What Findasense does

Findasense (legal entity: FINDASENSE GLOBAL, S.L.) is a Madrid-headquartered professional services firm founded in 2007 that delivers brand experience and customer experience (CX) transformation for large global enterprises. Its offering is organized into six integrated service lines — Consulting & Transformation, Intelligence & Data, Strategy, Content & Creativity, Engagement & Care, and Platforms — collectively delivered through its proprietary "Intelligence & Brand Experience Hub" model that combines consulting, creativity, and technology. Named enterprise customers include Coca-Cola, CONMEBOL, Grupo Bimbo, Lenovo, WOM, Zalando, Tetra Pak, and Philip Morris International, spanning beverages, sports, food, technology, telecom, fashion, packaging, and tobacco sectors.

The company operates from offices in 10+ markets across Spain, Portugal, Mexico, Colombia, Ecuador, Peru, Chile, Argentina, Brazil, and Costa Rica, with a stated footprint in 15+ markets across EMEA and the Americas. Revenue is generated through project-based engagements and multi-year retainer contracts, with pricing determined by scope, team size, and engagement duration; the company is described as targeting a horizontal segment of large global brands rather than a defined vertical. In 2024, Findasense joined TP (Teleperformance), a global CX/BPO operator, which the company states will scale its creativity capabilities and extend its CX methodology globally. Since 2021, internal innovation hubs in AI, data, and automation have been built out to support the Intelligence & Data service line, and in May 2026 Findasense received DEC Professional Certifications in Customer Experience from the Spanish Customer Experience Association.

Name

Findasense

Legal name

FINDASENSE GLOBAL, S.L.

Website

https://findasense.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Findasense is a Madrid-based professional services firm founded in 2007 that delivers brand experience and CX transformation across six integrated service lines — Consulting, Intelligence & Data, Strategy, Content & Creativity, Engagement, and Platforms — to large global enterprises across 15+ markets in EMEA and the Americas, operating under TP (Teleperformance) since 2024.

Ownership category

akta.pro rank

Product category

Brand Experience Consulting

NAICS

Marketing Consulting Services (541613), Advertising Agencies (541810), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Advertising Agencies (7311), Services-Management Services (8741)

akta.pro primary industry

Event Strategy & Experience Design (BPAFAGAA)

akta.pro secondary industry

Account Management & Key Account Growth (EDABABAF)

Keywords

• Customer experience consulting
• Brand experience strategy
• Digital transformation services
• Social media management
• Data analytics consulting

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Services: Consulting and professional services for CX transformation, digital transformation, brand experience strategy, and implementation

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Findasense is a global Brand Experience professional services firm that delivers six integrated service lines—Consulting & Transformation, Intelligence & Data, Strategy, Content & Creativity, Engagement & Care, and Platforms—organized around its proprietary Intelligence & Brand Experience Hub model. The firm combines consulting, creativity, and technology to help enterprise brands transform customer experience, execute digital transformation, and run omnichannel engagement campaigns. Engagements are delivered as project-based or retainer contracts across 15+ markets in the Americas and EMEA.

Product overview

Findasense is a global Brand Experience company that integrates data, strategy, and creativity to transform businesses and build relationships between brands and people. Its offering consists of six integrated service lines delivered as a unified portfolio: Consulting & Transformation (CX/BX assessment, operational design, digital transformation, loyalty strategy), Intelligence & Data (data-driven decision-making and complexity management), Strategy (brand positioning and growth planning), Content & Creativity (campaigns and storytelling), Engagement & Care (social media, community management, customer care), and Platforms (technology and infrastructure). These services are collectively organized around the Intelligence & Brand Experience Hub model, combining consulting, creativity, and technology to serve global brands across Americas and EMEA.

Differentiator

Problem solved

Functional benefit

Products and services

• Consulting & Transformation A service line focused on evolving brands and businesses to improve customer experience and optimize processes. It includes CX/BX Assessment, CX Modeling & Operational Design, CX Operations Implant, Digital Transformation Consulting, and Loyalty Strategy, delivered to enterprise clients.
• Intelligence & Data A service line that helps brands transform large volumes of information into agile decisions aligned with the business, turning data complexity into a competitive advantage through AI, analytics, and automation.
• Strategy A service line focused on strategic brand positioning, market analysis, and growth planning to help brands achieve their objectives.
• Content & Creativity A service line covering content creation, creative campaigns, and brand storytelling across digital and physical channels for enterprise clients.
• Engagement & Care A service line focused on social media strategy, community management, customer engagement, and customer care across multiple channels for enterprise brands.
• Platforms A service line covering technology platforms and digital infrastructure that supports brand experience delivery and omnichannel operations for global brands.

Quantifiable outcome

• 2000%+ increase in interactions for Especies en Retiro campaign
• +4 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• TP (Teleperformance)coreStrategic or Co-development PartnerIn 2024, Findasense joined TP (Teleperformance) to scale creativity capabilities, expand service offerings, and extend CX methodology globally. This partnership enables Findasense to leverage Teleperformance's global infrastructure while maintaining its brand experience focus.

Scale indicators2 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Merkle: Merkle, a dentsu company, is a data-driven CX and performance marketing agency combining analytics, technology, and creative. Comparable to Findasense's Intelligence & Data plus engagement/care offerings for enterprise brands.
• Globant: Globant is a Latin America-based digital transformation and CX engineering firm serving global enterprises. Competes directly with Findasense in LatAm-anchored CX, data, and AI-enabled brand experience delivery for large brands.
• VMLY&R: VMLY&R is a WPP-owned global brand experience and CX agency combining creative, data, and technology. Direct competitor for enterprise brand experience strategy, content production, and customer engagement mandates.
• Huge: Huge is a global experience agency delivering CX strategy, digital transformation, brand design, and content for enterprise brands. Closely matches Findasense's integrated consulting-creativity-technology offering for large global marques.
• R/GA: R/GA is a global digital agency and brand experience consultancy combining strategy, creative, and technology for enterprise transformation. Overlaps directly with Findasense's Intelligence & Brand Experience Hub model in consulting-led CX, digital transformation, and creative campaign delivery.
• MullenLowe Group: MullenLowe is a global creative and brand experience network with strength in integrated, data-informed campaigns. Comparable to Findasense in serving large brands with strategy, creativity, and engagement across markets.

Broad incumbents

• WPP: WPP is a multinational advertising and communications holding company. Competes with Findasense's end-to-end brand experience work through agencies including VMLY&R, Ogilvy, and Hogarth.
• Publicis Groupe: Publicis is a global advertising and marketing services holding company with creative, media, data, and CX capabilities. Competes broadly with Findasense across strategy, creativity, and engagement services for large multinational clients.
• Deloitte Digital: Deloitte Digital delivers digital transformation, creative, and customer experience services within Deloitte's consulting portfolio. Comparable as a broader incumbent competing for the same global-brand CX transformation budgets.
• Accenture Song: Accenture Song is the experience and marketing services arm of Accenture, providing CX transformation, digital marketing, and brand experience at global scale. Overlaps Findasense's enterprise CX consulting and operations offering as a much larger incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/findasense
• Facebookfacebook.com/findasense
• LinkedInlinkedin.com/company/findasense

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Findasense