FacilityBot

What FacilityBot does

FacilityBot Pte Ltd is a Singapore-based, privately-held SaaS company that sells a cloud-based Computerized Maintenance Management System (CMMS) and integrated facilities management platform to FM companies, property owners/managers, building occupants, and government entities. Founded in 2019 and operating with 11-50 employees, the company packages fault reporting, preventive maintenance, asset management, configurable workflows, vendor management, procurement, budgeting, billing, and visitor/room/hotdesk/deliveries modules into a single system, with tenants and field staff interacting through messaging apps (WhatsApp, Telegram, Slack, Teams, Line, Viber, Google Chat, Facebook Messenger, Workplace, Webchat) rather than a custom mobile app.

The platform's technical architecture is mobile-first and cloud-delivered, with a public REST API (documented via Postman), Zapier connectivity, Stripe-based tenant payments, MQTT-based IoT sensor integration, and BIM (IFC) model import. A domain-specialized AI layer sits on top, offering Generative AI features (Automated Checklist Generator, Smart Checklist Import, Smart Email Parsing, Asset Insights, Data Insights, AI Knowledge chatbot over SOPs and equipment manuals, AI Fault Reporting via image analysis, and FacilityBot Studio for rapid custom-app prototyping), a 109-language NLP chatbot, computer-vision-based fault identification, and predictive analytics for asset failure. An e-Permit to Work module is aligned with Singapore Workplace Safety and Health requirements.

FacilityBot operates a hybrid product-led and sales-led go-to-market. Pricing is tiered subscription billed in Singapore dollars — Basic at 700 SGD/month for 10 accounts, Professional at 1,375 SGD/month for 25 accounts, and Plus at 2,750 SGD/month for unlimited accounts — with modular add-ons (Token Booster, Analytics, Property Portfolio, Additional Sensors, Attendance-only accounts) and a one-time Enhanced Onboarding service at USD 2,000. A 14-day free trial requires no credit card; enterprise sales are handled through [email protected], and the company explicitly partners with FM companies on ITQ/RFQ/RFP tenders. Revenue concentration among named logos is skewed toward Singapore government ministries (MHA, MOE, DSTA, MND, BCA, EDB, JTC, AIC, Provident Fund) and Singapore-headquartered or Singapore-operating enterprises (NUS, SMU, ITE, Temasek, SMRT, SBS Transit, Johor Port, Suntec, Unilever, Sephora, Foodpanda, Cargill, RHB Bank).

Name

FacilityBot

Legal name

FacilityBot Pte Ltd

Website

https://facilitybot.co

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

FacilityBot Pte Ltd is a Singapore-based cloud CMMS and integrated facilities management SaaS platform serving FM companies, property owners, and government entities, with omnichannel fault reporting across 10+ messaging apps and a domain-tuned Generative AI feature suite.

Ownership category

akta.pro rank

Product category

Computerized Maintenance Management System (CMMS) / Facilities Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Facilities Support Services (561210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

akta.pro secondary industry

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL)

Keywords

• Facilities management software
• Computerized maintenance management
• Preventive maintenance platform
• AI-powered CMMS
• Tenant communication system

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Plans: SaaS subscription model with three tiers (Basic at 700 SGD/month, Professional at 1375 SGD/month, Plus at 2750 SGD/month) billed annually or monthly. Revenue scales with account count and feature access across tiers.
2. Attendance-Only Accounts: Limited accounts for responders (e.g., cleaners) available at USD 5/account/month (annual billing) or USD 6/account/month (monthly billing)
3. Token Booster Pack: Additional AI token capacity available at USD 200/month for 5,000,000 additional tokens for Generative AI features
4. Analytics Add-On: Business intelligence features available as add-on at USD 200/month for embedded custom charts and dashboards
5. Property Portfolio Feature: Multi-property aggregation feature at USD 200/month per Portfolio Admin account for clients managing multiple FacilityBot instances
6. Enhanced Onboarding: One-time onboarding support package at USD 2,000 including implementation planning, training, migration support, SSO setup, and on-site training
7. Additional Sensor Support: IoT sensor capacity expansion at USD 20/month per 10 additional sensors beyond plan limits
8. Stripe Payment Processing: Integrated Stripe payment gateway for collecting credit card and PayNow payments from tenants/requestors (transaction fees charged by Stripe)

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

FacilityBot sells a cloud-based SaaS facilities management and CMMS (Computerized Maintenance Management System) platform that lets building operators, property managers, and facilities management companies run fault reporting, preventive maintenance, asset management, visitor management, room booking, hotdesking, procurement, billing, and tenant communication from a single system. The platform is accessed without downloads through web and mobile apps, with tenants and end users interacting via familiar messaging apps such as WhatsApp, Telegram, Slack, and Teams in 109 languages. Differentiated add-on Generative AI capabilities automate checklist generation, email parsing, fault image recognition, asset failure prediction, and SOP/manual chatbot assistance.

