New Horizon Communications
New Horizon Communications is a private U.S. multi-carrier voice, data, and internet platform serving multi-location enterprises, SMBs, and channel partners with an integrated Communications STACK spanning network access, overlay services (UCaaS, SD-WAN, Contact Center), and managed services across 10+ states.
- Company typePrivate
- Founded2002
- HeadquartersConcord, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What New Horizon Communications does
New Horizon Communications Corp. (NHC) is a private U.S. telecommunications and managed-services provider headquartered at 200 Baker Avenue, Suite 300, Concord, MA. Founded in 2002 and operating with 101-250 employees, NHC positions itself as 'THE Communications STACK Provider,' delivering a three-layer architecture: Network Access (Fiber, Broadband, LTE/5G, Satellite, T1, Copper, DSL, Line of Sight, Legacy Voice), Overlay Services (newVoice UCaaS, Contact Center, Collaboration, SD-WAN, VoIP, Security), and Managed Services (Managed WAN, Voice, Firewall, Security, STACKfi WiFi, Cloud). The platform is sold primarily through a channel-partner ecosystem of agents, dealers, and resellers, complemented by direct enterprise field sales and an inside-sales/customer-support operation. NHC serves multi-location enterprises (e.g., Domino's franchisee, Henny Penny, auto dealers), small and mid-sized businesses, and California public-benefit entities through the California Teleconnect Fund, with tariffs filed across at least 10 states and at the FCC interstate level.
NHC generates revenue primarily through subscription recurring charges for network connectivity, managed services, and overlay UCaaS/VoIP/Contact Center services, supplemented by CPE hardware sales/rentals, professional services (installation and MACD), and various regulatory/administrative surcharges. Pricing is quote-based and governed by Service Order Addendums and Terms of Service. Core technology is anchored on VeloCloud (VMware) SD-WAN, the proprietary newVoice platform for VoIP and UCaaS, the MAP customer/partner portal, and third-party integrations (Miarec for call recording, Check Point for security). The company's distribution model aggregates multiple underlying carrier networks, including an AT&T Partner Exchange relationship, allowing it to deliver geographically customized connectivity nationwide without owning physical network infrastructure.
New Horizon Communications firmographics
Firmographics- Name
- New Horizon Communications
- Legal name
- New Horizon Communications Corp.
- Website
- https://nhcgrp.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- New Horizon Communications is a private U.S. multi-carrier voice, data, and internet platform serving multi-location enterprises, SMBs, and channel partners with an integrated Communications STACK spanning network access, overlay services (UCaaS, SD-WAN, Contact Center), and managed services across 10+ states.
- Ownership category
- akta.pro rank
New Horizon Communications industry classification
Industry- Product category
- Managed Telecommunications Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)
- akta.pro secondary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where New Horizon Communications is headquartered
LocationHeadquarters
- HQ city
- Concord
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
New Horizon Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Network Connectivity Services: Recurring monthly charges for network connectivity including Fiber, Broadband, LTE/5G, Satellite, T1, Copper, DSL, and Line of Sight services. Billed monthly with various term commitments available.
- Managed Services: Recurring charges for managed WAN, Voice, Firewall, Security, WiFi, and Cloud services. Includes management fees and percentage-based surcharges for maintenance and repair.
- Overlay Services (UCaaS/VoIP/Contact Center): Subscription-based cloud communications services including UCaaS, VoIP (SIP/PRI/POTS), Contact Center, Collaboration, and Security overlay services.
- Equipment Rental and Sales: Rental or purchase of customer premise equipment (CPE) including routers, switches, and other network devices. Equipment charges appear on monthly invoices.
- Professional Services and Installation: Non-recurring charges for installation, construction, moves/adds/changes, and on-site technician support.
