portals from wholly-owned subsidiaries Ubity (cloud UC/voice) and bluArc (network management) — supported by a 24/7 toll-free support line and dedicated customer success and account managers.

GoCo generates revenue primarily through recurring subscription and usage-based charges on monthly service fees, with additional one-time connection and change-request fees; pricing is quote-based and not publicly disclosed. Its go-to-market is dual-channel: enterprise-style direct sales with assigned account/CSM support for larger commercial accounts, paired with self-service portals and inside sales for SMBs. The service was integrated into TELUS's full Business Solutions Suite in 2024, combining GoCo's carrier-aggregation capabilities with TELUS's broader mobility, internet, security, and bundling portfolio.

The company operates nationwide across Canada with 251–500 employees. Its core competitive positioning rests on multi-carrier expertise and TELUS brand and channel leverage rather than proprietary technology differentiation; the entity has no disclosed funding (it is funded as a TELUS subsidiary), no publicly disclosed revenue, and no certifications, patents, awards, or named customer logos in the available data.

Name

goco.ca

Legal name

GoCo by TELUS (operated by TELUS)

Website

https://goco.ca

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Mobile Roaming & Interconnect Services (roaming hubs, IREG/TADIG, clearing) (HDAIAEAE)

Keywords

• Business telecommunications services
• Unified communications solutions
• Voice services
• Multi-carrier telecom
• Data network services

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Telecommunications Services: Recurring subscription and usage-based revenue from voice services, unified communications, and network services provided to business customers. Revenue generated through monthly service charges, usage fees, and one-time connection/change fees.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels1 record

Core offering

GoCo by TELUS provides multi-carrier business telecommunications services, including voice services, unified communications, data and network solutions, to small/medium businesses and commercial enterprises across Canada. Its services are integrated with the TELUS Business Solutions Suite and delivered through dedicated customer portals (My GoCo, GoCo Customer Care Portal, GoCo Voice Portal), with extension offerings available through wholly-owned subsidiary brands Ubity (cloud unified communications) and bluArc (network administration). Revenue is generated via recurring monthly service charges, usage-based fees, and one-time connection or change-request fees.

Product overview

GoCo by TELUS is a unified telecommunications services platform offering multi-carrier voice, unified communications, data, and network solutions. The portfolio centers on the GoCo core service integrated with the TELUS Business Solutions Suite, supplemented by multiple customer-facing portals including My GoCo (main account dashboard), the Customer Care Portal (service cases and change requests), the Voice Portal, Ubity Portal, and bluArc Portal. These portals collectively enable account administration, technical support, voice service management, and network configuration for business customers.

Differentiator

Problem solved

Functional benefit

Brands

• My GoCo: Main customer portal for GoCo services, providing account management and dashboard access.
• GoCo Voice Portal
• GoCo Customer Care Portal

Products and services

• GoCo by TELUS Business Telecommunications Services Multi-carrier business telecommunications service offering voice services, unified communications, data, and network solutions, integrated with the TELUS Business Solutions Suite and delivered through dedicated My GoCo, Customer Care, and Voice Portals for Canadian business customers.
• Ubity Cloud Unified Communications Cloud-based unified communications and voice services platform, offered as a wholly-owned subsidiary brand of GoCo by TELUS for business customers through the Ubity Portal (studio.ubity.com).
• bluArc Network and Communications Management Network and communications management platform offered as a wholly-owned subsidiary brand of GoCo by TELUS, providing telecommunications infrastructure administration through the bluArc Portal (tows.bluarc.ca).

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• TELUScoreStrategic or Co-development PartnerGoCo services have been integrated with the full TELUS Business Solutions Suite. TELUS provides the parent company infrastructure and brand for GoCo's multi-carrier telecommunications services, enhancing operational capabilities and customer experience for business customers.
• ServiceNowcoreTechnology or IntegrationServiceNow powers the GoCo customer care portal (goco.service-now.com) used for case management, change requests, and technical support ticket tracking. Provides the underlying platform for customer service operations.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Direct peers

• Rogers for Business: Rogers' enterprise arm competes head-to-head with GoCo across voice, data, and unified communications for Canadian SMB and commercial customers, leveraging Rogers' wireline and wireless infrastructure.
• Allstream (Zayo): Allstream is a Canadian business-focused voice, data, and managed services provider serving SMB and enterprise customers nationwide, directly overlapping with GoCo's multi-carrier voice and network services positioning.
• Bell Business Markets (Bell Canada): Bell Canada's enterprise division is a direct competitor to GoCo in the Canadian business telecommunications market, offering voice, unified communications, data, and network services to SMB and commercial customers with comparable bundled offerings.

Regional players

• Distributel: Distributel is a Canadian independent telecom provider offering business and residential voice, internet, and unified communications, serving as a regional alternative to the dominant carriers and to aggregators like GoCo.
• Comwave Networks: Comwave is a Canadian independent telecom and UCaaS provider delivering hosted PBX, SIP trunking, and business internet to SMB customers, serving a comparable carrier-agnostic niche to GoCo at a smaller scale.
• Vmedia: Vmedia is a Canadian independent internet, voice, and TV provider with business services, an analog to GoCo's position as a non-incumbent option for Canadian SMB customers seeking multi-carrier flexibility.

Broad incumbents

• Mitel: Mitel provides on-premise and cloud business communications platforms (including MiCloud and MiVoice) used by many of the same Canadian SMB and commercial customers that GoCo serves, competing for the unified communications budget.
• TELUS Business Solutions: GoCo's parent and platform; TELUS Business Solutions provides the broader voice, mobility, internet, and security portfolio into which GoCo has now been integrated, serving the same Canadian SMB and commercial segments.

Emerging players

• Net2Phone Canada: Net2Phone delivers UCaaS and hosted voice to Canadian SMB and mid-market customers, directly competing with GoCo's Ubity-based unified communications offering for the same customer profile.
• ThinkTel (ThinkTel Communications): ThinkTel is a Canadian UCaaS and SIP trunking provider serving business customers with hosted voice and collaboration services, an emerging alternative to traditional carrier voice offerings like GoCo's.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GoCo_EN
• YouTubeyoutube.com/@TELUSBusiness
• Facebookfacebook.com/TELUSBusiness
• LinkedInlinkedin.com/company/cisecurity
• Instagraminstagram.com/telusbusiness

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about goco.ca