Voicegain

What Voicegain does

Voicegain is a private Voice AI platform company that develops proprietary deep-learning-based automatic speech recognition (ASR/STT) technology, organized around an in-house Omega model for batch transcription and a Kappa model for streaming transcription. Both are end-to-end transformer-based deep neural networks trained on 30K+ hours of diverse audio, with capabilities for custom acoustic model training, runtime language adaptation, and deployment on multi-tenant cloud, customer VPC, or on-premise datacenter via Kubernetes clusters using NVIDIA GPUs. The product suite spans Speech-to-Text APIs, an optimized Whisper API (40% below OpenAI pricing), MRCP ASR for legacy contact center stacks, Speech Analytics APIs for sentiment/NER/intent, Voicegain Transcribe (an LLM-powered meeting notetaker for Zoom, Teams, and Google Meet), and the flagship Casey AI Voice Agent purpose-built for healthcare payers that automates routine member/provider calls (claim status, eligibility, prior authorization, benefits) and augments live agents with real-time transcription, knowledge surfacing, and automated QA. The platform supports 50+ languages in batch mode, integrates with seven audio streaming protocols (WebSockets, gRPC, MRCP, SIPREC, RTP, SIP/RTP, HTTP chunked), and carries HIPAA, PCI DSS Level 2 v4.0, and SOC 2 Type 2 certifications.

The company monetizes through usage-based per-minute ASR APIs (developer tier with a $50 free credit and no credit card requirement), per-call licensing on Casey with Fully Automated and Partially Automated tiers plus a setup fee and typical 10,000+ calls/month minimums, and Transcribe subscription tiers (free plus paid). Distribution combines a self-serve developer portal, OEM/edge deployments for partners such as Onvisource, and direct enterprise sales focused on healthcare payers. Voicegain serves more than 2,000 customers including Anthem, Aetna, Humana, HealthFirst, Horizon Blue Cross Blue Shield, Ridge Administrative Services, Samsung, Sutherland, Hammer, Level.AI, and TrampolineAI-adjacent relationships, processing 60 million minutes of audio per month and 1 billion+ minutes annually.

Voicegain was founded in 2016 by Arun Santhebennur and Dr. Jacek Jarmulak, is headquartered in Dallas, Texas with a Bay Area office in Santa Clara, and operates with more than 30 team members distributed across the US, Brazil, and India. The company has raised more than $2.5 million in disclosed capital from strategic investors including Twilio, SignalWire, FreeSwitch, Genesys, Telnyx, and AudioCodes; in January 2026 it acquired TrampolineAI to add real-time agent assist and Auto QA to the Casey platform, and in June 2026 it appointed Tracy Puleo as Vice President of Sales to scale commercialization across health plans, TPAs, PBMs, and healthcare organizations.

Name

Voicegain

Legal name

Voicegain

Website

https://voicegain.ai

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Voicegain is a private voice AI company that builds proprietary deep-learning ASR models and the Casey AI Voice Agent for healthcare payers, automating member and provider call handling while serving more than 2,000 enterprise and developer customers globally with usage-based and per-call pricing.

Ownership category

akta.pro rank

Product category

Speech Recognition / Voice AI Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Speech-to-text APIs
• Voice AI platform
• AI voice agents
• Meeting transcription
• Contact center automation

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Speech-to-Text API Licensing: Usage-based API licensing for speech-to-text transcription, billed per second of audio processed. Available via cloud (multi-tenant) or edge (dedicated) deployment. Developer accounts receive $50 free credits. Enterprise pricing with volume commitments and discounts.
2. Casey AI Voice Agent (Healthcare Payer): Per-call licensing model with two tiers: Fully Automated (FA) calls handled entirely by Casey, and Partially Automated (PA) calls where Casey performs specific tasks but a live agent handles the interaction. Plus one-time setup/implementation fee. Subject to monthly minimum fees (typically 10,000+ calls/month).
3. Voicegain Transcribe (SaaS): Private AI meeting assistant SaaS product with free tier (300 minutes/month) and paid plans for additional transcription and LLM-powered summarization. Can be deployed as multi-tenant cloud, single-tenant private cloud, or on-premise.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Voicegain provides a private Voice AI platform built around proprietary deep-learning ASR/STT models (Omega for batch and Kappa for streaming), delivered as Speech-to-Text APIs, an AI Voice Agent platform, a meeting transcription SaaS, and a healthcare-payer-focused solution called Casey. Customers can build AI voice agents, transcribe calls and meetings, and run real-time speech analytics on cloud, VPC, or on-premise infrastructure.

