What Hayat Pharmacy does

Hayat Pharmacy is a privately held, independent community pharmacy operator founded in 2011 by pharmacist Hashim Zaibak, headquartered in Milwaukee and operating 18 retail pharmacy locations and one Long-Term Care Pharmacy across Southeast Wisconsin. The business model layers multiple service lines on top of core prescription dispensing: free prescription delivery, free medication packaging synchronized to day-and-time dosing, medication therapy management, in-home long-acting injectable (LAI) administration, vaccines and on-site vaccine clinics, durable medical equipment, behavioral health medication management, and harm reduction (fentanyl/xylazine test strips, Narcan via a public vending machine, medication disposal). The customer base spans general community patients in pharmacy-desert neighborhoods, long-term care facilities statewide, behavioral health patients requiring coordinated psychiatric and LAI therapy, healthcare providers making e-prescribing referrals, and organizations contracting on-site clinics. A multilingual workforce speaking more than 20 languages is positioned as a core differentiator in serving the diverse populations of greater Milwaukee.

Revenue is generated through transaction-based prescription dispensing (insurance-reimbursed), professional service fees (MTM consultations, in-home injection services covered by most insurers), per-vaccine administration fees, DME product sales with a $40 consultation fee outside Milwaukee/North Shore, and ancillary OTC sales. Hayat operates as a Health Mart franchise and participates in CPESN, NCPA, and Pharmacy Society of Wisconsin networks, with academic affiliations to four pharmacy schools supporting residency pipelines. Distinguishing commercial mechanics include: free delivery and packaging as customer-acquisition levers, a HIPAA-compliant five-minute online prescription-transfer form, and active prescription-transfer events timed to competitor (Walgreens) closures across Milwaukee. Operational scale signals include 18 locations across roughly five Wisconsin cities, doubled clinical headcount since 2023, an in-home LAI program averaging approximately 65 injections per week, and continued unit growth with a 20th location announced for 2025.

The company does not appear to be backed by institutional capital — no funding rounds, parent entities, or M&A history are disclosed in the source material. Ownership is founder-operated with Hashim Zaibak as CEO and Tamir Kaloti as President. Differentiation rests on a combination of physical footprint in underserved neighborhoods, clinical service depth (particularly in behavioral health and LAI administration), free ancillary services that raise switching costs, and a multilingual service model that chains have not replicated in this market.

Name

Hayat Pharmacy

Legal name

Hayat Pharmacy

Website

https://hayatrx.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Hayat Pharmacy operates 18 community pharmacies and one long-term care pharmacy across Southeast Wisconsin, serving diverse inner-city communities with prescription dispensing, free medication packaging and delivery, in-home clinical services, and behavioral health support including long-acting injectable administration.

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110), Ambulatory Health Care Services (621), Nursing Care Facilities (Skilled Nursing Facilities) (623110)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Medication Therapy Management (MTM) & Clinical Pharmacy Services (HLAFALAH)

akta.pro secondary industries

Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies (HLAFALAF), Injectables & Specialty Medication Support (e.g., insulin, biologics) (HSABALAG), Prescription Pickup, Delivery & Refill Coordination (HSABALAC), Medication Reconciliation & Skilled Medication Administration (Clinical) (HSABACAH), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

Keywords

• Community pharmacy services
• Prescription dispensing
• Medication therapy management
• Behavioral health pharmacy
• Long-term care pharmacy

Headquarters

HQ city

Milwaukee

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Prescription Dispensing: Core revenue from dispensing prescription medications to patients. Hayat accepts insurance and processes prescriptions for patients across all 18+ locations.
2. Medication Packaging (Free): Medication packaging service is offered free of charge to patients as a differentiator and value-add service to improve medication adherence.
3. Free Prescription Delivery: Free prescription medication delivery service for patients at no additional cost or membership fees. Same-day and next-day delivery available in select areas.
4. Durable Medical Equipment (DME): Sale and consultation of durable medical equipment including walkers, wheelchairs, bath safety equipment, compression garments, therapeutic footwear, wound care supplies, and incontinence supplies. Home medical supplies consultation fee of $40 for visits outside Milwaukee and North Shore areas.
5. Medication Therapy Management (MTM): Pharmacist consultations for medication therapy management. Covered under some government and private prescription plans with insurance billed directly.
6. Vaccine Administration: Revenue from administering vaccines including COVID-19, flu, RSV, shingles, pneumonia, MMR, HPV, Hepatitis A and B, and travel vaccines. Walk-in appointments available at all 18 locations.
7. In-Home Injection Services: Nurse-led at-home injection assistance for established Hayat Pharmacy patients including adults and those with special needs. Covered by most insurances.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels6 records

Core offering

Hayat Pharmacy operates 18 community pharmacy locations plus a dedicated long-term care pharmacy across Southeast Wisconsin, dispensing prescription medications and offering complementary clinical services including medication packaging, free home delivery, vaccines, in-home long-acting injectable administration, durable medical equipment, and behavioral health medication management. The company serves general community patients, caregivers, long-term care facilities, healthcare providers, and organizations through retail storefronts, in-home visits, on-site clinics, and provider referral channels.

