What Prism Health does

Prism Health North Texas (PHNTX) is a 501(c)(3) nonprofit community health center headquartered in Dallas, Texas, founded in 1986 (originally as AIDS Arms) to serve people living with HIV and the LGBTQIA+ community. Operating as a Federally Qualified Health Center Look-Alike since 2024, the organization runs an integrated delivery network consisting of four primary-care health centers, two dental clinics, and three in-house pharmacies with free statewide delivery. Across this footprint, PHNTX delivers primary care, women's health, pediatrics, HIV/STI testing and treatment (including PrEP, PEP, and Ryan White-supported care), behavioral health and psychiatry, dental care, case management, pharmacy, and clinical research, serving over 17,000 patients annually in the greater Dallas area.

The business model blends multiple revenue streams typical of a safety-net provider: patient service revenue from Medicaid, Medicare, and commercial insurance; tiered co-pays on a sliding-fee scale (including Ryan White visit rates that go to $0 under 100% of the Federal Poverty Level); federal grants from HRSA (Ryan White), CDC, SAMHSA, and Texas DSHS; 340B-related pharmacy margins (with 100% of pharmacy proceeds reinvested in programs); and philanthropic fundraising through donations, corporate partnerships, annual events such as LifeWalk, and grants such as the Gilead Foundation award in March 2026. Technology infrastructure is standard community-health-center IT — an athenahealth HIPAA-compliant patient portal, SimpleInteract online appointment requests, a QGIV donation platform, telehealth, and a custom pharmacy mobile app — with no disclosed proprietary AI/ML capabilities. The organization employs 101–250 people and is governed by a Board of Directors under CEO Dr. John Carlo.

Strategic posture emphasizes affirming, culturally competent care to underserved populations (low-income, uninsured, LGBTQIA+, justice-involved), with cross-subsidization from research contributions (8 FDA approvals credited to date) and grant-funded wraparound services such as Free World Bound (serving 21 Texas counties), Project STEP recovery support, and the Empowerment Connection community program. The model carries meaningful federal funding concentration risk — most visibly the loss of the NIH ACTG clinical research site status in 2025 and a temporary CDC funding pause to the EmpowerMENT Connection program in May 2025 — which frames diversification of payer and grant mix as a core forward challenge.

Name

Prism Health

Legal name

Prism Health North Texas

Website

https://phntx.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Prism Health North Texas is a Dallas-based 501(c)(3) Federally Qualified Health Center Look-Alike that delivers integrated primary care, HIV/STI care, LGBTQIA+ services, women's health, pediatrics, behavioral health, dental, and pharmacy across four health centers, two dental clinics, and three pharmacies, serving over 17,000 low-income and uninsured patients annually.

Ownership category

akta.pro rank

Product category

Community Health Center

NAICS

Ambulatory Health Care Services (621), Offices of Dentists (62121), Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Retail & Walk-In Primary Care Clinics (HLAFAGAC)

Keywords

• Community health center
• HIV primary care
• Behavioral health services
• Community pharmacy services
• LGBTQIA healthcare

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Patient Services Revenue: Revenue from patient services including primary care, dental, pharmacy, behavioral health, and specialty services. Accepts Medicaid, Medicare, and most major insurance plans. Self-pay patients may qualify for sliding fee scale discounts or payment plans.
2. Federal and State Grants: Funding from federal programs including Federally Qualified Health Center Look-Alike designation, Ryan White HIV/AIDS Program, CDC grants, and Texas Department of State Health Services. Also receives SAMHSA funding for substance use and mental health programs.
3. Pharmacy Services: On-site pharmacy services at three locations (Oak Cliff, Oak Lawn, South Dallas). Pharmacies are open to the general public, not limited to PHNTX patients. All proceeds reinvested into programs and services.
4. Donations and Fundraising: Individual donations, planned giving, corporate partnerships, and fundraising events including LifeWalk. Amazon Smile and Kroger Community Rewards programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

Prism Health North Texas is a Federally Qualified Health Center Look-Alike that operates a network of community health centers, dental clinics, and pharmacies in the Dallas area, providing affordable primary medical care, HIV/STI testing and treatment, behavioral health, dental care, pharmacy, women's health, pediatric, and LGBTQIA+-affirming services regardless of ability to pay. It supports over 17,000 patients annually and integrates clinical research, case management, and recovery support programs.

