Cireson
Cireson is a San Diego-based, privately held Microsoft Premier Partner (since 2011) that builds ITSM software natively for Microsoft Teams and Microsoft System Center, serving IT departments and adjacent service desks through Tikit (cloud) and Service Manager Portal (on-premise) with SOC 2, HIPAA, and GDPR compliance.
- Company typePrivate
- Founded2011
- HeadquartersLucerne Valley, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Cireson does
Cireson is a privately held, San Diego-based software company founded in 2011 that builds IT service management (ITSM) solutions natively inside the Microsoft ecosystem. The company operates two distinct product lines: Tikit, a cloud-based SaaS help desk and ticketing platform built directly into Microsoft Teams with AI features powered by Azure OpenAI, and Service Manager Portal, an on-premise suite of modernizing apps for Microsoft System Center Service Manager (SCSM). Both product lines share a tightly integrated technology stack spanning Microsoft Teams, Microsoft 365, Azure, Entra, Intune, Power Automate, Power BI, Azure Logic Apps, and Azure DevOps, with SOC 2 Type II, HIPAA, and GDPR compliance.
Cireson sells to IT departments and adjacent service desk operators (HR, Facilities, DevOps, Marketing, Accounting) through three Tikit subscription tiers priced at $26, $39, and $49 per agent per month with annual billing, multi-year discounts, and unlimited end users. Service Manager Portal is sold as perpetual licenses or annual subscriptions priced by end-user count across six enterprise size bands, available a la carte or as the Foundation Edition and Team Edition suites. Revenue is complemented by professional services (Tikit setup tiers at $2,490, $4,990, and $14,990), managed services for Microsoft System Center Service Manager, training services, and a partner program for resellers and implementation partners.
Go-to-market combines product-led growth via a free 14-day trial with complimentary expert setup, marketplace distribution through Microsoft AppSource and the Microsoft Teams Appstore, inside sales with Americas and UK phone coverage, and enterprise field sales backed by customer success managers. The company serves customers including KPMG, Toyota, AccuWeather, CNH Industrial, GKN Aerospace, Monster, YMCA, Southwest Bank, multiple universities, and government agencies such as the California Department of Human Resources and Public Health Sudbury & Districts.
Cireson firmographics
Firmographics- Name
- Cireson
- Legal name
- Cireson LLC
- Website
- https://cireson.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Cireson is a San Diego-based, privately held Microsoft Premier Partner (since 2011) that builds ITSM software natively for Microsoft Teams and Microsoft System Center, serving IT departments and adjacent service desks through Tikit (cloud) and Service Manager Portal (on-premise) with SOC 2, HIPAA, and GDPR compliance.
- Ownership category
- akta.pro rank
Cireson industry classification
Industry- Product category
- IT Service Management (ITSM) Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
- akta.pro secondary industries
- Enterprise Application UX, Portals & Low-Code Extensions (BPAEAGAM), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)
Keywords
Where Cireson is headquartered
LocationHeadquarters
- HQ city
- Lucerne Valley
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Cireson business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Tikit SaaS Subscriptions: Annual subscription pricing for three tiers of Tikit (Microsoft Teams Ticketing at $26/agent/month, Microsoft 365 Service Desk at $39/agent/month, Microsoft 365 ITSM at $49/agent/month). Agent-based pricing with unlimited end users. Volume discounts apply as more agent licenses are added. Multi-year discounts available.
- Service Manager Portal Licenses: Licenses issued on either perpetual or annual subscription basis for the Service Manager Portal suite (Foundation Edition, Asset Management, Team Edition). Pricing determined by number of end users across tiered bands (SMB 1-500, Small 501-1,000, Lower Medium 1,001-2,500, Upper Medium 2,501-5,000, Large 5,001-10,000, Enterprise 10,001+).
- Consulting and Implementation Services: Professional services for Tikit including three tiers: Streamlined Setup ($2,490 USD), Accelerated Setup ($4,990 USD), and Business Ready Setup ($14,990 USD). Covers implementation, configuration, data migration, process design workshops, Power Automate workflows, and Power BI dashboards. Free basic setup available for new Tikit customers.
- Managed Services for SCSM: Monthly managed services subscription for Microsoft System Center Service Manager. Provides ongoing system administration, planning, support, reporting, and data-driven recommendations delivered by ITIL-certified experts.
