What Milsoft Utility Solutions does

Milsoft Utility Solutions, Incorporated, is a privately held US vertical software vendor founded in 1989 and headquartered in Abilene, Texas. The company develops an integrated enterprise software platform for electric utilities, cooperatives, and municipal/public-power operators, organized around three pillars: Engineering & Operations (Outage Management System with DisSPatch, FieldSyte mobile field operations, StormSyte mutual aid coordination, WindMilMap GIS embedded in ESRI ArcMap, and WindMil engineering analysis with LightTable and LandBase); Enterprise Accounting & Utility Billing (Customer Information System / iXp acquired via the 2019 Daffron deal, Financial Management System, and Work Management System); and Communications (on-premise and Hosted Interactive Voice Response, TeleLink automated customer service, and two-way texting). The platform is positioned as either an all-in-one suite or a mix-and-match set of modules, with 30+ certified integrations via the MultiSpeak industry interoperability standard and native embedding in the ESRI ArcGIS environment. Core technical differentiators include a deep proprietary electrical circuit model with 'true electrical connectivity' that drives fault analysis, switching simulations, and protective-device coordination across the OMS, GIS, and engineering analysis layers.

Milsoft generates revenue primarily through multi-year enterprise software licensing and subscriptions, with both on-premise and hosted/cloud deployment options (the hosted IVR is explicitly SaaS), supplemented by implementation, training, and professional services. Pricing is quote-based and not publicly disclosed. Go-to-market is direct enterprise field sales, with Regional Account Managers covering US territories, supported by industry-event presence (DTECH, IEEE REPC) and an annual Users Conference; the Cooperative Response Center partnership extends distribution into 350+ utilities across 41 states. The company reports software deployed across more than 1,000 utilities, municipalities, consulting firms, and universities worldwide, with IVR/Communications alone in 250+ utilities processing over 3.1 million outage reports and $495 million in payments through Milsoft systems.

Ownership is concentrated in the founding Carr family: Wayne Carr is Co-Founder and Chairman, with Brian Carr as CEO of Marketing/Treasurer, Jeffrey Carr as CEO of Product, and Adam Turner as CEO of Business Operations/President. The firm has remained independent since founding with no external private equity or venture capital identified, and pursues organic R&D-led growth (CIS v25, E&O v25.2 beta, AEON, UtiliSyte/ArcGIS Pro for DTECH 2026) rather than acquisitive or geographic expansion. Certifications include SOC 2 Type 2 for hosted services, PCI DSS for payment processing, and WCAG 2.1 AA accessibility compliance.

Name

Milsoft Utility Solutions

Legal name

Milsoft Utility Solutions, Incorporated

Website

https://milsoft.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

Milsoft Utility Solutions provides integrated enterprise software for electric utilities, cooperatives, and municipalities, covering outage management, GIS, engineering analysis, customer information/billing, financial management, work management, and IVR communications. The Abilene, Texas-based firm serves over 1,000 utilities across the US through direct sales and integrations.

Ownership category

akta.pro rank

Product category

Utility Operations Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

DER Management Systems (DERMS) & Virtual Power Plants (VPP) (EUADAPAD)

akta.pro secondary industry

DER & Microgrid Interconnection / Grid Edge Integration Services (EUAEANAF)

Keywords

• Utility software platform
• Outage management system
• Distribution engineering analysis
• Customer information system
• Interactive voice response

Headquarters

HQ city

Abilene

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing and Subscriptions: Milsoft provides enterprise software solutions to electric utilities through licensing arrangements. The company offers both on-premise and hosted/cloud deployment options. Software includes Engineering & Operations systems (OMS, GIS, Engineering Analysis), Customer Information Systems, Financial Management, Work Management, and Communications/IVR. The hosted IVR solution operates on a software-as-a-service model.
2. Professional Services: Implementation, training, and support services are provided to customers. The company conducts regional training sessions and offers product training programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Milsoft Utility Solutions develops and sells an integrated enterprise software platform for electric utilities, municipalities, and electric cooperatives. The platform combines Engineering & Operations software (Outage Management, GIS, Engineering Analysis, Field/Mobile Operations, Storm Coordination), Enterprise Accounting & Utility Billing (Customer Information System, Financial Management, Work Management), and Communications/IVR (on-site and hosted Interactive Voice Response, automated customer service). Software is delivered as on-premise licenses or hosted/cloud subscriptions with implementation, training, and support services.