Product overview

Voicegain offers a private Voice AI platform comprising core products for speech-to-text, voice agents, meeting transcription, and speech analytics. The flagship product is Voicegain Casey — a healthcare payer-focused AI Voice Agent that automates routine member/provider calls and augments live agents with real-time assist and automated QA. Supporting the Casey platform are Speech-to-Text APIs (Omega for batch, Kappa for streaming) and Speech Analytics APIs for sentiment, NER, and intent extraction. Voicegain Transcribe provides LLM-powered meeting notetaking for Zoom/Teams/Meet. The Voicegain Whisper API offers optimized OpenAI Whisper models. All products support cloud multi-tenant, VPC, or on-premise datacenter deployment via Kubernetes. Pricing spans Developer (per-minute), Transcribe (free tier + paid), and Enterprise (contact sales) tiers. The January 2026 acquisition of TrampolineAI added real-time agent assist, Auto QA, and Gen AI capabilities to the Casey platform.

Differentiator

Problem solved

Functional benefit

Brands

• Casey: AI Voice Agent platform for Healthcare Payers - automates routine inquiries and provides voice interaction analytics for health plans, TPAs, PBMs, and healthcare organizations.
• Voicegain Transcribe
• Voicegain Whisper

Products and services

• Voicegain Casey (AI Voice Agent for Healthcare Payers) Pre-built AI Voice Agent product for healthcare payers that automates routine member/provider phone calls and augments live agents with real-time assist, LLM-powered summarization, automated QA scoring, and CSAT/NPS tracking.
• AI Voice Agent Platform (Telephony Bot API) Developer platform for building and deploying LLM-powered AI Voice Agents accessible over telephony, with SIP session integration, webhook callbacks, and integration into Langchain, Flowise, and similar LLM agent frameworks.
• Voicegain Transcribe SaaS meeting assistant that transcribes meetings on Zoom, Microsoft Teams, and Google Meet, with LLM-powered summarization, action item extraction, and sentiment analysis. Available as multi-tenant cloud, private cloud, or on-premise deployment.
• Speech-to-Text APIs Batch and streaming speech-to-text APIs for embedding transcription into applications, using the Omega (batch) and Kappa (streaming) deep-learning ASR models with 50+ language support and custom acoustic model training.
• Speech Analytics API API that transcribes audio and analyzes the resulting text for sentiment, NER, keywords, and intent in both batch and streaming modes to surface contact center CX insights.
• MRCP ASR MRCP-based ASR integration for enterprise contact center platforms, supporting speech grammars and large vocabulary transcription as a drop-in replacement for Nuance grammar-based ASR in datacenter or VPC deployments.
• Whisper API Optimized OpenAI Whisper speech recognition models (Medium, Small, Base) running on Voicegain-managed GPU infrastructure, priced 40% lower than OpenAI with contact-center enhancements such as stereo audio, word-level timestamps, speaker diarization, and PII redaction.

