Zentive

What Zentive does

Zentive Group Ltd. is a UK-based, privately-held software and systems consultancy founded in 2004 and headquartered in Whiteley, Fareham. The company provides bespoke software engineering, API integration, technical consulting, software testing, and digital strategy services to enterprise clients in UK telecoms, logistics, and national institutions, with marquee engagements including 1,000+ API deployments for Vodafone Germany via the MuleSoft Anypoint platform, a high-volume digital subscriber activation platform for Virgin Media O2 serving 4.8M+ customers, a bespoke 99.999% uptime lifeboat crew alerting system for the RNLI (12.5M+ alerts), and a time-and-attendance platform for DPD spanning 15,000+ employees and 84 locations handling 260M+ parcels annually.

The company's flagship productised asset is SureSwitch, a standalone, TOTSCo-ready SaaS platform that bridges any CRM to the TOTSCo Hub to deliver Ofcom-compliant One Touch Switch capability for UK residential broadband providers. SureSwitch comprises a web-based switch management portal, a RESTful Switching API for programmatic access, webhook-based matching and event publishing with HMAC verification, and a native Splynx ISP billing integration. Pricing is annual, per-residential-subscriber, with a one-off setup fee and discounted tiers for ISPs under 500 subscribers.

Revenue is generated through two streams: project-based and retainer professional services engagements delivered by on-shore UK specialists, and recurring SureSwitch subscriptions anchored to subscriber counts. The go-to-market is enterprise-led and relationship-driven, with most work sourced from returning clients; the SureSwitch line adds a self-serve portal and Splynx-channel route into the long-tail ISP market. The company holds ISO/IEC 27001 (UKAS-accredited, certified for over 20 years) and Cyber Essentials certifications.

Name

Zentive

Legal name

Zentive Group Ltd.

Website

https://zentive.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Zentive is a UK-based software consultancy and SaaS provider serving enterprise telecoms, logistics, and national institutions with bespoke engineering, API integration, and SureSwitch — its TOTSCo-ready One Touch Switch compliance platform for UK broadband providers.

Ownership category

akta.pro rank

Product category

Telecommunications Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Management Consulting Services (54161), Other Scientific and Technical Consulting Services (541690), Professional, Scientific, and Technical Services (54)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• Telecom software solutions
• One Touch Switch compliance
• API management services
• Bespoke software engineering
• SaaS switching platform

Headquarters

HQ city

Fareham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Consulting Services: Engineering and consulting services across the full software lifecycle, including technical consulting, software engineering, API management, software testing, and digital strategy. Engagement is typically project-based or retainer arrangements with on-shore specialists.
2. SureSwitch SaaS Subscription: Cloud-based SaaS subscription for One Touch Switch compliance. Pricing based on residential subscriber count with annual billing, one-off setup fee, and discounted rates for smaller ISPs under 500 subscribers. Revenue is recurring as long as customers maintain subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Zentive is a UK-based software and systems consultancy that delivers bespoke software engineering, managed SaaS solutions, and technical consulting for telecoms operators and national institutions. Its flagship product, SureSwitch, is a TOTSCo-ready SaaS platform that automates One Touch Switch compliance between UK broadband providers. The firm also provides Technical Consulting, Software Engineering, API Management, Software Testing, and Digital Strategy services.

Product overview

Zentive is an engineering-led consultancy offering professional services and bespoke software solutions. Their flagship product is SureSwitch, a standalone SaaS platform for UK One Touch Switch compliance that bridges CRM systems to the TOTSCo Hub. SureSwitch consists of a web portal for switch management, a RESTful Switching API for programmatic access, webhook integration for real-time matching, and native Splynx integration for ISP billing systems. Complementing SureSwitch are five professional service lines: Software Engineering (bespoke development, DevOps, enterprise application development), API Management (design, MuleSoft implementation), Technical Consulting (project management, business analysis, solution architecture), Software Testing (automation, performance, security), and Digital Strategy (customer-led planning, technology investment).

Differentiator

Problem solved

Functional benefit

Brands

• SureSwitch: A standalone platform developed by Zentive for the telecommunications industry, enabling switching services.