- Fees and Surcharges: Various regulatory fees, administrative charges, and surcharges including Universal Service Fund, E911, FCC Line charges, and interstate cost recovery fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Network connectivity services - quote-based pricing |
| Other | Monthly | Interstate Carrier Cost Recovery Fee |
| Other | Monthly | Maintenance and Repair Program Surcharge |
| Unit Pricing | Monthly | OSS Cost Recovery Charge |
| Subscription | Monthly | E-Bill Fee |
| Unit Pricing | Monthly | LNP Surcharge |
| Unit Pricing | Monthly | PICC (Presubscribed Interexchange Carrier Charge) |
| Unit Pricing | Monthly | FCC Line Charge |
| Unit Pricing | Monthly | Interstate Telecom Surcharge (ITS) |
| Other | Monthly | Service and Installation Fees |
| Other | Other | Early Termination Fees |
| Subscription | Monthly | Auto-pay Discount |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
New Horizon Communications product offering
Product offeringCore offering
New Horizon Communications (NHC) provides a multi-carrier voice, data, and internet platform delivering "THE Communications STACK" — an integrated three-layer architecture combining Network Access (Fiber, Broadband, LTE/5G, Satellite, T1, Copper, DSL), Overlay Services (UCaaS, VoIP, Contact Center, SD-WAN, Security, Collaboration, Cloud), and Managed Services (WAN, Voice, Firewall, Security, WiFi, Cloud) delivered on a single invoice with 100% stateside support.
Product overview
New Horizon Communications (NHC) operates as a multi-carrier voice, data, and internet platform provider delivering 'THE Communications STACK' - a comprehensive three-layer architecture combining Network Services, Overlay Services, and Managed Services. The Network Services layer provides physical connectivity including Fiber, Broadband, LTE/5G, Satellite, T1, Copper, DSL, and Legacy Voice options. The Overlay Services layer delivers cloud-native applications including newVoice UCaaS, newVoice Contact Center, Collaboration tools, SD-WAN, and newVoice VoIP (SIP/PRI/POTS replacement). The Managed Services layer provides expert management of WAN (via SD-WAN), Voice, Firewall, Security, WiFi (STACKfi), and Cloud infrastructure. NHC's unified STACK approach allows businesses to access all communication services on a single invoice with management through a single pane of glass, supported by 100% stateside support. Key platforms include the newVoice VoIP/UCaaS platform and the MAP customer portal for account management.
Differentiator
Problem solved
Functional benefit
Brands
- newVoice: VoIP and hosted voice services brand offering business lines, SIP, PRI, and hosted PBX/UCaaS solutions.
- STACKfi
Products and services
- Managed WAN
Quantifiable outcome
- 50%+ CTF subsidy available for eligible California entities on monthly service costs
- +1 more outcomes
Companies that use New Horizon Communications
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
New Horizon Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
New Horizon Communications partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- AT&T Partner ExchangecoreNHC is a proud AT&T Partner Exchange Solution Provider, reselling AT&T network and communications services as part of their carrier aggregation model.
- Check PointcoreSecurity partnership providing advanced SD-WAN security through Check Point technology integration. NHC blog references 'Advanced SD-WAN Security Born From Our Check Point Partnership.'
- VeloCloud (VMware)coreNHC leverages VeloCloud SD-WAN technology for managed WAN services. Network Dashboard links to vco160-usca1.velocloud.net, indicating a technology partnership for SD-WAN delivery.
- Underlying Carrier PartnerscoreNHC aggregates multiple carrier networks as a master agent/managing reseller. Terms of Service references 'underlying carriers' providing network services, with NHC managing the relationship and billing.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
New Horizon Communications competitors and assessment
Company assessmentBroad incumbents
- Lumen Technologies: Lumen offers fiber, UCaaS (via Cisco/Cloud-based UC), managed services, and SD-WAN to enterprise and wholesale customers; competes with NHC on the connectivity and UCaaS layers with substantially greater scale and owned network assets.
- Consolidated Communications: Consolidated Communications delivers fiber, voice, UCaaS, SD-WAN and managed services to SMB and enterprise customers, overlapping most of NHC's network and overlay stack with owned ILEC infrastructure in select regions.
- Windstream Enterprise: Windstream Enterprise sells UCaaS, SD-WAN, managed security and connectivity to mid-market and enterprise customers across the US, overlapping NHC's overlay and managed services portfolio but with owned network infrastructure and broader scale.
- Spectrum Business (Charter Communications): Spectrum Business delivers connectivity, voice (including POTS replacement), managed WiFi and UCaaS to SMBs across Charter's footprint, overlapping NHC's connectivity, legacy voice, and managed WiFi offerings with substantially larger geographic reach.
- Masergy Communications (Comcast Business): Masergy (now part of Comcast Business) provides managed SD-WAN, UCaaS, and security to mid-market/enterprise — a direct overlap with NHC's managed services and overlay stack, but with the backing of a national cable/connectivity incumbent.
Emerging players
- RingCentral: RingCentral is a leading pure-play UCaaS and Contact Center provider serving SMB through enterprise; overlaps with NHC's newVoice UCaaS and Contact Center overlay services and represents a software-native competitive threat to the overlay layer of the STACK.
- Vonage (Ericsson): Vonage offers UCaaS, Contact Center, and communications APIs targeting SMB and mid-market; competes with NHC's newVoice overlay stack and provides another software-native alternative to channel-aggregated voice.
- 8x8: 8x8 provides cloud UCaaS and Contact Center as a Service; directly comparable to NHC's newVoice UCaaS and Contact Center products and competes for the same mid-market customers.
Direct peers
- Granite Telecommunications: Granite is one of the largest master agents/aggregators of voice, data, and managed services for multi-location businesses, very closely mirroring NHC's carrier-aggregation, single-invoice STACK, and POTS-replacement positioning.
- TPx Communications: TPx is a managed communications provider offering UCaaS, SD-WAN, managed security, and connectivity for SMB/mid-market and multi-site enterprises — the closest direct analog to NHC's Communications STACK model with similar carrier-aggregation and channel-driven GTM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
New Horizon Communications social profiles
Digital presenceNew Horizon Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
New Horizon Communications leadership team
Management profileNumber of profiles
Profiles3 records
New Horizon Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
New Horizon Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about New Horizon Communications
What does New Horizon Communications do?
New Horizon Communications (NHC) provides a multi-carrier voice, data, and internet platform delivering "THE Communications STACK" — an integrated three-layer architecture combining Network Access (Fiber, Broadband, LTE/5G, Satellite, T1, Copper, DSL), Overlay Services (UCaaS, VoIP, Contact Center, SD-WAN, Security, Collaboration, Cloud), and Managed Services (WAN, Voice, Firewall, Security, WiFi, Cloud) delivered on a single invoice with 100% stateside support.
Is New Horizon Communications a public or private company?
New Horizon Communications is a private company. It is classified as unknown and is currently operating.
When was New Horizon Communications founded?
New Horizon Communications was founded in 2002. It employs 101 to 250 people.
Where is New Horizon Communications based?
New Horizon Communications is headquartered in Concord, United States, in the North America region.
How does New Horizon Communications make money?
Six revenue lines are on record. Network Connectivity Services are the primary driver. The others are managed Services, overlay Services (UCaaS/VoIP/Contact Center), equipment Rental and Sales, professional Services and Installation and fees and Surcharges.
Who are New Horizon Communications's main competitors?
Broad incumbents on record are Lumen Technologies, Consolidated Communications, Windstream Enterprise, Spectrum Business (Charter Communications) and Masergy Communications (Comcast Business). Emerging players are RingCentral, Vonage (Ericsson) and 8x8. Direct peers are Granite Telecommunications and TPx Communications.
Does New Horizon Communications have an API?
No public API is recorded for New Horizon Communications.
What industry is New Horizon Communications in?
New Horizon Communications's product category is Managed Telecommunications Services. Its primary akta.pro industry code is HDAIAHAK, Numbering, DID, Porting & Carrier-of-Record Services, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 51711 and its SIC code is 4813.