HealthcareFirst

What HealthcareFirst does

MatrixCare operates as a wholly-owned subsidiary of ResMed, providing healthcare software solutions for post-acute and long-term care providers across the United States. The company sells a modular platform covering home health, hospice, skilled nursing, senior living, life plan communities, palliative care, and private duty settings, with shared core capabilities in clinical documentation, scheduling, billing, and compliance, complemented by sector-specific modules such as OASIS and HOPE review services, RCM, CAHPS survey administration, skilled nursing interoperability, ambient sensing, and CRM for resident engagement. The company maintains approved CAHPS survey vendor status with webmail mode capability for FY2025 hospice regulatory updates and runs an annual Honors Awards program recognizing top-performing agencies on CAHPS scores.

The technology stack includes text-based AI analytics for patient experience feedback, predictive analytics on quality and operational data, and automated alerting for negative or serious patient comments. The platform distributes through a Partner Marketplace that hosts pharmacy integrations and a certified integrator program, alongside direct enterprise field sales targeting home health agencies and hospice providers. Pricing is not publicly disclosed; engagement is sales-led with subscription-based revenue tied to agency size and service tier. The company reports supporting 150+ agencies on its RCM service across payors including Humana, Cigna, TRICARE, and BCBS.

Revenue is generated through SaaS subscriptions and add-on services such as RCM, CAHPS administration, and review services. Go-to-market is enterprise sales-led with partner-channel reinforcement, marketing investment in content (blog, resource library, social channels on LinkedIn, X, Facebook, YouTube), and event/webinar education around regulatory updates. The company reaches healthcare organizations nationally in the United States, with no disclosed international footprint beyond a generic global channel claim.

Name

HealthcareFirst

Legal name

MatrixCare

Website

https://healthcarefirst.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

MatrixCare, a subsidiary of ResMed, provides SaaS-based healthcare software for post-acute and long-term care providers, including home health, hospice, skilled nursing, senior living, and life plan communities, with modules for clinical documentation, revenue cycle management, CAHPS surveys, and compliance.

Ownership category

akta.pro rank

Product category

Post-Acute Care Software

NAICS

Home Health Care Services (621610), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Ambulatory Health Care Services (621)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Cross-Organization Care Coordination & Referral Interoperability (ADT, eReferrals, transitions of care) (HLACABAO)

akta.pro secondary industries

Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Post-acute care software
• Revenue cycle management
• Home health software
• CAHPS survey services
• Hospice software

Headquarters

HQ city

Ozark

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Software Subscriptions: Software-as-a-service platform providing CAHPS survey services, revenue cycle management, and compliance tools for post-acute care organizations. Revenue generated through subscription licensing with service tiers based on agency size and service requirements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

HealthcareFirst provides a modular software platform for post-acute care providers, including home health, hospice, skilled nursing, senior living, life plan community, palliative care, and private duty agencies. The platform unifies clinical documentation, scheduling, billing, compliance, and patient satisfaction measurement, and is supplemented by Revenue Cycle Management services supporting 150+ agencies and an approved CAHPS survey administration service with webmail, mail, telephone, and mixed mode capabilities.