Product overview

FacilityBot is a cloud-based facilities management software platform organized as a core CMMS (Computerized Maintenance Management System) with integrated modules. The core platform includes fault reporting, preventive maintenance, asset management, QR code systems, configurable workflows, vendor management, procurement, billing, and AI-powered features. The Professional and Plus plans unlock additional capabilities including Generative AI features (Automated Checklist Generator, Smart Checklist Import, Smart Email Parsing, Asset Insights, AI Knowledge, AI Fault Reporting, FacilityBot Studio), Responder Live Location, Scheduling, Payments, Tenant Portal, Facility and Room Booking, Hotdesks, Visitor Management, Deliveries, Custom Dashboard, Map Dashboard, BIM Integration, Property Portfolio, and IoT Sensors Integration. The platform supports multi-channel communication through WhatsApp, Telegram, Facebook, Slack, Teams, and other messaging apps, with a 14-day free trial and pricing tiers of Basic (700 SGD/month), Professional (1,375 SGD/month), and Plus (2,750 SGD/month).

Differentiator

Problem solved

Functional benefit

Products and services

• FacilityBot CMMS Award-winning cloud-based Computerized Maintenance Management System (CMMS) and facilities management software platform that streamlines operations, automates maintenance workflows, and improves facility efficiency through a unified solution.
• Fault Reporting

Quantifiable outcome

• Reduce administration costs by up to 80% by replacing paper forms with digital records (e-PTW feature)
• +1 more outcomes

Named customers30 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability11 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core.

• TelegramcoreTechnology or IntegrationNative messaging platform integration enabling users to report faults and make requests through Telegram. Supports two-way communication for status updates and technician communication.
• Facebook MessengercoreTechnology or IntegrationNative messaging integration allowing users to submit fault reports and service requests via Facebook Messenger.
• Facebook WorkplacecoreTechnology or IntegrationEnterprise messaging integration for organizations using Facebook Workplace for internal communication.
• SlackcoreTechnology or IntegrationTeam collaboration platform integration for fault reporting and service requests within Slack workspaces.
• Microsoft TeamscoreTechnology or IntegrationEnterprise communication platform integration for organizations using Microsoft Teams for workplace communication.
• LinecoreTechnology or IntegrationAsian messaging platform integration popular in Japan, Taiwan, and Thailand for fault reporting capabilities.
• VibercoreTechnology or IntegrationMessaging platform integration for fault reporting and service requests via Viber.
• WhatsAppcoreTechnology or IntegrationGlobal messaging platform integration enabling users to report faults and receive status updates via WhatsApp.
• Google ChatcoreTechnology or IntegrationGoogle workspace messaging integration for organizations using Google Chat for team communication.
• WebchatcoreTechnology or IntegrationEmbedded web chat widget for websites enabling browser-based fault reporting without external messaging apps.
• ZapiercoreTechnology or IntegrationAutomation platform integration enabling connections between FacilityBot and 5,000+ applications without custom API development.
• StripecoreTechnology or IntegrationPayment gateway integration for collecting credit card and PayNow payments from tenants for services like car park fees, air conditioning extensions, and event setup.
• API IntegrationcoreTechnology or IntegrationREST API with Postman documentation enabling custom integrations and third-party system connectivity.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Planon: Integrated workplace management system (IWMS) covering maintenance, space, and real estate for large enterprises and universities. Comparable on facilities and asset management for large institutional customers like the universities FacilityBot serves.
• ServiceNow: Enterprise workflow platform with ITSM, ESM, and increasingly facilities/workplace management capabilities. Represents the broad-incumbent threat: large installed bases, deep AI investments, and the ability to bundle facilities workflows into wider enterprise contracts.
• SAP Enterprise Asset Management / SAP PM: SAP's enterprise asset management and plant maintenance modules used by large industrial and facilities organizations. Comparable on EAM/CMMS scope and large-enterprise/government footprint, though typically as part of a much broader ERP suite.
• IBM Maximo Application Suite: Enterprise EAM/CMMS platform from IBM widely used by large asset-intensive organizations, governments, and utilities. A broader incumbent with overlapping asset, maintenance, and work-order capabilities that competes for large enterprise and public-sector deals FacilityBot targets.

Direct peers

• iOFFICE: Cloud workplace and facility management platform covering work orders, preventive maintenance, and visitor management. Competes with FacilityBot in the modern cloud FM segment for mid-market and enterprise customers, including visitor management which FacilityBot also offers.
• Asset Panda: Cloud-based asset tracking and management platform with mobile app for asset and maintenance workflows. Comparable to FacilityBot on cloud CMMS and asset management, especially for organizations seeking configurable asset-centric workflows.
• UpKeep: Mobile-first cloud CMMS targeting maintenance and facility teams with work order, preventive maintenance, and asset management. Closely comparable to FacilityBot on product category (modern cloud CMMS), target market (FM teams and property managers), and PLG/sales-led hybrid GTM.
• Fiix (by Rockwell Automation): Cloud-based CMMS focused on maintenance, asset management, and reliability for facility and manufacturing teams. Directly competes with FacilityBot on core CMMS workflows, AI-enabled maintenance, and enterprise/SMB split across North America and global markets.
• Limble CMMS: Modern cloud CMMS offering work orders, preventive maintenance, and asset management with a mobile app. Comparable product category and target buyers to FacilityBot, especially among mid-market facility and maintenance teams adopting modern cloud-first tools.

Emerging players

• Hippo CMMS: Cloud-based CMMS with web and mobile access for work orders, preventive maintenance, and asset management. Comparable product category and SaaS delivery, typically serving smaller facility and maintenance teams that overlap with FacilityBot's SMB and lower-mid-market base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FacilityBot
• Facebookfacebook.com/FacilityBot-108649724160064
• LinkedInlinkedin.com/company/31130457

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FacilityBot