QContact
QContact is a cloud-based, omnichannel contact centre platform that unifies voice, chat, WhatsApp, email, SMS, and social channels with built-in AI, native CRM, and workforce engagement tools. It sells per-user subscriptions to mid-market and enterprise contact centres across the UK, South Africa, and North America.
- Company typePrivate
- Founded2016
- HeadquartersManchester, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What QContact does
QContact is a cloud-based, omnichannel contact centre platform that unifies voice, live chat, WhatsApp, email, SMS, Facebook, Instagram, TikTok, and reviews into a single agent interface, with built-in CRM, AI automation, and workforce engagement tools. The product is delivered as four modular groups — Omnichannel channels, AI + Automation, native CRM/Ticketing, and Employee Engagement (WFM, QA, coaching, performance tracking, reporting) — running on Microsoft Azure's global network. Proprietary or branded AI capabilities include Communication AI (CAI) for transcription, summarisation, sentiment, and agent assistance, real-time translation across all 11 South African languages, Agentic AI for autonomous query handling, automatic QA across 100% of interactions, and a visual workflow engine. The platform integrates with 200+ third-party systems, with deep bidirectional connectors into Salesforce, ServiceNow, SAP C4C, Microsoft Dynamics, Microsoft Teams, WhatsApp, Zendesk, Shopify, WooCommerce, Magento, and South African KYC/payment providers (Smile ID, Hooyu, Authentifi, Ozow). QContact holds SOC 2 Type II, GDPR, CCPA, Microsoft Partner, and Meta Business Partner credentials and is a registered trademark in the UK, EU, and US.
The company is headquartered in Manchester, UK, with regional offices in Cape Town (South Africa) and Boca Raton, Florida (US), and is organised across QContact Ltd (UK), QContact (Pty) Ltd (South Africa), QContact, Inc. (Delaware), and QContact LLC (Florida). The go-to-market is sales-led, with enterprise field sales for large deployments, inside sales for mid-market, distribution partners for extended reach, and a quote-based per-user subscription that bundles all AI features as standard. Revenue is generated through recurring platform subscriptions, usage-based voice/telephony services (including WhatsApp calling) routed through Microsoft Azure, and professional services for deployment. The company targets mid-market and enterprise contact centres across financial services, telecommunications, retail and ecommerce, healthcare, government and non-profit, outsourcing/BPO, and automotive, and was named Best Mid-Market Contact Centre Platform at the CX Today CX Awards 2025, with IDC ranking it #1 in the global mid-market segment.
QContact firmographics
Firmographics- Name
- QContact
- Legal name
- QContact, Inc.
- Website
- https://qcontact.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- QContact is a cloud-based, omnichannel contact centre platform that unifies voice, chat, WhatsApp, email, SMS, and social channels with built-in AI, native CRM, and workforce engagement tools. It sells per-user subscriptions to mid-market and enterprise contact centres across the UK, South Africa, and North America.
- Ownership category
- akta.pro rank
QContact industry classification
Industry- Product category
- Cloud Contact Centre Software
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where QContact is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
QContact business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Software Subscription (Platform Access): Core unified communications platform subscription providing access to omnichannel features, CRM, AI tools, and integrations. Priced per user with straightforward pricing model. AI features included as standard at no additional cost.
- Telephony/Voice Services: Global voice network powered by Microsoft Azure. Can use built-in telephony service or plug in existing SIP carrier. Revenue from voice usage including outbound calls and WhatsApp calling.
- Professional Services: Deployment, implementation, and training services. The company emphasises white-glove approach and deployment experience.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per-user platform subscription with all features included |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
QContact product offering
Product offeringCore offering
QContact sells a cloud-based unified contact centre platform that consolidates voice, live chat, WhatsApp, email, SMS, and social media channels into a single interface, with built-in CRM, AI-powered automation (transcription, sentiment, agentic AI, language translation), and workforce engagement tools. The platform is delivered as a per-user subscription on Microsoft Azure, targeted at mid-market and enterprise contact centres globally.