- Training Services: Free self-paced training courses available online. Private instructor-led training courses offered for Microsoft Service Manager, Cireson Asset Management, SCSM & Cireson Master Class, Team Edition, and Custom Training programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Microsoft Teams Ticketing ($26/agent/month) - Entry-level Teams-only ticketing for single-person IT departments |
| Subscription | Annual | Microsoft 365 Service Desk ($39/agent/month) - Mid-tier with web portals, email integration, multi-department, and basic AI |
| Subscription | Annual | Microsoft 365 ITSM ($49/agent/month) - Full-featured enterprise ITSM with AI service catalog, lifecycles, Power Apps, and dedicated CSM |
| One time/ perpetual license | Annual | Service Manager Portal - Foundation Edition and Team Edition (perpetual or annual subscription) |
Go-to-market motion5 records
Distribution channels5 records
Marketing channels10 records
Cireson product offering
Product offeringCore offering
Cireson builds and sells ITSM software purpose-built for the Microsoft ecosystem. Tikit is an AI-powered, cloud-based IT service desk that runs natively inside Microsoft Teams with omnichannel ticketing, AI-driven ticket deflection via Azure OpenAI, and multi-department support. Service Manager Portal is an on-premise app suite that modernizes Microsoft System Center Service Manager with self-service, analyst, CMDB, asset management, and console tooling. The portfolio is rounded out by consulting, managed services, and training.
Product overview
Cireson offers two distinct ITSM product lines: Tikit (cloud-based SaaS built natively inside Microsoft Teams with AI capabilities via Azure OpenAI, priced at $26-$49/agent/month across three tiers) and Service Manager Portal (on-premise solution for Microsoft System Center Service Manager, available in Foundation Edition and Team Edition with perpetual licensing). Tikit provides AI-powered ticket deflection, multi-department support, and omnichannel ticketing through Teams, email, and web portals. Service Manager Portal offers web-based Service Management Apps, Asset Management Apps, SCSM Console Apps, and Free Community Apps to modernize the Microsoft SCSM experience. Both product lines share integrations with Microsoft ecosystem tools (Entra, Intune, Power Automate, Power BI, Azure OpenAI) and offer professional consulting and training services.
Differentiator
Problem solved
Functional benefit
Brands
- Tikit: AI-powered Microsoft Teams ticketing system and help desk software - modern cloud-based ITSM solution built natively for Microsoft 365
- Service Manager Portal (SMP)
Products and services
- Tikit AI-powered IT Service Management platform built natively for Microsoft Teams, providing omnichannel ticketing (Teams, email, web), AI-powered ticket deflection, multi-department support, and deep Microsoft 365 integration including Entra, Intune, Power Automate, and Power BI. Targeted at IT departments running Microsoft 365.
- Tikit Virtual Agent AI-powered conversational assistant within Microsoft Teams that lets employees submit service requests, report incidents, and receive self-service knowledge from an AI-powered service catalog. Customizable name, icon, color, and description for branding. Listed as a separate offering on Microsoft AppSource.
- Service Manager Portal On-premise ITSM solution that modernizes the entire analyst and end-user IT service and asset management experience for Microsoft System Center Service Manager. Includes web-based portals, console apps, and asset management tools. Available as Foundation Edition and Team Edition via perpetual or annual subscription.
- Service Management Apps Suite of web-based applications for Microsoft System Center Service Manager including Self-Service Portal, Analyst Portal, CMDB Portal, Advanced Request Offering, Lifecycle Management, Analytics, Outlook Console, and My Calendars. Sold as part of the Foundation Edition suite.
- Asset Management Apps Asset Management, Asset Import, and Asset Excel applications that natively integrate with Service Manager to manage hardware (HAM) and software (SAM) assets from purchase to retirement, with System Center Configuration Manager and Operations Manager integration. Sold as part of the Team Edition suite.
- SCSM Console Apps Console add-ons enhancing Microsoft Service Manager for analysts and administrators, including My Active Work Items, PowerShell Activity, Group Assign, Change Calendar, Affected User, View Builder, Notify Analyst Pro, Preview Pane, Risk Calculator, Tier Watcher, and Release Calendar. Sold as part of the Foundation Edition suite.
- SCSM Free Community Apps Free downloadable applications for Service Manager including Auto Close, Advanced Send Email, Notify Analyst, Service Desk Ticker, and Time Tracker, available to the SCSM community.
- AI for Service Manager Portal AI functionality for Service Manager Portal enabling AI-powered self-service and ticket deflection, powered by Azure OpenAI. Free deployment and setup included with active support and maintenance coverage.
