SoundHound
SoundHound AI develops proprietary voice and agentic AI platforms that automate customer interactions across phone, web, kiosk, vehicle, and messaging channels for enterprise customers in automotive, restaurants, healthcare, financial services, and insurance.
- Company typePublic
- Founded2005
- HeadquartersSanta Clara, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What SoundHound does
SoundHound AI (NASDAQ: SOUN) is a publicly traded conversational AI company founded in 2005 and headquartered in Santa Clara, California. It builds voice and agentic AI platforms that automate customer interactions across voice, web chat, kiosks, vehicles, and social media. The product portfolio is anchored on the proprietary Houndify voice AI platform powered by Speech-to-Meaning and Deep Meaning Understanding technologies, with 400+ patents. Enterprise products include the OASYS self-learning agentic AI platform, the Amelia Platform for enterprise customer service agents, the Autonomics Platform for ITSM automation, Chat AI Automotive for in-vehicle assistants, Dynamic Drive-Thru and Smart Ordering for restaurants, Smart Answering for phone calls, and the Houndify Developer Platform (public API). The company also operates consumer apps including SoundHound Music (300M+ downloads) and SoundHound Chat AI.
SoundHound monetises primarily through subscription-based enterprise platform licensing (annual contracts for automotive OEMs, restaurant chains, and enterprise customers), per-location or per-transaction pricing for restaurant voice ordering, per-unit royalties for OEM-embedded deployments, usage-based fees on the Houndify developer API, and transaction fees for voice commerce. Go-to-market combines enterprise field sales targeting verticals with embedded OEM partnerships and a self-serve developer platform. Customers include Stellantis, Hyundai, and Qualcomm in automotive; Casey's General Stores (2,600+ locations) and White Castle (~40 drive-thru locations) in restaurants; Allina Health in healthcare; and Quálitas, Apivia Courtage, and Resorts World Las Vegas across insurance and hospitality.
Revenue grew from approximately $31 million in 2022 to $168.9 million in 2025 (+99% YoY), with Q1 2026 revenue of $44.2 million (+52% YoY). The company remains unprofitable with a $25 million net loss in Q1 2026 and $26.3 million of cash burn, funded through a mix of debt (Atlas Credit Partners $100 million, 2023), preferred equity, a $300 million ATM offering (May 2026), and the pending $43 million equity-value acquisition of LivePerson. Operations span seven countries serving 200+ countries, with M&A-driven expansion into restaurant (SYNQ3, Allset), enterprise (Amelia, Interactions), and omnichannel (LivePerson) adjacencies.
SoundHound firmographics
Firmographics- Name
- SoundHound
- Legal name
- SoundHound, Inc.
- Website
- http://www.soundhound.com
- Company type
- Public
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- SoundHound AI develops proprietary voice and agentic AI platforms that automate customer interactions across phone, web, kiosk, vehicle, and messaging channels for enterprise customers in automotive, restaurants, healthcare, financial services, and insurance.
- Ownership category
- akta.pro rank
SoundHound industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Motion Picture and Sound Recording Industries (512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Voice Assistants & Voice UI (VUI) (HDAAAFAD)
- akta.pro secondary industries
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), On-Device Speech & Audio AI (wake word, ASR, enhancement) (HDAAAJAF), Speech Enhancement & Noise Suppression (AEC/NR) (HDAAAFAG)
Keywords
Where SoundHound is headquartered
LocationHeadquarters
- HQ city
- Santa Clara
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
SoundHound business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Voice AI Platform Licensing: Enterprise licensing of proprietary voice AI technology to automotive OEMs, IoT manufacturers, and enterprise customers. Revenue generated through per-unit royalties, platform fees, and usage-based pricing tied to conversation volume or transaction processing.
- Agentic AI Platform (OASYS): Subscription-based access to OASYS agentic AI platform for enterprises deploying AI agents across customer service, sales, and operations. Revenue from platform subscriptions and agent deployment fees.
- Restaurant Voice Ordering: Voice AI ordering solutions for restaurant chains including drive-thru automation, phone ordering, and smart ordering across multiple channels. Revenue from per-location or per-transaction pricing.
- Healthcare AI Agents: HIPAA-compliant AI agents for healthcare organizations handling patient scheduling, triage, billing, and insurance claims. Revenue from per-patient or per-interaction pricing.
- Houndify Developer Platform: Developer API access and platform licensing for third-party developers building voice-enabled applications. Revenue from API usage fees and premium developer tiers.
- Voice Commerce: In-vehicle voice commerce capabilities enabling drivers to order food, schedule services, and make purchases through voice commands. Revenue from transaction fees and commerce partnerships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Platform Licensing |
| Subscription | Annual | OASYS Agentic AI Platform |
| Usage-based | Pay-as-you-go | Houndify Developer Platform |
| Transaction based/ take rate | Monthly | Restaurant Solutions |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
SoundHound product offering
Product offeringCore offering
SoundHound AI develops and licenses a proprietary voice and conversational AI platform that enables enterprises to deploy AI agents for customer service, ordering, in-vehicle experiences, and operational automation. Its core technology combines Speech-to-Meaning and Deep Meaning Understanding with over 400 patents, and the platform is delivered through products such as OASYS, Amelia Platform, Autonomics, Chat AI Automotive, Dynamic Drive-Thru, and Smart Ordering. The company serves automotive OEMs, restaurant chains, healthcare systems, and financial institutions globally, with additional consumer apps for music recognition and voice assistance.
