Immediation
Immediation, operating as ADR Technology Pty Ltd, is an Australian SaaS company providing end-to-end case management software for alternative dispute resolution, serving mediators, arbitration tribunals, ombudsmen, and in-house HR departments globally.
- Company typePrivate
- Founded2017
- HeadquartersRichmond, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Immediation does
Immediation, legally ADR Technology Pty Ltd and headquartered in Perth and Sydney, Australia, is a privately held SaaS company that provides an end-to-end case management platform for alternative dispute resolution (ADR) professionals. The platform supports mediation, arbitration, adjudication, and automated negotiation workflows, with features spanning case and panel management, automated intake forms, financial management and bulk invoicing, secure encrypted video conferencing, document co-drafting and e-signature, white-label branding, de-confliction calendars, and a recently launched two-sided MarketPlace. It is offered in three tiers — Professional (A$499/yr), Team (A$3,050/yr), and Enterprise (custom) — with usage-based overages, and integrates natively with Clio legal practice management software via encrypted APIs, DocuSign for e-signing, and is video-conference agnostic (supporting Zoom, MS Teams, and Google Hangouts). Regional data hosting in Australia and the US addresses data-jurisdiction requirements for enterprise customers.
The company serves a diversified customer base including sole mediator practitioners, mid-sized mediation practices, arbitration tribunals and centres, ombudsman services, in-house HR departments, and courts and adjudication bodies, and has facilitated 10,344 cumulative cases across mediation, arbitration, and hearing categories. Its go-to-market blends product-led growth (14-day free trial, quick-start video, self-serve onboarding) for the SMB base with enterprise field sales and custom contracts for arbitration institutions, ombudsmen, and HR departments. Distribution is reinforced by channel partnerships (notably Performance Laws, which bundles its Cultivation System Essentials business development program with Professional and Team editions), technology partnerships with Clio, Microsoft, and Habeas, and partnerships with industry bodies including CPR Dispute Resolution, ICDRS, NMAS, and Resolution Institute. Ryan AI, an ADR-specific chatbot powered by Habeas and trained on CPR, UNCITRAL, and Family Law Act Australia 1975, was launched in March 2025 alongside the Immediation MarketPlace.
Immediation firmographics
Firmographics- Name
- Immediation
- Legal name
- ADR Technology Pty Ltd
- Website
- https://immediation.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Immediation, operating as ADR Technology Pty Ltd, is an Australian SaaS company providing end-to-end case management software for alternative dispute resolution, serving mediators, arbitration tribunals, ombudsmen, and in-house HR departments globally.
- Ownership category
- akta.pro rank
Immediation industry classification
Industry- Product category
- Alternative Dispute Resolution Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)
Keywords
Where Immediation is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Immediation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription - Professional Tier: Entry-level subscription at $499/year or $49/month. Includes 1 user, 2 cases/month, automated intake forms, case management, DocuSign for web-conference, invoicing, basic reporting, Ryan AI chatbot, and MarketPlace listing. Annual billing offers significant discount (~$588/year vs ~$1,188/year for monthly).
- SaaS Subscription - Team Tier: Mid-tier subscription at $3,050/year or $299/month. Includes 10 users, 20 cases/month, custom branding, DocuSign integration, neutral selection, Clio integration, and silver-level support. Annual billing saves ~$2,488/year vs monthly.
- SaaS Subscription - Enterprise Tier: Custom pricing for arbitration tribunals, ombudsmen, and organisations with custom ADR needs. Includes custom intake forms, custom reporting, panel management, custom training, gold premium support, dedicated account management, and quarterly reviews.
- Overage Charges: Professional tier charges $17 USD/$20 AUD per additional case above 2/month limit. Team tier charges $12 USD/$15 AUD per additional case above 20/month limit. Billed quarterly at calendar quarter-end (March, June, September, December).
