SupportSave

What SupportSave does

SupportSave is a 24/7 technical support outsourcing company headquartered in Norcross, Georgia, founded in 2007 and operating as a subsidiary of Fusion CX Company. The company delivers end-to-end IT helpdesk, technical support, network monitoring, remote desktop support, and vertical-specific services to U.S.-based product and service-driven organizations across eight verticals: Telecom, Broadband/ISP, Healthcare, Travel and Hospitality, Education, eCommerce, Technology, and Electric Mobility. Operations span 12 countries including the United States, Canada, Jamaica, Colombia, El Salvador, Belize, India, the Philippines, Albania, Morocco, the United Kingdom, and Kosovo, enabling follow-the-sun coverage across multiple time zones.

The company's service platform combines human-delivered technical support with an AI-assisted agent stack. Four named AI capabilities support agent productivity: the proprietary Arya assistant (resolution paths, predictive diagnostics, and system performance alerts), omind.ai's Accent Harmonization for real-time speech smoothing, omind.ai's Conversational AI for handling repetitive queries, and omind.ai's QA Automation for automated call scoring and coaching. The technology layer targets operational KPIs including CSAT, FCR, AHT, and resolution rate. SupportSave holds five major compliance certifications — HIPAA, HITRUST CSF, PCI DSS, ISO 27001, and SOC 2 Type II — that qualify it for regulated engagements in healthcare and financial services.

The business model is a managed-services B2B engagement sold through direct enterprise sales, with a consultation-driven GTM motion anchored by phone, email, and a "GET A QUOTE" web form. Pricing is quote-based and not publicly disclosed. Customer evidence spans a Series B SaaS platform, a regional broadband provider, and a Southeast US healthcare network, with 99+ clients served cumulatively and 1M+ tickets resolved. The company markets itself as a "trusted technical support outsourcing partner" enabling clients to scale without managing in-house teams.

Name

SupportSave

Legal name

SupportSave

Website

https://SupportSave.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

SupportSave is a 24/7 technical support outsourcing company that delivers IT helpdesk, network monitoring, and vertical-specific support services to U.S.-based enterprises across telecom, healthcare, SaaS, and other industries, operating in 12 countries as a subsidiary of Fusion CX Company.

Ownership category

akta.pro rank

Product category

Technical Support Outsourcing

NAICS

Telephone Call Centers (56142), Other Business Support Services (56149)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Product/IoT & Smart Device Support (Consumer/Industrial IoT) (BPAAACAH)

Keywords

• Technical support outsourcing
• IT helpdesk services
• Managed support services
• Network monitoring services
• Remote patient monitoring

Headquarters

HQ city

Norcross

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Technical Support Outsourcing: Provides end-to-end technical support outsourcing and IT helpdesk outsourcing solutions. Revenue is generated through contracted service agreements with U.S.-based businesses, enabling them to scale support operations without managing in-house teams. The model emphasizes measurable performance improvements including higher CSAT, reduced AHT, and improved FCR.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

SupportSave delivers end-to-end 24/7 technical support outsourcing and IT helpdesk solutions to U.S.-based product and service-driven organizations. Its skilled agents resolve issues through phone, email, and live chat, handling real-time troubleshooting, guided resolutions, and intelligent escalation management across industries such as telecom, broadband, healthcare, SaaS, eCommerce, and e-mobility. Operations span 12 countries and are augmented by an AI-driven smart support stack (Arya assistant, Accent Harmonization, Conversational AI, QA Automation) that drives CSAT, FCR, and AHT improvements.

Product overview

SupportSave is a technical support outsourcing company that operates as a unified service platform rather than a traditional software product. The company provides a comprehensive suite of technical support and IT helpdesk solutions delivered through skilled human agents supported by AI technology. The core offering includes: Technical Support, IT Helpdesk Support, Network Monitoring, Remote Desktop Support, Software and Platform Support, IoT & Smart Devices Monitoring, Field Service and Dispatch Support, Remote Patient Monitoring, Healthcare IT Support, Outsourced IT Support, SaaS Technical Support, Financial IT Support, White Label Helpdesk Support, and Multilingual Tech Support. These services are delivered 24/7 across 12 countries with global coverage, leveraging AI tools including Accent Harmonizer, Conversational AI, QA Automation, and the proprietary Arya AI assistant to drive performance metrics such as CSAT, FCR, AHT, and Resolution Rate.