Product overview
SoundHound AI offers a unified conversational AI platform with specialized products organized across enterprise and consumer segments. The core platform consists of the proprietary Houndify voice AI technology powered by Speech-to-Meaning and Deep Meaning Understanding. Enterprise offerings include the Amelia Platform for building conversational AI agents, Autonomics Platform for ITSM automation, and industry-specific solutions like Dynamic Drive-Thru and Smart Ordering for restaurants, Chat AI Automotive for vehicles, and Smart Answering for business phone systems. The OASYS platform launched in 2026 represents the company's agentic AI flagship, enabling self-learning AI agents. Consumer products include the SoundHound Music App (song discovery) and SoundHound Chat AI (voice assistant). All offerings share the underlying voice AI technology foundation and can be deployed across phones, web, kiosks, vehicles, and other channels.
Differentiator
Problem solved
Functional benefit
Brands
- OASYS: Orchestrated Agent System - a self-learning agentic AI platform where AI autonomously creates, orchestrates, evaluates, and improves conversational AI agents
- Houndify
- Hound
- SoundHound Music
- SoundHound Chat AI
- Amelia Platform
- Dynamic Drive-Thru
- Smart Ordering
- Smart Answering
- Autonomics Platform
Products and services
- OASYS (Orchestrated Agent System) Self-learning agentic AI platform that autonomously builds, orchestrates, evaluates, and improves conversational AI agents, enabling enterprises to deploy AI agents across phones, web chats, kiosks, vehicles, and social media. Reduces agent development time from months to minutes.
- Amelia Platform Enterprise AI agent platform that builds agents who listen, reason, and act for customer service, IT service desk, and business process automation across enterprise operations.
- Autonomics Platform
Quantifiable outcome
- 96% of organizations with active agentic AI deployments report results that met (54%) or exceeded (42%) their ROI expectations
- +6 more outcomes
Companies that use SoundHound
Customer profileNamed customers9 records
Segments10 records
Ideal customer profiles5 records
SoundHound technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability9 records
Feature9 records
SoundHound partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and flagship.
- White CastlecoreDeployment of SoundHound-developed AI voice assistant 'Julia' at approximately 40 drive-thru locations. AI system achieves order accuracy well above 90%, surpassing previous human-staffed performance. Positioned as productivity tool to free staff for cooking and food running.
- Allina HealthcoreHealthcare system deployed SoundHound AI agent 'Alli' for patient access, handling appointment scheduling, virtual check-in, prescription refills, and other administrative tasks. HIPAA-compliant integration with Epic systems.
- Microsoft Azure MarketplacecoreRichtech Robotics listed its service robots and data services on Microsoft Azure Marketplace, enabling enterprise distribution through Azure's existing customer base. SoundHound's technology accessible to Microsoft's enterprise ecosystem.
- Richtech RoboticscoreNon-binding letter of intent to integrate SoundHound's agentic voice AI into Richtech's robotic systems for hospitality environments. Initial demonstration at 2026 National Restaurant Association Show featuring Scorpion robot for beverage service. Exploring co-marketing, bundled solutions, and potential Robotics-as-a-Service subscription offerings.
- Casey's General StoresflagshipExpanded AI-powered ordering partnership across more than 2,600 convenience store locations. SoundHound's voice AI handles incoming phone orders for pizza during peak times, reducing missed orders and wait times. Technology has supported over 21 million guest interactions, improving customer experience and operational efficiency.
- StellantisflagshipGlobal automotive manufacturer deploying SoundHound's voice assistant with integrated ChatGPT in DS automobiles. Hybrid cloud and embedded connectivity enables always-on voice experiences for customers on the go.
- LivePersonflagshipDefinitive agreement to acquire LivePerson for $43 million in equity value (~$250M enterprise value). Combining SoundHound's voice AI with LivePerson's digital messaging to create end-to-end omnichannel conversational AI platform. Expected to close H2 2026. Projected to contribute $100M to combined 2027 revenue target of $350-400M.
- AllsetcoreAcquired Allset, an online ordering platform, to enhance voice commerce ecosystem and expand capabilities for voice-enabled restaurant transactions. Acquisition aims to improve operational efficiency for restaurant partners and enable voice ordering across multiple devices including cars, TVs, and smart devices.
- QuálitascoreMexican auto insurer expanded deployment of SoundHound AI's agentic platform for end-to-end claims resolution. Partnership established in 2022, processing approximately 100,000 monthly calls (150% increase from 2022) with high containment rates for car assistance (74%+), broken glass claims (75%+), and theft reports (over two-thirds).