Product overview

Prism Health North Texas is a Federally Qualified Health Center Look-Alike (FQHC-LAL) providing integrated, affordable healthcare services through a network of health centers, dental clinics, and pharmacies in the Dallas area. The organization operates as a unified healthcare delivery system with the core Primary Medical Care platform supporting specialized services including LGBTQIA+ Care, Women's Health, Pediatric Services, HIV/STI Testing and Treatment, Behavioral Health and Psychiatry, and Dental Care. Enabling services include on-site Pharmacies with a mobile app, Case Management, Clinical Research, Project STEP recovery support, Empowerment Connection community events, and Free World Bound (for previously incarcerated individuals). Financial access programs include Sliding Fee Scale, Insurance/Financial Assistance, Health Insurance Marketplace Navigation, and the Ryan White HIV/AIDS Program. Patients access services through an Athenahealth Patient Portal. Founded in 1986 with deep roots in South Dallas, East Dallas, and Oak Cliff, the organization served over 17,000 patients in 2024 and celebrated its 40th anniversary in 2026.

Differentiator

Problem solved

Functional benefit

Brands

• PHNTX Pharmacies: Full-service pharmacies located in South Dallas, Oak Lawn, and Oak Cliff offering prescription medications, free delivery, patient management programs, and insurance coordination. The pharmacies have their own website at phntxpharmacy.org and are open to the broader community, not just PHNTX patients. 100% of proceeds are reinvested into PHNTX programs and services.
• PHNTX Dental Care

Products and services

• Primary Medical Care Comprehensive primary care for all ages including wellness and preventive care, annual physicals, Medicare wellness visits, flu shots, cancer screenings, chronic disease management (diabetes, hypertension, asthma, heart disease), behavioral health integration, and specialized services such as high-resolution anoscopy, colposcopy, hormone care, and non-invasive orthopedics.
• LGBTQIA+ Care Affirming healthcare services for LGBTQIA+ individuals including primary care, HIV/STI prevention and treatment, behavioral health, gynecological care, family planning, pediatrics, dental care, pharmacy, and hormone care.
• Women's Health Full range of women's health services including well-woman exams, family planning, postpartum care, gynecological care, contraception (IUD, Nexplanon, Opill), menstrual health, perimenopause/menopause treatment, cancer screenings, HPV vaccination, colposcopy, and high-resolution anoscopy.
• Pediatric Services Pediatric care for children of all ages including well-child visits, annual checkups, vaccines, hearing/vision/developmental screenings, school and sports physicals, same-day/next-day sick visits, and chronic condition management (asthma, obesity). Accepts Medicaid, CHIP, and most commercial insurance.
• HIV & STI Testing and Treatment Comprehensive HIV/STI services including rapid and confidential HIV testing, STI testing and treatment (chlamydia, gonorrhea, syphilis, hepatitis B/C, HPV), antiretroviral therapy (ART), PrEP (daily pill and long-acting injectable), PEP, case management, and holistic care.
• Behavioral Health and Psychiatry Mental health and psychiatric services including one-on-one and group counseling (CBT), walk-in counseling, psychiatric evaluations and medication management, mental health and substance use assessments, recovery support groups, crisis management, and care coordination. Telehealth options with bilingual support.
• Dental Care Comprehensive dental services at East Dallas and Farmers Branch locations including routine exams and cleanings, sealants, fillings, crowns, root canals, full/partial dentures, gum disease treatment, extractions, oral cancer screenings, X-rays, orthodontic referrals, and pediatric dental services.
• Pharmacy Services Three pharmacy locations (Oak Cliff, Oak Lawn, South Dallas) with free delivery, mobile app for medication management and refills, patient management programs with one-on-one support, insurance coordination, and 100% of proceeds reinvested into programs and services.
• Case Management Non-medical case management for people living with HIV to help link to and stay in medical care, identify needs and goals, resolve barriers, and access housing, food, transportation, dental, vision, substance use treatment, and insurance/financial assistance.
• Clinical Research Clinical research program conducting interventional and observational trials for HIV and other communicable diseases. Former NIH ACTG clinical research site (2006-2025). Contributed to FDA approval of 8 HIV medications: Biktarvy, Pifeltro, Delstrigo, Cabenuva, Apretude, Trogarzo, Dovato, and Sunlenca.
• Project STEP Recovery support program for individuals working through substance use and other health challenges like HIV or hepatitis. Includes recovery coaching, support groups (SMART Recovery, Narcotics Anonymous, RISE Recovery), behavioral health and psychiatric connections, and integrated care with PHNTX medical services.
• Free World Bound Program for individuals with or at risk for HIV who are currently or previously incarcerated, providing HIV prevention, linkage to medical care, assistance obtaining HIV medication or PrEP, behavioral health referrals, housing and transportation assistance, food and clothing, emergency financial assistance, and transitional needs. Serves 21 Texas counties.
• Insurance and Financial Assistance Accepts all major insurances including Medicare and Medicaid, offers self-pay discounts, payment plans, sliding fee scale for insurance premium assistance based on Federal Poverty Level, behavioral health assistance, and Health Insurance Premium and Out of Pocket Assistance for individuals living with HIV.
• Health Insurance Marketplace Navigation Certified Application Counselors provide personalized support to help patients apply for health insurance through the ACA Marketplace, compare plans, assess financial assistance eligibility, and enroll. Also assists with Medicaid, CHIP, and Special Enrollment Periods.
• Ryan White HIV/AIDS Program Federal program helping people living with HIV access care and support, covering doctor visits, medications, and support services based on income, residence, and HIV status. Helps pay for care for uninsured and assists insured with copays, coinsurance, and deductibles for eligible services.
• Empowerment Connection Community program providing free monthly events at Oak Cliff center for adults 18+, including game nights, open mic events, HIV support groups, recovery groups, and life skills workshops. Re launched after CDC funding pause with donor support.

