What SOSAFE does

SOSAFE S.A. is a privately held Chilean safety technology company founded in 2013 and headquartered in Santiago, Chile. The company operates a community-driven safety platform that combines a free consumer reporting app, a 24/7 professional monitoring central, AI-enabled PTZ security cameras, and a Computer-Aided Dispatch (SOSAFE CAD) system for institutional clients. SOSAFE coordinates directly with Carabineros (Chilean national police), fire brigades, and ambulance services when subscribers trigger alerts, and routes reports automatically to the relevant municipality based on geographic location. The platform serves approximately 2.5 million users across Chile and is integrated with 26 Chilean municipalities.

The product portfolio spans three surfaces: a consumer/residential stack (free SOSAFE app, paid Premium subscription, hardware including PTZ 360° cameras and SAFE Tag pet QR codes); an institutional dispatch stack (SOSAFE CAD with real-time personnel tracking, CCTV/GPS/drone integrations, and predictive analytics for patrol route optimization); and a field-operations stack (SOSAFE GO, an offline-capable mobile app for field teams and contractors). Pricing is subscription-based, with consumer alarm plans starting at $2,990 CLP per month, a $2,300 CLP per month Premium add-on, and enterprise/municipality contracts.

SOSAFE monetizes through a freemium consumer funnel, recurring subscriptions, hardware sales, and enterprise/municipal platform licensing. Named enterprise customers include BHP Escondida (mining, HSE/EHS risk reporting), Walmart Chile (retail and fleet monitoring), PedidosYa (delivery rider safety), and Movistar Chile (cable theft reporting). The company distributes via self-serve app stores (iOS, Android, Huawei AppGallery) for consumers and direct field sales for municipal and enterprise clients. Co-founder Cristian Cabrera remains active in the company's public communications, and no institutional investors, parent companies, or acquisition events are disclosed in the available data.

Name

SOSAFE

Legal name

SOSAFE S.A.

Website

https://sosafeapp.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

SOSAFE is a Chilean community-driven safety platform combining a free neighbor reporting app, 24/7 professional monitoring, AI-enabled PTZ cameras, and a Computer-Aided Dispatch system for municipalities and enterprises. It serves 2.5M users, 26 Chilean municipalities, and enterprise clients including BHP Escondida, Walmart Chile, and Movistar Chile.

Ownership category

akta.pro rank

Product category

Community Safety and Incident Management Software

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Security Training & Compliance (Guard Training, SOPs, Drills) (BPABAMAN)

Keywords

• Community safety platform
• Neighborhood alert app
• Alarm monitoring service
• Computer-aided dispatch
• Incident management software

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales, Operations

Revenue model

1. Security Alarm Subscription (Premium): Monthly subscription for alarm and video surveillance service connecting the user's home to the 24/7 monitoring center and neighbor community network. Plans start from $2,990/month (approximately CLP 2,990). Includes PTZ cameras, video recording, cloud storage, and community alert features. No contract required — cancel anytime.
2. SOSAFE Premium Add-on Subscription: Monthly add-on subscription at CLP 2,300 providing additional features: multiple address monitoring, ad-free experience, priority customer support, and direct in-app camera reporting to emergency services.
3. Hardware Sales (PTZ Cameras, SAFE Tags): Sale of physical security hardware including PTZ cameras and SAFE Tag pet QR code accessories. Hardware is bundled with the subscription service.
4. SOSAFE Basic App (Free Tier): Free community reporting app for individual neighbors. Free tier supports the overall platform network effects and community safety mission. Revenue is generated from the premium/paying subscriber ecosystem.
5. Enterprise/Municipality Platform Licensing: SOSAFE CAD software platform and organizational tools licensed to municipalities, mining companies, telecom operators, and other enterprises for internal incident management, field team coordination, and community safety coordination.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

SOSAFE operates a cloud-connected community safety platform that combines a free mobile reporting app, a 24/7 professional monitoring center, AI-powered PTZ security cameras, and a Computer-Aided Dispatch (CAD) system. For consumers, it offers a premium home-alarm subscription (from CLP 2,990/month) that links the subscriber's home to the monitoring center and a 2.5M-user community alert network. For municipalities and enterprises, it licenses the SOSAFE CAD platform to register, prioritize, assign, and track incidents, integrating with CCTV, GPS, and drones for field operations and HSE/EHS reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• SOSAFE App Free neighborhood safety reporting mobile application for individuals that enables incident reporting, neighbor alerts, real-time map viewing, group creation, and connection with municipal authorities and emergency services.
• SOSAFE Alarm Service Subscription-based home alarm service with direct connection to SOSAFE's 24/7 monitoring center, PTZ security cameras, AI motion detection, and priority community response. Plans start from $2,990/CLP per month with no contract.
• SOSAFE GO Field management mobile application for teams to report issues, track location in real time, assign tasks, and monitor workload. Designed for municipal security teams, field inspectors, and enterprise HSE/EHS operations; works offline.
• SOSAFE CAD (Computer-Aided Dispatch) Institutional dispatch management system for emergency services, municipalities, and security teams. Enables incident registration, priority-based protocol activation, field personnel assignment, real-time status tracking, route optimization, heat maps, custom reporting, and integration with CCTV, GPS, and drone hardware.
• SOSAFE Smart Cam (PTZ Camera) 360° PTZ outdoor/indoor security camera with AI-powered motion detection, night vision, and human detection. Streams live video to the SOSAFE mobile app and stores footage in hybrid cloud + 32GB local SD.
• SOSAFE Municipality Platform (CAD for cities) Web-based portal and platform for municipal authorities to manage citizen safety operations, view reports, coordinate with field teams, run analytics dashboards and heat maps, and integrate with police, fire, and ambulance services. Powers 26 Chilean municipalities.
• Robo de Cables (Cable Theft) Report Button Dedicated in-app reporting button for cable-theft incidents targeting the telecommunications industry in Chile, enabling centralized reporting, heat mapping, and coordination with police.
• Botón de Acoso (Harassment Reporting Button) Dedicated in-app reporting button for harassment incidents, initially deployed in Santiago communes and later expanded to private-sector workplaces for employee and contractor reporting.