Products and services

• SureSwitch SureSwitch is a managed SaaS platform that automates One Touch Switch compliance for UK telecoms operators and ISPs, handling the end-to-end switch process including gaining/losing provider workflows, customer matching, and integration with TOTSCo Central. It is aimed at broadband providers of all sizes, including a discounted tier for ISPs under 500 subscribers.
• Technical Consulting

Quantifiable outcome

• 1,000+ APIs deployed for Vodafone Germany, supporting 18.5M+ households
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• TOTSCo (The One Touch Switching Company)coreTechnology or IntegrationTOTSCo runs the central messaging hub that UK communications providers use to exchange One Touch Switch requests. Zentive collaborated with TOTSCo on the technical design of OTS and SureSwitch is built to be TOTSCo-ready, connecting providers to the TOTSCo Hub out of the box.
• SplynxcoreTechnology or IntegrationSplynx is an ISP management platform for telecom companies. SureSwitch integrates natively with Splynx, allowing ISPs to connect to the TOTSCo Hub within days by entering their Splynx credentials, without development work or migration.
• MuleSoftcoreTechnology or IntegrationMuleSoft provides the Anypoint platform used by Zentive for API management and integration services. Zentive operates a well-established MuleSoft consulting practice and is a respected integration services provider for the Anypoint platform, with certified experts who have delivered at enterprise scale.
• Amazon Web Services (AWS)supportingTechnology or IntegrationAWS is used as the cloud infrastructure for hybrid-cloud deployments, particularly in the Vodafone Germany API deployment where infrastructure evolved from on-premises to hybrid-cloud with AWS, incorporating DevOps automation.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kainos: Kainos is a UK-listed digital transformation and software engineering consultancy with a similar mix of bespoke software delivery, systems integration, and productised platforms (e.g., Evolve Onboarding). Comparable in size, UK domicile, and enterprise client profile, with a slightly broader public-sector tilt than Zentive's telecoms focus.
• AND Digital: AND Digital is a UK-headquartered software consultancy delivering bespoke engineering and digital product development to enterprise clients, with similar boutique positioning, on-shore delivery model, and focus on measurable client outcomes. Comparable in headcount scale and GTM motion to Zentive.
• BJSS: BJSS is a UK-based enterprise software and IT consultancy delivering bespoke engineering, integration, and managed services across sectors including telecoms and public sector. Comparable boutique scale, end-to-end delivery model, and emphasis on engineering quality.
• Endava: Endava is a UK-listed technology services firm offering custom software engineering and systems integration to enterprise clients in telecoms, financial services, and other verticals. Directly comparable on bespoke engineering, API/integration services, and recurring enterprise client relationships.
• Thoughtworks: Thoughtworks is a global technology consultancy specialising in bespoke software engineering, platform modernisation, and systems integration for enterprise clients including major telecoms operators. Closely comparable in engineering-led, on-shore delivery model and emphasis on production-grade software quality.

Broad incumbents

• Netcracker Technology: Netcracker is a global vendor of telecoms BSS/OSS and digital transformation software, serving network operators including tier-1 European carriers. Functions as a broad incumbent that addresses the same operator switching/provisioning/billing challenges Zentive solves with bespoke work, but at much larger scale and as a packaged suite.
• Mavenir: Mavenir is a US-headquartered vendor of telecoms network and BSS software including switching and provisioning functions for CSPs. Comparable at the telecoms-domain level as an incumbent offering packaged software that competes for the same operator wallet as Zentive's bespoke delivery.
• Capgemini: Capgemini is a global systems integrator with significant telecoms engineering and MuleSoft/API integration practices. Operates as a broad incumbent in the same enterprise customer set (Vodafone, Virgin Media O2) where Zentive competes on smaller, more bespoke engagements.
• Accenture: Accenture is a global systems integrator with deep UK presence in telecoms consulting, bespoke software engineering, and large-scale API integration. Overlaps with Zentive's enterprise services portfolio and shares the same tier-1 telco clients, though typically at much larger engagement scale.
• Cognizant: Cognizant is a global IT services firm with strong UK and European telecoms practices covering API management, MuleSoft integration, and bespoke software delivery. Overlaps with Zentive on enterprise services and MuleSoft-certified delivery, though at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zentiveltd
• Facebookfacebook.com/Zentive-Limited-113343478774949
• LinkedInlinkedin.com/company/zentive

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zentive