Product overview
QContact is a unified cloud contact centre platform delivered as a single integrated product combining multiple communication channels, AI-powered automation, native CRM, and employee engagement tools. The core QContact Unified Communication Platform serves as the central hub, with distinct product modules organised into four groups: (1) Communication Channels — Voice, Live Chat, WhatsApp, Email, SMS, Facebook, Instagram, and TikTok, all managed from a single interface; (2) AI + Automation — Communication AI (CAI) with call transcription, sentiment analysis, conversation analysis, language translation, Agentic AI, knowledgebase builder, automatic QA, self-service IVR, and a visual Workflow engine; (3) CRM — native Ticketing and integrations with external CRMs; and (4) Employee Engagement — Workforce Management, Quality Assurance, Agent Coaching, Performance Tracking, and Reporting Suite. The platform is built on Microsoft Azure's global network and is designed for mid-market to enterprise businesses across industries including finance, retail, healthcare, and telecommunications.
Differentiator
Problem solved
Functional benefit
Products and services
- QContact Unified Communication Platform Cloud-based unified contact centre platform sold to mid-market and enterprise businesses that consolidates voice, live chat, WhatsApp, email, SMS, Facebook, Instagram, TikTok, and reviews into a single agent interface, with built-in CRM, AI automation, and workforce engagement. Delivered on a per-user monthly subscription on Microsoft Azure.
- Telephony / Voice Services Usage-based global voice and telephony service backed by Microsoft Azure, supporting inbound/outbound calls, WhatsApp calling, and SIP carrier interoperability for businesses using the QContact platform.
- Professional Services (Deployment, Implementation, and Training) White-glove deployment, implementation, integration, and training services accompanying the QContact platform, designed for mid-market and enterprise customers requiring guided onboarding and deep system integrations.
Quantifiable outcome
- 20% reduction in case resolution times
- +1 more outcomes
Companies that use QContact
Customer profileNamed customers5 records
Segments8 records
Ideal customer profiles4 records
QContact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration24 records
AI capability15 records
Feature10 records
QContact partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and key.
- SalesforcecoreQContact integrates with Salesforce through OpenCTI for screen pops and click-to-call functionality, and also offers QContact's rich omni-channel interface that pulls live data from Salesforce. Automatically pushes conversation logs into Salesforce activity timeline.
- ServiceNowcoreSeamless integration with ServiceNow for screen pops, click-to-call, real-time activity logging, and automated workflow triggers. QContact runs within ServiceNow interface or as alternative omni-channel platform.
- SAP C4CcoreIntegration with SAP Cloud for Customer enabling data-led routing decisions, automatic customer profile pulls, automated call logging back to SAP, and workflow triggers from SAP actions.
- Microsoft TeamscoreDeep Teams integration with live presence syncing, call recording and logging within QContact, ability to transfer calls between systems, and supervisor view for Teams conversations in QContact.
- WhatsAppcoreOfficial WhatsApp Business API integration with no third party, no setup fees. Supports messaging, media messages, self-service, locations, and WhatsApp calling (free inbound). Over 2 billion users accessible.
- ZendeskkeyTwo-way Zendesk integration for ticket syncing, contact management, and automated workflows triggered by Zendesk activity. Multi-channel communication sequences from Zendesk updates.
- ShopifykeyShopify integration providing instant customer lookup, order history visibility, subscription status, refund processing, and complete conversation timeline across channels.
- WooCommercekeyWooCommerce integration for live customer data sync including contact info, purchase history, subscriptions, order status, and parcel tracking. Complete customer timeline across channels.
- MagentokeyMagento integration for order status sync, parcel tracking, and customer contact/purchase history retrieval within QContact unified interface.
- XerokeyXero integration for agent visibility into customer account balances, invoice details, and real-time payment status. Improves first-call resolution for billing inquiries.
- Microsoft Office 365coreComplete Office 365 integration including single sign-on, two-way email sync, shared mailbox queuing, calendar integration for meeting booking, and Teams presence syncing.
- Google DialogflowkeyDialogflow AI integration for speech recognition, natural language IVR, automatic knowledge base syncing, and complex intent structures for self-service workflows.
- Smile IDkeyAfrican identity verification integration for KYC checks, fraud prevention, and compliance. Strong coverage across African markets with quick and seamless setup.
- HooyukeyKYC platform integration for customer identity verification, document validation, fraud detection, and compliance workflows. Custom link generation and real-time onboarding updates.
- AuthentifikeyAdvanced KYC verification integration for identity number validation, bank account verification, registration details, and real-time fraud reduction within QContact.
- ShipStationkeyShipStation integration providing real-time order status and shipping information visibility directly within QContact for customer support.