Product overview

MatrixCare offers a comprehensive suite of healthcare software solutions across the care continuum, including Home Health, Hospice, Life Plan Communities, Skilled Nursing, Senior Living, Palliative Care, and Private Duty settings. The platform operates on a modular architecture where care settings share core clinical and operational capabilities (clinical documentation, billing, compliance), while specialized modules address sector-specific needs. Key modules include Revenue Cycle Management (RCM) for billing optimization, CAHPS and Survey Services for patient satisfaction measurement, OASIS and HOPE Review Services for regulatory documentation, Ambient Intelligence for resident monitoring, and a Partner Marketplace for third-party integrations. The platform leverages AI and analytics to drive smarter care decisions and operational efficiency across all care settings.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Health Software Comprehensive software solution for home health agencies covering clinical documentation, scheduling, billing, regulatory compliance, OASIS accuracy, and interoperability with other care settings. Designed for home health provider organizations that must meet CMS HHCAHPS and OASIS requirements.
• Hospice Software Software platform for hospice care providers to manage patient records, billing, bereavement program feedback, family experience tracking, and FY25 CAHPS hospice compliance.
• Life Plan Community Software Integrated platform for life plan communities (formerly CCRC) covering resident care, operations, financial management, nutrition, retail, and resident engagement across the continuum of care.
• Skilled Nursing Software Software solution for skilled nursing facilities with interoperability, clinical insights, financial and operations management, nutrition management, regulatory compliance, and resident engagement capabilities.
• Senior Living Software CRM-focused software for senior living communities to manage resident relationships, communications, financial operations, nutrition management, and resident engagement.
• Palliative Care Software Specialized software for palliative care providers to coordinate patient care, documentation, data and analytics, interoperability, and regulatory compliance.
• Private Duty Software Software solution for private duty home care agencies managing caregiver scheduling, client services, billing, and compliance.
• Revenue Cycle Management (RCM) Billing and reimbursement optimization services supporting 150+ home health and hospice agencies nationwide, reducing billing errors and maximizing revenue across multiple payors including Humana, Cigna, TRICARE, and BCBS.
• CAHPS and Survey Services Approved CAHPS survey vendor service administering HHCAHPS and Hospice CAHPS surveys in web mail, mail-only, telephone-only, and mixed modes, with verbatim feedback reporting, national benchmarks, and an alert system for negative comments.
• OASIS Review Services Data-driven documentation review services grounded in CMS guidance to help home health agencies strengthen OASIS documentation accuracy and increase reimbursement through ICD-10 coding support.
• HOPE Review Services Expert review services for HOPE assessments, supporting diagnosis coding standards, admission reviews, and discharge documentation clarity to maintain CMS compliance.

Quantifiable outcome

• Agencies using MatrixCare RCM services reported reduced billing errors through proactive identification of eight common pitfalls across payors.

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and supporting.

• Pharmacy IntegrationscoreTechnology or IntegrationMatrixCare offers pharmacy integrations as part of their partner marketplace, enabling interoperability between the care platform and pharmacy systems used by home health and hospice agencies.
• Certified IntegratorssupportingImplementation/ SI/ Consulting PartnerMatrixCare maintains a certified integrator partner program allowing third-party implementation partners to deploy and support the platform for healthcare organizations.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Oracle Health (Cerner): Oracle Health (formerly Cerner) is a major acute-care EHR vendor broadening into post-acute and community care settings. As a broad incumbent, it competes with MatrixCare when health systems seek unified EHR strategies across acute and post-acute care.
• Epic Systems: Epic is the leading acute-care EHR, increasingly expanding into post-acute, hospice, and home health modules through partnerships and acquisitions. As a broad incumbent, it competes with MatrixCare primarily at large health systems seeking single-vendor EHR strategies across the continuum.

Direct peers

• Homecare Homebase: Homecare Homebase is an EHR purpose-built for home health and hospice agencies, including clinical documentation, scheduling, billing, and OASIS workflows. It directly competes with MatrixCare's home health and hospice software modules.
• Brightree (ResMed): Brightree is a ResMed-owned post-acute software platform serving HME, home health, and hospice providers. It is a sister brand under the same parent company, with overlapping product lines and RCM services targeting similar agency customers.
• Axxess: Axxess offers cloud-based software for home health, hospice, private duty, and palliative care agencies, including billing and compliance tools. It is a direct competitor in the home health and private duty segments where MatrixCare operates.
• NetSmart: NetSmart provides EHR and RCM software for post-acute and behavioral health providers, including skilled nursing, hospice, palliative care, and senior living. It competes with MatrixCare in skilled nursing and hospice, with a strong interoperability focus.
• PointClickCare: PointClickCare is a leading cloud-based EHR platform for skilled nursing, senior living, and home health providers. It is a direct competitor in MatrixCare's SNF and senior living segments, with overlapping RCM and care coordination capabilities for the post-acute market.
• WellSky: WellSky offers EHR and analytics software across the post-acute continuum, with strong positions in home health, hospice, and behavioral health. It competes head-to-head with MatrixCare in home health and hospice software and shared services markets.

Emerging players

• AxisCare: AxisCare provides scheduling, billing, and CRM software for home care and private duty agencies. It focuses on the private duty segment where MatrixCare also has presence, primarily serving small and mid-sized agencies.
• KanTime: KanTime is an EHR for home health, hospice, and pediatric private duty agencies, with growing adoption among mid-market providers. It is an emerging direct competitor in the home health and private duty markets where MatrixCare competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HEALTHCAREfirst
• YouTubeyoutube.com/@MatrixCare
• Facebookfacebook.com/healthcarefirst
• LinkedInlinkedin.com/company/healthcarefirst

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthcareFirst