What Serbatic does

Serbatic is a Spain-based ICT professional services firm founded in 2006 and operating as a wholly-owned subsidiary of the VASS group, headquartered in Alcobendas (Madrid). The company delivers information and communication technology services — spanning application maintenance, development, digital transformation, project management office (PMO) support, cybersecurity, and AI-driven marketing consulting — to large enterprises, consultancy firms, and technology integrators. Named clients include Leroy Merlin, Unicaja, MAPFRE, Santander, Enagas, Banco de España, and Axa, with delivery occurring both on-site at client premises and through a distributed network of five offices across Spain (Madrid, Barcelona, Cuenca, Zamora, Valladolid).

The company's service portfolio is anchored by two AI-augmented application maintenance offerings — Squad Teams and iAM (Intelligent Application Maintenance) — which embed AI capabilities into traditional maintenance workflows. Underlying technology breadth spans SAP, Angular, Appian, Xamarin, Salesforce, and Adobe Experience Manager, with operational tooling integrating JIRA for agile project management and SAP for financial and resource administration. Serbatic also uses third-party AI platforms (Salesforce Einstein, Google AI) for marketing analytics and content generation, and in July 2024 launched an internal AI-Assisted Hiring Platform. A SmartWorking hybrid work framework supports delivery flexibility across client sites, corporate offices, and remote work.

Serbatic generates revenue through professional services engagements billed on a project-specific basis to enterprise and integrator clients, with no public rate card or pricing tiers. Pricing is client-dependent and customized per engagement. The go-to-market is direct enterprise field sales, channeled through both on-site delivery and the company's own delivery center network. Approximately 220–240 staff are distributed across the Spanish delivery centers, with the regional model — leveraging talent from Cuenca, Zamora, and Valladolid — forming a structural cost advantage over Madrid-centric competitors. Serbatic shares culture, methodology, and infrastructure with VASS group sister companies (Nateevo, VdShop, T4S) and benefits from group-level financial backing and cross-company project collaboration.

Name

Serbatic

Legal name

SERBATIC SISTEMAS TECNOLOGICOS SA

Website

https://serbatic.es

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

Serbatic is a Spanish ICT professional services subsidiary of the VASS group, delivering AI-augmented application maintenance, development, and digital transformation to large enterprises and technology integrators via on-site delivery and a five-city delivery center network across Spain.

Ownership category

akta.pro rank

Product category

IT Professional Services

NAICS

Computer Systems Design and Related Services (54151), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• ICT professional services
• Application maintenance services
• Intelligent application maintenance
• Digital transformation consulting
• Software development services

Headquarters

HQ city

Alcobendas

HQ country

Spain

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ICT Professional Services: Serbatic generates revenue by providing ICT professional services to large enterprises, consultancy firms, and technology integrators. Services are delivered both on-site at client locations and through the company's own production/delivery centers in Spain.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Serbatic provides ICT professional services to large enterprises, consultancies, and technology integrators, delivered both on-site at client offices and through five dedicated production/delivery centres across Spain. Core service lines include Squad Teams – Intelligent Application Maintenance and iAM (AI-augmented application maintenance), supported by PMO services with JIRA and SAP integration, cybersecurity consulting, AI-driven marketing services, and AI-assisted talent acquisition. The company combines specialised skills across SAP, Angular, Appian, Xamarin, Salesforce, and Adobe Experience Manager with a SmartWorking hybrid delivery framework.

Product overview

Serbatic is a VASS Group company founded in 2006, providing ICT professional services to large enterprises, consultants, and technology integrators. Its service portfolio centers on two AI-augmented application maintenance offerings — Squad Teams – Intelligent Application Maintenance and iAM – Intelligent Application Maintenance — delivered through distributed production centers. These are complemented by specialized services including PMO support with JIRA and SAP integration, AI-driven marketing consulting, and cybersecurity services. The company operates across four delivery centers in Spain (Madrid, Barcelona, Cuenca, Zamora, Valladolid) and follows a hybrid SmartWorking framework.

Differentiator

Problem solved

Functional benefit

Products and services

• ICT Professional Services Provision of ICT professional services to large enterprises, consultancies, and technology integrators, delivered both on-site at client offices and through dedicated production/delivery centres in Spain.
• Squad Teams – Intelligent Application Maintenance Agile squad-based teams delivering intelligent, AI-augmented application maintenance services that combine cross-functional collaboration with AI integration to transform traditional maintenance into proactive, intelligent support for enterprise clients.
• iAM – Intelligent Application Maintenance AI-integrated application maintenance service that progressively transforms maintenance operations through intelligent automation, reducing downtime and improving system reliability for enterprise clients.
• AI-Driven Marketing Services AI-powered marketing consulting combining target analysis, audience segmentation, content generation (text, images, video), and process automation to help companies personalise campaigns, optimise spend, and generate measurable results.
• PMO Services with Digital Tool Integration Project Management Office services integrating JIRA for agile planning, sprint reporting and risk detection with SAP for operational administration, resource management and financial tracking, enabling data-driven decision-making across the project lifecycle.
• Cybersecurity Services Cybersecurity consulting covering digital fraud protection, employee security training, perimeter security (firewalls, VPNs, 2FA), backup management, and AI-powered anomaly detection / threat prediction for both defensive and compliance needs.
• AI-Assisted Hiring Platform AI-assisted hiring capabilities for talent acquisition, automating resume screening, reducing hiring bias, generating precise technical interview questions, and tracking candidate pipelines to improve hiring efficiency and quality-of-fit.

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature4 records

Partnerships

One partnership is on record.

• VASS (parent company)flagshipOthers · 1 January 2006Serbatic was founded in 2006 as part of VASS group. It operates as a VASS company, sharing headquarters spaces, culture, methodology, and projects with other VASS group companies including Nateevo, VdShop, and T4S. Serbatic is 100% VASS DNA.

Scale indicators2 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• VASS Group: Parent company of Serbatic and largest direct comparator, operating a broader portfolio of digital transformation, consulting, and IT services across Iberia and LATAM — shares same DNA, methodology, and overlapping customer base, making it the closest reference point despite Serbatic's narrower application-maintenance focus.
• Capgemini: Global IT services and consulting incumbent with large Spanish operations, competing for the same enterprise ICT services contracts (Santander, MAPFRE, Axa) — drives competitive price pressure and scale advantages that constrain Serbatic's mid-market positioning.
• Accenture: Global IT services leader with major Iberian practice spanning strategy, consulting, and digital transformation — competes on marquee enterprise accounts and on application services / maintenance deals that Serbatic targets, with offshore delivery leverage Serbatic cannot match.
• Indra: Spain's largest homegrown IT services firm and a major domestic competitor in banking, insurance, public sector, and energy — directly contests Serbatic's enterprise customers (Banco de España, Enagás, MAPFRE) and benefits from Spanish-government digital transformation budgets.

Direct peers

• Seidor: Barcelona-headquartered IT services firm of similar scale (~3,000+ employees), with strong SAP, Salesforce, and application services practices across Iberia and LATAM — overlaps directly with Serbatic's technology stack and enterprise mid-market customer segment.
• Devoteam: European IT consulting firm (~7,000+ employees) specializing in digital transformation, cloud, and enterprise platforms — comparable on technology breadth (SAP, Salesforce, ServiceNow), consulting-led delivery, and AI-enabled IT services focus.
• GFT Technologies: Mid-sized European IT services firm with comparable focus on application development and maintenance, financial services vertical specialization, and distributed delivery centers across Iberia and CEE — directly competes for similar mid-tier enterprise engagements.
• SII Group: European IT services and engineering firm (~15,000+ employees) with significant Spanish operations, providing application services, digital transformation, and consulting — competes head-to-head with Serbatic for mid-market enterprise ICT contracts in Spain.
• Ayesa: Spanish-headquartered technology and engineering services group (~7,000+ employees) with overlapping IT services, digital transformation, and managed services practices — competes in same Spanish enterprise accounts and shares similar tier-2 Spanish delivery footprint.
• Altia: Spanish IT services consultancy (~3,500+ employees) specializing in custom software development, application maintenance, and digital transformation — direct overlap on application maintenance, public-sector customers (e.g., Banco de España adjacency), and Spanish mid-market enterprise segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/serbatic

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serbatic