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
SoundHound competitors and assessment
Company assessmentDirect peers
- Cerence: Cerence builds AI-powered virtual assistants and voice platforms exclusively for the automotive industry. Direct competitor to SoundHound's Chat AI Automotive offering, serving similar OEMs with embedded in-vehicle voice experiences.
- Kore.ai: Kore.ai provides an enterprise conversational AI and agent platform for customer service and employee experience across voice and digital channels. Direct competitor to SoundHound's Amelia Platform and Smart Answering products in the enterprise CX space.
- Yellow.ai: Yellow.ai offers a multi-channel conversational AI platform with autonomous agents for customer service, sales, and HR, competing with SoundHound's OASYS and Amelia across enterprise deployments globally.
Emerging players
- PolyAI: PolyAI builds voice-first AI agents for enterprise customer service, particularly in hospitality, healthcare, and financial services. Competes with SoundHound's Smart Answering and Amelia products but with narrower enterprise focus.
Broad incumbents
- Nuance Communications (Microsoft): Nuance, now part of Microsoft, provides conversational AI and ambient intelligence for healthcare (Dragon), automotive, and enterprise customer service. Competes broadly with SoundHound across healthcare (Allina-type deployments) and automotive.
- Google Cloud Speech-to-Text / Vertex AI: Google's enterprise speech and conversational AI stack competes with SoundHound's Polaris foundation model and Houndify API across customer service, automotive, and developer platforms, leveraging Big Tech distribution and bundling.
- Amazon Lex: Amazon Lex provides conversational AI chatbots and voice interfaces integrated with AWS. Competes with SoundHound for enterprise customer service automation and developer-led voice AI deployments on cloud infrastructure.
- Microsoft Azure AI Speech: Azure AI Speech offers enterprise-grade speech-to-text, text-to-speech, and conversational AI services. Direct competitor in speech recognition accuracy, noise handling, and enterprise voice deployments where SoundHound also lists Azure as an infrastructure partner.
- Verint Systems: Verint provides customer engagement analytics, workforce engagement, and AI-driven interaction analytics. Overlaps with SoundHound's contact-center and call-analytics offerings (Amelia and Smart Answering) as part of a broader CX portfolio.
Regional players
- iFlytek: iFlytek is a leading China-based speech and AI company providing voice recognition, translation, and conversational AI primarily in Chinese-language markets. Comparable technology stack to SoundHound's Speech-to-Meaning but primarily serves a different geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SoundHound social profiles
Digital presenceSoundHound compliance and trust
Trust signalCompliance6 records
SoundHound financial estimates
Financial estimateRevenue estimate
Valuation estimate
SoundHound leadership team
Management profileNumber of profiles
Profiles6 records
SoundHound subsidiaries and ownership
Company hierarchySubsidiaries5 records
SoundHound funding detail
Funding detailFunding overview
Funding rounds11 records
Investors35 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SoundHound M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SoundHound
What does SoundHound do?
SoundHound AI develops and licenses a proprietary voice and conversational AI platform that enables enterprises to deploy AI agents for customer service, ordering, in-vehicle experiences, and operational automation. Its core technology combines Speech-to-Meaning and Deep Meaning Understanding with over 400 patents, and the platform is delivered through products such as OASYS, Amelia Platform, Autonomics, Chat AI Automotive, Dynamic Drive-Thru, and Smart Ordering. The company serves automotive OEMs, restaurant chains, healthcare systems, and financial institutions globally, with additional consumer apps for music recognition and voice assistance.
Is SoundHound a public or private company?
SoundHound is a public company. It is classified as public and is currently operating.
When was SoundHound founded?
SoundHound was founded in 2005. It employs 501 to 1,000 people.
Where is SoundHound based?
SoundHound is headquartered in Santa Clara, United States, in the North America region.
How does SoundHound make money?
Six revenue lines are on record. Voice AI Platform Licensing is the primary driver. The others are agentic AI Platform (OASYS), restaurant Voice Ordering, healthcare AI Agents, houndify Developer Platform and voice Commerce.
Who are SoundHound's main competitors?
Direct peers on record are Cerence, Kore.ai and Yellow.ai. PolyAI is listed as an emerging player. Broad incumbents are Nuance Communications (Microsoft), Google Cloud Speech-to-Text / Vertex AI, Amazon Lex, Microsoft Azure AI Speech and Verint Systems. iFlytek is listed as a regional player.
Does SoundHound have an API?
Yes. SoundHound offers the Houndify Developer Platform, a public API that enables developers to build voice assistants and access content domains. The platform includes SDKs for integration, with the website stating 'Houndify Voice AI Developer Platform - Build your voice assistant and access content domains' with signup available at https://www.houndify.com/signup. The platform provides edge and cloud connectivity solutions. Developer documentation is at www.houndify.com/signup.
What industry is SoundHound in?
SoundHound's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAD, Voice Assistants & Voice UI (VUI), with a secondary code of HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 512 and its SIC code is 7372.