What Hearing Solutions does

Hearing Solutions, operating under the brand name HEARZAP, is an India-based hearing care platform founded in 1977 and headquartered in Hyderabad. The company delivers hearing diagnostics, hearing aid fitting, and assistive listening device services through a hybrid physical-digital model. Its core offering spans the full hearing care value chain: rapid online hearing screening, in-person and video consultations with 200+ certified audiologists, custom fitting of digital hearing aids across all major form factors (BTE, RIC, ITE, ITC, IIC, and Bluetooth-enabled), and post-sale fine-tuning and accessories. The HEARZAP mobile app, described as India's first digital platform for hearing needs, has reached 150K+ downloads and consolidates appointment booking, consultation, and service management.

The company operates 180+ Experience Stores across 12+ Indian states, including Andhra Pradesh (28 stores), Tamil Nadu (25), Telangana (27), Karnataka (18), Maharashtra (16), and Bihar (21), with explicit messaging that additional states are coming. Revenue is generated primarily through B2C hearing aid hardware sales (carrying brands such as Rexton and Philips), professional audiologist services, and accessories. Customer engagement is reinforced by 40K+ Google reviews maintaining a 4.9/5 rating and an active social media presence across Facebook, Instagram, YouTube, Twitter, and WhatsApp.

The legal entity is privately held with no disclosed parent company, venture capital backing, or institutional investors in the source material. There is no public information on leadership, funding history, or financials. Operationally, the business is founder/owner-operated, with 251-500 employees and 1M+ lifetime customers served across its 47+ year operating history.

Name

Hearing Solutions

Legal name

HEARZAP

Website

https://hearingsolutions.in

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

251–500 employees

Short description

Hearing Solutions (Hearzap) is an India-based hearing care platform founded in 1977, operating 180+ retail clinics across 12+ states with 200+ certified audiologists. It sells digital hearing aids and provides diagnostic, fitting, and video consultation services to individual consumers, supported by a mobile app with 150K+ downloads.

Ownership category

akta.pro rank

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Hearing Aid Sales: Sale of hearing aids from various brands including Rexton, Philips, and other manufacturers. Products include BTE, RIC, ITE, ITC, and IIC hearing aids.
2. Audiologist Services: Professional hearing tests, consultations, hearing aid fitting, and fine-tuning services provided by 200+ certified audiologists across their store network.
3. Hearing Aid Accessories: Sale of hearing aid accessories and related products through their e-shop platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Hearing Solutions (DBA Hearzap) operates a nationwide hearing care platform that delivers hearing diagnostics, digital hearing aid fitting, and assistive listening device sales. Services are provided in 180+ Experience Stores across India and remotely via video consultation, the Rapid Hearing Test screening tool, and the Hearzap mobile app. The company also retails a full range of hearing aids (BTE, RIC, ITE, ITC, IIC, Bluetooth-enabled) from brands including Rexton and Philips, along with accessories and after-sales fine-tuning.

Product overview

Hearzap operates as a comprehensive hearing care platform offering both physical retail experience stores and digital services. The product portfolio includes multiple hearing aid types (BTE, RIC, ITE, IIC, ITC) with Bluetooth connectivity options, serving customers across 180+ experience stores in India. Key services include rapid hearing tests, video consultations with certified audiologists, an AI-powered hearing aid finder tool, and a mobile app for managing hearing health. The company sells hearing aids from branded partners including Rexton and Philips, and provides accessories through its e-commerce platform.

Differentiator

Problem solved

Functional benefit

Products and services

• BTE Hearing Aids Behind-the-Ear hearing aids that sit behind the ear and deliver sound through a tube into the ear canal, retailed to consumers with hearing loss.
• RIC Hearing Aids Receiver-in-Canal hearing aids with the speaker placed inside the ear canal and the body behind the ear, retailed to hearing-impaired consumers.
• ITE Hearing Aids In-the-Ear hearing aids custom-made to fit entirely within the outer ear, retailed to hearing-impaired consumers.
• IIC Hearing Aids Invisible-in-Canal hearing aids designed to be discreetly placed deep within the ear canal, retailed to hearing-impaired consumers seeking discreet devices.
• ITC Hearing Aids In-the-Canal hearing aids that are partially visible but smaller than ITE models, custom-fitted to the ear canal, retailed to hearing-impaired consumers.
• Bluetooth Hearing Aids Hearing aids with wireless Bluetooth connectivity enabling direct audio streaming from smartphones, TVs, and other devices, retailed to hearing-impaired consumers.
• Hearing Aid Accessories Accessories including batteries, cleaning tools, drying devices, remote controls, and connectivity devices for hearing aids, sold through the Hearzap e-shop to hearing aid users.
• Rapid Hearing Test Quick online hearing screening tool enabling users to assess their hearing from home as an initial assessment before further consultation.
• Video Consultation Remote consultation with certified audiologists via video call for hearing assessments and hearing aid support, available to customers who cannot visit a physical store.
• In-Person Hearing Consultation Booked appointments at Hearzap Experience Stores for in-person consultations with certified audiologists, including hearing tests, fitting, and adjustments.
• Hearzap Mobile App Mobile application described as India's first digital platform for hearing care, providing access to services, reports, devices, orders, and hearing health management for hearing aid customers and prospects.
• Hearing Aids E-Shop Online shopping platform for purchasing hearing aids from various trusted brands such as Rexton and Philips, used by hearing-impaired consumers across India.

Quantifiable outcome

• 4.9/5 rating based on 40K+ Google Reviews
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Amplifon: Global hearing care retail chain with thousands of stores across multiple countries. Amplifon is the closest direct comparable to Hearzap because it operates a similar retail + audiology service model, selling third-party hearing aids alongside clinical services — only at much larger international scale.
• Specsavers Hearcare: Optics-led retail group with a significant audiology/hearing aid business, primarily in the UK and Europe. Comparable because of the multi-store hearing care retail model bundled with in-store audiologist consultations and partner-brand hearing aid sales.

Broad incumbents

• Sonova (Phonak, Unitron, Hansaton): World's largest hearing aid manufacturer, owner of brands including Phonak. Relevant as a Broad Incumbent because Hearzap's product assortment depends on OEMs like Sonova's portfolio; they are also a potential competitor if Sonova pushes its own retail or DTC channels.
• WS Audiology (Signia, Widex): Major global hearing aid manufacturer combining the Signia and Widex brands. Comparable as an incumbent supplier and competitive threat; their owned-retail and partner-retail strategies directly shape the economics of independent retailers like Hearzap.
• Demant (Oticon, Bernafon, Sonic): Global hearing healthcare group behind Oticon and other hearing aid brands, with a significant retail arm. Comparable as both an OEM supplier and an integrated competitor in the hearing care retail category.
• GN Audio / ReSound (GN Group): Hearing aid manufacturer behind ReSound and Jabra. Jabra's OTC Enhance line in particular competes directly with Hearzap's retail assortment on technology and pricing.
• Starkey Hearing Technologies: US-based hearing aid manufacturer with global distribution and provider networks. Comparable as both a brand-supplier to hearing care retailers and a competitor pushing proprietary technology and fitting systems.
• Beltone: GN-owned hearing aid brand with a large franchise-style hearing care provider network in North America. Comparable because its franchised retail model directly parallels Hearzap's network of branded audiology clinics.

Emerging players

• Eargo: US-listed direct-to-consumer hearing aid company selling virtually invisible, app-controlled devices. Comparable as an emerging player demonstrating the DTC/OTC path that could disrupt Hearzap's in-clinic retail model.
• Lexie Hearing (by hearX Group): D2C hearing aid brand with online distribution and remote audiology support. Comparable as an emerging online-first model that reaches hearing-impaired consumers without a physical retail footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubehearzap.com/external/source/youtube
• Facebookfacebook.com/hearingsolutionsindia
• Instagramhearzap.com/external/source/instagram
• Xx.com/hearingsolutio8
• LinkedInlinkedin.com/company/hearingsolutionsindia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hearing Solutions