LumenVox
LumenVox is a private San Diego-based speech technology vendor founded in 2001, providing speech recognition and conversational AI software to enterprise and OEM customers, with voice biometrics capability added via its 2018 VoiceTrust acquisition.
- Company typePrivate
- Founded2001
- HeadquartersSan Diego, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What LumenVox does
LumenVox is a privately held, for-profit software company headquartered in San Diego, California, founded in 2001. The firm self-describes as a provider of speech enabling software and is categorized in third-party directories (e.g., Capacity) as a conversational AI software vendor, indicating its core offering sits at the intersection of speech recognition, natural language processing, and conversational AI — capabilities typically delivered to contact center, IVR, authentication, and adjacent enterprise communications use cases. In September 2018 the company expanded its technical footprint by acquiring VoiceTrust, adding voice biometrics/authentication to its speech technology stack; the deal value was undisclosed.
The company's core product is software, not hardware, and is most likely delivered via licensing or OEM embedding given the existence of a Director of OEM Sales and Business Strategy on the leadership team. Headcount is reported in the 51–100 range, consistent with a small-to-midsize enterprise software vendor rather than a hyperscale platform. Revenue model specifics (per-seat, per-call-minute, per-channel, subscription) are not disclosed in the available material; the company is private, lists no public ticker, and has no disclosed outside funding rounds in the source data.
The leadership team is structured for a professionalized software operation: Edward Miller as Founder & CEO, with a full executive bench — Shawn Edmunds (CRO), Joe Hagan (CPO), Dan Albosta (CFO), Jim Blake (CTO) — plus Lee Tannenbaum (VP, Strategic Accounts), Corné Melissen (Non-Executive Director), and Mike Rozelsky (Director of OEM Sales and Business Strategy). The presence of a dedicated strategic-accounts VP alongside OEM sales leadership suggests a hybrid go-to-market combining direct enterprise relationships with channel/OEM licensing of its speech and conversational AI components.
LumenVox firmographics
Firmographics- Name
- LumenVox
- Website
- https://lumenvox.com
- Company type
- Private
- Founded year
- 2001
- Headcount range
- 51–100 employees
- Short description
- LumenVox is a private San Diego-based speech technology vendor founded in 2001, providing speech recognition and conversational AI software to enterprise and OEM customers, with voice biometrics capability added via its 2018 VoiceTrust acquisition.
- Ownership category
- akta.pro rank
LumenVox industry classification
Industry- Product category
- Speech Recognition Software
- NAICS
- Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Voice Assistants & Voice UI (VUI) (HDAAAFAD)
- akta.pro secondary industries
- Speaker Recognition & Voice Biometrics (HDAAAFAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where LumenVox is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Markets served
LumenVox business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
LumenVox product offering
Product offeringCore offering
LumenVox develops and sells speech enabling software, providing technologies for speech recognition, text-to-speech, voice biometrics, and speech analytics. The company packages these capabilities for enterprise customers and OEM partners building voice-driven applications such as contact center IVR, conversational AI, and biometric authentication systems. In 2018, LumenVox expanded its offering through the acquisition of VoiceTrust, strengthening its voice biometrics portfolio.
Differentiator
Problem solved
Functional benefit
Companies that use LumenVox
Customer profileIdeal customer profiles1 record
LumenVox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
LumenVox partnerships and signals
Strategic signalRecent moves5 records
Expansion highlights5 records
LumenVox competitors and assessment
Company assessmentDirect peers
- Nuance Communications: Long-standing speech recognition, TTS, and voice biometrics vendor; directly comparable to LumenVox across ASR, TTS, and authentication offerings for contact center and enterprise use cases.
- Pindrop Security: Voice biometrics and fraud detection vendor for call centers; comparable to LumenVox's VoiceTrust-acquired voice biometrics capability and similar authentication-led contact center use cases.
- Sensory Inc. Voice biometrics, speech recognition, and voice AI vendor targeting similar enterprise and embedded use cases; directly comparable to LumenVox across voice authentication and VUI capabilities.
- Auraya Systems: Voice biometrics vendor (EVA) focused on caller authentication and fraud prevention; closely comparable to LumenVox's VoiceTrust-derived biometrics business and similar target markets.
Broad incumbents
- Verint Systems: Large enterprise vendor offering speech analytics, call center QA, and conversational intelligence; overlaps with LumenVox's speech analytics and contact center speech capabilities but at much greater scale.
- NICE Ltd. Major contact center analytics and voice/speech analytics provider; provides overlapping call analytics, quality monitoring, and interaction analytics to large enterprises that LumenVox also serves.
- Genesys: Major CCaaS platform with native speech recognition, voice biometrics, and conversational AI; competes with LumenVox's contact center speech stack while bundling a much broader customer experience suite.
- AWS (Amazon Connect / Lex / Transcribe): Hyperscaler offering speech-to-text, text-to-speech, contact center, and chatbot services that subsume LumenVox's capabilities at massive scale with bundled cloud pricing.
- Google Cloud Speech / Dialogflow: Provides Speech-to-Text, Text-to-Speech, and Dialogflow conversational AI; competes broadly with LumenVox for enterprise speech workloads and benefits from integrated data and infrastructure.
Emerging players
- Speechmatics: Independent ASR specialist offering enterprise speech-to-text with a focus on accuracy and language coverage; overlapping technology and customer segment but with a more modern product narrative than LumenVox.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
LumenVox social profiles
Digital presenceLumenVox financial estimates
Financial estimateRevenue estimate
Valuation estimate
LumenVox leadership team
Management profileNumber of profiles
Profiles8 records
LumenVox funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LumenVox M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LumenVox
What does LumenVox do?
LumenVox develops and sells speech enabling software, providing technologies for speech recognition, text-to-speech, voice biometrics, and speech analytics. The company packages these capabilities for enterprise customers and OEM partners building voice-driven applications such as contact center IVR, conversational AI, and biometric authentication systems. In 2018, LumenVox expanded its offering through the acquisition of VoiceTrust, strengthening its voice biometrics portfolio.
When was LumenVox founded?
LumenVox was founded in 2001. It employs 51 to 100 people.
Where is LumenVox based?
LumenVox is headquartered in San Diego, United States, in the North America region.
Who are LumenVox's main competitors?
Direct peers on record are Nuance Communications, Pindrop Security, Sensory Inc. and Auraya Systems. Broad incumbents are Verint Systems, NICE Ltd., Genesys, AWS (Amazon Connect / Lex / Transcribe) and Google Cloud Speech / Dialogflow. Speechmatics is listed as an emerging player.
Does LumenVox have an API?
No public API is recorded for LumenVox.
What industry is LumenVox in?
LumenVox's product category is Speech Recognition Software. Its primary akta.pro industry code is HDAAAFAD, Voice Assistants & Voice UI (VUI), with a secondary code of HDAAAFAF, Speaker Recognition & Voice Biometrics. Its NAICS code is 5132 and its SIC code is 7372.