Watterson

What Watterson does

Watterson Restoration & Facility Solutions is a privately held, PE-backed (Highview Capital) multi-service facility solutions provider headquartered in Schaumburg, Illinois, operating across the United States. The company delivers integrated services across four core lines — Emergency & Disaster Response (24/7/365 with a stated 2-4 hour nationwide response capability for both CAT and non-CAT events), Facilities Management Solutions (preventative maintenance, reactionary repairs, and rollouts), Commercial Construction (renovations and reconstruction for commercial, retail, and multifamily projects), and Environmental Services (mold, asbestos, lead, stormwater management, and due diligence) — plus an adjacent Dark Store Monitoring offering for vacant retail sites.

The underlying technology is operational rather than software-defined: Watterson coordinates a distributed field workforce of specialists across multiple geographic regions and operating brands (e.g., J.R. Johnson in Oregon), backed by a single phone intake channel ((877) 990-9336), website lead capture, and a national emergency response logistics process. There is no disclosed proprietary software platform, AI capability, or third-party API integrations in the source material; the company's value chain runs through direct field execution.

Watterson's commercial model is B2B enterprise field sales, selling managed services and professional services to customers across six verticals — retail, multifamily housing, senior living, office/industrial, hospitality, and healthcare — with named customers including Thompson Hotels (Dallas), At Home Group Inc., TDIndustries, Mountain Park Condominiums, and an undisclosed nationwide grocery chain. Revenue is generated through service contracts and project-based work on a quote-based pricing model. The company's growth strategy is a rollup under Highview Capital, evidenced by the 2022 acquisitions of Bassett Creek Services (June) and Armstrong's Construction and Restoration (September).

Name

Watterson

Legal name

Watterson

Website

https://wattersonefm.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

Watterson Restoration & Facility Solutions is a PE-backed (Highview Capital) US provider of integrated facility services, offering 24/7/365 emergency response, facilities management, commercial construction, and environmental services to enterprise customers across retail, multifamily, hospitality, healthcare, and office/industrial verticals.

Ownership category

akta.pro rank

Product category

Facility Management and Restoration Services

NAICS

Facilities Support Services (56121), Other Services to Buildings and Dwellings (561790), Services to Buildings and Dwellings (5617)

SIC

Services-Miscellaneous Repair Services (7600), Services-Facilities Support Management Services (8744), General Bldg Contractors - Nonresidential Bldgs (1540), General Bldg Contractors - Residential Bldgs (1520)

akta.pro primary industry

Building Envelope Restoration (Roofing, Siding, Windows & Doors) (HSAPAOAH)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Structural Repair & Framing Reconstruction (HSAPAOAG), Code Compliance, Permitting & Inspections (Rebuild) (HSAPAOAK)

Keywords

• Emergency disaster response
• Facilities management services
• Commercial construction renovations
• Environmental compliance remediation
• Restoration services

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Facilities Management Services: Watterson generates revenue through integrated facilities management services, providing ongoing maintenance, repairs, and operational support to commercial clients. Revenue is derived from service contracts with commercial, retail, multifamily, and other property operators requiring continuous facility support.
2. Emergency & Disaster Response Services: Revenue generated from 24/7/365 emergency response services including CAT (catastrophe) and non-CAT emergency response. Services include rapid deployment of specialists within 2-4 hours nationwide for fire, water, storm, and other emergency situations requiring immediate restoration and remediation.
3. Commercial Construction Services: Revenue from commercial, retail, and multifamily construction projects including renovations, reconstruction, and property redevelopment. Services cover the full construction lifecycle from initial assessment through project completion.
4. Environmental Services: Revenue from environmental compliance and remediation services including mold, asbestos, lead assessment, stormwater management, and due diligence services for workplace compliance.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Watterson Restoration & Facility Solutions provides full-service facility support to commercial and residential property operators across the United States. Its core offerings include 24/7/365 Emergency & Disaster Response with on-site specialists deployed within 2-4 hours nationwide, Integrated Facilities Management (preventative maintenance, reactionary repairs, rollouts), Commercial Construction (renovations and reconstruction for commercial, retail, and multifamily projects), Environmental Services (mold, asbestos, lead, stormwater, due diligence), and Dark Store Monitoring for vacant retail properties.