Quantifiable outcome

• 40%+ improvement in municipal response times (Municipality of Providencia)
• +5 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Carabineros de Chile (Chilean National Police)coreStrategic or Co-development PartnerSOSAFE's 24/7 monitoring center coordinates directly with Carabineros (Chilean national police) when subscribers activate emergency alerts. Carabineros is dispatched based on confirmed threats reported through the SOSAFE platform. This is a foundational operational partnership central to SOSAFE's value proposition.
• Firefighters (Bomberos) and Ambulance ServicescoreStrategic or Co-development PartnerSOSAFE's monitoring center also coordinates with fire brigades and ambulance services in addition to police. The platform routes emergencies to the appropriate emergency service based on the type of incident reported.
• Chilean Municipalities (26 municipalities)coreStrategic or Co-development Partner26 Chilean municipalities have integrated SOSAFE into their official safety infrastructure. These municipalities use SOSAFE CAD to manage citizen reports, coordinate security personnel, and communicate with residents. Examples include Providencia, Las Condes, La Reina, Ñuñoa, Maipú, and Valdivia. The platform automatically routes reports to the appropriate municipality based on the report location.
• PedidosYaminorStrategic or Co-development PartnerPedidosYa delivery riders use SOSAFE's panic button and reporting tools for safety. PedidosYa's leadership endorsed SOSAFE for providing peace of mind to thousands of delivery workers.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Google Nest (Google Home security): Google's smart-home security lineup including Nest Cam and Nest Protect. Broad incumbent in connected home security with deep AI/ML and device integration; potential competitive threat as Google expands into LatAm Spanish-speaking markets.
• Verisure: European leader in professionally monitored home alarms with strong presence in Spain and Portugal. Closest international incumbent analog to SOSAFE's vertically-integrated alarm + 24/7 monitoring center model for Spanish-speaking markets.
• Motorola Solutions (CommandCentral / CommandCAD): Major provider of Computer-Aided Dispatch (CAD) and public-safety software for police, fire, and emergency services worldwide. Comparable to SOSAFE's SOSAFE CAD platform in functionality, though Motorola addresses far larger municipal and public-safety clients globally.
• ADT: Largest traditional home-security provider in the US with professionally monitored alarm systems. Comparable broad incumbent in residential and commercial alarm monitoring; SOSAFE is a more software- and community-led alternative for a different geography.

Direct peers

• Ring: Amazon-owned home-security and doorbell-camera company with a neighborhood-centric social app (Neighbors). Closest direct analog to SOSAFE's consumer-facing camera + community-report subscription model, though Ring operates globally with far deeper marketing budgets.
• SimpliSafe: DTC home-security company selling self-install alarm kits with optional 24/7 professional monitoring on a subscription basis. Directly comparable to SOSAFE's premium residential alarm subscription (~$3-6/month) with PTZ cameras and dispatcher integration.
• Citizen: Real-time neighborhood crime and safety reporting app that notifies users of nearby incidents. Comparable to SOSAFE's free community-reporting layer and its alert-network functionality, though Citizen focuses on software rather than hardware subscriptions.
• Frontpoint: DTC smart-home security company with self-install equipment, mobile app, and professional monitoring subscription. Directly comparable subscription-and-hardware GTM to SOSAFE's residential alarm offering.

Regional players

• Prosegur: Spanish-headquartered multinational security services provider with deep LatAm operations including Chile. Comparable in geographic focus and security-domain expertise, though Prosegur primarily operates manned guarding and electronic monitoring rather than community-app and CAD software.

Emerging players

• Nextdoor: Hyperlocal community platform that increasingly layers in safety and crime-reporting features. Comparable to SOSAFE's community-led growth and neighbor-alert network effects, though Nextdoor operates as a broader community platform without integrated hardware or 24/7 monitoring.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SOSAFE_CL
• YouTubeyoutube.com/c/SOSAFEapp
• Facebookfacebook.com/sosafeapp
• LinkedInlinkedin.com/company/sosafeapp
• Instagraminstagram.com/sosafeapp

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOSAFE