Crothall Healthcare

What Crothall Healthcare does

Crothall Healthcare is a privately held, healthcare-only support services provider and the largest operating brand within Compass Healthcare Operations (parented by Compass Group USA). Founded in 1991 and headquartered in Wayne, Pennsylvania, Crothall delivers six integrated service lines to hospitals and health systems across 46 states: Environmental Services (EVS), Healthcare Facilities Management, Patient Transportation, Patient Sitter and Observation Services, Sterile Processing Services, and Clinical Engineering (delivered through the Intelas sub-brand). It serves 900+ hospital partners, including many of the Top 100 U.S. hospitals and 6 of the Top 10 Children's Hospitals, with a 32,000+ associate workforce.

The company combines labor-intensive on-site service delivery with a proprietary technology stack. TeamDOC is a cloud-based platform for facilities management documentation and preventive maintenance tracking. CyberHUB (powered by Asimily) provides AI-based passive monitoring of connected medical devices. The National Performance Center is a 24/7/365 centralized dispatch hub for patient transport. Service-line-specific technologies include ATP verification (Hygiena), UV-C disinfection (Surfacide), and AI-enabled scheduling for patient observation. Trademarked frameworks — Positive Impressions™ and 5 Pillars of Safety® — codify training and safety protocols across the workforce.

Crothall generates revenue through long-term managed services contracts with hospitals and health systems, priced individually based on facility size, service scope, and geography. Distribution is delivered via direct enterprise sales teams with embedded division presidents and regional leadership, with no intermediaries. Additional revenue is captured through the Intelas HTM brand, which manages 1.15 million medical devices across 4,500 sites. The company is wholly owned by Compass Group USA and does not disclose standalone financials.

Name

Crothall Healthcare

Legal name

Crothall Healthcare

Website

https://crothall.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Crothall Healthcare is a privately held, healthcare-only support services provider delivering Environmental Services, Facilities Management, Patient Transportation, Patient Observation, Sterile Processing, and Clinical Engineering (Intelas) to 900+ hospital partners across 46 U.S. states.

Ownership category

akta.pro rank

Headquarters

HQ city

Wayne

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Support Services Contracts: Crothall generates revenue through long-term managed services contracts with hospitals and healthcare systems. Services are provided across Environmental Services, Facilities Management, Patient Transportation, Patient Observation/Sitters, Clinical Engineering, and Sterile Processing. Revenue is generated through bundled service offerings or individual service line contracts with healthcare organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

Crothall Healthcare delivers outsourced non-clinical support services to hospitals and healthcare systems across the United States. Its integrated portfolio covers Environmental Services (EVS), Healthcare Facilities Management, Patient Transportation, Patient Sitter and Observation Services, Sterile Processing Services, and Clinical Engineering (delivered through the Intelas sub-brand). Services are provided by embedded associates within healthcare facilities under long-term managed services contracts.

Product overview

Crothall Healthcare offers a portfolio of six integrated healthcare support services operating as a unified platform across acute care, ambulatory, and children's healthcare settings. The core service lines include Environmental Services (EVS), Healthcare Facilities Management, Patient Transportation, Patient Sitter and Observation Services, and Sterile Processing Services, all unified under the company's Positive Impressions™ patient experience framework and 5 Pillars of Safety® methodology. Clinical Engineering is branded and delivered through Intelas, offering HTM, biomed repair, diagnostic imaging, and medical device cybersecurity (CyberHUB). Services are delivered by over 32,000 associates across 900+ hospital partners in 46 states, with operations supported by proprietary technology platforms including TeamDOC for facilities management documentation and a National Performance Center for centralized transport dispatch.

Differentiator

Problem solved

Functional benefit

Brands

• Intelas: Healthcare Technology Management (HTM) solution brand providing clinical engineering services including capital planning, service delivery, regulatory compliance, cybersecurity, equipment utilization and disposition, and imaging services. Formerly part of Compass Healthcare's HTM solution before being rebranded in June 2025.

