Groupe Acticall
- Company typePrivate
- Founded1996
- HeadquartersParis, France
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
Groupe Acticall firmographics
Firmographics- Name
- Groupe Acticall
- Website
- https://groupe-acticall.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Where Groupe Acticall is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Markets served
Groupe Acticall business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Groupe Acticall product offering
Product offeringCore offering
Groupe Acticall is an integrated services group focused on customer relations, providing outsourced contact center operations and customer relationship management support for enterprise clients. The Paris-headquartered group operates as a business process outsourcer, delivering customer experience and customer support services at scale.
Differentiator
Problem solved
Functional benefit
Products and services
- Integrated Customer Relations Services Outsourced customer relations and contact center service delivery for enterprise clients, covering customer support, customer experience management, and related BPO functions at scale.
Companies that use Groupe Acticall
Customer profileIdeal customer profiles1 record
Groupe Acticall technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Groupe Acticall partnerships and signals
Strategic signalRecent moves3 records
Expansion highlights2 records
Groupe Acticall competitors and assessment
Company assessmentDirect peers
- Teleperformance: Paris-headquartered global leader in outsourced customer experience management. Directly comparable in BPO/contact center services, multilingual European delivery, and enterprise client base — making it the closest competitor to Groupe Acticall.
- Concentrix: Large global CX/BPO operator with deep enterprise client list across Americas, EMEA, and APAC. Competes head-to-head with Groupe Acticall for outsourced customer support, sales, and digital CX contracts.
- Foundever: Global CX/BPO group formed around the Sitel brand that Groupe Acticall acquired in 2015. Directly comparable in service portfolio, scale, and customer base — a near-mirror of the combined Groupe Acticall+Sitel platform.
- TTEC Holdings: US-headquartered CX technology and services company offering customer care, sales, and digital engagement outsourcing. Overlaps with Groupe Acticall's core outsourced customer support and CX consulting capabilities.
- Webhelp: France-origin global CX/BPO player with strong European footprint and multilingual delivery. Direct competitor to Groupe Acticall in French and broader European enterprise CX outsourcing.
- Conduent: US-based business process services provider covering customer experience, transaction processing, and citizen services. Competes with Groupe Acticall on large enterprise and government-outsourced customer engagement contracts.
- Majorel: Global CX outsourcer with strong European and emerging-market delivery. Now operating under Teleperformance but historically a direct peer of Groupe Acticall in customer care, sales, and content moderation services.
Broad incumbents
- Capgemini: Global IT services and consulting giant with a sizable Business Services / CX practice. Competes with Groupe Acticall for digital CX transformation mandates and large outsourcing deals, though as part of a much broader portfolio.
- Infosys BPM: BPO arm of Infosys delivering customer service, finance, and digital operations outsourcing. Overlaps with Groupe Acticall in enterprise CX outsourcing, particularly with global multinational clients.
- Wipro: Global IT and BPO services provider whose Customer Experience practice competes directly with Groupe Acticall for large multilingual enterprise CX outsourcing contracts.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Groupe Acticall social profiles
Digital presenceGroupe Acticall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Groupe Acticall leadership team
Management profileNumber of profiles
Profiles3 records
Groupe Acticall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Groupe Acticall M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Groupe Acticall
What does Groupe Acticall do?
Groupe Acticall is an integrated services group focused on customer relations, providing outsourced contact center operations and customer relationship management support for enterprise clients. The Paris-headquartered group operates as a business process outsourcer, delivering customer experience and customer support services at scale.
Is Groupe Acticall a public or private company?
Groupe Acticall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Groupe Acticall founded?
Groupe Acticall was founded in 1996. It employs 5,001 to 10,000 people.
Where is Groupe Acticall based?
Groupe Acticall is headquartered in Paris, France, in the Europe region.
Who are Groupe Acticall's main competitors?
Direct peers on record are Teleperformance, Concentrix, Foundever, TTEC Holdings, Webhelp, Conduent and Majorel. Broad incumbents are Capgemini, Infosys BPM and Wipro.
Does Groupe Acticall have an API?
No public API is recorded for Groupe Acticall.