Mercy Health

What Mercy Health does

Mercy Health is a Catholic nonprofit healthcare organization headquartered in Richmond, Melbourne, Australia, operating across the state of Victoria. Founded in 1926 by the Sisters of Mercy and celebrating 100 years of healthcare service in 2026, the organization is structured as a ministry of Mercy Ministry Companions, with governance provided by Mercy Health Boards and a Group Chief Executive Officer. It employs between 5,001 and 10,000 staff and serves individuals and families across the full continuum of life — from maternal and neonatal services through mental health and aged care to end-of-life palliative support.

The organization operates two acute and subacute hospitals — Mercy Hospital for Women in Heidelberg and Werribee Mercy Hospital — alongside specialized programs including Mercy Mental Health and Wellbeing (serving the south-west metropolitan region of Melbourne), Mercy Palliative Care, and the Mercy Health Breastmilk Bank. In the healthy-ageing segment, Mercy Health runs residential aged care homes across Victoria, in-home care services, and retirement living villages including the Golden Rise Bendigo development. Services are delivered through directly owned facilities and are accessed via general practitioner and specialist referrals, emergency departments, outpatient appointments, and direct patient inquiry.

Mercy Health generates revenue across five streams: clinical hospital and healthcare services funded principally through Australia's Medicare public insurance system and private health insurers; residential aged care fees covering accommodation and care; home and community care funded through government home care packages and private payments; retirement living fees from independent living units; and philanthropic donations via its wholly-owned Mercy Health Foundation subsidiary. The pricing model blends regulated Medicare reimbursements and government-funded home care packages with private payment for aged care accommodation, retirement living, and out-of-pocket clinical charges, supplemented by philanthropic fundraising directed toward research and the Breastmilk Bank.

Name

Mercy Health

Legal name

Mercy Health

Website

https://mercy.com.au

Company type

Private

Founded year

1926

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Mercy Health is a Catholic nonprofit healthcare organization founded in 1926 and headquartered in Melbourne, Australia. It operates hospitals, mental health programs, residential aged care, home and community care, and retirement living services across Victoria, serving patients and families at every life stage.

Ownership category

akta.pro rank

Product category

Hospital and Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Nursing Care Facilities (Skilled Nursing Facilities) (6231), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing Care Facilities (Skilled Nursing Facilities) (623110), Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Hospitals (8060), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industries

Faith-Based Healthcare Ministries (Hospitals, Clinics, Medical Missions) (BPAGAJAH), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Nonprofit / Faith-Based CCRCs (HLADAEAC), Faith-Based / Nonprofit Assisted Living Providers (HLADABAH), Home Hospice Agencies (HLAFAEAC)

Keywords

• Acute hospital care
• Residential aged care
• Home community care
• Palliative care services
• Specialist women's healthcare

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: Revenue generated from acute and subacute hospital care, mental health programs, specialist women's healthcare, palliative care, and other clinical services provided at Mercy Health facilities.
2. Residential Aged Care Fees: Fees from residential aged care services including accommodation payments and care fees for residents in Mercy Health aged care homes.
3. Home Care Services: Home care and community care services provided to individuals in their homes, funded through government subsidies and private payments.
4. Retirement Living: Revenue from retirement living villages including independent living units and associated community fees.
5. Donations and Philanthropy: Donations and fundraising through the Mercy Health Foundation supporting research and health initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Mercy Health operates acute and subacute hospitals, residential aged care homes, retirement living villages, and home and community care services across Victoria, Australia. Founded in 1926 by the Sisters of Mercy, the Catholic nonprofit delivers a continuum of care spanning maternity and neonatal services, specialist women's healthcare, mental health programs, palliative care, residential aged care, home care, and retirement living. The Mercy Health Foundation supports research, the Breastmilk Bank, and other initiatives through philanthropic fundraising.

