What Queensway does

Queensway is a family-owned, international hospitality group founded by the Jivraj family in 1973 (with the modern group formally constituted around 2000) and headquartered in London. It operates a diversified portfolio spanning four pillars: three proprietary hotel brands - Point A Hotels (budget boutique, 11 properties across the UK and Ireland with 2 under construction), Sloane Place (66-room boutique hotel in Chelsea), and Montagu Place (16-room Georgian townhouse hotel in Marylebone) - together with The Sloane Club, a 2,800-member private members' club acquired in 2017 for £80m from Caledonia Investments. Food and beverage operations consist of two franchise businesses: Queensway Coffee Houses, a Starbucks franchisee operating 30+ stores across 13 UK counties since 2015, and Queensway Europe, the exclusive KFC franchisee for Austria and Slovakia since 2005 with 38 restaurants and a stated 2029 target of 90+ units. The group manages £750m+ of assets, employs 1,800+ colleagues across 75 locations, and reports 570,000+ bed nights sold annually to 2.1 million+ guests from 140 countries.

Revenue is generated through multiple, distinct mechanics: per-room and F&B revenue from owned hotels, retail coffee and fried-chicken sales (plus franchise royalties paid upstream) from the Starbucks and KFC businesses, recurring subscription fees plus member F&B spend from The Sloane Club's tiered membership base, and managed services income from a central London property portfolio of 50+ residential and commercial assets. Distribution combines direct brand-website bookings, online travel agencies, physical franchise retail locations, and members'-club subscriptions. The technology stack centres on a custom hospitality platform offering automated demand-based pricing, online check-in, interactive room selection, on-site kiosks, and a custom Customer Data Platform developed with Guestpulse for real-time guest behavioural insights and personalised communications - the latter was awarded Best Use of Innovative Technology at The Cateys 2025. Customer segments are heterogeneous (budget boutique travellers, private members, regional UK coffee consumers, and Austrian/Slovakian QSR customers), and geographic exposure spans the United Kingdom, Ireland, Austria, and Slovakia.

Name

Queensway

Legal name

Queensway Admin Limited

Website

https://queensway.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

Queensway is a family-owned international hospitality group operating three proprietary hotel brands (Point A, Sloane Place, Montagu Place), The Sloane Club private members' club in Chelsea, and exclusive Starbucks and KFC franchise businesses in the UK, Austria, and Slovakia.

Ownership category

akta.pro rank

Product category

Hospitality Services

NAICS

Restaurants and Other Eating Places (72251), Drinking Places (Alcoholic Beverages) (722410)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Coffee Chains & Franchise Cafes (THAFADAB)

akta.pro secondary industry

Travel & Services Membership Clubs (Ancillary Services-Led) (CRAEADAK)

Keywords

• Hotel management
• Franchise restaurants
• Private members clubs
• Budget boutique hotels
• Hospitality operations

Headquarters

HQ city

Blackburn

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. Hotel Operations: Direct hotel operations across owned brands (Point A Hotels, Montagu Place, Sloane Place) generating room revenue, food & beverage sales, and ancillary services. 13 hotels with 1,700+ rooms selling over 570,000 bed nights annually.
2. Starbucks Franchise: Operating Starbucks coffee shops as franchisee. 30+ stores across UK generating revenue from coffee and food sales with franchise royalties paid to Starbucks. Partnership since 2015.
3. KFC Franchise (Austria & Slovakia): Operating KFC restaurants as sole franchisee in Austria and Slovakia. 38 restaurants across both countries. Generates revenue from food sales with franchise fees paid to KFC.
4. The Sloane Club Membership: Private members' club offering multiple membership tiers (Full, Fitness, Resident, Club) with categories for Under 35s and international members. Generates recurring membership fees and F&B revenue from member spending.
5. Property Management: Managing a diverse portfolio of residential and commercial properties in central London, including over 50 properties managed in-house.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Queensway is a family-owned international hospitality group that acquires, develops, and operates a diversified portfolio of hotels, restaurants, and a private members' club across the UK and Europe. The portfolio spans three proprietary hotel brands (Point A Hotels budget boutique, Sloane Place boutique, Montagu Place luxury boutique), The Sloane Club private members' club in Chelsea, a Starbucks franchise operation across the UK (30+ stores), and a KFC franchise operation across Austria and Slovakia (38 restaurants), generating revenue from room nights, food and beverage sales, and recurring club membership fees.

Product overview

Queensway is a family-owned, international hospitality group operating a diversified portfolio of hotels, restaurants, and private members' clubs. The portfolio comprises three proprietary hotel brands (Point A Hotels budget brand, Sloane Place boutique hotel, and Montagu Place luxury townhouse), The Sloane Club private members' club with multiple dining concepts, Starbucks franchise operations across the UK, and KFC franchise operations in Austria and Slovakia. The group also operates internal training academies and provides technology-enabled hospitality services across all properties.

