What Coinhub customer support does

Coinhub is a Las Vegas-based, privately held operator of a Bitcoin ATM (crypto kiosk) network, founded in 2019. The company deploys physical kiosks that allow consumers to convert cash to bitcoin (and other digital assets) and to liquidate cryptocurrency for cash, serving individual cryptocurrency users who prefer in-person, cash-based access to digital assets over online exchanges. Coinhub's customer base is a horizontal segment of retail crypto buyers and sellers, with the majority of its operational footprint concentrated in California.

Coinhub's core product is its crypto ATM service, which functions as a hardware-based transaction layer for cash-to-crypto and crypto-to-cash conversions, typically settled via cash or debit card inputs at the kiosk. The business model is transaction-fee based, with revenue generated per conversion processed through the kiosk network. The company operates with a small team of 1-10 employees and has no disclosed technology partnerships, proprietary platform, or technology stack beyond standard kiosk hardware and payment processing integrations. The company website (coinhubatm.com) was inaccessible during data collection, showing only a loader/verification page, which itself is a signal of operational issues.

In October 2025, California's Department of Financial Protection and Innovation fined Coinhub $675,000 for violating the state's digital assets law — specifically for overcharging consumers and failing to provide required disclosures. The fine included $105,000 in restitution to affected customers and is part of a broader DFPI crackdown on crypto ATM operators. This enforcement action is the most material data point in the company's recent history and frames Coinhub as a small, compliance-vulnerable operator in a regulatory tightening environment, with no disclosed defensive response, leadership changes, or remediation plan in the source data.

Name

Coinhub customer support

Legal name

Coinhub

Website

https://coinhubatm.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Coinhub is a Las Vegas-based Bitcoin ATM operator, founded in 2019, running physical kiosks that let individual consumers buy and sell cryptocurrency using cash or debit cards, primarily in California and other U.S. markets.

Ownership category

akta.pro rank

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales

Distribution channels1 record

Core offering

Coinhub operates a network of Bitcoin ATMs (cryptocurrency kiosks) that allow individual consumers to buy and sell Bitcoin and other digital assets using cash or credit/debit cards. The company also provides an online channel for purchasing crypto with a credit card, enabling cash-to-crypto and crypto-to-cash transactions through physical kiosks.

Product overview

Coinhub operates as a cryptocurrency ATM operator, providing kiosk-based services that allow consumers to purchase and transact in bitcoin and other digital assets. The company operates a network of crypto ATMs and was the subject of enforcement action by California's DFPI for overcharging consumers and failing to provide required information.

Differentiator

Problem solved

Functional benefit

Products and services

• Coinhub Crypto ATM Services

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights1 record

Direct peers

• Coinsource: Coinsource runs one of the largest U.S. bitcoin ATM networks, offering cash-to-bitcoin kiosk services in convenience and retail locations. It is a direct competitor in Coinhub's core product category.
• Bitcoin Depot: Bitcoin Depot operates a large North American crypto ATM and BDCheckout network enabling cash-to-bitcoin transactions. It is a direct competitor to Coinhub in the physical crypto kiosk category.
• LibertyX: LibertyX enables bitcoin purchases at retail point-of-sale through a network of participating stores, competing with Coinhub's physical-channel cash-to-crypto value proposition.
• CoinFlip: CoinFlip is one of the largest U.S. crypto ATM operators with thousands of kiosk locations, offering the same cash-to-crypto and crypto-to-cash services as Coinhub. It is the most directly comparable operator by product, customer, and distribution model.
• RockItCoin: RockItCoin operates a U.S. crypto ATM network focused on bitcoin and other digital assets through retail kiosk locations. It competes with Coinhub for the same cash-preferring crypto buyer segment.
• DigitalMint: DigitalMint operates bitcoin ATMs and teller services focused on compliance and lower fees, directly overlapping with Coinhub's kiosk-based cash-to-crypto offering.
• Coinme: Coinme operates crypto ATMs and coin-to-bitcoin kiosk services in the U.S., targeting similar cash-preferring retail customers as Coinhub.
• Athena Bitcoin: Athena Bitcoin operates crypto ATMs globally with a focus on compliance and customer protection, directly competing with Coinhub in the cash-to-bitcoin kiosk category.

Others

• BitAccess: BitAccess provides software and operations infrastructure for crypto ATM operators and exchanges, making it an ecosystem peer serving the same crypto kiosk category in which Coinhub operates.

Regional players

• Payomatic: Payomatic is a New York-based financial services and crypto retailer offering bitcoin sales at physical storefronts, overlapping with Coinhub's physical crypto access model in a different geography.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights3 records

Customer concentration

• Xx.com/coinhubatm
• Facebookfacebook.com/coinhubatm
• LinkedInlinkedin.com/company/coinhubatm

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coinhub customer support