Product overview

Milsoft Utility Solutions provides an integrated enterprise software platform for electric utilities combining Engineering & Operations (E&O) systems with Enterprise Accounting & Utility Billing. The platform consists of three main pillars: (1) Engineering & Operations including Outage Management System (OMS) with DisPatch, FieldSyte mobile platform, StormSyte for mutual aid coordination, GIS (WindMilMap), Engineering Analysis (WindMil) with LightTable and LandBase, and new AEON automated analysis; (2) Enterprise Accounting & Billing including Customer Information System (CIS/Daffron), Financial Management System (FMS), Work Management System (WMS) with iXp customer app; and (3) Communications (IVR) including on-site and hosted Interactive Voice Response, TeleLink automated customer service, and texting integrations. The platform is designed as an all-in-one solution or mix-and-match modules, with dozens of certified integrations via MultiSpeak.

Differentiator

Problem solved

Functional benefit

Brands

• WindMilMap®: Geographic Information System (GIS) for utilities providing electric circuit connectivity modeling within ESRI environment
• WindMil®
• LightTable®
• LandBase®
• FieldSyte™
• StormSyte™
• DisSPatch
• AEON
• iXp®
• UtiliSyte™
• TeleLink®

Products and services

• Outage Management System (OMS) / DisSPatch Power restoration management system for electric utilities that centralizes data from AMI, SCADA, and billing systems to help system operators manage outages more effectively and efficiently.
• Milsoft FieldSyte
• Milsoft StormSyte
• Milsoft GIS (WindMilMap) Geographic Information System for utilities that embeds Milsoft Engineering Analysis logic within the ESRI ArcMap environment, providing a single integrated system for the electric network model with true electrical connectivity.
• Milsoft Engineering Analysis (WindMil) Power distribution engineering and analysis software that lets utility engineers perform system studies on a detailed system model, including load flow analysis, fault location, and protective device coordination.
• LightTable Protective device coordination tool with a library of manufacturers' time-current device curves, supporting curve superimposition, manipulation, and automated fuse and recloser coordination.
• LandBase Engineering analysis and mapping system that enables direct display and re-projection of map layers without data conversion, supporting both vector and image layer formats.
• Milsoft AEON (Automated Engineering and Operations Network) Automated Engineering and Operations Network that acts as a bridge between real-time grid data and the utility's engineering and operations platforms, automatically gathering and analyzing data for grid monitoring, maintenance, and optimization.
• Milsoft CIS (Customer Information System) Customer information system that serves as a billing hub, gathering all relevant consumer data into one location in real time, with support for prepaid billing, net metering, and a 360-degree view of consumers.
• Financial Management System (FMS) Financial management software for utilities and municipalities supporting month, quarter, and year-end workflows, with General Ledger, Accounts Payable, Invoice Entry, Vendor Management, Payroll, and Fixed Assets modules.
• Work Management System (WMS) Work management solution for planning, tracking, organizing, and reviewing daily workflow, business processes, and workforce activities, including inventory, transportation, work orders, and staking integrated with ESRI-based mapping.
• Milsoft IVR (On-Site Interactive Voice Response) On-site interactive voice response system for automated customer service, outage reporting, bill payment, and overflow call handling, with PCI compliance for secure payment processing.
• Hosted IVR Cloud-based Interactive Voice Response (SaaS) providing 24/7 automated customer support, outage intake, and payment processing with no on-site hardware/software maintenance, hosted in a Terremark facility.
• TeleLink (Automated Customer Service System) Automated customer service system available 24/7 that handles routine customer services to free CSR time for complex issues, with automated attendant, bill payment, notifications, and surveys.

Quantifiable outcome

• ROI often realized in just a few storms
• +4 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability5 records