Differentiator

Problem solved

Functional benefit

Products and services

• Point A Hotels
• Sloane Place
• Montagu Place
• The Sloane Club
• Queensway Coffee Houses (Starbucks Franchise)
• Queensway Europe (KFC Franchise)
• Property Management Services

Quantifiable outcome

• 60% Gross Operating Profit Margin for Point A Hotels
• +5 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• GuestpulsecoreTechnology or Integration · 1 January 2025Technology partnership to develop custom Customer Data Platform (CDP) for Point A Hotels. Platform harnesses real-time data insights to understand guest behaviour, enabling personalised communications, smarter segmentation, and stronger repeat bookings.
• St Mungo'scoreStrategic or Co-development Partner · 1 January 20243-year charity partnership launched in 2024 to help end homelessness across the UK. Goal to raise minimum £180,000 over partnership duration. Queensway teams contribute through fundraising, volunteering, and awareness initiatives including Miles for Mungo's challenge.
• Care FirstcoreImplementation/ SI/ Consulting Partner · 1 January 2024Stronger Together programme partner providing confidential, professional support to all team members in areas of finance, legal, wellbeing, bereavement and more.
• JustGivingminorOthers · 1 January 2024Official fundraising platform for Queensway and St Mungo's charity partnership. Used for Miles for Mungo's challenge and general fundraising campaigns.
• Shooting Star Children's HospicesminorStrategic or Co-development Partner · 1 January 2018Previous charity partner from 2018-2023, raising over £165,000 for charity supporting children with life-limiting conditions and their families.
• Tune HotelsminorStrategic or Co-development Partner · 1 January 2016Partnership with Tune Hotels (part of Air Asia from Malaysia) to bring low-cost hotel model to UK. Opened first Tune Hotel in London Westminster in 2010. Exited Tune franchise in 2017 and rebranded to Point A Hotels.
• Starbucks UKcoreChannel Partner/ Reseller/ Distributor · 1 January 2015One of Starbucks UK's first franchised business partners. Acquired 13 stores in 2015 and grown to 30+ stores. Partnership focuses on drive-thru and drive-to locations across UK.
• KFCcoreChannel Partner/ Reseller/ Distributor · 1 January 2005Sole franchisee for KFC in Austria and Slovakia since 2005. Exclusive development rights to develop KFC brand across both countries. Growing from 38 restaurants toward target of 90+ by 2029.

Scale indicators16 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Whitbread: UK-listed hospitality group operating Premier Inn budget hotels (~800+) and restaurant brands. Directly comparable as a UK-domiciled multi-brand hotel and F&B operator with a budget hotel sub-brand (Premier Inn) targeting similar value-conscious travellers as Point A.
• Soho House: Global private members' club operator with integrated hotels, restaurants and wellness. Closest direct analogue to The Sloane Club - both operate members-only clubs with accommodation, F&B, workspaces and events as recurring-revenue subscription businesses.
• easyHotel: UK-listed budget hotel chain focused on compact rooms in prime city locations. Direct competitor in the budget boutique segment, sharing the same value-conscious traveller persona and urban convenience positioning as Point A Hotels.
• Travelodge UK: One of the UK's largest budget hotel chains with 600+ hotels. Direct competitor to Point A Hotels in the UK budget segment with overlapping city-centre locations and similar target customers.
• Edwardian Hotels London: Family-owned London boutique hotel operator with luxury and upscale properties. Comparable as a family-owned UK hotel operator running both own-brand and franchise/luxury positioning similar to Montagu Place and Sloane Place.

Broad incumbents

• InterContinental Hotels Group: Global hotel franchisor with Holiday Inn, Crowne Plaza and boutique collections. Broad incumbent comparable through its asset-light franchise model - similar to how Queensway operates Starbucks and KFC as a master franchisee.
• Marriott International: World's largest hotel company with a franchise-heavy model spanning luxury to budget tiers. Broad incumbent comparable through its multi-brand franchise architecture, similar in approach to Queensway's hotel + franchise hybrid model.
• Accor: Global hotel operator and franchisor with luxury, premium and economy brands including Ennismore's membership-style lifestyle concepts. Broad incumbent comparable through multi-tier franchising and lifestyle hospitality investments similar to The Sloane Club.
• Restaurant Group: UK-listed restaurant operator (Wagamama, Frankie & Benny's, Chiquito, Brunning & Price). Broad incumbent comparable as a UK multi-brand restaurant operator with similar focus on F&B operational scale and unit economics.

Regional players

• SSP Group: UK-listed operator of food and beverage outlets in travel locations (airports, train stations, motorway service areas). Comparable through its franchise and brand-partner operating model, including partnerships with Starbucks and other global brands.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/queenswaygroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queensway