What ETI Software Solutions does

ETI Software Solutions, formally Enhanced Telecommunications, provides software to broadband service providers, ISPs, telecom operators, and municipal utilities. The company is based in Norcross, USA, has 51-100 employees, and has operated in the broadband OSS/BSS market for more than two decades. Its customers span tier-1 and tier-2 carriers (Frontier Communications, TDS Telecom, Service Electric), regional fiber operators (Alta Fiber, Hotwire/Fision), and municipal/community broadband systems (Morristown Utilities FiberNET, Jackson Energy Authority, Greenlight Community Broadband), with one disclosed international account at Spark New Zealand.

The company's product portfolio is anchored by the Intelegrate family, which includes Intelegrate Observe for network and device telemetry, Intelegrate Automate for provisioning and service activation, and Intelegrate Connect for OSS/BSS integration. Complementing these are the Broadband Interoperability Platform, the Overture OSS/ACS sub-brand for cable modem and subscriber device management, and a pair of recurring service offerings — Provisioning as a Service and Integration as a Service. The architecture is described as cloud-native and is positioned to integrate with multi-vendor broadband access networks; a partnership with Harmonic extends reach into cOS-based next-generation cable access environments. Leadership comprises CEO Pete Pifer, COO Michael E. Riddle, and CTO Kirk Hoyer.

ETI is privately held with no disclosed funding rounds. Its business model is enterprise SaaS sold on a quote-based, project- and license-plus-services basis to broadband operators, supplemented by a growing recurring services layer through Provisioning-as-a-Service and Integration-as-a-Service. The company has historically supplemented organic R&D with acquisitions (notably Netmania in 2014) to broaden its technology footprint. Go-to-market is direct enterprise sales into a narrow, niche buyer base of broadband operators and municipal utilities, with limited evidence of channel or self-service distribution.

Name

ETI Software Solutions

Legal name

Enhanced Telecommunications

Website

https://etisoftware.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

ETI Software Solutions provides cloud-native provisioning, integration, and network telemetry software for broadband service providers, ISPs, and municipal utilities. Its Intelegrate platform enables OSS/BSS integration and service activation for telecom operators in North America and selectively abroad.

Ownership category

akta.pro rank

Product category

Telecom / Broadband OSS Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

Data Engineering, Integration & ETL/ELT Services (BPAEAHAB)

akta.pro secondary industries

Network Implementation & Integration Services (BPAEAEAB), Network Performance Management & Observability Services (BPAEAEAH), Data Integration, ETL/ELT & Reverse ETL (BPAMAOAI)

Keywords

• Telecom provisioning software
• OSS/BSS integration
• Broadband interoperability platform
• Network device telemetry
• Service activation software

Headquarters

HQ city

Norcross

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Platform and Integration Services: ETI Software generates revenue through software licensing and integration services for their cloud-native provisioning and interoperability platform. The company offers solutions including provisioning-as-a-service and integration-as-a-service, suggesting a combination of subscription-based software delivery with professional services for implementation and customization.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ETI Software Solutions provides a cloud-native software platform that delivers application integration and data interoperability for broadband service providers, telecom operators, ISPs, and municipal utilities. Its Intelegrate product family—Intelegrate Observe (network and device telemetry), Intelegrate Automate (telecom provisioning and service activation), and Intelegrate Connect (broadband integration)—along with Provisioning-as-a-Service and Integration-as-a-Service delivery models, enables seamless OSS/BSS integration, eliminates data silos, and supports real-time network and device management across broadband networks.

Product overview

ETI Software Solutions provides a unified platform of interoperability solutions for broadband service providers. The product portfolio centers on the Intelegrate product family — Intelegrate Observe (network and device telemetry), Intelegrate Automate (provisioning and service activation), and Intelegrate Connect (application integration) — supplemented by the Broadband Interoperability Platform. These offerings work together to drive operational excellence through data interoperability, streamlining service activation, simplifying integration with existing OSS/BSS systems, and enabling real-time network management. ETI positions its solutions as cloud-native, delivering provisioning as a service and integration as a service to eliminate data silos for telecom, ISP, and broadband providers.

Differentiator

Problem solved

Functional benefit

Brands

• Intelegrate: Product platform brand encompassing network and device telemetry (Intelegrate Observe), telecom provisioning and service activation (Intelegrate Automate), and broadband integration solutions (Intelegrate Connect).
• Overture OSS/ACS

Products and services

• Intelegrate Observe

Quantifiable outcome

• Helped Greenlight Community maintain churn rate of less than 2%

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• HarmoniccoreTechnology or IntegrationHarmonic's cOS platform for fiber integrates with ETI Software to provide seamless interoperability for cable operators deploying fiber. This integration simplifies and accelerates fiber deployments while reducing operational complexities for mutual customers.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Ericsson: Ericsson offers telecom-grade OSS/BSS and network management as part of its broader portfolio for mobile and fixed-line operators worldwide. As a broad incumbent, it competes with ETI where operators seek end-to-end vendor solutions rather than best-of-breed integration layers.
• Amdocs: Amdocs is a global leader in telecom BSS/OSS, offering end-to-end suites including provisioning, service fulfillment, and network integration. As a broad incumbent, it competes with ETI at the high end of the operator market where buyers prefer single-vendor stacks.
• Nokia: Nokia provides OSS, network analytics, and broadband access solutions (including through its Gainspeed acquisition) for fixed and cable operators. As a broad incumbent, it overlaps with ETI in provisioning and cable-operator fiber deployment workflows.

Direct peers

• Optiva: Optiva (formerly Redknee) provides BSS solutions for communication service providers including charging, billing, and customer management. It competes with ETI in the OSS/BSS layer for Tier-1 to mid-tier operators globally.
• CSG International: CSG provides BSS, digital monetization, and integrated customer engagement solutions for cable, broadband, and telecom operators — directly comparable to ETI's OSS/BSS integration and service activation capabilities, especially for North American cable and broadband providers.
• Hansen Technologies: Hansen Technologies delivers BSS and customer care solutions for telecom, broadband, and utility operators globally. It overlaps with ETI in the OSS/BSS layer and competes for similar mid-market and Tier-2 broadband service provider accounts.
• Incognito Software Systems: Incognito provides device provisioning, service activation, and OSS/BSS integration for broadband service providers globally — directly overlapping with ETI's Intelegrate Automate and Connect offerings in the same customer segment (Tier-1 to Tier-3 ISPs, cable operators, and mobile operators).
• Netcracker Technology: Netcracker (an NEC company) is a leading BSS/OSS suite provider for telecom operators worldwide, with a strong focus on digital BSS, service orchestration, and integration — overlapping with ETI's provisioning and integration value proposition for broadband and converged operators.

Emerging players

• Harmonic: Harmonic's cOS platform for fiber integrates with ETI's solutions to simplify and accelerate fiber deployments for cable operators. While primarily a video/broadband infrastructure vendor, Harmonic is a strategic partner that increasingly competes in adjacent layers of broadband service orchestration.
• Calix: Calix provides broadband access systems and cloud platforms (including provisioning and OSS components) for service providers, with strong traction in the North American municipal and Tier-3 broadband segment where ETI also wins — making it a partially overlapping peer at the network and OSS layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/ETI_Software
• Facebookfacebook.com/785105544887365
• LinkedInlinkedin.com/company/818795

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ETI Software Solutions