Products and services

• Environmental Services (EVS)
• Healthcare Facilities Management
• Patient Transportation
• Patient Sitter and Observation Services
• Sterile Processing Services
• Intelas (Clinical Engineering / Healthcare Technology Management)
• CyberHUB Defense Team (Medical Device Cybersecurity)

Quantifiable outcome

• 98% client retention rate
• +12 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Compass HealthcarecoreStrategic or Co-development PartnerCompass Healthcare is the parent company unifying Crothall Healthcare with Morrison Healthcare, Intelas, Touchpoint Support Services, and Unidine Healthcare. Crothall operates as the largest support services provider within the Compass Healthcare family with collective 100 years of experience across the unified organization.
• Morrison HealthcarecoreStrategic or Co-development PartnerSister company within Compass Healthcare providing food and nutrition services. Morrison serves 1,000+ hospitals with 31,000+ associates and has been serving healthcare for over 70 years.
• IntelascoreStrategic or Co-development PartnerIntelas is Compass Healthcare's healthcare technology management brand providing smarter asset management with data-driven strategies. Supports 4,500+ healthcare sites managing 1.15+ million medical devices with 100% regulatory compliance and 98% equipment uptime.
• Touchpoint Support ServicescoreStrategic or Co-development PartnerSister company within Compass Healthcare providing hospitality and support services to healthcare organizations.
• Unidine HealthcareminorStrategic or Co-development PartnerSister company within Compass Healthcare creating unique healthcare experiences through food and nutrition services, serving 17M+ meals annually.
• SurfacidecoreTechnology or IntegrationStrategic partnership for UV-C technology providing evidence-based automated UV-C hard surface disinfection system with multiple emitters for comprehensive healthcare environment disinfection including destruction of C. difficile spores, MRSA, and other multidrug-resistant organisms.
• HygienacoreTechnology or IntegrationPartnership for ATP verification system providing scientific detection of adenosine triphosphate for surface cleanliness monitoring with actionable results in 15 seconds, helping reduce HAIs.
• Press GaneycoreStrategic or Co-development PartnerStrategic partnership for patient experience analytics and improvement. Press Ganey has been helping hospitals understand and improve performance for over 30 years and serves 22,000+ healthcare organizations. Partnership provides prescriptive path to better patient experiences through HCAHPS analysis.
• AsimilycoreTechnology or IntegrationPartnership powering CyberHUB for medical device cybersecurity using AI-based risk management technology that passively monitors and protects connected medical devices in real-time.
• Ascendco HealthminorStrategic or Co-development PartnerTechnology partnership supporting improved defect visibility, post-procedure compliance tracking, customized multi-facility dashboards, operating room readiness, and patient safety in sterile processing services.

Scale indicators29 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ARAMARK Healthcare: ARAMARK's healthcare segment offers environmental services, patient transportation, facilities management, and sterile processing to hospitals — closely mirroring Crothall's bundled support services model and target customer base.
• Sodexo Healthcare: Sodexo's healthcare division provides facilities management, environmental services, patient transport, and patient dining to hospitals globally, directly competing with Crothall on bundled outsourced services to acute care providers.
• Agiliti Health: Agiliti provides healthcare technology management including medical device management, imaging services, and clinical engineering — directly comparable to Crothall's Intelas brand and a key HTM competitor.
• TRIMEDX: TRIMEDX is a healthcare-exclusive clinical engineering and medical device cybersecurity provider, directly competing with Intelas/Crothall on HTM and medical device security services to hospitals.
• Renovo Solutions: Renovo offers healthcare-exclusive biomedical engineering and HTM services to hospitals, providing a more focused competitor to Crothall's clinical engineering line and competing for the same hospital biomed contracts.
• Medxcel: Medxcel provides facilities management, environmental services, patient transport, and safety services to hospitals, particularly within faith-based health systems — a directly comparable outsourced support services peer to Crothall.
• Stericycle: Stericycle provides regulated waste management and reusable sharps/container sterilization services to healthcare customers, with overlap to Crothall's sterile processing and infection prevention offerings.

Broad incumbents

• ABM Industries: ABM is a large diversified facility services provider whose Healthcare division delivers environmental services, patient transport, and parking/hospital support to health systems across the U.S., overlapping with Crothall's facilities management but not healthcare-exclusive.
• JLL Healthcare: JLL's Healthcare Solutions practice provides integrated facilities management, real estate, and capital planning to hospitals and health systems, competing with Crothall for large healthcare FM contracts but as part of a broader CRE services platform.
• Compass One Healthcare: Compass One is the parent operating platform of Crothall, Morrison Healthcare, and Touchpoint Support Services — the closest organizational analog and a useful benchmark for Crothall's positioning within its own parent group.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CrothallHC
• Facebookfacebook.com/CrothallHealthcare
• LinkedInlinkedin.com/company/crothall-healthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crothall Healthcare