Feature12 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• TextPower Inc.coreTechnology or IntegrationTextPower provides dynamic texting solutions for Milsoft Customer Outage Alerts, Personnel Notification, and Milsoft IVR. Their SmartAlerts platform enables 2-way outage notifications, bill reminders, disconnect notices, and field crew communications. TextPower provides alerts and authentication solutions to utilities throughout North America.
• MultiSpeakcoreTechnology or IntegrationMultiSpeak Specification is a key industry-wide standard for enterprise application interoperability in distribution utilities. Milsoft has certified integrations through MultiSpeak, enabling interoperability with various utility technologies.
• ESRIcoreTechnology or IntegrationESRI is the provider of ArcGIS/ArcMap environment in which Milsoft GIS (WindMilMap) operates. Milsoft GIS allows users to edit the circuit model in the ESRI environment with various landbase data layers.
• Invoice CloudcoreTechnology or IntegrationInvoice Cloud provides online bill payment services, offering electronic bill presentment and payment (EBPP) with flexible billing/payment options including autopay, real-time mobile and Pay by Text, web, and phone payments. Helps utilities improve customer collections and ease CSR burden.
• Cooperative Response Center (CRC)coreChannel Partner/ Reseller/ DistributorCRC was formed in 1992 by Midwestern electric cooperatives and is now the largest utility call center of its kind, operating 24-hours-a-day from facilities in Minnesota, Texas, and Tennessee. CRC provides after-hour call handling, dispatching, and alarm monitoring to 350 electric utilities in 41 states.
• American Public Power AssociationminorStrategic or Co-development PartnerMilsoft is an Associate Member of the American Public Power Association, supporting the public power utility community.
• National Rural Electric Cooperative Association (NRECA)minorStrategic or Co-development PartnerMilsoft is an Associate Member of NRECA, supporting electric cooperatives across the United States.
• IEEEminorStrategic or Co-development PartnerMilsoft is an Associate Member of IEEE, demonstrating commitment to engineering standards and the electric power industry.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Open Systems International (OSI / Hitachi Energy): OSI, now part of Hitachi Energy, provides ADMS, EMS, and SCADA platforms to utilities worldwide. It overlaps with Milsoft's OMS and grid operations offering but typically serves larger investor-owned and municipal utilities with more complex deployments.
• National Information Solutions Cooperative (NISC): NISC is a cooperative-owned IT provider offering CIS, billing, accounting, and operational software to electric, water, and telecommunications utilities. It directly competes with Milsoft's Daffron-based CIS, FMS, and WMS products in the same electric cooperative customer base.
• Futura Systems: Futura provides GIS, staking, and work management software purpose-built for electric and fiber utilities. It directly competes with Milsoft's WindMilMap GIS, LandBase, and Work Management products, particularly for cooperative and municipal utility customers.
• Survalent Technology: Survalent provides SCADA, OMS, and distribution management software to electric utilities globally, with a strong footprint in cooperatives and municipal utilities. It is one of Milsoft's closest direct competitors in the small/mid electric utility operations software segment, particularly for OMS and ADMS-adjacent capabilities.

Broad incumbents

• Oracle Utilities: Oracle Utilities offers a broad suite of CIS, MDM, and grid operations applications to electric, gas, and water utilities globally. As a broad incumbent, it competes with Milsoft's enterprise billing/analytics offerings but generally targets larger investor-owned utilities rather than Milsoft's small/mid cooperative focus.
• SAP for Utilities: SAP provides enterprise software solutions for utilities including billing, asset management, and analytics as part of its broader ERP portfolio. It overlaps with Milsoft's CIS and FMS products but is more frequently deployed by large investor-owned utilities rather than cooperatives.
• Itron: Itron provides smart metering, AMI networks, and utility data management solutions to electric, gas, and water utilities worldwide. While primarily known for metering hardware and AMI, its software stack increasingly overlaps with Milsoft's MDM and customer-facing analytics modules.
• Schneider Electric (EcoStruxure Grid Operation): Schneider Electric offers ADMS, DERMS, and grid edge software for utilities through its EcoStruxure platform. It is a broader incumbent operating across multiple utility tiers and competes most directly with Milsoft's OMS and engineering analysis capabilities at the upper end of Milsoft's market.
• CGI (Utility Solutions): CGI provides enterprise IT and business process services to utilities globally, including CIS implementations and grid operations software. It is a broad incumbent that occasionally competes with Milsoft in larger cooperative and municipal procurements, particularly for end-to-end transformation programs.
• Trimble (Utilities / Cityworks): Trimble provides GIS-centric asset management and field operations solutions for utilities and municipalities, competing with elements of Milsoft's GIS and Work Management product lines. Its broader portfolio spans multiple infrastructure verticals beyond Milsoft's electric utility focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/milsoft
• YouTubevimeopro.com/milsoft/milsoft-product-information
• Facebookfacebook.com/milsoft.utility.solutions
• LinkedInlinkedin.com/company/milsoft-utility-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Milsoft Utility Solutions