What Telex Communications, Inc does

Telex Communications, Inc. is a US-headquartered (Burnsville, Minnesota) manufacturer of professional communications equipment operating under the Keenfinity Group, the Bosch Communications Systems owner that consolidated Telex dispatch and aviation headset brands alongside parent offerings like RadioCom. The company originated with the original Telex brand founded in 1936 and operates today in its 1974-incorporated form as a niche hardware vendor serving mission-critical customers in public safety, utilities, transportation, education, enterprise, and commercial aviation.

The company's product architecture splits into two core lines. The dispatch franchise delivers IP-based Radio over IP (RoIP) and VoIP command-and-control systems, including the IP-3000 series consoles, the IP-3100 series, the IP-224 radio gateway, and the C-Soft / C-Soft client software, designed to interoperate across P25, DMR, TETRA, NXDN, and analog radio networks. The aviation line produces active noise reduction (ANR) headsets under the Airman family (Airman 7+, Airman 8+, Airman 750, Airman 850), sold to commercial, business, and general aviation pilots. Telex Aviation headsets are reported to be in use across approximately 70% of commercial aircraft, and the company has historical recognition tracing to Mercury, Gemini, and Apollo program audio products.

The business model combines direct enterprise sales and a global dealer/distributor network spanning North America, EMEA, and APAC (with service facilities in the US, Germany, Singapore, and China). Revenue is generated through hardware unit sales, integrated system sales to public-sector and enterprise buyers, and aftermarket service, training, and replacement-parts streams. Pricing reflects long-life mission-critical deployments with multi-year refresh cycles, and the company markets certifications such as FAA TSO-C139a, EASA, and AS9100 as procurement prerequisites for aviation buyers. Named customers include the US Forest Service, Houston Pilots, Minneapolis and Denver Public Schools, Hill County OEM, East Harris County ECOM, Southern Company, Carowinds, and VASAviation, indicating a diverse vertical mix.

Name

Telex Communications, Inc

Legal name

Telex Communications, Inc

Website

https://telex.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

1–10 employees

Short description

Telex Communications, Inc., headquartered in Burnsville, Minnesota, manufactures IP-based radio dispatch consoles and Airman aviation headsets, serving public safety, utility, transportation, education, and aviation customers worldwide under Keenfinity / Bosch Communications Systems.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications Equipment

NAICS

Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing (334220), Other Communications Equipment Manufacturing (33429)

SIC

Computer Communications Equipment (3576), Communications Equipment, Nec (3669), Radio & Tv Broadcasting & Communications Equipment (3663)

akta.pro primary industry

Industrial Communication & Interface Components (Transceivers, PHYs, isolators, level shifters, fieldbus/Ethernet ICs) (IMAGAJAI)

akta.pro secondary industry

Microphones, Headsets & Audio Input Devices (HDACAFAH)

Keywords

• Radio dispatch systems
• Aviation headsets
• Mission-critical communications
• Radio over IP
• Dispatch consoles

Headquarters

HQ city

Burnsville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of dispatch console hardware including IP-3100 Series, IP-3000 Series, IP-2002, gateways (IP-224, IP-223), and accessories (headsets, microphones). Hardware products are sold through direct sales representatives and channel partners.
2. Software Licenses and Subscriptions: C-Soft dispatch software licenses, Console Management System (CMS), and software upgrades. Software provides flexible deployment options including server-based and distributed architectures.
3. Professional Services: Radio Dispatch Design Services for customized system configuration, installation, programming, and commissioning through certified partners.
4. Aviation Headsets: Sale of aviation headsets including Airman 7+, Airman 8+, Airman 750, Airman 850 models. Headsets are sold through distributors and dealers globally.
5. Repair and Exchange Services: Product repair, advanced exchange, and spare parts services. Over 80% of repairs completed within 3 days or less. Extended warranty options available for up to five years.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Telex Communications, Inc. manufactures and sells mission-critical radio dispatch communication systems and aviation headsets. The Radio Dispatch line includes IP-based dispatch consoles (IP-3100 and IP-3000 series), C-Soft dispatch software, IP-224 radio gateways, and the Console Management System (CMS), supporting P25, DMR, TETRA, NXDN, and analog radio systems. The Aviation Solutions line includes the Airman series headsets (Airman 8+, Airman 7+, Airman 750, Airman 850) plus Echelon 20 and AIR Series headsets with Active Noise Reduction (ANR) and patented ComfortCam adjustment.

