Visualcare
Visualcare is an Australian B2B SaaS platform that unifies rostering, claiming, SCHADS payroll interpretation, and compliance for 600+ NDIS and Aged Care providers serving more than 158,000 participants across Australia.
- Company typePrivate
- Founded2016
- HeadquartersNorwood, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Visualcare does
Visualcare (legal entity Visual Data Solutions Pty Ltd) is an Australian B2B SaaS company founded in 2016 and headquartered in Norwood, South Australia, that provides an end-to-end care management platform to National Disability Insurance Scheme (NDIS) and Aged Care providers. The platform unifies participant management, worker matching, rostering, mobile worker enablement (vWorker), claiming against NDIS and government aged-care programs, SCHADS payroll award interpretation (via Pay Cat), and exports to Xero/MYOB/Reckon in a single workflow, with web administration via vCore. Its core technical stack is PHP/MySQL on AWS (Aurora, load balancers, with containerization in progress), with Auth0 for identity, a public product roadmap hosted on Canny, and integration roadmaps against the NDIA API and Services Australia API for direct claiming.
The company sells on a quote-based, annually billed subscription model through a direct enterprise field sales motion ('Request a Demo' on visualcare.com.au), targeting mid-to-large NDIS and Aged Care providers across Australia. Visualcare reports 600+ Australian provider customers serving 158,000+ participants, with documented outcomes including 90% payroll time reduction (True Diversity), participant-base scaling from 1,100 to 1,800 in two years at halo, and invoicing compression from weeks to days at PALS Inc. The 2025 product roadmap has been dominated by a six-module Support at Home (SAH) compliance suite timed to the Australian government's HCP-to-SAH transition, alongside an NDIA API pilot and planned AI features (AI Client Snapshot, AI Note-Taking). Ownership is private and founder/management-led with no disclosed external funding; the executive team comprises CEO Michael Graves, CFO Sarah McQueen, CTO Martin Lau, and functional heads across product, sales, marketing, customer success, and people & culture.
Visualcare firmographics
Firmographics- Name
- Visualcare
- Legal name
- Visual Data Solutions Pty Ltd
- Website
- https://visualcare.com.au
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Visualcare is an Australian B2B SaaS platform that unifies rostering, claiming, SCHADS payroll interpretation, and compliance for 600+ NDIS and Aged Care providers serving more than 158,000 participants across Australia.
- Ownership category
- akta.pro rank
Visualcare industry classification
Industry- Product category
- Care Management Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Comprehensive Geriatric Assessment & Care Planning (HLADALAA)
- akta.pro secondary industry
- Comprehensive Geriatric Assessment & Care Planning (HSABAIAA)
Keywords
Where Visualcare is headquartered
LocationHeadquarters
- HQ city
- Norwood
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Visualcare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Subscription (SaaS): Visualcare operates as a B2B SaaS provider offering a care management platform on a subscription basis to NDIS and Aged Care providers. Pricing is quote-based, likely tiered by organization size, module usage, and number of participants/workers. The platform includes rostering, claiming, payroll, and compliance features as part of the integrated system.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise quote-based pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Visualcare product offering
Product offeringCore offering
Visualcare is a B2B SaaS care management platform built for Australian NDIS and Aged Care providers. The platform unifies rostering, participant management, claiming, invoicing, payroll, and compliance in a single system, with built-in SCHADS award interpretation, native Xero/MYOB/Reckon integrations, and live government API connectivity (Services Australia, NDIA). It is delivered as a web application (vCore) with a companion mobile app (vWorker) for field staff.
Product overview
Visualcare is a unified care management platform designed for Australian NDIS and Aged Care providers. The core Visualcare platform integrates participant management, worker matching, rostering, claiming, invoicing, and payroll into a single workflow. Supporting products include vWorker (mobile app for field workers), vCore (web administration portal), and a public Product Roadmap portal powered by Canny. The Support at Home module addresses the HCP to SAH framework transition with quoting, budgeting, claiming, and compliance features. Award-Aware Rostering and Payroll Award Interpretation (powered by Pay Cat) provide SCHADS compliance and financial optimization capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Visualcare Care Management Platform Unified care management platform for Australian NDIS and Aged Care providers that integrates participant management, worker matching, shift rostering, claiming, invoicing, and payroll processing in a single workflow. Delivered via annual subscription with quote-based enterprise pricing.
- vWorker Mobile Application Mobile application for front-line care workers and support staff to view shift details, submit timesheets, document shift notes, and communicate with coordinators. Allows workers to pick up shifts directly and access participant information on the go.
Quantifiable outcome
- 90% time saved on payroll processing (5-6 hours reduced to 30 minutes per pay period)
- +4 more outcomes
Companies that use Visualcare
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles2 records
Visualcare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature8 records
Visualcare partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- Pay CatcorePay Cat integration provides payroll-grade SCHADS award interpretation within Visualcare. This enables accurate award interpretation before timesheets are exported to payroll, audit-ready timesheets integrated with payroll systems, and shifts matched to correct award rates eliminating guesswork and compliance risk.
- XerocoreNative Xero integration for streamlined payroll and invoicing export. True Diversity case study demonstrates direct export of payroll data to Xero with automated calculations.