- Tikit Consulting Services Professional implementation and configuration services for Tikit delivered in three tiers: Streamlined Setup ($2,490), Accelerated Setup ($4,990), and Business Ready Setup ($14,990), including knowledge articles, templates, workflows, Power BI dashboards, and process design workshops.
- Microsoft Service Manager Consulting Professional services for System Center Service Manager including upgrades, managed services, live training, AI enhancement, health checks, custom implementations, and automation modernization. Includes a monthly managed services subscription delivered by ITIL-certified experts.
- Free Training Courses Self-paced online courses covering Service Manager, Cireson apps, Service Management Apps, Asset Management, and Portal administration available at learning.cireson.com.
Quantifiable outcome
- Over 80% of Tikit trial users who book a free setup call convert to paying customers
- +3 more outcomes
Companies that use Cireson
Customer profileNamed customers24 records
Segments8 records
Ideal customer profiles3 records
Cireson technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability6 records
Feature9 records
Cireson partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and major.
- MicrosoftcoreMicrosoft is the foundational technology partner for all Cireson products. Tikit is natively built within Microsoft Teams and the Microsoft 365 ecosystem. Service Manager Portal integrates with Microsoft System Center Service Manager. Deep integrations with Azure, Entra, Intune, Power Automate, Power BI, Azure OpenAI, Azure Logic Apps, and Azure DevOps. Cireson is a Microsoft Premier Partner since 2011.
- OpenAI (via Azure)coreTikit leverages OpenAI on Azure for AI-powered features including the Virtual Agent conversational support and AI ticket deflection. The generative AI capability allows the Virtual Agent to answer questions from organizational documentation without requiring manual knowledge base construction.
- Power AutomatecoreTikit integrates with Microsoft Power Automate enabling workflow automation for IT processes such as employee onboarding/offboarding, ticket routing, and cross-system integrations. Power Automate also enables connections to third-party tools like Asana, Airtable, and DocuSign.
- Microsoft Entra (Azure AD)coreTikit integrates with Microsoft Entra for zero-configuration single sign-on across web, email, and Microsoft Teams. Connects to M365 mailboxes for ticket creation and Intune for device management. Provides SSO for Entra, Power Apps, and InTune support.
- Microsoft IntunecoreTikit integrates with Microsoft Intune for real-time device insights and management. Support agents can retrieve Intune inventory, troubleshoot devices, and take immediate action directly within Tikit. Asset Management syncs InTune devices for lifecycle and ownership tracking.
- Microsoft Power BIcoreTikit integrates with Power BI for advanced reporting and dashboards. IT teams can build customized dashboards with custom reports tailored to organizational KPIs, enabling data-driven decisions and improved service performance tracking.
- Microsoft System Center Configuration Manager (SCCM)majorService Manager Portal natively integrates with Microsoft Configuration Manager for creating a functional CMDB of computers and devices. Cireson Asset Management builds on this integration for hardware/software asset management through the full lifecycle.
- Microsoft System Center Operations Manager (SCOM)majorSCSM integrates natively with System Center Operations Manager to import Configuration Items and their relationships as part of Distributed Applications for CMDB building. SCOM alerts can be captured as actionable work items in SCSM.
- Microsoft Azure Logic AppscoreTikit supports Azure Logic Apps for centralizing Azure Monitor, Defender, and other Microsoft alerts through automated ticket creation, analysis, and resolution. Also enables provisioning and managing Azure infrastructure.
- Microsoft Azure DevOpsmajorTikit connects IT service desk tickets with Azure DevOps Work Items for unified workflows between development and support teams. Enables bug tracking, feature requests, and automated release approvals bridging ITSM and DevOps.
- Microsoft Power AppsmajorTikit provides expansive APIs enabling citizen developers to build custom Power Apps integrated with Tikit for delivering wholly custom experiences built in-house.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Cireson competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Zendesk provides customer service and employee helpdesk software with ticketing, automation, and AI-powered deflection. While traditionally customer-experience focused, its expanding employee service and IT helpdesk offerings make it a broad competitor to Tikit's service desk capabilities.
- Ivanti Neurons for ITSM: Ivanti's Neurons for ITSM offers IT service management, asset management, and automation, with deep Microsoft integrations including Intune and SCCM. It overlaps with both Cireson product lines, particularly Service Manager Portal's asset management functionality and Tikit's M365 integrations.