Product overview

Telex Communications, Inc is a provider of mission-critical communication solutions with two core product lines: Radio Dispatch Systems and Aviation Headsets. The Radio Dispatch portfolio centers on the C-Soft software dispatch console as the core software platform, complemented by IP-3100 Series and IP-3000 Series hardware consoles for dedicated dispatch positions. The Console Management System (CMS) provides centralized system administration while the Remote Dispatch Console (RDC) extends dispatch capabilities to mobile devices via cellular connectivity. The IP-224 Radio Gateway serves as the critical bridge between physical radio equipment and the IP-based dispatch system, supporting P25, DMR, TETRA, NXDN, and analog technologies. Supporting hardware includes the IP-2002 console for smaller operations and the ADHB-4 digital headset interface for consistent audio performance. The Aviation Solutions division offers the Airman series headsets including Airman 8+, Airman 7+, Airman 750, and Airman 850 models, plus the Echelon 20 and AIR Series. All Airman headsets feature high-quality noise-canceling electret microphones and Active Noise Reduction (ANR) technology where applicable. Beyond products, Telex provides design services, repair/exchange services, and training/support.

Differentiator

Problem solved

Functional benefit

Products and services

• IP-3100 Series Dispatch Console Advanced IP-based dispatch console series with touchscreen controls supporting 2, 8, or 18-line configurations. Designed for mission-critical environments with support for P25, DMR, TETRA, IDAS, and analog radio systems with a 5-year expected lifespan.
• IP-3000 Series Dispatch Console IP-based dispatch console in desktop telephone form factor combining console, software, and direct IP interfaces into single easy-to-configure devices with flexible layout options and enhanced GUI. Replaces older analog tone remote interface systems.
• C-Soft Dispatch Software Industry's most flexible and capable software-based dispatch console providing quick deployment, easy backup of communications, and ability to save multiple configurations on a single computer. Supports P25, DMR, TETRA, IDAS, and analog radio systems with crosspatching function and GPS data integration.
• Console Management System (CMS) Centralized web server-hosted system for configuration, management, and operational control of Telex Radio Dispatch systems with enhanced security features including individual login, encryption, and embedded software licensing.
• Remote Dispatch Console (RDC) Mobile client application system allowing access to integrated dispatch communication via cellular data connection. Scalable solution with user devices and talk groups licensing based on operational requirements.
• IP-224 Radio Gateway Dual IP remote adapter panel enabling complete customizable cross-platform ROIP/VOIP communications connectivity and control from a single position via Ethernet. Converts analog communications to IP, bridging physical radio equipment with the IP-based dispatch system.
• IP-2002 Dispatch Console IP-based dispatch console in desktop telephone form factor for smaller operations or supervisory monitoring. Self-contained processing with no additional CPU equipment required.
• ADHB-4 Digital Headset Interface Advanced digital headset box ensuring stable and consistent audio performance for both input and output. Companion to C-Soft via Ethernet supporting six audio output channels.
• Airman 8+ Aviation Headset Deluxe ultra-light ANR (Active Noise Reduction) aviation headset with battery-free design powered by cockpit supply. Features amplified electret microphone with noise cancellation and acoustic limiter for ear protection. FAA TSO-C139a approved, EASA compliant, RTCA DO-160G and DO-214A standards compliant.
• Airman 7+ Aviation Headset Deluxe ultra-lightweight passive noise reduction headset at 125 grams (4.4 oz) with larger ear cushions, stainless steel headband, and dual-axis pivot points. FAA TSO-C139a approved, EASA compliant. Non-ANR version of the Airman 8+.
• Airman Series Aviation Headsets (Airman 750, Airman 850) Complete line of professional aviation headsets for commercial and business aviation. Airman 750 is the world's most popular commercial aviation headset with passive noise reduction. Airman 850 is the ANR aviation headset variant. All feature high-quality noise-canceling electret microphones.
• Echelon 20 Aviation Headset Aviation headset in the Telex product lineup designed for commercial and general aviation pilots.
• AIR Series Aviation Headset Aviation headset product line from Telex designed for cockpit communications.
• Radio Dispatch Design Services Professional configuration service delivering pre-configured C-Soft design files, ADHB-4 Gen2 configurations, and IP-224 configurations customized to operational needs, providing customized system configuration through certified partners.
• Solution Design Services Expert consultation combining latest technology and global expertise to create individually tailored dispatch solutions for specific customer needs, including installation, programming, and commissioning.
• Repair and Exchange Services Product repair and advanced exchange service for dispatch and aviation products with over 80% of repairs completed within 3 days or less, and over 80% of exchanges done within 2 days or less. Fixed repair prices including transport, diagnosis, repairs, original spare parts, updates, calibration, function tests, cleaning, and repair reports.

Quantifiable outcome

• A major metropolitan police department improved response times by 30% using Telex Dispatch solutions.
• +3 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core, major, regional and strategic.

