CGM

What CGM does

CGM, LLC is a privately held software development firm founded in 1997 and headquartered in Roswell, Georgia, that builds SaaS solutions for competitive US telecommunications service providers — including Competitive Local Exchange Carriers (CLECs), wireless carriers, and broadband operators. The company's core purpose is to help carriers participate in and remain compliant with federal subsidy programs, primarily the Affordable Connectivity Program (ACP) and the Lifeline Program, by managing subscriber eligibility, enrollment, monthly reimbursement filings, and audit response.

The platform comprises four main product lines: a Subscriber Enrollment Platform for managing applicant eligibility and enrollment data; Monthly Reimbursement Filing tooling that automates USAC/FCC submissions; Audit Support Services that the company reports have navigated more than 1,000 FCC audits; and a Duplicate Mobile Device (DMD) database used to detect duplicate device subsidy claims across carriers. The platform is API-driven, SOC 2 compliant, and includes a published Responsible Vulnerability Disclosure Policy. Leadership includes Eric Walker and Kevin Murphy in technical/governance roles, Tanveer Ahmed as COO, and Chuck Campbell in sales.

CGM operates a subscription-based revenue model with a sales-led go-to-market approach. It serves a single vertical (US telecom carriers) in a single geographic market (United States), with a headcount of 11–50 employees. The company is privately held as an LLC and has not disclosed external funding.

Name

CGM

Legal name

CGM, LLC

Website

https://cgmllc.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

CGM, LLC is a Roswell, GA-based SaaS firm founded in 1997 that builds compliance, enrollment, and reimbursement-filing software for US competitive telecom carriers participating in the federal ACP and Lifeline subsidy programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Roswell

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Compliance Services: CGM provides compliance-centric SaaS solutions to wireless and broadband companies for participating in the Affordable Connectivity Program and Lifeline Program. The company delivers services at a net profit to service provider clients, generating revenue through service fees for eligibility confirmation, enrollment, activity tracking, reimbursement filing, and audit support. The company has driven billions of dollars of reimbursements over fifteen years.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

CGM provides a compliance-centric SaaS platform for wireless and broadband service providers participating in the federal Affordable Connectivity Program (ACP) and Lifeline Program. The offering automates subscriber eligibility confirmation, household enrollment, agent and distribution activity tracking, and monthly federal/state reimbursement filing with USAC, along with audit response support and a distribution management database for waste prevention.

Product overview

CGM provides a unified compliance-centric SaaS platform for wireless and broadband companies participating in the federal Affordable Connectivity Program (ACP) and Lifeline Program. The platform consists of four integrated modules: the Subscriber Enrollment Platform for automated eligibility confirmation and enrollment, Monthly Reimbursement Filing for USAC and state funding requests, Audit Support Services for regulatory response, and the CGM Distribution Management Database (DMD) for waste prevention and subscriber retention. These modules are designed to work together as a comprehensive compliance solution that delivers tools for subscriber eligibility verification, enrollment tracking, reimbursement filing, and audit support.

Differentiator

Problem solved

Functional benefit

Brands

• CGM Distribution Management Database (DMD): A database solution that helps Service Providers prevent waste in the ACP and Lifeline programs, driving subscriber retention and reducing churn.

Products and services

• Subscriber Enrollment Platform API-driven enrollment platform that connects to multiple third-party and private billing systems to automate subscriber eligibility confirmation, household enrollment, and ongoing compliance with FCC and state regulations for ACP and Lifeline programs. Designed for wireless and broadband service providers.
• Monthly Reimbursement Filing Service that prepares, validates, and files monthly funding requests with USAC and state agencies on behalf of service providers participating in the ACP and Lifeline programs. Delivered by an experienced team using time-tested validation processes.
• Audit Support Services Compliance service in which a CGM Account Team Lead assists service providers in compiling data needed to respond to FCC and state audits, and provides training to client Compliance Managers on the rules of the ACP and Lifeline Programs.
• CGM Distribution Management Database (DMD) Proprietary database solution that helps service providers prevent waste in the ACP and Lifeline programs, drives subscriber retention, and reduces churn across the ecosystem.

Quantifiable outcome

• Driven billions of dollars of reimbursements for Service Provider clients over fifteen years
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves5 records

Expansion highlights2 records

Emerging players

• Cerillion: Cerillion provides end-to-end BSS/OSS solutions for telecom operators, including billing, CRM, and revenue management. It is comparable to CGM as both deliver subscription software to telecom service providers managing regulated revenue streams, though Cerillion focuses on convergent billing rather than US-specific subsidy programs.
• MATRIXX Software: MATRIXX Software provides real-time digital commerce, billing, and partner monetization platforms for communications service providers. It is comparable to CGM because both sell telecom-focused software platforms that handle regulated transaction workflows, though MATRIXX emphasizes 5G and digital monetization while CGM focuses on federal subsidy compliance.
• Optiva: Optiva offers cloud-native BSS solutions for telecom operators, with billing, charging, and revenue management capabilities. It is comparable to CGM because both serve telecom service providers with software that supports regulated, transaction-heavy billing and compliance processes.

Broad incumbents

• Netcracker Technology: Netcracker provides BSS, OSS, and digital transformation solutions for telecom operators worldwide. It is comparable to CGM as both monetize telecom-focused software platforms sold to service providers for operational and compliance-heavy workflows.
• Comviva: Comviva provides digital solutions to telecom operators across billing, customer value management, and digital financial services. It is comparable to CGM because both monetize telecom-focused software platforms supporting carrier back-office operations and regulatory-adjacent workflows.
• Amdocs: Amdocs is a global provider of telecom BSS, OSS, and digital services software to communications and media companies. It is comparable to CGM because both sell software solutions into telecom service providers for operational and regulatory management, though Amdocs addresses far broader telecom workflows than CGM's ACP/Lifeline compliance niche.
• CSG International: CSG International is a major telecom billing and customer management software vendor serving carriers globally. It is comparable to CGM because both provide software platforms that support regulated telecom revenue workflows, though CSG operates at much greater scale and across broader use cases than CGM's federal subsidy focus.
• Hansen Technologies: Hansen Technologies supplies billing, customer care, and analytics software to the telecommunications, energy, and utilities industries. It is comparable to CGM because both sell subscription software into telecom providers for back-office and compliance-adjacent workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CGM