What Magellan Solutions does

Magellan Solutions is a Philippines-headquartered business process outsourcing and call center operator founded in 2003 (operating entity Magellan Solutions Outsourcing Inc. incorporated 2005), serving small and medium enterprises as well as selected enterprise accounts in North America, Australia/New Zealand, Europe, and APAC. The company employs approximately 1,248 people across a 600-seat Mandaluyong headquarters at Summit One Tower, a second site at Centris Cyberpod 5 in Quezon City, an additional Mandaluyong facility, and a U.S. sales office in Melbourne, Florida. Service delivery combines human call-center agents with AI-augmented tooling across three pillars — inbound calling (24/7 answering, virtual receptionist, omnichannel support, multilingual coverage up to 12 languages), outbound calling (telemarketing, lead generation, appointment setting, cold calling, market research), and BPO/back-office services (data management, accounts receivable/payable, debt collection, content moderation, virtual assistants, staff leasing) — with verticalized offerings for healthcare, legal, travel, ecommerce, insurance, retail, real estate, telecom, education, and HR.

The technology stack pairs traditional call-center infrastructure (automatic call distribution, predictive dialing, IVR, call recording, and integrated CTI) with applied AI capabilities: AI Data Entry Services using intelligent document processing with claimed 99%+ accuracy, Appointment-Setting AI for 24/7 multi-channel lead capture, and AI-driven medical appointment reminder services. The firm is ISO/IEC 27001, HIPAA, PCI DSS, and GDPR compliant, holds an SDVOSB certification for U.S. federal contracting, and is a member of IBPAP, CCAP, and APBC. Quantified client outcomes cited include up to 70% cost reduction versus in-house operations, a 95.63% inbound customer satisfaction benchmark, 96% English proficiency across the workforce, and case-study results such as 70% faster response times and 30% higher customer satisfaction scores for a travel agency client.

Magellan Solutions is privately held with no disclosed venture or private equity funding; founder and CEO Fred Chua leads the organization. Revenue is generated through a mix of subscription-style monthly managed-service contracts, usage-based hourly or per-call pricing (Philippines outbound calls averaging approximately $6/hour), dedicated-team versus shared-services engagements, and staff-leasing arrangements — sold via direct sales teams in the Philippines and the United States, supported by free 60-minute or 15-day answering-service trials and complimentary business consultations. Customer logos cited in case studies span U.S. healthcare providers (HCA Healthcare, IHH Healthcare, Tenet Healthcare), APAC telehealth (JD Health, Alibaba Health, Halodoc), APAC SaaS (Atlassian, Canva, Xero), Australian ecommerce (Woolworths, Coles, Adore Beauty), and U.S. enterprise automation platforms (UiPath, Workato, Zapier).

Name

Magellan Solutions

Legal name

Magellan Solutions, Inc.

Website

https://magellan-solutions.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Magellan Solutions is a Philippines-headquartered BPO and call center operator founded in 2003, employing roughly 1,248 staff, that delivers inbound, outbound, and back-office outsourcing with AI-augmented services primarily to small and medium enterprises in North America, Australia, Europe, and APAC.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Database Build, Migration & Master Data Management (MDM) Support (BPAAAKAJ), Data Extraction & Structuring (Invoices, POs, Receipts, KYC) (BPAAAKAF), Order Management & Customer Fulfillment Support (BPAAAAAE), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• Call center outsourcing
• Business process outsourcing
• Inbound call center services
• Outbound telemarketing services
• Multilingual contact center

Headquarters

HQ city

Mandaluyong

HQ country

Philippines

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Inbound Call Center Services: 24/7 answering services, virtual receptionist, order taking, customer support outsourcing, technical support, and booking/reservation services. Revenue generated through service fees per call or all-in-one packages.
2. Outbound Call Center Services: Telemarketing, lead generation, appointment setting, cold calling, telesales, market research, and survey processing services. Revenue generated through hourly rates or per-lead converted pricing.
3. BPO Services: Accounts receivable/payable services, back office, data management, debt collection, loan processing, virtual assistants, staff leasing, content moderation, and document processing.
4. Industry-Specific BPO: Healthcare BPO, legal outsourcing, real estate BPO, insurance BPO, retail outsourcing, ecommerce outsourcing, travel BPO, telecom BPO, education outsourcing, and HR outsourcing services.
5. Staff Leasing: Virtual assistance including full administrative support, hiring and payroll services with cost savings of up to 70%.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Magellan Solutions is a Philippine-based BPO and call center provider offering inbound services (24/7 answering, virtual receptionist, omnichannel contact center, customer support, technical support, and multilingual services across up to 12 languages), outbound services (telemarketing, lead generation, appointment setting, cold calling, and market research), and back-office BPO (accounts receivable/payable, data management, debt collection, virtual assistants, staff leasing, and content moderation). The company enhances these services with AI-powered capabilities including intelligent document processing for data entry, automated medical appointment reminders, and appointment-setting AI for sales pipeline development, and serves industry-specific verticals including healthcare, legal, ecommerce, travel, retail, insurance, real estate, telecom, education, and HR.