- Performance Laws Cultivation System (Bundled): Performance Laws Cultivation System Essentials (normally $99/month) bundled at no extra cost with Professional and Team editions. Marketing partnership drives subscription conversion.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Professional - Solo practitioners and small mediation practices |
| Subscription | Annual | Team - Medium-sized mediation practices |
| Subscription | Multi-year contract | Enterprise - Arbitration tribunals, ombudsmen, in-house HR departments |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels7 records
Immediation product offering
Product offeringCore offering
Immediation provides a cloud-based, end-to-end case management platform purpose-built for Alternative Dispute Resolution (ADR) covering mediation, arbitration, and adjudication. Its core capabilities include centralized case management, automated intake forms, panel management for hundreds of neutrals, secure encrypted video and document co-drafting, financial management with invoicing and credit card processing, and an AI chatbot (Ryan AI) trained on ADR legal documents. The platform is sold via tiered subscriptions (Professional, Team, Enterprise) and is also accessible through the Immediation MarketPlace that connects practitioners with clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Immediation Platform Cloud-based, end-to-end ADR case management platform covering mediation, arbitration, and adjudication. Provides case management, automated intake forms, panel management for neutrals, financial management (invoicing, credit card payments, monthly reports), secure encrypted video, document co-drafting, e-signing, automated workflows, white-label branding, and Clio integration. Available in Professional, Team, and Enterprise editions for sole mediators, mid-sized practices, and institutions.
- Ryan AI AI-powered chatbot that provides conversational answers with source citations to questions about ADR, trained on ADR-specific legal documents. Designed for ADR practitioners and parties to assist with intake and ADR information queries. Available within the Professional tier (and above).
- Immediation MarketPlace Central hub at marketplace.immediation.com connecting individuals seeking ADR services with qualified practitioners. Practitioners list their services and clients can discover and book dispute resolution providers. Exclusive bonus for Professional and Team edition subscribers.
Quantifiable outcome
- 10,344 total cases handled on platform
- +1 more outcomes
Companies that use Immediation
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles6 records
Immediation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature15 records
Immediation partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- CliocoreClio legal practice management software integration via encrypted APIs. Auto-populates case files from Clio into Immediation through 3-step admin approval process. Allows law firms to avoid manual case file replication when cases move to mediation.
- HabeascoreHabeas provides the core AI infrastructure for Ryan AI, Immediation's legal chatbot. Habeas developed a unique approach to navigate and ingest legal documents into a language model, trained specifically in Australian case law, legislation, and legal documents.
- Performance LawscoreStrategic partnership bundles Performance Laws Cultivation System Essentials (business growth training, e-learning portal, worksheets, members-only community, direct support) with Professional and Team editions at no extra cost. Drives subscription conversions through value-added business development services.
- CPR Dispute ResolutioncoreCPR Dispute Resolution is both a customer and partner, using Immediation platform for day-to-day operations. Vice President Mia Levi, Esq. provided a testimonial on time savings and ease of use.
- ICDRSminorListed as partner on Immediation website. ICDRS (International Centre for Dispute Resolution Support) is an ADR service provider.
- NMAS MediatorminorListed as partner on Immediation website. NMAS (National Mediator Accreditation System) is an Australian mediator accreditation body.
- Resolution InstituteminorListed as partner on Immediation website. Resolution Institute is an Australian dispute resolution membership organisation.
- ODR Tech SpainminorListed as partner on Immediation website. ODR Tech Spain is an online dispute resolution technology provider based in Spain, indicating geographic expansion.
- ADR TechnologycoreImmediation is a product of ADR Technology Pty Ltd, which operates under ASIC regulation. ADR Technology is described as a team of savvy investors and business innovators bringing best-in-class ADR technology to market. Immediation is part of ADR Technology's technology portfolio.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Immediation competitors and assessment
Company assessmentBroad incumbents
- Clio: Dominant cloud-based legal practice management platform serving law firms globally. Directly comparable as the upstream system Immediation integrates with, and a potential competitor if Clio expands ADR-specific case management features.