Product overview

Hayat Pharmacy operates as a multi-service community pharmacy network with 18 retail locations and 1 long-term care pharmacy in Southeast Wisconsin. The portfolio combines core pharmacy services (prescription transfer, delivery, medication packaging, synchronization, and consultations) with health services (vaccines, in-home injections, durable medical equipment, new patient consultations) and specialized behavioral health services (psychiatric medication management, long-acting injectables, substance use disorder support). Services integrate with pharmacy operations through free delivery, medication packaging, and synchronization to create a coordinated care model supporting patients with chronic conditions, behavioral health needs, and complex medication regimens.

Differentiator

Problem solved

Functional benefit

Products and services

• Prescription Transfer Service A HIPAA-compliant online form that lets patients transfer prescriptions from other pharmacies to Hayat in approximately five minutes, with support for transfers from multiple pharmacies.
• Free Prescription Delivery Complimentary home delivery of prescription medications with next-day and same-day options in select service areas, delivered by Hayat Pharmacy medication couriers.
• Medication Packaging Service Free specialized packaging that organizes multiple medications by time and day with labels containing images, descriptions, dosage instructions, and expiration dates to support adherence.
• Medication Synchronization A program that aligns refill dates for multiple prescriptions to a single day each month, reducing pharmacy trips and pairing refills with a comprehensive pharmacist consultation.
• Medication Therapy Management (MTM) One-on-one pharmacist consultations reviewing medication regimens, educating patients on drug interactions, side effects, and dosages, and coordinating with prescribers; covered under some government and private plans.
• Safe Medication Disposal Year-round drug disposal receptacles at 10 select locations accepting medications in original containers or sealed plastic bags to enable safe disposal of unused drugs.
• Over-the-Counter Products Retail selection of OTC medications including vitamins, pain relief, allergy/cold/flu remedies, digestive health products, first aid supplies, and personal care items including Foster & Thrive branded products.
• Vaccines Walk-in immunization services at all 18 locations covering COVID-19, influenza, RSV, shingles, pneumonia, Tdap, HPV, Hepatitis A and B, MMR, meningitis, varicella, typhoid, and polio vaccines.
• On-Site Vaccine Clinics Off-site vaccination services delivered to businesses, schools, community centers, and organizations with Hayat handling setup, logistics, and administration at no additional site fee.
• In-Home Injections Nurse-led at-home injection services for established patients covering long-acting injectables (LAI) and subcutaneous/intramuscular injections, covered by most insurances.
• New Patient Consultation Initial one-on-one pharmacist counseling for new patients to review medications, provide education, and establish access to Hayat services, delivered by staff fluent in more than 20 languages.
• Home Medical Supplies (Durable Medical Equipment) Durable medical equipment including walkers, wheelchairs, canes, bath safety equipment, compression garments, therapeutic footwear, wound care supplies, and health monitors, with in-home or pharmacy consultations.
• Behavioral Health Services Pharmacist-led psychiatric medication management including long-acting injectables, substance use disorder support, and provider coordination for patients with mental health conditions.
• Substance Use Disorder Resources Harm reduction resources including free fentanyl and xylazine test strips, Narcan kits distributed through a vending machine at the Greenfield location, and mail-back envelopes for medication disposal.
• Long-Term Care Pharmacy Full-service long-term care pharmacy serving assisted living facilities, nursing homes, group homes, and adult family homes across Wisconsin from its 807 W. Layton Ave. Suite B location, providing specialized packaging and coordinated facility delivery.

Quantifiable outcome

• 38% reduction in medication adherence failure with in-home LAI administration compared to clinic-based administration
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

17 partnerships are on record, tiered core and supporting.