Product overview

Magellan Solutions is a Philippine-based business process outsourcing (BPO) company offering a unified portfolio of call center and back-office services. The core offering consists of three interconnected service pillars: Inbound Call Center Services (24/7 answering, virtual receptionist, customer support, technical support, omnichannel contact, multilingual support, and booking services), Outbound Call Center Services (telemarketing, lead generation, appointment setting, cold calling, telesales, market research, and surveys), and BPO Services (accounts receivable/payable, back office, document processing, content moderation, data management, debt collection, loan processing, form processing, RPO, staff leasing, and virtual assistants). The company enhances these core services with AI-powered solutions including AI Data Entry Services with intelligent document processing and 99%+ accuracy, Medical Appointment Reminder Services with automated SMS/email/voice alerts, and Appointment-Setting AI for 24/7 lead capture. Industry-specific verticals include Healthcare (HIPAA-compliant), Legal, Travel, eCommerce, Insurance, Retail, Real Estate, Telecom, Education, and HR outsourcing. The company positions itself as SME-focused with flexible pricing models, serving clients primarily in North America, Australia, and the Asia-Pacific region.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Call Center Services Comprehensive inbound customer interaction services for businesses including 24/7 answering service, virtual receptionist, order taking, customer support outsourcing, technical support, omnichannel contact center, multilingual services (up to 12 languages), and booking/reservation handling.
• Outbound Call Center Services Sales and communication-focused outbound services for businesses including telemarketing, lead generation, appointment setting, cold calling, telesales, market research, and survey processing to convert leads into customers.
• BPO Services Back-office outsourcing solutions for businesses covering accounts receivable/payable, back office operations, certificate document processing, community moderation, data management, debt collection, loan processing, form processing, recruitment process outsourcing, staff leasing, and virtual assistants.
• Healthcare BPO Support Services Specialized HIPAA-compliant outsourcing services for healthcare providers including medical appointment reminders, dental appointment services, doctor telephone appointment services, and healthcare customer support.
• Legal Outsourcing Services Legal process outsourcing for law firms and legal practices including document processing, legal transcription, and call center support services.
• Travel BPO Services Outsourcing services for travel agencies including reservation support, booking management, itinerary handling, and customer communication for the travel industry.
• eCommerce Outsourcing Services Customer support and call center services tailored for ecommerce businesses including order taking, customer service, and multichannel support for online retailers.
• Insurance BPO Services Business process outsourcing solutions for insurance companies including claims processing, customer service, and back-office support.
• Retail Outsourcing Services Call center and BPO services for retail businesses including customer support, order processing, and multichannel customer engagement.
• AI Data Entry Services Artificial intelligence-enhanced data entry solutions for businesses offering intelligent document processing (IDP), continuous data cleansing, seamless system integration, and 99%+ accuracy.
• Medical Appointment Reminder Services Automated healthcare communication solutions using AI to send SMS, email, and voice reminders to patients, featuring multi-channel reminders, missed appointment follow-ups, and cancellation fills to reduce no-show rates.
• Appointment-Setting AI Services AI-powered appointment scheduling solutions enabling 24/7 lead capture, high-volume prospecting across multiple channels (email, LinkedIn, SMS, voice), lead qualification, and revenue optimization for SaaS and sales organizations.

Quantifiable outcome

• Reduce operational costs by up to 70%
• +7 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• IBPAP (IT and Business Process Association of the Philippines)minorOthersIndustry association membership providing networking, standards development, and industry advocacy for BPO sector in the Philippines.
• CCAP (Contact Center Association of the Philippines)minorOthersIndustry association for contact center companies in the Philippines promoting best practices and industry growth.
• APBC (Asia Pacific Business Center)minorOthersBusiness center supporting Asia Pacific business connections and outsourcing partnerships.
• Bureau Veritas CertificationcoreTechnology or IntegrationThird-party certification body that conducted rigorous audit process for ISO 27001 certification, including interviews with Operations, Network Operations Center, Quality Assurance, HR, and Finance departments.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Global leader in digitally integrated business services with a major Philippines footprint. Directly comparable as a contact center and BPO provider serving enterprise clients across healthcare, ecommerce, and travel, though operating at vastly larger scale with broader service portfolio.
• Concentrix: Large global CX/BPO player with significant Philippines operations offering omnichannel customer support, AI/data services, and vertical-specific solutions. Comparable across Magellan's core call center, BPO, and AI-enabled service lines, though at enterprise scale.
• TTEC Holdings: Global CX technology and services company with Philippines delivery and AI-enhanced customer support offerings. Comparable on omnichannel contact center and BPO services, though much larger and publicly traded.
• Foundever (formerly Sitel/IBEX): Global CX leader with substantial Philippines operations offering voice, digital, and AI-enabled customer experience services. Comparable on delivery model, vertical mix, and AI-augmented service positioning.
• ibex (pre-Foundever merger): Global CX and BPO provider with Philippines-centric operations offering voice, digital, and back-office solutions. Comparable on Philippines delivery model and SME-to-enterprise customer mix prior to Foundever merger.

Direct peers

• TaskUs: Philippines-headquartered digital outsourcing and CX company serving enterprise clients in tech, healthcare, ecommerce, and travel. Directly comparable on business model, Philippines delivery model, and emphasis on AI-augmented digital services for similar verticals.
• SupportNinja: Outsourced customer support and back-office BPO provider with strong Philippines presence, targeting tech/SaaS and ecommerce companies. Directly comparable on SME-focused GTM, Philippines delivery model, and AI-assisted support positioning.
• Helpware: US-based outsourcing company with significant operations in the Philippines offering customer support, content moderation, and back-office BPO. Comparable on delivery geography, SME/tech customer focus, and AI-augmented service mix.

Others

• Outsource Accelerator: Philippine BPO marketplace and advisory connecting SMEs with offshore outsourcing providers. Comparable ecosystem participant that brokers services from Philippine BPOs including those similar to Magellan.

Emerging players

• Liveops: Cloud-based contact center platform leveraging on-demand remote agents for inbound/outbound customer support. Comparable as an alternative CX outsourcing model with flexible agent scaling, though more platform-led than Magellan's captive Philippines delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@magellanbpo
• Facebookfacebook.com/magellansolutions
• LinkedInlinkedin.com/company/magellan-solutions-outsourcing-inc
• Instagraminstagram.com/magellansolutions
• Xx.com/magellanbpo

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Magellan Solutions