The Coordinating Center

What The Coordinating Center does

The Coordinating Center is a Maryland-based nonprofit care coordination organization founded in 1983 that delivers person-centered care management and service coordination to individuals with disabilities, complex medical needs, and chronic conditions, as well as to individuals experiencing homelessness. The organization operates as a statewide prime contractor and case management provider for multiple Maryland Medicaid waiver programs — including the Model Waiver, the Rare and Expensive Case Management (REM) Program (statewide prime contractor since 2025), the Autism Waiver, Developmental Disabilities Administration (DDA) Coordination of Community Services, the Medical Day Care Services Waiver, Community First Choice, Community Options Waiver, Community Personal Assistance Services, and the Increased Community Services program. It also runs Homeless Support Services, Medical Legal Services with Certified Life Care Planners, and a financial assistance program called The Center's Bridge Fund, serving 10,000+ clients year-round.

The organization is built on a person-centered care coordination platform with case management and service coordination capabilities integrated with Maryland Medicaid systems and waiver programs. The technology layer is functional operational software — case management, eligibility verification, and service coordination tools — rather than a proprietary AI-driven platform; service delivery is anchored in a workforce of approximately 300 licensed nurses, social workers, supports planners, service coordinators, and life care planners, working through regional offices across Central Maryland, the Eastern Shore, Southern Maryland, and Western Maryland.

The Coordinating Center generates revenue primarily through managed-services contracts with the Maryland Department of Health and Maryland Medicaid managed care organizations, supplemented by donations to The Center's Bridge Fund and grant funding (e.g., a three-year HUD grant for the Street to Home program). Pricing is not publicly disclosed and is set by Maryland Department of Health program parameters rather than by the organization. The go-to-motion is sales-led and partnership-led, working directly with hospitals (14 Maryland hospital partnerships over ten years), managed care organizations (15+ years of MCO partnerships), state government agencies, community providers, and county-level programs (e.g., Montgomery County DHHS). Operating since 1983, it was the first nonprofit in Maryland to receive URAC Accreditation (2000) and has maintained Maryland Nonprofits Standards for Excellence Certification since 2003.

Name

The Coordinating Center

Legal name

The Coordinating Center

Website

https://coordinatingcenter.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Short description

The Coordinating Center is a Maryland-based, nonprofit care coordination organization founded in 1983 that delivers person-centered care management and waiver-based service coordination to individuals with disabilities, complex medical needs, and those experiencing homelessness across Maryland.

Ownership category

akta.pro rank

Product category

Healthcare Care Coordination and Case Management Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro industry

PRIMARYHLAFAEAL

Care Management & Care Coordination (Home & Community-Based)

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHSABAIAG

Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC)

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

SECONDARYHSABAHAK

Pediatric 24/7 In-Home Care (Medically Fragile Children)

Home & Personal Services/Elder Care & In-Home Care Services/Live-In & 24/7 In-Home Care

SECONDARYHSABAGAI

Respite Care for Adults with Disabilities / Special Needs

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

Keywords

• Care coordination services
• Medicaid waiver programs
• Disability support services
• Case management services
• Community health services

Headquarters

HQ city

Millersville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medicaid-funded Care Coordination: Revenue generated through government contracts with Maryland Department of Health for administering Medicaid waiver programs including Model Waiver, REM Program, Autism Waiver, DDA services, Medical Day Care Services Waiver, and Supports Planning Services. Services are funded through Maryland Medicaid programs for eligible participants.
2. Donations and Bridge Fund: The Center's Bridge Fund receives donations to provide financial assistance for clients with disabilities and complex health needs for items like adaptive equipment, dental/vision care, pharmacy supplies, assistive technology, respite, summer camp, and rapid rehousing. 100% of donations support clients served.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The Coordinating Center delivers person-centered care management and service coordination for Maryland children and adults with disabilities and complex medical needs, administering multiple Maryland Medicaid waiver programs (Model Waiver, REM, Autism Waiver, DDA/Community Pathways, Community First Choice, Community Options, CPAS, ICS, Medical Day Care). It complements these with community health programs (hospital and health plan care coordination, homeless/permanent supportive housing), Medical Legal life care planning, and The Center's Bridge Fund financial assistance. Services are delivered by licensed nurses, social workers, and supports planners through statewide regional offices.

Product overview

The Coordinating Center is a Maryland-based nonprofit care coordination organization offering a comprehensive suite of person-centered care management and service coordination services. The organization operates as a unified platform providing multiple interconnected programs including: Care Management (Model Waiver, REM Program), Service Coordination (Autism Waiver, Developmental Disability Services, Medical Day Care Services Waiver, Supports Planning Services including Community First Choice, Community Options Waiver, Community Personal Assistance Services, and Increased Community Services), Community Health (Hospital Services, Health Plan Services, Community Provider Services, Homeless Support Services including HIP and Street to Home programs), and Medical Legal Services (Life Care Planning). The Center's Bridge Fund provides financial assistance for adaptive equipment and other needs. All services emphasize person-centered planning, cultural competency, and supporting individuals with disabilities and complex medical needs to live independently in their communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Management Care management services delivered by licensed nurses and social workers who help individuals with disabilities and complex medical needs access affordable, medically appropriate services. Services include coordinating healthcare, community programs, and long-term supports. This umbrella service encompasses the Model Waiver and REM Program.
• Model Waiver Program Maryland Medicaid program allowing medically fragile individuals under age 22 to live at home. The Coordinating Center provides Clinical Care Coordination services to help participants access medical care and resources to meet health goals.
• Rare and Expensive Case Management (REM) Program Medical case management program for eligible individuals with rare and/or expensive medical conditions receiving Maryland Medicaid. The Coordinating Center provides Clinical Care Coordinator support and Medicaid-funded services as the statewide Prime Contractor.
• Service Coordination Service coordination provided by Supports Planners and Coordinators of Community Service to help individuals with disabilities and older adults access home and community-based services through a person-centered approach. This umbrella service encompasses Autism Waiver, Developmental Disability Services, Medical Day Care Services Waiver, and Supports Planning Services.
• Autism Waiver Maryland Medicaid waiver providing community-based services for children and young adults ages 1-21 with Autism Spectrum Disorder, including case management in select counties.
• Developmental Disability Services (Coordination of Community Services) Coordination of Community Services (CCS) for individuals with intellectual and developmental disabilities in partnership with Maryland Developmental Disabilities Administration (DDA), covering all Maryland regions.
• DDA Medicaid Waiver (Community Pathways Waiver) Community Pathways Waiver helping participants with developmental disabilities live independently in their home and community through employment, meaningful day, support services, and residential services.
• Medical Day Care Services Waiver Medicaid waiver providing access to health and social services in licensed community-based day care centers as an alternative to institutional care, with case management provided statewide by The Coordinating Center.
• Supports Planning Services Supports planning services helping individuals apply for and receive Medicaid and non-Medicaid funded home and community-based services through Long Term Services and Supports (LTSS). Includes Community First Choice, Community Options Waiver, Community Personal Assistance Services, and Increased Community Services.
• Community First Choice Program (CFC) Community services and supports program enabling older adults and people with disabilities to live in their own home, including personal assistance, nurse monitoring, and transition services.
• Home and Community-Based Options Waiver (CO Waiver) Medicaid waiver program providing home and community-based services to help Medicaid beneficiaries live and remain in the community of their choice.
• Community Personal Assistance Services Program (CPAS) Program providing assistance with activities of daily living to Medicaid recipients with chronic illness, medical condition, or disability in their home or community.
• Increased Community Services Program (ICS) Maryland program allowing eligible individuals in nursing facilities to return to the community and receive services and supports in their own homes.
• Medical Legal Services Life care planning and care coordination services for individuals with special healthcare needs and/or disabilities. Provides plans based on best practices in medical, rehabilitation, and community-based care.
• Hospital Services Collaborative care management and coordination services with hospitals to improve health outcomes, reduce avoidable hospitalizations, and enhance quality of life for patients.
• Health Plan Services Person-centered care management and coordination services for health plans to improve outcomes, reduce costs, and enhance member satisfaction for complex populations.
• Community Provider Services Partnership with community-based providers to improve patient outcomes, reduce avoidable hospital visits, and enhance quality of life through customized care management services.
• Homeless Support Services Homeless support services helping individuals transition to permanent supportive housing while addressing gaps in care and social determinants of health using the Housing First model. Includes HIP and Street to Home Program.
• Street to Home Program (STH) Innovative housing-first collaboration providing enhanced outreach and service coordination with direct access to medical service providers for individuals experiencing homelessness.
• The Center's Bridge Fund Financial assistance fund (originally the Crib Fund, then Family Resource Fund) providing vital services and supports including adaptive equipment, dental/vision care, housing services, pharmacy supplies, assistive technology, respite, summer camp, and rapid rehousing to clients with complex health needs and disabilities. 100% of donations support clients served.
• VIPhysicians&Kids Program Medical home program for children and youth with special health care needs, funded by the Maryland Department of Health Office for Genetics.

Quantifiable outcome

• Served 10,000 clients year-round
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Maryland Department of HealthcoreOthers · 13 February 2026Appointed as the statewide case management provider for Maryland's Medical Day Care Services Waiver Program, administered by the Maryland Department of Health, allowing eligible Medicaid participants to choose the organization for case management services.
• ReefPoint GroupcoreStrategic or Co-development Partner · 15 September 2025The Coordinating Center joined ReefPoint Group on IHT2.0 (Integrated Health Care Transformation 2.0) to transform VA Healthcare. Through this collaboration, The Coordinating Center contributes its expertise in care coordination and management services to support the transformation of healthcare delivery for veterans.
• 14 Maryland HospitalscoreStrategic or Co-development Partner · 1 January 2025Partnered with 14 Maryland hospitals over the past ten years, delivering impactful care coordination and management services to improve health outcomes, reduce avoidable hospitalizations, and enhance quality of life for patients.
• Montgomery County Department of Housing and Human Services (DHHS)coreStrategic or Co-development Partner · 1 July 2024Partners with Montgomery County DHHS and Services to End and Prevent Homelessness (SEPH) programs to provide service coordination and supportive services through the Housing Initiative Program (HIP) and Street to Home Program for formerly homeless individuals.
• Bethesda CarescoreStrategic or Co-development Partner · 1 July 2024Partners with Bethesda Cares on the Street to Home Program, providing enhanced outreach and service coordination with direct access to medical service providers. Funded through a three-year HUD grant award.
• Mary's CentercoreStrategic or Co-development Partner · 1 July 2024Partners with Mary's Center on the Street to Home Program, providing enhanced outreach and service coordination with direct access to medical service providers.
• Maryland Developmental Disabilities Administration (DDA)coreOthersPartners with the Maryland Developmental Disabilities Administration to provide Coordination of Community Services (CCS) for individuals of all ages with intellectual and developmental disabilities across all Maryland regions.
• Maryland-National Capital Homecare AssociationminorStrategic or Co-development PartnerCaitlin Houck, Executive Director of Maryland-National Capital Homecare Association, serves on The Coordinating Center's Board of Directors.

Scale indicators4 records

Recent moves13 records

Expansion highlights6 records

Emerging players

• Centria Healthcare: National provider of behavioral health and autism services for children and adults with developmental disabilities. Comparable in serving autism waiver and individuals with IDD populations, though with a more clinical/ABA focus.

Broad incumbents

• Volunteers of America National Services: National nonprofit providing housing, healthcare, and human services including care coordination for vulnerable populations. Comparable in nonprofit structure and human services mission, though operates at much larger national scale.
• Sevita Health (formerly The MENTOR Network): Large national provider of home and community-based services for individuals with intellectual and developmental disabilities, behavioral health, and complex medical needs. Comparable in core service offerings but operates at national scale across multiple states.
• BrightSpring Health Services: Large public company providing home and community-based health services including behavioral health, pharmacy, and home health for complex populations. Comparable in serving Medicaid-funded populations with complex needs, but at much larger scale.
• Help at Home: National provider of personal care services for elderly and disabled Medicaid recipients. Comparable in personal care and home and community-based services delivery, though primarily a direct care provider rather than care coordination specialist.

Direct peers

• Penn-Mar Human Services: Maryland/Pennsylvania-based nonprofit serving individuals with intellectual and developmental disabilities through residential, day, and care coordination services. Comparable regional peer with similar Medicaid waiver program contracts.
• Community Options: National nonprofit providing housing and employment support for individuals with disabilities. Comparable in mission and population served, with overlapping Medicaid waiver program contracts in multiple states.
• Chimes: Mid-Atlantic nonprofit providing services for individuals with intellectual and developmental disabilities, including care coordination and community-based services. Comparable in mission, funding model, and population served.
• The Arc Maryland: Maryland-based nonprofit providing advocacy and services for individuals with intellectual and developmental disabilities (IDD). Directly comparable as a state-level IDD services and care coordination nonprofit serving similar Medicaid waiver populations in Maryland.

Others

• CareCentrix (Twill/Healtheon): Care coordination provider for health plans and providers, focused on home and post-acute care. Adjacent comparator as a care coordination specialist serving payers and providers, though commercially structured rather than nonprofit.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TheCoordinatingCenter
• LinkedInlinkedin.com/company/the-coordinating-center/posts/?feedView=all
• Instagraminstagram.com/thecoordinatingcenter
• Xx.com/CoordinatingCen

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Coordinating Center