Intervoice

What Intervoice does

Concentrix Corporation is a publicly traded global technology and services company (NASDAQ: CNXC) headquartered in Fremont, California, with operations across 17+ countries and 11 dedicated delivery centers. The company delivers end-to-end enterprise AI and digital transformation services, spanning Strategy & Design, Data & Analytics, Enterprise Technology, and Digital Operations, with a stated focus on integrating human and AI capabilities into customer experience and back-office operations. Its proprietary iX Product Suite comprises iX Hello (omnichannel conversational AI for customer and employee interactions), iX Hero (AI-powered advisor productivity tool), and iX Wisdom (a forthcoming AI data analysis and organization capability announced as 'Coming Soon' in 2025), supported by the Agentic Operating Framework and a 300+ patent portfolio.

Underlying technology includes conversational AI (NLP/NLU), generative AI integrated with Azure OpenAI and Amazon Bedrock, agentic AI systems built on Microsoft Copilot and Power Automate, predictive analytics for decision intelligence, and CCaaS platforms delivered on AWS, Avaya, Genesys, and NICE. Concentrix reports billions of human + AI interactions annually across 1,000+ clients running AI in production and 160+ Fortune 500 customers spanning Banking & Financial Services, Technology, Energy & Utilities, Retail, Travel & Transportation, Automotive, and Healthcare.

The business model combines professional services (strategy, consulting, and transformation), managed services (ongoing operations for contact center, digital workflows, and AI-powered solutions), AI product licensing (iX Suite), and technology integration services. Pricing is quote-based and not publicly disclosed, with contract-based annual or multi-year enterprise agreements; the go-to-market is a direct enterprise field sales motion amplified by tier-one partnerships with Microsoft (Gold Certified since 2005), AWS, Avaya, Genesys, and NICE.

Name

Intervoice

Legal name

Concentrix Corporation

Website

https://intervoice.com

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Concentrix is a publicly traded global technology and services company that delivers enterprise AI and digital transformation solutions — including the iX Product Suite, CCaaS, and agentic AI — to 160+ Fortune 500 clients across 17+ countries via professional, managed, and licensing services.

Ownership category

akta.pro rank

Product category

Customer Experience & Digital Transformation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Instrumentation, Controls & Automation Engineering Consulting (BPAHAIAM)

Keywords

• Customer experience services
• Business process outsourcing
• Contact center services
• Enterprise digital transformation
• Conversational AI platform

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services - Strategy & Consulting: End-to-end professional services including strategy consulting, digital transformation, AI implementation, and business process outsourcing. Services span from initial strategy and design through implementation and ongoing operational support.
2. Managed Services: Ongoing managed services for running customer operations, digital processes, and AI-powered solutions. Includes contact center operations, digital workflows, and continuous optimization.
3. AI Product Licensing (iX Suite): Licensing of proprietary AI products including iX Hero and iX Hello platforms for customer service transformation.
4. Technology Integration Services: Enterprise technology implementation services including cloud migration, application development, and system integration.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Concentrix is a global technology and services company that designs, builds, and runs integrated human + AI customer experience operations for large enterprises. Its core offerings include the proprietary iX Product Suite (iX Hello, iX Hero, iX Wisdom) of AI platforms, Contact Center as a Service (CCaaS) solutions, and end-to-end professional and managed services spanning strategy, design, data and analytics, enterprise technology, and digital operations across industries such as BFSI, automotive, technology, retail, and energy.

Product overview

Concentrix offers the iX Product Suite as its core AI product platform, which includes iX Hello (conversational AI for customer interactions), iX Hero (AI productivity tool for advisors), and iX Wisdom (data analysis tool launching soon). These products work together as an integrated enterprise AI platform, with iX Hello providing the foundational conversational AI layer across voice, chat, SMS, web, and mobile channels, while iX Hero empowers customer service advisors with AI assistance in their workflows. The suite is complemented by Agentic AI services and a Contact Center as a Service (CCaaS) offering built on partnerships with AWS, Genesys, Avaya, and NICE. Concentrix also provides professional services including Strategy & Design, Data & Analytics, Enterprise Technology, and Digital Operations to support end-to-end digital transformation.