• Keenfinity GroupcoreOthersKeenfinity Group is the parent company of Telex and other audio/communications brands including Dynacord, Electro-Voice, and RTS. Telex is part of the Keenfinity family of brands offering professional audio and communications solutions. Keenfinity provides corporate oversight, shared services, and coordinates the Bosch Communications Systems family of brands.
• Bosch Communications SystemscoreOthersTelex is part of Bosch Communications Systems, a division of Bosch Group. The partnership provides access to Bosch's global R&D resources, manufacturing capabilities, and 410,000 associates worldwide. Telex products integrate with other Bosch brands including Dynacord (professional audio), Electro-Voice (loudspeakers), and RTS (intercom systems).
• D&G CommunicationsmajorImplementation/ SI/ Consulting PartnerD&G Communications serves as the integrator and solution provider for Telex dispatch systems. They maintain the largest trunked radio service in Texas and specified and supplied the Telex ROIP solution for the Houston Pilots. They provide ongoing system maintenance and support.
• Professional Wireless CommunicationsmajorImplementation/ SI/ Consulting PartnerProfessional Wireless Communications is the dealer partner that worked with Telex to develop the C-Soft V7 software for Minneapolis Public Schools. They facilitate communication between end-users and Telex product development and handle dispatch system deployments for school districts.
• Secom SystemsmajorChannel Partner/ Reseller/ DistributorSecom Systems serves as a channel partner providing sales and installation support for Telex dispatch solutions. They helped Carowinds understand the benefits of moving to Telex radio dispatch and provided installation support.
• American International Radio, Inc. (AIR)regionalChannel Partner/ Reseller/ DistributorAIR is the channel partner for Telex Radio Dispatch in Europe, Middle East & Africa (EMEA) region. They handle sales inquiries, customer service, and technical support for the EMEA market.
• Icom AmericaTechnology or IntegrationTelex announced expanded compatibility of its IP-224 radio gateway with Icom's latest P25 mobile model IC-F7540 and IDAS mobile models IC-F5400D and IC-F6400D. This integration brings Icom P25 functionality to dispatch centers of all sizes.
• GenetecstrategicTechnology or IntegrationTelex radio dispatch systems integrate with Genetec security solutions to create unified communications and security ecosystems. Video covers how solutions from Telex and Genetec work together as an integrated system.
• Southern LincmajorTechnology or IntegrationSouthern Linc worked with Telex to upgrade C-Soft dispatch consoles to support their new 4G LTE Advanced CriticalLinc network. Telex developed software coding for consoles to connect to Sonim handsets in the field via IP-224 dual IP remote adapter.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Avtec: Provider of Scout and Voya dispatch console solutions with broad radio interoperability (P25, DMR, TETRA, analog). Competes head-to-head with Telex C-Soft in mid-market public safety and transportation dispatch.
• David Clark Company: Long-established manufacturer of aviation headsets used in commercial, business, and military aviation. Direct competitor to Telex Airman series for pilot and crew communications.
• Lightspeed Aviation: Specialist in premium ANR aviation headsets (Zulu, Delta, Sierra) targeting general aviation, business aviation, and commercial pilots. Direct competitor in the Airman headset category.
• Zetron: Specialist in mission-critical dispatch, CAD, and radio console systems for public safety, utilities, and transportation. Closest direct peer to Telex in radio dispatch consoles and integrated command and control software.
• Hytera Communications: Global provider of DMR and TETRA radio systems and Smart Dispatch solutions. Targets the same public safety, transportation, and enterprise dispatch customers as Telex and competes on price in cost-sensitive segments.

Emerging players

• Exacom: Supplier of multimedia recording, quality assurance, and dispatch logging solutions for PSAPs and command centers. Adjacent peer addressing the same mission-critical communications buyer as Telex with complementary call-handling software.

Broad incumbents

• L3Harris Technologies: Major supplier of P25 (XL) radio systems and related dispatch solutions including the Symphony command and control suite. Competes with Telex in mission-critical public safety communications and is one of the radio OEMs Telex integrates with via its IP-3118 console.
• Bose Corporation: Premium consumer and professional audio brand whose A30 aviation headset competes with Telex Airman 8+ in the commercial and business aviation markets, leveraging strong brand equity in noise-canceling technology.
• Kenwood (JVCKENWOOD): Supplier of NEXEDGE/NXDN radio systems with which Telex dispatch solutions integrate (e.g., Minneapolis Public Schools deployment). Competes in the underlying radio market while partnering with Telex on dispatch interoperability.
• Motorola Solutions: Dominant provider of P25 and DMR radio systems as well as the CommandCentral dispatch and console portfolio. Directly competes with Telex in public safety and enterprise dispatch, while also supplying the underlying radios that Telex gateways interconnect with.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/telex-communications

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telex Communications, Inc