Total IT Global

What Total IT Global does

Total IT Global is a London-headquartered (with operating entity Total IT Global Germany GmbH in Düsseldorf) digital experience enabler founded in 2015 that delivers end-to-end IT managed services to large multinational enterprises across 128+ countries. Its portfolio spans the full IT asset lifecycle, including Managed IT Services, Third Party Maintenance, Integration & Deployment, Device-as-a-Service, IT Asset Disposition and Remanufacturing-as-a-Service (Upcycle). The company supports approximately 7,000+ IT assets globally and reports a 97.4% customer retention rate across a 2,600+ workforce.

Underpinning delivery is the proprietary Xperian Smart IT Suite (including the Xperian Smart Locker for secure device dispensing), a Field Service Management (FSM) tool for resource scheduling across distributed sites, a Warehouse-as-a-Service (WHaaS) offering with biometric/satellite warehousing, and a Sustainability IT Calculator for ESG reporting. The company is vendor-agnostic, holds six ISO certifications (9001, 27001, 27701, 37001, 14001, 45001) and operates consultative enterprise field sales targeting verticals including Healthcare/Pharma, Banking & Financial Services, Energy/Manufacturing, Retail, TMT and Legal/Real Estate.

The business model is a mix of managed services subscriptions, professional services (integration, migration, smart hands), ESG/ITAD project work and Device-as-a-Service; pricing is custom and quote-based rather than tiered. Go-to-market relies on direct enterprise sales with multi-year contracts, case-study-driven content marketing and a partner/awards layer (APAC CIO Outlook, Singapore Business Review, Great Place to Work). The company is privately held with no public funding rounds or revenue disclosure in the source material.

Name

Total IT Global

Legal name

Total IT Global Germany GmbH

Website

https://totalitglobal.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• Managed IT services
• IT asset lifecycle
• Device as a service
• IT asset disposition
• Enterprise IT support

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Managed Services: Technology-powered operational support across entire IT infrastructure including managed IT services, third-party maintenance, and device-as-a-service offerings
2. Professional Services: Integration and deployment services, smart hands and feet support, site migration, and dedicated dispatch support
3. IT Asset Disposition (ITAD): IT asset lifecycle management with certified data destruction and disposal services supporting ESG goals
4. ESG Solutions - Remanufacturing as a Service: Upcycle service for remanufacturing laptops and IT equipment to extend device lifecycle and reduce environmental impact

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Total IT Global provides end-to-end managed IT services for enterprise digital workplaces and data centers, covering the full IT asset lifecycle from procurement, integration and deployment through ongoing multi-vendor maintenance and certified IT asset disposition. Its offering also includes Device as a Service, ESG-focused remanufacturing (Upcycle), and proprietary digital enablement tools such as the Xperian Smart IT Suite, Field Service Management tool, Warehouse as a Service, and SecureBox. Services are delivered by a 2,600+ workforce across 128+ countries for large multinational enterprises.

Product overview

Total IT Global offers a comprehensive portfolio of IT hardware and managed services organized as a unified platform with multiple integrated modules. The core offering includes Managed IT Services, Integration & Deployment Services, and Device as a Service (DaaS), which form the foundation of their digital workplace and data center support. The ESG Solution portfolio extends the core with IT Asset Disposition, Upcycle Remanufacturing as a Service, and sustainability-focused lifecycle management. The Xperian Smart IT Suite serves as the proprietary technology platform powering intelligent service delivery, which encompasses specialized solutions like Xperian Smart Locker for device management, Warehouse as a Service for asset storage, and Contract Management Services for governance optimization. Third Party Maintenance Services and Field Service Management tools complement the offering by enabling multi-vendor support and field operations. Together, these products provide end-to-end coverage of the IT asset lifecycle from provisioning through disposal.