- OzowkeySouth African instant EFT payment integration for secure payment links, real-time payment tracking, and inclusive payment options without credit/debit cards.
- InstagramkeyInstagram integration for incoming lead management, comment responses, direct message handling, and social media reporting. Response time improvements through queue-based routing.
- FacebookkeyFacebook integration for lead management, direct messaging, comment responses, referral source tracking, and automated bot responses. Lower cost per engagement through messenger adverts.
- HelloPeterkeySouth Africa's leading review platform integration for collecting, responding to, and acting on reviews. Proactive feedback solicitation and reputation management.
- CallbikeySpeech analytics integration for 100% call transcription, keyword search, compliance monitoring, automated alerts, and word cloud analytics for QA teams.
- Microsoft DynamicscoreMicrosoft Dynamics integration for dynamic webhook workflows, pulling records and custom fields into QContact, and automatic call note insertion back into Dynamics.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
QContact competitors and assessment
Company assessmentBroad incumbents
- Avaya Experience Platform: Established contact centre vendor transitioning to cloud CCaaS with omnichannel and WFM; competes for enterprise deals but broader legacy footprint than QContact.
- RingCentral Contact Center: Large UCaaS incumbent with CCaaS overlay; broader portfolio reach than QContact but overlapping omnichannel and mid-market positioning.
- Vonage Contact Center: Cloud communications provider (now part of Ericsson) offering UCaaS and CCaaS for SMB to enterprise; broader communications portfolio with overlapping contact centre offering.
Direct peers
- Talkdesk: Cloud-native CCaaS provider targeting mid-market and enterprise contact centres with omnichannel routing, AI, and CRM integrations — the closest direct competitor in go-to-market and product scope.
- Five9: Long-standing cloud CCaaS leader with omnichannel, workforce engagement, and AI capabilities serving mid-market and enterprise customers globally; competes head-to-head on integration depth.
- NICE CXone: Enterprise-scale CCaaS platform combining omnichannel routing with AI analytics and WFM; comparable unified platform play for large and mid-market contact centres.
- Genesys Cloud: AI-powered experience orchestration platform with deep omnichannel and CCaaS offerings; competes directly against QContact on enterprise integration and AI capabilities.
- 8x8 Contact Center: Cloud communications and CCaaS provider bundling UCaaS with omnichannel contact centre; comparable mid-market focus and bundled pricing model.
- Twilio Flex: Programmable CCaaS built on Twilio's communications APIs with omnichannel routing and integrations; comparable to QContact in flexibility and developer-friendly posture.
Emerging players
- Amazon Connect: AWS-native cloud contact centre with AI-powered self-service and analytics; growing fast in mid-market as a hyperscaler-native alternative with deeper Azure/Amazon dependency risk parallel to QContact's Azure reliance.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
QContact social profiles
Digital presenceQContact compliance and trust
Trust signalCompliance5 records
QContact financial estimates
Financial estimateRevenue estimate
Valuation estimate
QContact leadership team
Management profileNumber of profiles
QContact subsidiaries and ownership
Company hierarchySubsidiaries1 record
QContact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QContact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QContact
What does QContact do?
QContact sells a cloud-based unified contact centre platform that consolidates voice, live chat, WhatsApp, email, SMS, and social media channels into a single interface, with built-in CRM, AI-powered automation (transcription, sentiment, agentic AI, language translation), and workforce engagement tools. The platform is delivered as a per-user subscription on Microsoft Azure, targeted at mid-market and enterprise contact centres globally.
Is QContact a public or private company?
QContact is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was QContact founded?
QContact was founded in 2016. It employs 11 to 50 people.
Where is QContact based?
QContact is headquartered in Manchester, United Kingdom, in the Europe region.
How does QContact make money?
Three revenue lines are on record. Software Subscription (Platform Access) is the primary driver. The others are telephony/Voice Services and professional Services.
Who are QContact's main competitors?
Broad incumbents on record are Avaya Experience Platform, RingCentral Contact Center and Vonage Contact Center. Direct peers are Talkdesk, Five9, NICE CXone, Genesys Cloud, 8x8 Contact Center and Twilio Flex. Amazon Connect is listed as an emerging player.
Does QContact have an API?
No public API is recorded for QContact.
What industry is QContact in?
QContact's product category is Cloud Contact Centre Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 5132 and its SIC code is 7385.