Differentiator

Problem solved

Functional benefit

Brands

• iX Hello: AI-powered conversational assistant platform that transforms employee productivity and customer experience.
• iX Hero
• The Nest
• Think Human Fund

Products and services

• iX Hello
• iX Hero
• Contact Center as a Service (CCaaS)
• Strategy & Design Services
• Data & Analytics Services
• Enterprise Technology Services
• Digital Operations Services

Quantifiable outcome

• 65% improvement in advisor performance and productivity
• +9 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability12 records

Feature4 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• MicrosoftflagshipTechnology or Integration · 1 January 2005Microsoft Gold Certified partner since 2005. Concentrix combines innovative design with Microsoft core technologies including Azure, Microsoft 365, Dynamics 365, Power Platform, Copilot, and Azure OpenAI. 11 global delivery centers support Microsoft-related work with Microsoft-trained and certified professionals.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Advanced Tier Service Partner. Concentrix leverages AWS technologies including Amazon Lex, Amazon Connect, Amazon Chime SDK, and Amazon Bedrock for customer experience solutions.
• AvayacoreTechnology or IntegrationTrusted CCaaS partner providing omnichannel contact center solutions.
• GenesyscoreTechnology or IntegrationTrusted CCaaS partner for cloud contact center technology integration.
• NICEcoreTechnology or IntegrationNICE (Nice Ltd.) partnership for contact center as a service solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Capgemini: Global IT services and consulting firm with a Customer Experience practice and significant AI engineering footprint. Comparable to Concentrix as an enterprise AI transformation partner, with deeper systems integration heritage in Europe.
• Accenture: Global professional services and consulting giant with a large interactive/digital customer experience practice and aggressive GenAI investment. Comparable to Concentrix as a Fortune 500 enterprise services and AI transformation partner, but with broader consulting scope and higher-margin positioning.
• Cognizant: IT services and digital transformation company with strong AI and customer experience practices. Comparable to Concentrix as a Fortune 500 enterprise services provider with similar end-to-end transformation offerings.

Direct peers

• Genesys: Cloud contact center platform provider with its own AI/agentic capabilities (Genesys Cloud AI). Both partner and competitor to Concentrix's CCaaS practice built on Genesys, Genesys is pushing into the AI-augmented advisor layer that iX Hero addresses.
• Infosys BPM: Digital services and BPM arm of Infosys offering customer service, finance, and procurement process outsourcing with AI-enabled automation. Comparable to Concentrix's Digital Operations and iX Suite offerings for global enterprise clients.
• Telus International (now TELUS Digital): Digital customer experience and CCaaS provider with AI-enabled agent tools, similar to Concentrix's Digital Operations and iX Hello offerings. Closest pure-play peer in BPO-to-AI transition serving the same enterprise and tech-giant clients.
• WNS Holdings: Business process management and digital transformation services company with strong BFSI and analytics focus. Closely comparable to Concentrix's digital operations and analytics services for Fortune 500 enterprises in regulated verticals.
• TTEC Holdings: Customer experience technology and services company offering CX strategy, analytics, and AI-enabled contact center solutions. Direct competitor to Concentrix's Digital Operations and CCaaS offerings, with overlapping enterprise client base.

Emerging players

• Five9: Cloud CCaaS vendor with AI-powered workforce engagement and Genius AI suite. Earlier in the AI maturity curve than Concentrix's iX suite but increasingly competing in the AI-augmented advisor space Concentrix serves.
• Globant: Digital and cognitive transformation services company with AI studios and enterprise AI delivery. Comparable to Concentrix's AI productization and managed services, though smaller and more focused on product engineering than BPO.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/concentrix
• YouTubeyoutube.com/CNXCorporation
• Facebookfacebook.com/Concentrix-153770504699665
• LinkedInlinkedin.com/company/concentrix
• Instagraminstagram.com/concentrix

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intervoice