- BMC Helix ITSM: BMC Helix ITSM is an enterprise service management suite that, like Service Manager Portal, has deep roots in on-premise IT operations and supports modern cloud delivery. It competes broadly with both Cireson product lines for enterprise IT service management spend.
- ManageEngine ServiceDesk Plus: ManageEngine (Zoho) offers ServiceDesk Plus as a comprehensive ITSM platform covering ticketing, asset management, and CMDB. It is a broad incumbent competing with Cireson primarily in the SMB and mid-market tiers across industries.
- ServiceNow: ServiceNow is the dominant enterprise ITSM and workflow automation platform, offering a broad portfolio spanning IT, HR, customer service, and integration capabilities. As a broad incumbent, it competes with Cireson at the high end of the market and across adjacent service management use cases.
Direct peers
- Hornbill: Hornbill provides cloud-based ITSM and service desk software with strong Microsoft Teams integrations, directly competing with Tikit for Microsoft-centric IT and business teams. Like Cireson, it targets organizations standardized on Microsoft 365 and offers collaborative service management.
- Jira Service Management (Atlassian): Atlassian's Jira Service Management is a leading ITSM solution that integrates tightly with Atlassian's developer tools, providing ticketing, asset, and service request management. It competes with Tikit for cross-functional service desks spanning IT, HR, and operations, especially in DevOps-heavy organizations.
- Freshservice (Freshworks): Freshservice is a SaaS ITSM and IT helpdesk product from Freshworks serving SMB to mid-market customers with ticketing, asset management, and automation. It competes with Tikit for IT service management deals, particularly in the SMB and mid-market segments where Cireson markets Tikit.
- TOPdesk: TOPdesk is an ITSM and service management platform widely used in Europe for IT, HR, and facilities service desks. It competes with Cireson in multi-department service desk deals and is especially relevant given Cireson's UK presence and EMEA customer footprint.
- SysAid: SysAid delivers IT service management and help desk software with built-in AI capabilities and Microsoft integrations, serving mid-market and enterprise customers. It is a direct competitor in the ITSM space where Cireson positions Tikit, with similar product-led growth and automation emphasis.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cireson social profiles
Digital presenceCireson compliance and trust
Trust signalCompliance7 records
Cireson financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cireson leadership team
Management profileNumber of profiles
Profiles5 records
Cireson funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cireson M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cireson
What does Cireson do?
Cireson builds and sells ITSM software purpose-built for the Microsoft ecosystem. Tikit is an AI-powered, cloud-based IT service desk that runs natively inside Microsoft Teams with omnichannel ticketing, AI-driven ticket deflection via Azure OpenAI, and multi-department support. Service Manager Portal is an on-premise app suite that modernizes Microsoft System Center Service Manager with self-service, analyst, CMDB, asset management, and console tooling. The portfolio is rounded out by consulting, managed services, and training.
Is Cireson a public or private company?
Cireson is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cireson founded?
Cireson was founded in 2011. It employs 51 to 100 people.
Where is Cireson based?
Cireson is headquartered in Lucerne Valley, United States, in the North America region.
How does Cireson make money?
Five revenue lines are on record. Tikit SaaS Subscriptions are the primary driver. The others are service Manager Portal Licenses, consulting and Implementation Services, managed Services for SCSM and training Services.
Who are Cireson's main competitors?
Broad incumbents on record are Zendesk, Ivanti Neurons for ITSM, BMC Helix ITSM, ManageEngine ServiceDesk Plus and ServiceNow. Direct peers are Hornbill, Jira Service Management (Atlassian), Freshservice (Freshworks), TOPdesk and SysAid.
Does Cireson have an API?
Yes. Tikit offers Full API Access for developers to build custom integrations and automate workflows. An API documentation site is available at tikitapi.cireson.com. The Power Automate connector enables integration with third-party tools like Asana, Airtable, and DocuSign. The Service Manager Portal also offers Webhooks for triggering external actions and Cireson Cloud Connector Rest APIs. Developer documentation is at tikitapi.cireson.com.
What industry is Cireson in?
Cireson's product category is IT Service Management (ITSM) Software. Its primary akta.pro industry code is HDAEALAK, IT Governance, Risk & Compliance (IT GRC) Platforms, with a secondary code of BPAEAGAM, Enterprise Application UX, Portals & Low-Code Extensions. Its NAICS code is 513210 and its SIC code is 7372.