Pindrop
Pindrop is an Atlanta-based AI voice security company founded in 2011 that provides deepfake detection, multifactor caller authentication, and fraud risk scoring to Fortune 500 banks, insurers, healthcare organizations, retailers, and meeting platforms through its Pindrop Protect, Passport, and Pulse product suite.
- Company typePrivate
- Founded2011
- HeadquartersAtlanta, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Pindrop does
Pindrop (legal name Pindrop Security, Inc.) is a privately held Atlanta-based voice security and anti-fraud company founded in 2011 that builds AI/ML-based identity verification, fraud detection, and deepfake detection for enterprise contact centers and virtual meetings. Its core platform comprises three integrated products — Pindrop Protect (near real-time fraud risk scoring and, since March 2026, an agentic AI Fraud Assist module for case investigation), Pindrop Passport (passive multifactor caller authentication combining voice, device, and behavioral signals), and Pindrop Pulse (audio deepfake detection extended in November 2025 into Pindrop Pulse for Meetings across Zoom, Webex by Cisco, and Microsoft Teams). Underlying these are the proprietary Deep Voice biometric engine and VeriCall® risk-scoring technology, with a 30M-utterance training dataset spanning 570+ deepfake engines and an in-house Reputation Database of phone number activity. Pindrop reports 300+ patents in audio analysis and deepfake detection, 99% detection accuracy for known deepfake engines in 2 seconds of speech, and a customer base that includes 8 of the top 10 US banks and 5 of the top 7 US life insurers.
Pindrop generates revenue primarily through multi-year enterprise subscriptions to the full Pindrop Product Suite (Protect + Passport + Pulse), with the Pulse Deepfake Warranty included at no additional cost as part of a standard 3-year term. Pricing is quote-based and not publicly disclosed, with sales conducted through direct enterprise field sales, deep native integrations across the major CCaaS and UCaaS platforms (NiCE CXone, Genesys Cloud CX, Five9, Cisco Webex, Zoom, Microsoft Teams, Google Cloud, Amazon Connect, Verizon, BT Group), and marketplace listings on Zoom, Webex, and Teams. Disclosed ARR stands at $34.7M as of 2025 against a workforce of 315 employees, with the company venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP and most recently supported by a $100M debt facility from Hercules Capital in July 2024.
The company's strategic posture is defined by the accelerating AI-fraud threat landscape — Pindrop's own research reports a 1,210% spike in AI-driven fraud across its customer base in 2025 with combined losses near $1B — and by a deliberate expansion from its US banking/insurance core into healthcare, the UK via BT, and adjacent deepfake surfaces including virtual meetings, deepfake text, and agentic AI fraud investigation. Pindrop also secured a precedential Third Circuit ruling in May 2026 recognizing its authentication services as falling within BIPA's financial-institution exemption, and was named one of TIME's 10 Most Influential Software Companies of 2026.
Pindrop firmographics
Firmographics- Name
- Pindrop
- Legal name
- Pindrop Security, Inc.
- Website
- https://pindrop.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Pindrop is an Atlanta-based AI voice security company founded in 2011 that provides deepfake detection, multifactor caller authentication, and fraud risk scoring to Fortune 500 banks, insurers, healthcare organizations, retailers, and meeting platforms through its Pindrop Protect, Passport, and Pulse product suite.
- Ownership category
- akta.pro rank
Pindrop industry classification
Industry- Product category
- Voice Security & Authentication Software
- akta.pro primary industry
- Voice Security, Fraud Prevention & Authentication (STIR/SHAKEN, anti-spam) (HDAIAHAL)
- akta.pro secondary industries
- Verification & Risk Signals (Device Fingerprinting, Behavioral Biometrics) (HDADALAJ), Payments Fraud & Chargeback Prevention (HDADALAE), Content Authenticity, Watermarking & Deepfake Detection (HDAAAKAK)
Keywords
Where Pindrop is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Pindrop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Pindrop Product Suite Subscription: Recurring subscription revenue from the Pindrop Product Suite (Pindrop Protect, Pindrop Passport, and Pindrop Pulse), typically sold as a standard 3-year subscription to the full Product Suite, with the Pulse Deepfake Warranty included at no additional cost as part of that 3-year term. Customers subscribe through direct orders or via partners such as NiCE.
- Enterprise ARR (Voice Security SaaS): Pindrop generates $34.7M in annual recurring revenue as of 2025 from voice security and authentication solutions deployed at Fortune 500 financial institutions, insurers, healthcare organizations, and retailers (including 8 of the top 10 US banks and 5 of the top 7 US life insurers).
