FirstWatch

Name

FirstWatch

Legal name

FirstWatch Solutions, Inc.

Website

https://firstwatch.net

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Public Safety Data Analytics Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Syndromic Surveillance & Early Warning Systems (HLAJABAB)

akta.pro secondary industry

Risk Stratification, Early Warning Scores & Predictive Analytics (HLACAGAE)

Keywords

• Public safety analytics
• Real-time data monitoring
• EMS performance dashboards
• Computer-aided dispatch analytics
• First responder software

Headquarters

HQ city

Carlsbad

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: FirstWatch operates as a subscription-based SaaS platform providing real-time data analytics and monitoring services to public safety agencies. The platform is accessed via web interface and mobile app, with services including real-time alerting, dashboards, and data integration across multiple public safety data sources.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

FirstWatch is a real-time SaaS data analytics platform that ingests raw public safety records (CAD, ePCR, ProQA, RMS, and Hospital ED data) and transforms them into actionable intelligence for 911 centers, EMS systems, fire departments, law enforcement, and public health agencies. The platform delivers 24/7/365 monitoring, automated early event detection, configurable dashboards, and enhancement modules covering quality improvement, accreditation, hospital status, resource planning, risk identification, and compliance. It is sold as an enterprise subscription customized to each agency's size, data volume, and selected modules.

Product overview

FirstWatch is a real-time data analytics and monitoring platform for public safety and healthcare professionals, consisting of a core platform plus multiple enhancement modules. The core FirstWatch platform processes CAD, ePCR, ProQA, RMS, and Hospital ED data to provide situational awareness and early event detection for 911 centers, EMS, fire departments, law enforcement, and public health agencies. The product portfolio includes Academy Analytics by FirstWatch (dashboards for ProQA users), FirstPass (quality improvement), FOAM (fire operations analytics/accreditation), Demand Analysis, FirstWatch Mobile App, Interactive Data Visualization Tool (IDV), Performance Plus, Hospital Status Dashboard, Transfer of Care (TOC), Online Compliance Utility (OCU), Reports, Resource Planner, RIDES, Data Mover (FTP), and Health Intelligence. The company also sponsors the Jack Stout EMS Fellowship for leadership development and hosts the annual Collaborate Live training conference. FirstWatch serves over 500 agencies across North America with 24/7/365 availability.

Differentiator

Problem solved

Functional benefit

Brands

• Academy Analytics by FirstWatch: Dashboards and analytics for ProQA users
• FirstPass
• FOAM
• Resource Planner
• RIDES
• FirstWatch Data Mover
• OCU
• Collaborate Live
• Jack Stout EMS Fellowship

Products and services

• FirstWatch Core Platform Real-time SaaS data analytics platform that ingests CAD, ePCR, ProQA, RMS, and Hospital ED data and transforms it into actionable information for 911 centers, EMS, fire, law enforcement, and public health agencies, available 24/7/365 via web-enabled devices.
• Academy Analytics by FirstWatch Life-saving dashboards and analytics for ProQA users and emergency dispatch centers, providing performance monitoring of dispatch and response operations.
• FirstPass Quality improvement tool for EMS agencies that supports real-time performance review and continuous quality improvement processes.
• Fire Operations Analytics/Accreditation Module (FOAM) Data module that provides accurate and verifiable data for fire departments based on CFAI accreditation requirements, reporting on dimensions important for fire service accreditation and performance monitoring.
• Performance Plus Enhancement module that improves operational and clinical performance by monitoring KPIs and adherence to patient care protocols.
• FirstWatch Mobile App Mobile application enabling FirstWatch users to connect and monitor their real-time data and alerts from any web-enabled device.
• Interactive Data Visualization Tool (IDV) Interactive data visualization enhancement that enables users to see the status of any data set quickly and easily in order to take action in real time.
• Hospital Status Dashboard Real-time hospital status monitoring dashboard for EMS systems to track hospital availability, ambulance offload delays, and patient transfer status.
• Transfer of Care (TOC) Enhancement module that supports coordination and tracking of patient transfers between care settings within the FirstWatch ecosystem.
• Online Compliance Utility (OCU) Online compliance utility that helps agencies manage and track regulatory and operational compliance requirements.
• Risk IDentification for Emergency Services (RIDES) Risk identification module for emergency services that detects and alerts on risk patterns, suspicious activity, crime trends, arson patterns, and activity near high-threat facilities.
• Resource Planner Resource planning and scheduling tool for optimizing the deployment of personnel and assets within public safety operations.
• Demand Analysis Enhancement module for analyzing call demand patterns and operational workload trends within the FirstWatch platform.
• FirstWatch Reports Comprehensive reporting module enabling generation of management information, accreditation reports, and operational performance reports from FirstWatch data.
• FirstWatch Data Mover (FTP) Data integration module enabling automated data transfer via FTP between FirstWatch and customer systems, facilitating seamless data ingestion.
• Health Intelligence Health intelligence service providing real-time influenza trends, health alerts, and public health surveillance across the U.S. and Canada, including weekly flu summaries and outbreak tracking.

Quantifiable outcome

• Agencies can monitor system performance in real-time with 24/7/365 availability from any web-enabled device
• +2 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature12 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• International Association of Emergency Dispatch (IAED)coreTechnology or Integration · 9 October 2014IAED and FirstWatch collaborated on international webinar discussions about Ebola preparedness and emerging infectious diseases, leveraging IAED's ProQA tool and FirstWatch's data integration capabilities for real-time surveillance.
• International Association of EMS Chiefs (IAEMSC)minorStrategic or Co-development Partner · 9 October 2014Partnered on international webinar discussions about Ebola and public safety preparedness, providing situation reports and best practice sharing across borders.
• National EMS Management Association (NEMSMA)minorStrategic or Co-development Partner · 9 October 2014Collaborated on international webinar discussions for EMS leadership on topics including Ebola preparedness and management.
• Paramedic Chiefs of Canada (PCC)coreStrategic or Co-development PartnerFirstWatch partners with Paramedic Chiefs of Canada to co-develop and host educational webinars on topics including EMS leadership, paramedic well-being, trauma-informed practices, and crisis response. These webinars feature research from Canadian paramedic leaders and serve as ongoing professional development for the EMS community across North America.
• National EMS Quality Alliance (NEMSQA)coreStrategic or Co-development PartnerFirstWatch partnered with NEMSQA to develop performance measurement guides for EMS systems. The collaboration produced 'Taking the Pulse of Your System: Performance Measurement for Improvement,' a guide for understanding and improving organizational vital signs using EMS data.
• Pinnacle EMS ConferencecoreGTM or Marketing PartnerFirstWatch is a regular sponsor and presenter at the Pinnacle EMS Conference, conducting webinars and sessions on EMS data analytics, leadership, and quality improvement. The partnership includes recognition programs like the Pinnacle Leadership Award.
• AIMHI (Academy of International Mobile Healthcare Integration)minorStrategic or Co-development PartnerJoint webinars on EMS topics including STEMI and stroke hospital activations, sharing best practices for emergency medical dispatch and data utilization.
• Fitch EMS FoundationminorGTM or Marketing PartnerFirstWatch and Fitch EMS Foundation co-announced the Jack Stout EMS Fellowship for Leadership Development, supporting emerging EMS leaders through a endowed fellowship program.
• All Clear FoundationminorGTM or Marketing PartnerFirstWatch team member Mike Taigman serves as Chairman of the Board of All Clear Foundation, a nonprofit dedicated to emergency responder wellbeing, creating alignment with FirstWatch's mission.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ESO Solutions: ESO is a leading EMS, fire and hospital data analytics platform that competes head-to-head with FirstWatch in clinical performance measurement, ePCR-based reporting, and public-safety benchmarking for the same agency buyer.
• ImageTrend: ImageTrend provides ePCR, EMS, fire and trauma registry software with built-in analytics and reporting, serving many of the same state and county EMS agencies that FirstWatch targets with its FirstPass and Performance Plus modules.
• ZOLL Data Systems: ZOLL Data Systems offers billing, dispatch and EMS analytics software that competes with FirstWatch in ambulance services and EMS agencies, often bundled with ZOLL's defibrillator and patient-care hardware.

Broad incumbents

• Tyler Technologies (Public Safety & Justice): Tyler Technologies is a large public-sector software vendor whose New World CAD/RMS suites serve many of the same police, fire and EMS agencies; it can bundle analytics-like functionality into broader enterprise contracts that compete with FirstWatch overlays.
• Motorola Solutions (CommandCentral): Motorola Solutions sells CommandCentral CAD, RMS and analytics suites to 911 centers, law enforcement and fire agencies globally; its end-to-end public-safety platform overlaps with FirstWatch's data-integration and situational-awareness value proposition.
• CentralSquare Technologies: CentralSquare (which absorbed TriTech) provides CAD, RMS and ProQA to 911 centers, police, fire and EMS; it is both a key data source FirstWatch integrates with and a potential competitor bundling analytics into its suites.
• Hexagon Safety, Infrastructure & Geospatial: Hexagon's HxGN OnCall and public-safety suite offers CAD, RMS and analytics for police, fire and EMS, competing indirectly with FirstWatch's overlay analytics for larger municipalities.
• Conduent Public Safety Solutions: Conduent provides public-safety and court software, including CAD/RMS and analytics for state and local agencies, overlapping with FirstWatch's target buyers in government and emergency services.

Emerging players

• Operative IQ: Operative IQ offers asset, inventory and fleet management software for EMS, fire and police, addressing adjacent operational pain points that overlap with FirstWatch's Resource Planner and operational dashboards.

Others

• LexisNexis Risk Solutions (Public Safety): LexisNexis provides data, analytics and identity solutions that public-safety agencies use alongside CAD/RMS; it is an ecosystem participant whose data products can either complement or compete with FirstWatch's analytics layer.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/fwdataexperts
• YouTubeyoutube.com/firstwatchfans
• Facebookfacebook.com/firstwatchfans
• LinkedInlinkedin.com/company/firstwatch

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FirstWatch