Quantifiable outcome

• 25%–50% reduction in operational costs for healthcare payer call centers
• +9 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability11 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Zakipoint Health Inc.coreStrategic or Co-development Partner · 17 November 2025Strategic partnership to develop AI-powered healthcare engagement solutions combining Voicegain's voice AI platform with Zakipoint Health's member engagement technology. Joint solutions target provider communications automation, efficiency enhancement, and member experience improvement. The integrated platform aims to reduce operating expenses by up to 50% and improve customer satisfaction scores. Future enhancements include AI-driven batch queries and expanded member interaction features.
• OnvisourcecoreTechnology or IntegrationOnvisource integrated Voicegain's deep learning ASR platform into its Intellecta multichannel analytics solution for contact center optimization. Onvisource deploys Voicegain ASR on NVIDIA GPU-powered edge infrastructure in their datacenter, achieving approximately 75% cost savings compared to cloud ASR pricing. Partnership serves diverse enterprise verticals including telecom, banking, utilities, insurance.
• TrampolineAIcoreStrategic or Co-development PartnerVoicegain acquired TrampolineAI in January 2026. TrampolineAI developed a payer-focused Generative AI suite of contact center products (Assist, Analyze, Auto QA) for real-time agent assistance and automated quality assurance. The acquisition unifies Voicegain's AI Voice Agent automation with Trampoline's real-time agent assist and Auto QA capabilities, creating a comprehensive contact center AI platform for healthcare payers. TrampolineAI founders Mike Bourke and Jason Fama joined Voicegain's Advisory Board post-acquisition.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AssemblyAI: AssemblyAI provides speech-to-text and audio intelligence APIs (sentiment, summarization, topic detection) aimed at developers and product teams. It competes with Voicegain's Speech-to-Text and Speech Analytics APIs for the same AI application builders and contact-center use cases.
• Observe.AI: Observe.AI provides conversation intelligence, real-time agent assist, and Auto QA for contact centers. It overlaps with the TrampolineAI-acquired capabilities within Voicegain Casey for healthcare payer call centers and broader CX analytics use cases.
• Speechmatics: Speechmatics delivers cloud and on-premise ASR with broad language coverage and accuracy-focused models. It competes with Voicegain for enterprise and government customers that need self-hosted, accent-robust transcription, particularly outside North America.
• Deepgram: Deepgram offers enterprise-grade ASR/STT APIs with custom model training, real-time and batch transcription, and a developer-first API model. It directly competes with Voicegain's Speech-to-Text APIs and Whisper-style offerings for the same developer and enterprise contact-center buyers.
• Rev.ai: Rev.ai offers asynchronous and streaming speech recognition APIs with industry-recognized accuracy benchmarks. It competes directly with Voicegain's batch and streaming STT APIs for transcription use cases across contact centers, media, and meetings.
• Cresta: Cresta offers real-time AI agent assist, coaching, and generative AI for contact centers, overlapping with Voicegain Casey's agent assist and QA functionality. Both target enterprise CX leaders looking to improve CSAT and reduce AHT via in-call AI.

Broad incumbents

• Microsoft Azure Speech to Text: Microsoft's cloud speech service is one of Voicegain's named benchmark competitors and competes for enterprise customers standardized on the Microsoft stack, including Teams meeting transcription use cases overlapping with Voicegain Transcribe.
• Amazon Transcribe: AWS Transcribe is the default speech-to-text service for AWS-native enterprises and is one of Voicegain's explicit benchmark and price-comparison targets. It competes broadly on enterprise transcription, though typically without Voicegain's on-premise or healthcare-payer specialization.
• Google Cloud Speech-to-Text: Google's managed ASR service is one of the four major cloud STT providers Voicegain benchmarks against. It competes on raw accuracy and is bundled with the broader Google Cloud AI stack, posing pricing and integration pressure on Voicegain's cloud offering.

Emerging players

• SoundHound for Service / Voice AI: SoundHound's voice AI platform spans conversational IVR and agent assist for enterprises including customer service. It overlaps thematically with Voicegain Casey's conversational AI voice agent capabilities, though with a broader multi-vertical go-to-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voicegain
• GitHubgithub.com/voicegain
• YouTubeyoutube.com/channel/UCjcnwzetG5CjncsLAocjLPw
• Facebookfacebook.com/voicegain
• LinkedInlinkedin.com/company/voicegain

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voicegain