- Marketplace / Channel-Partner Sourced Subscription: Subscription revenue sourced through partner channels: Pindrop Pulse for Meetings is sold via Zoom App Marketplace, Cisco Webex App Hub, and Microsoft Teams marketplace, and NiCE customers can purchase Pindrop solutions directly through NiCE.
- Warranty / Risk-Transfer Reimbursement (Cap-Bound): The Pulse Deepfake Warranty reimburses customers for "Lost Funds" caused by a covered Error, subject to per-Warranty-Period Reimbursement Caps and warranty conditions. This is a warranty/reimbursement mechanism that caps Pindrop's financial exposure rather than a separate revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based enterprise subscription to the Pindrop Product Suite (Protect + Passport + Pulse) |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels8 records
Pindrop product offering
Product offeringCore offering
Pindrop sells a cloud-native AI/ML voice security and authentication platform that helps enterprises detect deepfakes, prevent fraud, and authenticate callers in real time across contact centers and virtual meetings. Its product suite combines voice biometrics, audio and video liveness detection, phoneprinting, behavioral analytics, and risk scoring, sold primarily as a multi-year subscription to large financial institutions, insurers, healthcare organizations, and retailers.
Product overview
Pindrop offers a unified voice security and authentication platform composed of complementary products that work together to defend against fraud and deepfakes across contact centers, phone calls, and virtual meetings. The core platform is anchored by Pindrop Protect (anti-fraud and voice authentication, including the new Fraud Assist agentic AI module for automated case investigation), Pindrop Passport (multifactor authentication), and Pindrop Pulse (deepfake detection), with Pulse delivered as two packaged offerings — Pulse for Meetings for virtual meeting platforms such as Zoom, Webex, and Microsoft Teams, and Pulse for Contact Centers for call-based synthetic voice detection. Underlying these products are VeriCall Technology (call risk scoring) and the Deep Voice biometric engine (voice identification, liveness, and deepfake audio analysis). Together, the portfolio enables customers to authenticate legitimate callers, detect fraudulent or AI-generated voices and videos in real time, and automate downstream fraud case workflows.
Differentiator
Problem solved
Functional benefit
Brands
- Pindrop Pulse: Real-time audio (and, in the Meetings edition, video) deepfake detection and synthetic voice identification product line, including Pindrop Pulse for Contact Centers and Pindrop Pulse for Meetings.
- Pindrop Protect
- Pindrop Passport
- VeriCall Technology
Products and services
- Pindrop Pulse for Meetings Multimodal deepfake detection solution that analyzes audio, video, and geolocation signals in real time to identify synthetic participants in virtual meetings. Available as an app in the Zoom App Marketplace, Cisco Webex App Hub, and Microsoft Teams marketplace.
- Pindrop Pulse for Contact Centers Real-time synthetic voice detection solution that identifies AI-generated and deepfake audio in contact center calls, layered on top of existing voice authentication and fraud prevention flows.
- Pindrop Protect Anti-fraud and voice authentication platform that detects fraudulent callers, validates legitimate callers, and scores every call for fraud risk using layered risk, behavior, call signal, and device/phoneprinting analysis.
- Fraud Assist (Pindrop Protect Fraud Assist) Agentic AI capability within Pindrop Protect that autonomously investigates fraud cases by aggregating evidence, analyzing fraud signals, and producing fraud case narratives to accelerate resolution.
- Pindrop Passport Multifactor authentication solution that combines voice biometrics with device, behavior, and risk signals to passively authenticate enrolled callers across contact center and digital channels without adding customer friction.
- VeriCall Technology Call risk assessment engine that analyzes device, network, behavior, and voice signals to assign a real-time fraud risk score to every inbound call without interrupting the agent or customer experience.
Quantifiable outcome
- AI fraud surged 1,210% in 2025 across Pindrop's data
- +6 more outcomes
Companies that use Pindrop
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles4 records
Pindrop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability14 records
Feature10 records
Pindrop partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core partner (us credit unions / community banks), core technology alliance, flagship integration partner, partner award winner (five9 global partner of the year), flagship / core strategic partnership, core partner (uk), partner (alongside pindrop), core integration partner, core technology partner and core infrastructure / past integration.