- PracticePanther: Cloud legal practice management platform for solo and small law firms, offering case management, invoicing, and client portals. Comparable in providing integrated SaaS workflow tools to legal professionals.
- Filevine: Legal case management and document automation platform with AI features for law firms of all sizes. Comparable as a workflow-focused legal SaaS that could expand into ADR-specific functionality.
- MyCase: Legal practice management SaaS for small and mid-sized law firms with case management, billing, and client communication features. Comparable in serving legal professionals with cloud-based workflow tools, though not ADR-specific.
Emerging players
- Harvey: Generative AI platform purpose-built for elite law firms. Comparable as an AI-driven legal vertical SaaS, though focused on lawyer productivity rather than ADR practitioner case management.
- Net-ODR: Online dispute resolution platform focused on e-commerce and consumer disputes. Comparable in providing web-based ODR tools, though focused on a different segment than Immediation's practitioner-led ADR model.
Others
- Ironclad: Digital contract lifecycle management platform for legal teams. Comparable as an adjacent legaltech SaaS serving enterprise legal buyers with workflow automation, though focused on contracts rather than dispute resolution.
Direct peers
- Smartsettle: Online dispute resolution platform that pioneered automated negotiation technology for financial disputes. Highly comparable to Immediation's automated negotiation tool and ADR-focused SaaS model.
- Modria (Tyler Technologies): Online dispute resolution platform acquired by Tyler Technologies, serving courts, government agencies, and businesses with ODR case management. Comparable as a vertically focused ODR platform at larger scale.
Regional players
- CIS (Citizens Advice Online Resolution): UK-based online dispute resolution service for consumer complaints. Comparable in providing digital mediation tools but operates as a non-profit public service rather than a commercial SaaS.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Immediation social profiles
Digital presenceImmediation financial estimates
Financial estimateRevenue estimate
Valuation estimate
Immediation leadership team
Management profileNumber of profiles
Immediation funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Immediation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Immediation
What does Immediation do?
Immediation provides a cloud-based, end-to-end case management platform purpose-built for Alternative Dispute Resolution (ADR) covering mediation, arbitration, and adjudication. Its core capabilities include centralized case management, automated intake forms, panel management for hundreds of neutrals, secure encrypted video and document co-drafting, financial management with invoicing and credit card processing, and an AI chatbot (Ryan AI) trained on ADR legal documents. The platform is sold via tiered subscriptions (Professional, Team, Enterprise) and is also accessible through the Immediation MarketPlace that connects practitioners with clients.
Is Immediation a public or private company?
Immediation is a private company. It is classified as venture growth investor backed and is currently operating.
When was Immediation founded?
Immediation was founded in 2017. It employs 11 to 50 people.
Where is Immediation based?
Immediation is headquartered in Richmond, Australia, in the Oceania region.
How does Immediation make money?
Five revenue lines are on record. SaaS Subscription - Professional Tier is the primary driver. The others are saaS Subscription - Team Tier, saaS Subscription - Enterprise Tier, overage Charges and performance Laws Cultivation System (Bundled).
Who are Immediation's main competitors?
Broad incumbents on record are Clio, PracticePanther, Filevine and MyCase. Emerging players are Harvey and Net-ODR. Ironclad is listed as an others. Direct peers are Smartsettle and Modria (Tyler Technologies). CIS (Citizens Advice Online Resolution) is listed as a regional player.
Does Immediation have an API?
Yes. Immediation uses encrypted APIs to integrate with Clio for legal practice management, enabling automatic case file transfer when cases move to mediation. The API is used for secure data transfer between platforms. Additional accounting software integrations (QuickBooks, Sage, XERO, MYOB) are on the product roadmap.
What industry is Immediation in?
Immediation's product category is Alternative Dispute Resolution Software. Its primary akta.pro industry code is HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 5132 and its SIC code is 7372.