Product overview

Watterson Restoration & Facility Solutions is a unified full-service facility support platform offering integrated solutions across four core service areas: Emergency & Disaster Response (24/7/365 with 2-4 hour nationwide response), Facilities Management Solutions (preventative maintenance, repairs, and rollouts), Commercial Construction (renovations and reconstruction for commercial, retail, and multifamily projects), and Environmental Services (mold, asbestos, lead, stormwater compliance). Additional offerings include Dark Store Monitoring. The company operates with a network of subsidiary companies and local teams (such as J.R. Johnson in Oregon) to deliver nationwide coverage across industries including retail, multifamily, senior living, office/industrial, hospitality, and healthcare.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency & Disaster Response 24/7/365 emergency response services with capability to have specialists on-site within 2 to 4 hours, nationwide. Covers both CAT and non-CAT emergencies including fire, water, storm, and other situations requiring immediate restoration and remediation, for commercial, retail, multifamily, and other property operators.
• Facilities Management Solutions Integrated facilities management services operating as a dedicated extension of client teams, providing preventative maintenance, reactionary repairs, rollouts, and ongoing operational support to keep facilities operational and assets protected for commercial, retail, multifamily, and other property operators.
• Commercial Construction Comprehensive construction solutions for commercial, retail, and multifamily projects, ranging from renovations to full reconstruction, including assessment through project completion, for property owners and operators undertaking redevelopment or repair work.
• Environmental Services Workplace compliance services that assess and address environmental concerns including mold, asbestos, lead assessment, stormwater management, and due diligence, helping commercial property operators remain compliant with environmental regulations.
• Dark Store Monitoring Monitoring services provided for dark store environments (vacant or non-operational retail spaces) requiring ongoing oversight and protection during periods of non-use.

Quantifiable outcome

• 2-4 hour emergency response time nationwide
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Vendor PartnersminorOthersWatterson maintains relationships with vendor partners as referenced on their website navigation. The specific vendor partners are not named on the main website pages reviewed.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Servpro Industries: Servpro is the largest privately-held franchised restoration company in the U.S., offering fire, water, mold, and storm restoration plus commercial cleaning — directly comparable to Watterson's emergency response and restoration core offering, with similar 24/7 dispatch and insurance-driven managed repair model.
• Belfor USA: Belfor is a global leader in property restoration and reconstruction serving commercial, industrial, and residential clients. It directly competes with Watterson across fire/water/storm restoration, contents restoration, and reconstruction services for enterprise customers.
• Paul Davis Restoration: Paul Davis is a franchised North American restoration and remodeling provider offering emergency services, reconstruction, and contents restoration — directly overlapping Watterson's emergency response and reconstruction service lines.
• BluSky Restoration Contractors: BluSky is a PE-backed commercial restoration and roofing platform that directly competes with Watterson in commercial fire/water/mold restoration and reconstruction for multi-site enterprise customers.
• PuroClean: PuroClean is a U.S. franchised property damage restoration network with strong presence in water, fire, mold, and biohazard remediation. It competes directly with Watterson for both residential and commercial restoration work, particularly with insurance carriers.
• BMS Cat (Blackmon Mooring & BMS CAT): BMS Cat specializes in commercial restoration, contents recovery, and reconstruction, with national coverage. It directly parallels Watterson's commercial-focused restoration and emergency response positioning.
• Interstate Restoration: Interstate Restoration (now part of First Onsite) provides commercial restoration, emergency response, and reconstruction services nationwide — closely comparable to Watterson's commercial emergency response and managed repair offering.

Broad incumbents

• ServiceMaster Restore: ServiceMaster Restore is the restoration arm of the broader ServiceMaster brand, offering residential and commercial restoration plus related cleaning and facility services. It overlaps with Watterson's restoration work but operates as part of a much larger diversified services platform.
• ABM Industries: ABM Industries is a large publicly-traded facility services company offering integrated facility management, janitorial, parking, and maintenance services. It competes with Watterson's facilities management and commercial maintenance lines as part of a broader bundled services platform.

Emerging players

• AdvantaClean: AdvantaClean is a growing franchise network focused on mold, water, and air quality remediation plus light commercial restoration. It overlaps with Watterson's environmental services and emergency response but at a smaller scale and more residential tilt.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/wattersonefm
• Facebookfacebook.com/watterson247
• LinkedInlinkedin.com/company/watterson-environmental-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Watterson