- MYOBcoreMYOB integration for payroll export, allowing providers to export award-interpreted timesheets directly to MYOB payroll systems.
- Auth0supportingAuth0 provides identity management solution for improved login flow with self-service password and 2FA resets. Trusted globally for enterprise-grade security.
- NDIA (National Disability Insurance Agency)coreNDIS API integration in development to pull real-time NDIS plan details directly from NDIA, enable direct claiming through NDIA API, and provide live budget tracking. Closed pilot phase active with select providers.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Visualcare competitors and assessment
Company assessmentBroad incumbents
- iCareHealth (Telstra Health): iCareHealth, owned by Telstra Health, is a long-standing Australian provider of clinical and care management software for residential aged care, home care, and community services. As a broader incumbent in Australian aged care IT, it competes with Visualcare for the same provider customer base.
- Sandata Technologies: Sandata provides home care scheduling, electronic visit verification (EVV), and billing solutions for home care agencies and managed care payers. Its payer-integrated model for personal care services is structurally analogous to Visualcare's NDIA-integrated approach in Australia.
- Access Care (Access Group): Access Group (UK/AU) provides care management software for home care, supported living, and disability providers across the UK, Australia, and Ireland. It competes with Visualcare for Australian NDIS and aged care provider customers and represents a comparable full-suite care management SaaS.
- WellSky Home Health: WellSky (formerly Kinnser) provides enterprise-grade home health, hospice, and personal care software with scheduling, billing, and clinical modules. While US-centric, it represents a comparable large-scale vertical SaaS player in the home and community care market with overlapping capabilities to Visualcare.
Direct peers
- Procura (by AlayaCare): Procura, now part of AlayaCare, provides software for aged, disability, and community care providers across Australia, Canada, and the US. It directly overlaps with Visualcare's NDIS and aged care provider functionality in the Australian market.
- Brevity Software: Brevity Software is an Australian care management SaaS provider focused on NDIS, Aged Care, and community service organizations. It competes head-to-head with Visualcare in rostering, billing, and compliance workflows for Australian NDIS and aged care providers.
- Mirus Australia: Mirus Australia provides rostering, billing, and care management software specifically for Australian residential aged care, home care, and NDIS providers. Its product scope and customer base overlap directly with Visualcare in the Australian home and community care market.
- Lumary: Lumary is an Australian-headquartered SaaS platform providing care management, rostering, and NDIS/Aged Care software to disability and aged care providers. It is the closest direct competitor to Visualcare in the Australian NDIS/Aged Care vertical SaaS market, with overlapping features in participant management, rostering, and claiming.
Emerging players
- AlayaCare: AlayaCare is a cloud-based home care platform offering scheduling, clinical documentation, billing, and back-office workflows for home and community care agencies in Australia, North America, and beyond. It is a credible international peer with growing Australian footprint competing for mid-to-large home care providers.
- HHAeXchange: HHAeXchange is a US-based home care management platform serving Medicaid managed care plans and home care agencies, with payer-provider workflow features comparable to Visualcare's NDIS claiming and budget tracking. It serves as a comparable business model peer for vertical home care SaaS at scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Visualcare social profiles
Digital presenceVisualcare compliance and trust
Trust signalCompliance1 record
Visualcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Visualcare leadership team
Management profileNumber of profiles
Profiles9 records
Visualcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Visualcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Visualcare
What does Visualcare do?
Visualcare is a B2B SaaS care management platform built for Australian NDIS and Aged Care providers. The platform unifies rostering, participant management, claiming, invoicing, payroll, and compliance in a single system, with built-in SCHADS award interpretation, native Xero/MYOB/Reckon integrations, and live government API connectivity (Services Australia, NDIA). It is delivered as a web application (vCore) with a companion mobile app (vWorker) for field staff.
Is Visualcare a public or private company?
Visualcare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Visualcare founded?
Visualcare was founded in 2016. It employs 11 to 50 people.
Where is Visualcare based?
Visualcare is headquartered in Norwood, Australia, in the Oceania region.
How does Visualcare make money?
One revenue line is on record: software Subscription (SaaS).
Who are Visualcare's main competitors?
Broad incumbents on record are iCareHealth (Telstra Health), Sandata Technologies, Access Care (Access Group) and WellSky Home Health. Direct peers are Procura (by AlayaCare), Brevity Software, Mirus Australia and Lumary. Emerging players are AlayaCare and HHAeXchange.
Does Visualcare have an API?
Yes. Visualcare offers API integrations with government systems for claiming workflows. Services Australia API integration enables Support at Home (SAH) claiming with both CSV-based claiming and API connectivity at organisation and participant levels. NDIA API integration is in development (closed pilot phase, live in testing environment) for live plan & budget sync and direct NDIS claiming. The platform also integrates with external payroll systems (Xero, MYOB) via CSV export.
What industry is Visualcare in?
Visualcare's product category is Care Management Software. Its primary akta.pro industry code is HLADALAA, Comprehensive Geriatric Assessment & Care Planning, with a secondary code of HSABAIAA, Comprehensive Geriatric Assessment & Care Planning. Its NAICS code is 624120 and its SIC code is 7370.