- Eltropycore partner (us credit unions / community banks)Eltropy, the leading Agentic-AI and conversations platform for credit unions and community banks, announced new authentication partnerships with Illuma, IDgo, and Pindrop to expand its identity verification ecosystem.
- Anonybitcore technology allianceAnonybit's decentralized biometric system is combined with Pindrop's voice intelligence technology to form an integrated identity security architecture addressing AI-driven identity fraud in contact centers. The framework provides autonomous decision orchestration, real-time voice analysis and deepfake detection, and decentralized biometric identity storage without a centralized breach target.
- Zoomflagship integration partnerZoom expanded its collaboration with Pindrop by integrating Pindrop's identity authentication and deepfake detection tools (including Pulse for Meetings) into Zoom Contact Center. Pindrop Pulse for Meetings is also available via the Zoom App Marketplace.
- Google Cloud (Five9 Global Partner Award)partner award winner (five9 global partner of the year)Google Cloud was named Five9's Global Partner of the Year in the 2025 Five9 Global Partner Awards, recognizing excellence across sales, platform integration, and customer outcomes in CX innovation. Pindrop is part of the broader Five9 partner ecosystem.
- NiCEflagship / core strategic partnershipPindrop announced an expanded strategic partnership with NiCE (NICE) embedding Pindrop's Passport, Protect, and Pulse solutions directly into NiCE's CXone contact center platform. Through a telco-grade integration, NiCE customers can now purchase Pindrop solutions directly through NiCE, simplifying procurement and expediting implementation.
- BT Groupcore partner (uk)Pindrop partnered with BT to implement advanced voice security solutions for BT's enterprise customers across the UK, integrating Pindrop's authentication and fraud detection technologies to combat rising contact centre fraud and deepfake activity.
- Webex by Ciscoflagship integration partnerPindrop announced a strategic partnership with Webex by Cisco to integrate its AI-driven fraud detection, voice authentication, and deepfake detection solutions into the Webex suite and Webex Contact Center. Integration includes real-time audio, video, and location analysis to protect against identity fraud and synthetic media during meetings.
- Illumapartner (alongside pindrop)Illuma was announced alongside Pindrop and IDgo as new authentication partners within Eltropy's identity verification ecosystem for credit unions and community banks.
- IDgopartner (alongside pindrop)IDgo was announced alongside Pindrop and Illuma as new authentication partners within Eltropy's identity verification ecosystem for credit unions and community banks.
- Five9core integration partnerFive9 partnership integrates Pindrop's voice security (Passport, Protect, Pulse) into the Five9 contact center platform. Five9 recognized Pindrop as a 2025 Global Partner Award winner.
- Genesyscore integration partnerPindrop solutions are integrated into Genesys Cloud CX flows, embedding real-time voice checks into customer journeys.
- Google Cloudcore integration partnerPindrop brings voice fraud detection and authentication to Google Cloud (GCP) workflows.
- Amazon (Amazon Connect)core integration partnerPindrop adds voice risk scoring inside Amazon Connect calls, with enhanced integrations to simplify migration from Amazon Connect Voice ID.
- Verizoncore integration partnerPindrop leverages Verizon media forking to authenticate inbound calls securely.
- Microsoft (Microsoft Teams)core integration partnerPindrop Pulse for Meetings is available on the Microsoft Teams marketplace, defending virtual meetings with deepfake detection across audio and video.
- NVIDIAcore technology partnerPindrop collaborates with NVIDIA to protect against unauthorized voice cloning; references NVIDIA Riva Magpie zero-shot voice cloning technology as a model Pindrop Pulse is designed to defend against.
- Amazon Web Services (AWS)core infrastructure / past integrationAWS and Pindrop Security were co-defendants in a BIPA class action (filed 2019 by Schlichter Bogard & Denton) over alleged voice recordings during phone calls routed through Virginia servers for John Hancock. The Third Circuit ruled the suit could not proceed extraterritorially and that Pindrop is exempt from BIPA under the financial-institution exemption.
Scale indicators19 records
Recent moves8 records
Expansion highlights7 records
Pindrop competitors and assessment
Company assessmentBroad incumbents
- Nuance Communications: Nuance (acquired by Microsoft in 2022) pioneered enterprise voice biometrics and authentication for contact centers and healthcare, overlapping directly with Pindrop's Protect and Passport offerings; now embedded in Microsoft Dynamics / Azure stack, it competes with Pindrop while also serving as a Microsoft Teams integration partner.