Differentiator

Problem solved

Functional benefit

Products and services

• Technical Support Outsourced technical support resolving basic and complex IT issues via phone, email, and live chat, with escalation and faster ticket resolution for business clients.
• IT Helpdesk Support Round-the-clock assistance for software, hardware, password, and connectivity issues for internal and external users of client organizations.
• Network Monitoring 24/7 monitoring and troubleshooting for IT networks and infrastructure to ensure uptime and prevent service outages.
• Remote Desktop Support Secure, real-time remote access to user systems to diagnose and resolve device or application-related technical issues.
• Software and Platform Support Troubleshooting, maintenance, and performance support for SaaS, mobile, and enterprise applications.
• IoT & Smart Devices Monitoring Real-time monitoring and diagnostic support for smart hardware and sensor-enabled devices across use cases and industries.
• Remote Patient Monitoring Tech-enabled support for remote health tracking systems to ensure data accuracy and connectivity for healthcare providers and patients.
• Field Service and Dispatch Support Coordination of technician scheduling, dispatch, and updates for on-site service requests and infrastructure support needs.
• Healthcare IT Support Secure support for EHR, PACS, RPM, and IoMT systems with HIPAA compliance for healthcare providers.
• Outsourced IT Support General outsourced IT support services for businesses needing third-party handling of technology-related inquiries and issues.
• SaaS Technical Support Technical support outsourcing tailored for SaaS companies, handling product-related technical inquiries across multiple time zones.
• Financial IT Support IT support services tailored for financial services organizations, handling technology-related inquiries and issues with PCI DSS compliance.
• White Label Helpdesk Support Branded helpdesk support services delivered under the client's own brand identity.
• Multilingual Tech Support Technical support delivered in multiple languages by agents across global locations to serve diverse customer bases.

Quantifiable outcome

• Measurable performance improvement in CSAT (Customer Satisfaction)
• +4 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature4 records

Partnerships

One partnership is on record.

• omind.ai (parent company)coreTechnology or IntegrationSupportSave is described as 'A Fusion CX Company' and uses omind.ai's AI technology stack including Accent Harmonization, Conversational AI, QA Automation, and Arya products. The parent company provides the core AI technology infrastructure that powers SupportSave's technical support operations.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TaskUs: Public CX/BPO outsourcer providing omnichannel technical support, customer care, and back-office services for digital-native and enterprise clients. Closely comparable in offering AI-augmented support with a similar SMB-to-enterprise customer mix and SaaS/Tech vertical focus.
• SupportNinja: Outsourced technical and customer support provider of similar scale, serving SaaS and tech companies with omnichannel helpdesk, AI-assisted agents, and white-label support offerings — directly competing for the same mid-market SaaS and technology customer base.
• Helpware: Mid-sized BPO providing customer support, content moderation, and back-office services with nearshore and offshore delivery in Eastern Europe, Latin America, and the Philippines — comparable in size, vertical diversification, and AI-enabled support stack to SupportSave.
• ModSquad: Digital-first CX outsourcer offering community management, content moderation, customer support, and trust & safety services for digital-native brands. Comparable in mid-market positioning, AI-augmented delivery, and digital/Tech vertical focus.
• Arise Virtual Solutions: Cloud-based contact center and customer support outsourcer using a distributed at-home agent model. Provides comparable customer care and technical support services, often competing for SMB and mid-market outsourcing contracts.
• Liveops: On-demand, distributed contact center platform providing customer support and sales services for enterprise clients. Comparable in flexible delivery model and tech-enabled agent operations to SupportSave's AI-augmented helpdesk model.

Broad incumbents

• TTEC (TeleTech Holdings): Large public CX technology and services company offering customer care, technical support, and AI-enabled CXaaS across multiple verticals. Operates at significantly greater scale and competes for the same enterprise technical support RFPs SupportSave targets.
• Teleperformance: Global leader in customer experience management with extensive omnichannel support, digital CX, and AI-enabled service delivery. Competes for large enterprise technical support contracts, particularly in telecom, healthcare, and technology verticals where SupportSave also operates.
• Concentrix: Fortune 500 CX solutions and BPO provider with global delivery for customer care, technical support, and digital services. Represents the scaled incumbent benchmark for enterprise-grade technical support outsourcing deals.
• Foundever: Global CX/BPO provider (formerly Sitel and SYKES) delivering customer experience, technical support, and AI-assisted digital services across multiple industries. Comparable in service portfolio but materially larger in scale than SupportSave.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SupportSave
• LinkedInlinkedin.com/company/support-save

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SupportSave