• Health MartcoreChannel Partner/ Reseller/ DistributorHayat Pharmacy is part of the Health Mart franchise. Health Mart provides independent pharmacies with marketing support, technology, and buying power while allowing local ownership. Hayat has been recognized as Health Mart Pharmacy of the Year in 2014 and 2021.
• CPESN (Community Pharmacy Enhanced Services Network)coreStrategic or Co-development PartnerCPESN is a network of enhanced services pharmacies focused on improving patient outcomes through clinical services, care coordination, and improved medication access. Hayat participates as an enhanced services pharmacy.
• NCPA (National Community Pharmacists Association)coreStrategic or Co-development PartnerNCPA represents independent community pharmacists. Hayat maintains membership and displays NCPA affiliation, supporting advocacy for independent pharmacy practice.
• Pharmacy Society of WisconsincoreStrategic or Co-development PartnerState-level professional pharmacy organization supporting Wisconsin pharmacists through education, advocacy, and practice advancement.
• Autism United of WisconsincoreStrategic or Co-development PartnerPartnership to provide sensory-friendly vaccine experiences. Hayat pharmacists are trained to provide calm and supportive vaccine experiences for children with Autism, ADHD, and other developmental disabilities, offering sensory-friendly kits.
• UW-Madison School of PharmacysupportingStrategic or Co-development PartnerPartnership for substance use disorder resources and overdose prevention education. Collaborates on providing fentanyl and xylazine test strips with education on safe use.
• Wisconsin Opioid Overdose Response Center (WOORC)supportingStrategic or Co-development PartnerPartnership for overdose prevention resources and education. Supports provision of fentanyl and xylazine test strips and harm reduction education.
• City of GreenfieldsupportingStrategic or Co-development PartnerCity partnership for harm reduction vending machine at Hayat Greenfield location (4931 S 27th St.). Machine provides Narcan kits, fentanyl test strips, and gun locks at no cost.
• Leading Age WisconsinsupportingStrategic or Co-development PartnerState association representing organizations serving older adults. Hayat partners for better aging services and long-term care pharmacy support.
• Wisconsin Assisted Living Association (WALA)supportingStrategic or Co-development PartnerState association for assisted living providers. Supports quality care for Wisconsin seniors through pharmacy partnership.
• Wisconsin Primary Health Care AssociationsupportingStrategic or Co-development PartnerState association representing community health centers. Partnership supports integrated healthcare delivery for underserved populations.
• NAMI WisconsinsupportingStrategic or Co-development PartnerNational Alliance on Mental Illness Wisconsin chapter. Partnership supports mental health awareness and behavioral health services.
• Wisconsin Recovery AlliancesupportingStrategic or Co-development PartnerCoalition supporting recovery from substance use disorders. Partnership for overdose prevention and substance use treatment support.
• Concordia University of WisconsinsupportingOthersStudent and residency program partnership providing experiential learning opportunities for pharmacy students.
• Medical College of WisconsinsupportingOthersStudent and residency program partnership for pharmacy education and training.
• Rosalind Franklin University of Medicine and SciencesupportingOthersStudent and residency program partnership providing pharmacy education opportunities.
• University of Wisconsin MadisonsupportingOthersStudent and residency program partnership with UW-Madison School of Pharmacy for pharmacy education and training.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Genoa Healthcare: Genoa Healthcare is the largest behavioral health pharmacy operator in the US, embedded in community mental health clinics and specializing in psychiatric medications and LAI administration — directly comparable to Hayat's behavioral health and LAI services line.
• Guardian Pharmacy Services: Guardian Pharmacy Services is one of the largest LTC and closed-door pharmacy operators in the US, serving assisted living, skilled nursing, and behavioral health facilities — directly comparable to Hayat Long-Term Care Pharmacy.

Broad incumbents

• CVS Pharmacy: CVS Pharmacy operates the largest US pharmacy and PBM enterprise and competes with Hayat across dispensing, MTM, and vaccines; its scale, MinuteClinic integration, and Caremark PBM represent the upper bound of pharmacy services competition.
• Walgreens: Walgreens is the largest US retail pharmacy chain by store count and the dominant incumbent in Milwaukee. Its ongoing store closures are a direct source of prescription-transfer volume for Hayat, while its full-store breadth across retail, clinical, and LTC makes it a comparable incumbent.
• Omnicare (CVS Health): Omnicare is the largest LTC pharmacy operator in the US as a CVS Health subsidiary, serving skilled nursing and senior living communities — a broader incumbent analog to Hayat Long-Term Care Pharmacy.

Emerging players

• Amazon Pharmacy: Amazon Pharmacy is a digital-first, mail-order pharmacy offering free delivery, transparent pricing, and Prime-integrated refills — a direct competitor to Hayat's free-delivery and convenience-based positioning from a tech-enabled emerging player.
• Alto Pharmacy: Alto Pharmacy is a tech-enabled pharmacy offering same-day delivery, in-app provider chat, and specialty medication support — comparable to Hayat's free-delivery, packaging, and behavioral health services model from a digitally native emerging player.

Regional players

• Thrifty White Pharmacy: Thrifty White Pharmacy is a regional employee-owned community pharmacy chain headquartered in the Upper Midwest with locations across Wisconsin and neighboring states — a regional peer offering comparable free packaging, synchronized refills, and clinical services in adjacent geographies.

Others

• CPESN USA: CPESN is a national network of community pharmacies delivering enhanced clinical services and participating in payer contracts for MTM and adherence — Hayat is itself a CPESN participant, making the network a peer in the same clinical-services franchise model.
• Health Mart: Health Mart is Hayat's franchise network, comprising thousands of independent community pharmacies across the US with shared marketing, technology, and buying power — comparable as the franchise/buying-group ecosystem that Hayat operates within.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hayat-pharmacy

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hayat Pharmacy