Differentiator

Problem solved

Functional benefit

Brands

• Xperian: Smart IT Suite offering including Xperian Smart Locker solution for secure storage and dispensing of IT devices and peripherals.
• SecureBox
• Upcycle

Products and services

• Managed IT Services Technology-powered operational support across the entire IT infrastructure for enterprise clients, covering maintenance, troubleshooting and ongoing management of IT environments. Targets large multinational enterprises with complex, multi-country estates.
• Third Party Maintenance Services Maintenance support for multi-vendor IT environments, enabling clients to maintain hardware and infrastructure across diverse OEM brands beyond original vendor support. Delivered on a vendor-agnostic basis for enterprise IT estates.
• Integration & Deployment Services Professional services for seamless integration and deployment of IT assets, including site migration, hardware provisioning and configuration management. Used by enterprises running multi-site rollouts, OS migrations and new office setups.
• Device as a Service (DaaS) End-to-end device lifecycle management solution covering procurement, deployment, maintenance and disposal of IT hardware as a subscription service. Targets enterprises seeking to convert device CapEx into OpEx.
• ESG Solution IT asset lifecycle management services focused on sustainability goals, helping organisations reduce environmental impact through responsible technology practices. Encompasses ESG-focused ITAD and remanufacturing offerings for enterprises.
• IT Asset Disposition Service Certified data destruction and disposal of end-of-life IT assets, ensuring secure handling of sensitive data and compliance with environmental regulations. Serves enterprises retiring devices across multiple countries.
• Upcycle - Remanufacturing as a Service Refurbishment and remanufacturing service for IT equipment that extends device lifecycle, reduces e-waste and supports circular economy initiatives. Targets enterprises pursuing ESG and cost-savings goals.
• Xperian Smart IT Suite Proprietary smart IT management platform providing automated site surveys, resource optimization and intelligent IT service delivery across distributed environments. Powers Total IT Global's managed service delivery and includes smart locker solutions for secure device storage.

Quantifiable outcome

• 97.4% Customer Retention Rate demonstrating consistent service delivery excellence
• +5 more outcomes

Named customers20 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered minor.

• APAC CIO OutlookminorGTM or Marketing Partner · 1 December 2022Industry recognition through inclusion in Top 10 Managed Service Providers and Top 10 Field Service Solution Providers listings
• ISO Certifications (9001:2015, IEC 27001:2022, IEC 27701:2019, 37001:2016, 14001:2015, 45001:2018)OthersMaintains multiple ISO certifications including quality management, information security, privacy information, anti-bribery, environmental management, and health & safety standards

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Computacenter: UK-headquartered enterprise IT infrastructure provider offering managed services, device lifecycle management, and multi-vendor support across Europe and globally — a closely comparable scale and model to Total IT Global.
• Insight Enterprises: Global provider of IT hardware, software, and services with strong Device-as-a-Service and integration capabilities, serving mid-market and enterprise customers across multiple verticals — a direct competitor in lifecycle IT services.
• Logicalis: International IT solutions and managed services provider focused on enterprise digital transformation, with comparable multi-country delivery, vendor-agnostic positioning, and a services-plus-technology model.
• Getronics: Global IT services firm offering managed workplace, cloud, and digital transformation services across 20+ countries with similar enterprise client base and end-user computing focus.

Broad incumbents

• DXC Technology: Large global IT services incumbent providing managed workplace, infrastructure, and modernization services to enterprise clients worldwide — a much larger competitor operating across Total IT Global's same addressable market.
• Unisys: Established global IT services provider specializing in data center, end-user computing, and managed services for large enterprises and government clients, with significant overlap in Total IT Global's data center and EUC support offerings.
• Accenture (Infrastructure/Cloud practice): Global professional services giant with extensive managed services, infrastructure operations, and enterprise transformation capabilities, frequently competing for large multi-country IT services deals alongside Total IT Global.
• Tata Consultancy Services (TCS): Among the world's largest IT services providers with comprehensive managed infrastructure, workplace, and digital transformation services, frequently bidding for the same enterprise IT lifecycle contracts.

Emerging players

• Iron Mountain (ITAD division): Specialist in IT asset disposition and data center services with strong North American/European presence, directly comparable to Total IT Global's ITAD and Upcycle remanufacturing offerings.

Regional players

• CtrlS Datacenters / Smartpoint IT Services: Asia-headquartered IT services and data center operators that overlap with Total IT Global's APAC-focused engagements in countries like India, Malaysia, and Singapore.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TotalITGlobal
• LinkedInlinkedin.com/company/total-it-global

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total IT Global