- NICE (NiCE): NiCE is both Pindrop's largest CCaaS strategic partner (CXone) and a broader contact-center platform that competes at the suite level; its real-time fraud analytics and voice authentication are overlapping with Pindrop Protect for the same enterprise customers.
- Amazon Web Services (Amazon Connect Voice ID): Amazon Connect Voice ID is AWS's native voice authentication service for Amazon Connect contact centers — a direct substitute for Pindrop Passport/Protect and a constant threat of bundling inside the AWS stack that Pindrop integrates with.
Direct peers
- Verint Systems: Verint offers voice analytics, fraud detection, and authentication solutions for contact centers and financial services — directly overlapping with Pindrop Protect and Pulse's call-risk-scoring capabilities and competing for the same banking and insurance buyers.
- BioCatch: BioCatch provides behavioral biometrics and fraud detection for digital banking channels, addressing account takeover and social engineering with continuous identity verification — comparable to Pindrop's risk-scoring layer and increasingly overlapping with deepfake/voice fraud defense for the same enterprise customers.
- AuthenticID: AuthenticID delivers deepfake detection, biometric identity verification, and document authentication — competing most directly with Pindrop Pulse for the synthetic-identity and AI-fraud use case across financial services and contact-center deployments.
- Illuma: Illuma provides voice biometric authentication and fraud prevention for credit unions and community banks — directly overlapping with Pindrop Passport and listed alongside Pindrop as an authentication partner inside Eltropy's credit-union ecosystem.
Emerging players
- Sardine: Sardine applies AI/ML to fraud, AML, and identity decisioning for fintechs and digital banks — overlapping with Pindrop Protect's fraud-risk-scoring capabilities and increasingly with synthetic-identity defense in financial-services use cases.
- Behavox: Behavox uses voice and behavioral analytics for compliance, conduct risk, and fraud detection in financial services — comparable to Pindrop's voice-based risk scoring layer with overlap in banking and insurance enterprise buyers.
- IDgo: IDgo provides identity verification and biometric authentication for credit unions and community banks via the Eltropy platform — listed alongside Pindrop as an authentication partner in the same credit-union ecosystem, making it a near-twin emerging alternative.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Pindrop social profiles
Digital presencePindrop compliance and trust
Trust signalCompliance2 records
Pindrop financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pindrop leadership team
Management profileNumber of profiles
Profiles16 records
Pindrop funding detail
Funding detailFunding overview
Funding rounds8 records
Investors24 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pindrop M&A and investment
M&A and investmentM&A1 record
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pindrop
What does Pindrop do?
Pindrop sells a cloud-native AI/ML voice security and authentication platform that helps enterprises detect deepfakes, prevent fraud, and authenticate callers in real time across contact centers and virtual meetings. Its product suite combines voice biometrics, audio and video liveness detection, phoneprinting, behavioral analytics, and risk scoring, sold primarily as a multi-year subscription to large financial institutions, insurers, healthcare organizations, and retailers.
Is Pindrop a public or private company?
Pindrop is a private company. It is classified as venture growth investor backed and is currently operating.
When was Pindrop founded?
Pindrop was founded in 2011. It employs 251 to 500 people.
Where is Pindrop based?
Pindrop is headquartered in Atlanta, United States, in the North America region.
How does Pindrop make money?
Four revenue lines are on record. Pindrop Product Suite Subscription is the primary driver. The others are enterprise ARR (Voice Security SaaS), marketplace / Channel-Partner Sourced Subscription and warranty / Risk-Transfer Reimbursement (Cap-Bound).
Who are Pindrop's main competitors?
Broad incumbents on record are Nuance Communications, NICE (NiCE) and Amazon Web Services (Amazon Connect Voice ID). Direct peers are Verint Systems, BioCatch, AuthenticID and Illuma. Emerging players are Sardine, Behavox and IDgo.
Does Pindrop have an API?
Yes. RESTful APIs are offered as part of the Pindrop Product Suite, allowing developers to consume analysis results via REST APIs in their own rule engines, or via built-in policies in the Pindrop platform. The API is referenced as having new capabilities as part of the Pulse Warranty Product Suite updates. No documentation URL, SDK, or auth method is specified in the source material.
What industry is Pindrop in?
Pindrop's product category is Voice Security & Authentication Software. Its primary akta.pro industry code is HDAIAHAL, Voice Security, Fraud Prevention & Authentication (STIR/SHAKEN, anti-spam), with a secondary code of HDADALAJ, Verification & Risk Signals (Device Fingerprinting, Behavioral Biometrics).