What Everything Civic does

Everything Civic (legally Civic Solutions Pvt. Ltd., headquartered in Ahmedabad, India) develops SmartCity 311, a SaaS-based civic services platform that digitizes non-emergency interactions between citizens and Indian municipal governments. Founded in 2015, the company operates as a division of parent Silicon IT Hub Pvt. Ltd., a web and mobile development firm. The platform combines a citizen-facing mobile app with a suite of back-office modules — Field Inspection, GPS Attendance, GPS Road Checking, Project Tracking, Property Tax Payment, and Birth/Death Certificate issuance — deployed across 38 municipal corporations and development authorities in 12+ Indian states, including marquee clients such as AMC, DDA, and MCD.

The underlying technology stack is a multi-tenant SaaS platform with iOS and Android mobile applications, GPS-based location capture, cloud infrastructure for real-time complaint management, and Google Maps integration for traffic and location services. The product has reportedly served 2.5 million citizens and is used by 89,000+ government officers for field inspections, attendance, and project tracking, with the company estimating that over 95% of Indian cities still rely on manual complaint systems — the stated addressable opportunity.

The revenue model is enterprise SaaS licensing to government clients on a quote-based, annually-billed subscription, supplemented by implementation, customization, and training professional services. Go-to-market is direct enterprise field sales targeting municipal procurement decision-makers, supported by an inside-sales phone line and a 'Request A Demo' website CTA. The company is privately held with no disclosed institutional funding or revenue figures.

Name

Everything Civic

Legal name

Civic Solutions Pvt. Ltd.

Website

https://everythingcivic.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Everything Civic (Civic Solutions Pvt. Ltd.) develops SmartCity 311, a SaaS-based civic services platform deployed across 38 Indian municipal corporations. It enables citizen complaint management, GPS-based field officer monitoring, property tax payment, and digital certificate issuance for urban local bodies.

Ownership category

akta.pro rank

Product category

Government Civic Services Software

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Urban Planning and Community and Rural Development (925120)

akta.pro primary industry

Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Utility & Municipal Billing Platforms (FSAMAJAG), Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Civic service software
• Smart city platform
• Government SaaS
• Complaint management system
• Municipal technology

Headquarters

HQ city

Ahmedabad

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Government SaaS Licensing: SaaS-based platform licensing to municipal corporations, development authorities, and government bodies. Based on the multi-tenant deployment across 38 municipal bodies and the SaaS model mentioned, revenue is generated through recurring licensing fees paid by government clients for access to the SmartCity 311 platform.
2. Implementation and Professional Services: Deployment, customization, and training services provided to government clients during implementation of the SmartCity 311 platform across municipal bodies.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Everything Civic (operating as Civic Solutions Pvt. Ltd.) develops and licenses SmartCity 311, a SaaS-based civic services platform with mobile apps (iOS and Android) that enables citizens to submit non-emergency civic complaints with photo capture, pay property taxes, and apply for birth/death certificates online. The platform also equips municipal field officers with GPS-based attendance tracking, field inspection reporting, road checking, and project tracking modules for digitizing municipal operations across India.

Product overview

SmartCity 311 is a unified civic service platform that serves as the core product, with five integrated modules: Field Inspection Module, GPS Attendance Module, GPS Road Checking Module, and Project Tracking Module. The platform enables citizens to file complaints, pay property taxes, and obtain birth/death certificates while providing government officers with field monitoring, GPS-based attendance tracking, road inspection, and project tracking capabilities across multiple municipal bodies in India.

Differentiator

Problem solved

Functional benefit

Brands

• SmartCity 311: Flagship product - a robust civic issue reporting application for non-emergency government services enabling citizens to lodge complaints, pay taxes, and access certificates.

Products and services

• SmartCity 311 SaaS-based civic services platform with mobile and web applications that enables citizens to submit non-emergency civic complaints with photo capture, pay property taxes online, apply for birth/death certificates, access a 24x7 helpline, find nearby facilities, and track complaint resolution in real time. Deployed across 38 municipal bodies and 12+ Indian states, serving 2.5 million citizens.

Quantifiable outcome

• Over 2.5 million citizens served across deployed municipal areas
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

One partnership is on record.

• Silicon IT Hub Pvt. Ltd.coreStrategic or Co-development PartnerCivic Solutions Pvt. Ltd. (the company behind SmartCity 311 / Everything Civic) is a division of Silicon IT Hub Pvt. Ltd., one of the fastest growing web and mobile development companies. This parent-subsidiary relationship provides shared technology infrastructure and development resources.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Infosys: Major Indian IT services firm operating smart city, IoT, and urban infrastructure solutions for state and municipal governments. Overlaps with Everything Civic on municipal digital transformation RFPs but offers a much broader services portfolio.
• Tata Consultancy Services (TCS): Largest Indian IT services company with a dedicated smart city and digital government practice serving Indian and global municipal and state clients. Competes with Everything Civic in larger, multi-department RFPs through bundled services and brand scale.

Direct peers

• OpenGov: Cloud software for state and local government operations, including budgeting, procurement, and resident services. Comparable as a government-focused SaaS platform sold into the same municipal decision-maker persona as Everything Civic.
• Accela: Cloud SaaS for government permitting, licensing, code enforcement, and citizen services used by municipal and state agencies. Comparable in delivering end-to-end civic workflows on a SaaS model, with similar upsell architecture across modules.
• eGovernments Foundation: Nonprofit that designs and deploys digital governance platforms (e.g., mSeva, OpenGOV) for municipal bodies across India. Direct regional comparable in the Indian muni-tech space, addressing the same municipal customers as SmartCity 311.
• CivicPlus: US-based government technology company that provides municipal websites, citizen engagement, and 311-style issue reporting (via the acquired SeeClickFix) to local governments. Closely comparable to Everything Civic's SmartCity 311 in target customer (municipalities), product (citizen complaint + civic service workflows), and SaaS delivery model.
• Granicus: Government experience platform serving municipal, county, and state agencies with citizen communications, service requests, and digital workflows. Direct competitor in B2G SaaS for civic engagement and service delivery, with overlapping citizen-facing and back-office modules.
• SeeClickFix: Citizen issue reporting and request management platform (now part of CivicPlus) that lets residents snap photos of non-emergency issues and route them to municipal departments. Essentially the US analog of SmartCity 311's complaint module and 3-step Spot-Snap-Solve workflow.

Emerging players

• CitizenLab: Civic engagement and participatory budgeting SaaS for municipalities focused on two-way citizen-government interaction. Comparable citizen-facing layer to SmartCity 311, though narrower in scope (no operational/field modules).
• Trimble Unity (Trimble Maps): Smart city and utility asset management software providing field operations, GIS-based inspection, and citizen engagement tooling for municipal utilities. Partially overlaps with Everything Civic's GPS attendance, road checking, and field inspection modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/everythingcivic
• Facebookfacebook.com/everythingcivic
• LinkedInlinkedin.com/company/everythingcivic

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Everything Civic