Product overview

Mercy Health is a Catholic healthcare organization providing a comprehensive portfolio of health and community services. The organization operates as a multi-service platform comprising acute and subacute hospital care (Mercy Hospital for Women, Werribee Mercy Hospital), mental health services (Mercy Mental Health and Wellbeing), palliative care, specialist services (Mercy Health Breastmilk Bank), home and community care, residential aged care, and retirement living communities. The Mercy Health Foundation supports fundraising for key initiatives. Services are delivered across Victoria through various facilities and community-based programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Mercy Hospital for Women Specialist women's healthcare facility providing acute and subacute hospital care services, including maternity and neonatal services, for women in Victoria.
• Werribee Mercy Hospital Acute and subacute hospital care facility serving the western metropolitan area of Melbourne, providing general and specialist clinical services.
• Mercy Mental Health and Wellbeing Mental health and wellbeing programs and clinical services for the south-west metropolitan region of Melbourne, serving patients requiring mental health assessment, treatment, and ongoing support.
• Mercy Palliative Care Palliative care services providing compassionate clinical and supportive care for individuals with life-limiting conditions, addressing physical, emotional, social, and spiritual needs.
• Mercy Health Breastmilk Bank Specialist breastmilk bank service supporting neonatal care by collecting, screening, and providing donated breastmilk to babies in need, particularly premature and vulnerable infants.
• Home Care Services Home and community care services supporting individuals to live independently in their own homes, including personal care, nursing, and allied health services delivered through government-funded home care packages and private arrangements.
• Residential Aged Care Residential aged care homes providing 24-hour support, accommodation, and care for elderly residents, including specialized dementia and palliative care within aged care settings.
• Retirement Living Retirement living villages offering independent living units and associated community amenities for active older adults seeking independent living in a community setting.
• Golden Rise Bendigo Retirement living village located in Bendigo, Victoria, offering independent living units and community amenities for seniors as part of the Mercy Health Retirement Living portfolio.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Ramsay Health Care: Australia's largest private hospital operator with global operations. Comparable to Mercy Health's hospital services division as a scaled acute care provider, though commercial rather than mission-driven.
• Bupa Australia: Major health insurer and aged care operator in Australia. Comparable to Mercy Health's aged care and home care offerings as a large-scale residential aged care provider, though operating with a different business model.

Regional players

• Epworth HealthCare: Victoria's largest not-for-profit private hospital group, focused primarily on Melbourne. Directly comparable to Mercy Health's Werribee Mercy Hospital as a Victorian acute care provider.

Direct peers

• St Vincent's Health Australia: Major Catholic not-for-profit hospital and aged care operator across Australia. Highly comparable to Mercy Health as a faith-based provider of acute hospitals, aged care, and community services with similar mission-driven positioning.
• BaptistCare: Faith-based not-for-profit providing residential aged care, home care, and retirement living across Australia. Comparable to Mercy Health in mission-based values, aged care, home care, and retirement living offerings.
• St John of God Health Care: Large Catholic not-for-profit hospital, aged care, and community services operator across Australia and New Zealand. Comparable to Mercy Health in faith-based mission, multi-site hospital network, and aged care offerings.
• Bolton Clarke: One of Australia's largest not-for-profit aged care and home care providers, also operating retirement living. Comparable to Mercy Health in residential aged care, home care, and retirement living service lines with national scale.
• Regis Healthcare: ASX-listed residential aged care provider in Australia. Comparable to Mercy Health's residential aged care footprint as a scaled operator of aged care homes with overlapping service offerings.
• Cabrini Health: Melbourne-based Catholic not-for-profit operating Cabrini Hospital and aged care services. Directly comparable to Mercy Health as a faith-based hospital and aged care provider in Victoria with similar service mix.
• Calvary Health Care: Not-for-profit Catholic provider of hospitals, aged care, and community care across Australia. Operates a comparable continuum-of-care model to Mercy Health with overlapping service lines and faith-based identity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MercyHealthAus
• YouTubevimeo.com/mercyhealth
• Facebookfacebook.com/MercyHealthAus
• LinkedInau.linkedin.com/company/mercy-health-aus

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Health