Quantifiable outcome

• Over 17,000 patients served annually across the greater Dallas area
• +2 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Two partnerships are on record, tiered former core partner - ended 2025 and active collaborator.

• National Institutes of Health (NIH) AIDS Clinical Trials Group (ACTG)former core partner - ended 2025Strategic or Co-development PartnerPHNTX was a network clinical research site (CRS) for NIH ACTG from 2006 to 2025, contributing to groundbreaking HIV research. While no longer a CRS as of 2025, the organization continues clinical trials through pharmaceutical partnerships.
• Dallas County Health and Human Services (DCHHS)active collaboratorStrategic or Co-development PartnerDCHHS conducts a 10-week Sex, Love, and Relationships course at PHNTX Empowerment Center covering PrEP and HIV/STI prevention and treatment.

Scale indicators2 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Legacy Community Health: Texas-based FQHC with deep roots serving LGBTQIA+ and HIV populations across Houston. Closest geographic and mission peer to PHNTX, offering primary care, behavioral health, dental, pharmacy, and PrEP/PEP across multiple sites.
• Howard Brown Health: Chicago-based LGBTQIA+ FQHC offering primary care, behavioral health, dentistry, and case management. Closely mirrors PHNTX's affirming-care mission, multi-site model, and integrated services for underserved populations.
• Callen-Lorde Community Health Center: NYC FQHC specializing in LGBTQIA+ primary care, HIV/STI services, behavioral health, and dental. Directly comparable in mission, patient mix, and integrated service lines despite different geography.
• Fenway Health: Boston-based FQHC focused on LGBTQIA+ and HIV care, with strong clinical research heritage. Comparable to PHNTX in affirming-care focus, integrated medical/behavioral/dental, and pharma-sponsored trial activity.
• Whitman-Walker Health: DC-based community health center specializing in LGBTQIA+ and HIV care, with primary care, behavioral health, dental, and research. Historically HIV-focused like PHNTX and similarly evolved into a full multi-specialty community health center.
• CommUnityCare: Austin-based FQHC operating multiple sites across Central Texas offering primary care, pediatrics, behavioral health, and dental. Directly comparable Texas FQHC peer with similar value-based, sliding-fee-scale model.
• CAN Community Health: Multi-state FQHC Look-Alike network providing HIV primary care, PrEP/PEP, behavioral health, dental, and pharmacy across the Southeast. Closely comparable specialty HIV community health model with similar funding mix and integrated service design.
• Los Barrios Unidos Community Clinic: Dallas-based FQHC serving low-income and uninsured populations with primary care, pediatrics, women's health, and behavioral health. Operates in the same Dallas market as PHNTX and competes for overlapping Medicaid and uninsured patients.

Broad incumbents

• AIDS Healthcare Foundation (AHF): Largest global HIV/AIDS service organization, operating healthcare centers, pharmacies, and testing across many U.S. cities and internationally. Overlaps with PHNTX in HIV primary care and pharmacy verticals but at much larger scale and broader geographic footprint.

Regional players

• HHM Health: Dallas-area FQHC with multiple sites offering primary care, pediatrics, women's health, and behavioral health. Competes with PHNTX for similar safety-net populations in the same metropolitan geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/prismhealthntx
• YouTubeyoutube.com/user/aidsarms
• Facebookfacebook.com/prismhealthntx
• Instagraminstagram.com/prismhealthntx

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prism Health