MNET

What MNET does

MNET is a private professional services firm headquartered in Illinois City, USA (legal entity: MNET LLC, DBA MNET Team) that delivers advisory, implementation, integration, education, and managed support services for enterprise contact center technology. Founded around 2019 and operating with a team of 11-50 employees, the firm targets enterprise clients through direct sales engagement, providing project-based professional engagements that span the contact center technology lifecycle.

MNET's core technology focus is the deployment and integration of three third-party platforms: Genesys Cloud CX (an omnichannel contact center platform with associated AI modules including Genesys AI, Work Automation, and Agent Assist), Glia's ChannelLess Architecture (unified multi-channel engagement), and the 8x8 Platform for CX (AI-integrated unified communications). On top of these platforms, the firm offers customization through integration with systems of record including CRM, workforce management, AI/chatbot solutions, and—with particular depth—core financial systems (Symitar Episys, Fiserv DNA, Keystone Correlation) for credit union and banking clients. AI modalities exposed through these integrations include conversational AI (text), predictive analytics on customer and operational data, process automation, and real-time knowledge retrieval for agent assist workflows.

MNET's business model is project-based professional services supplemented by managed services. Five revenue streams are disclosed: Advisory Services (targeted consulting), Implementation Services (configuration and deployment), Integration and Software Development (custom integrations), Support Services (including 24x7x365 managed administration), and Education Services (training and curriculum). Pricing is quote-based and not publicly disclosed. The go-to-market combines direct enterprise sales with technology partner referral channels, where Genesys, Glia, and 8x8 route implementation and integration opportunities to MNET. The primary customer segment is financial institutions—particularly credit unions and community banks—with secondary exposure to enterprise organizations across other verticals requiring complex contact center operations. Marketing is primarily digital (website and downloadable PDF resources such as MNET-Services-2023.pdf).

Name

MNET

Legal name

MNET LLC

Website

https://mnetteam.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

MNET is a private professional services firm providing advisory, implementation, integration, education, and managed support services for enterprise contact center platforms. It specializes in deploying Genesys, Glia, and 8x8 platforms, with deep expertise in financial services core system integration.

Ownership category

akta.pro rank

Product category

Contact Center Technology Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC)

Keywords

• Contact center services
• Contact center implementation
• Technology advisory services
• System integration services
• Omnichannel platform integration

Headquarters

HQ city

Illinois City

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Advisory Services: Targeted consulting projects addressing operational needs or desired new functionality for contact center optimization.
2. Implementation Services: System implementation and deployment services for contact center solutions including project management, configuration, and deployment support.
3. Integration & Software Development: Custom software integration and development services connecting contact center platforms with existing systems of record and complementary applications.
4. Support Services: Tailored support programs ranging from guidance on administrative processes to full managed services with total system administration, including 24x7x365 support options.
5. Education Services: Training and curriculum development services including new hire programs, continuing education, and train-the-trainer approaches.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

MNET is a professional services firm that delivers advisory, implementation, integration, education, and support services for enterprise contact center technology platforms. The company specializes in deploying and integrating third-party omnichannel platforms such as Genesys Cloud CX, Glia ChannelLess Architecture, and 8x8 Platform for CX, with particular depth in integrating these platforms with core financial systems for credit unions and banks. MNET's engagements are project-based, and its team carries certifications and extensive delivery experience across contact center ecosystems.

Product overview

MNET is a professional services firm providing advisory, implementation, integration & software, support, and education services for contact center technology. Rather than a single unified product, MNET operates as a services consultancy that designs, implements, and supports enterprise contact center solutions built on third-party platforms. The core service offerings—Advisory Services, Implementation Services, Integration & Software Services, Support Services, and Education Services—function as the company's professional service portfolio. MNET specializes in deploying and integrating platforms including Genesys Cloud CX (with its AI modules Genesys AI, Work Automation, and Agent Assist), Glia ChannelLess Architecture, and 8×8 Platform for CX, serving industries such as banking, credit unions, and insurance with particular expertise in integrating these platforms with core financial systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Advisory Services Targeted project consulting that addresses special operational needs or desired new functionality for contact center platforms, including guidance on features, performance measurement, self-help options, and customer experience best practices for enterprise clients.
• Implementation Services Collaborative project services that configure and deploy contact center software solutions for enterprise clients, incorporating operational changes, addressing unique business challenges, and staffed by project managers, business analysts, developers, and trainers.
• Integration & Software Services Custom integration and software development services that connect contact center platforms (Genesys Cloud CX, Glia, 8x8) with existing systems of record, including core financial systems, CRM, AI software, chatbots, and workforce management applications.
• Support Services Tailored support programs for premise-based or cloud-based contact center platforms, ranging from administrative process guidance to full managed services with total system administration, including 24x7x365 availability options.
• Education Services Training and curriculum development for contact center staff at all levels, including new hire programs, continuing education, train-the-trainer approaches, and delivery modes covering in-person, virtual classroom, webinar, and recorded sessions.

Quantifiable outcome

• 60% of customer dissatisfaction stems from back-office operations

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability6 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationGenesys is a leading omnichannel contact center platform provider. MNET serves as an implementation and integration partner, specializing in Genesys Cloud CX deployment with AI-driven functions, predictive AI, and work automation capabilities. MNET has particular expertise in integrating Genesys with core financial systems for credit union and banking clients.
• GliacoreTechnology or IntegrationGlia provides ChannelLess Architecture solutions for contact centers. MNET offers implementation and integration services for Glia's platform, enabling multiple channels within single customer engagements and streamlining experiences for customers, agents, and managers.
• 8x8coreTechnology or Integration8x8 offers an AI-integrated Platform for CX combining business communications and interaction data. MNET provides integration and implementation services for the 8x8 platform to help organizations connect teams and customers while driving business results.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• ConvergeOne: Largest U.S. Genesys and contact-center systems integrator with end-to-end advisory, implementation, and managed services. Closely comparable operating model to MNET's advisory/implementation/support stack, but at significantly greater scale.
• AVDS: Genesys- and 8x8-credentialed contact-center SI providing design, deployment, and support services. Overlaps directly with MNET's Genesys/8x8-led implementation and integration engagements, particularly in financial services.
• ComputerTalk: Long-standing Genesys partner and contact-center SI offering advisory, integration, and managed support services. Directly comparable in delivery scope and vendor alignment to MNET's professional-services portfolio.
• Blueworx: Genesys-credentialed contact-center consulting and integration firm focused on enterprise deployments. Competes head-to-head with MNET for Genesys implementation and managed services work in similar mid-market and enterprise accounts.
• 3C Logic: Genesys partner specializing in contact-center consulting, integration, and cloud migration. Direct competitor for the same Genesys Cloud CX deployment work that anchors MNET's enterprise offering.

Broad incumbents

• TTEC: Global CX services giant providing strategy, technology implementation, and BPO across Genesys and other platforms. A much larger incumbent that competes with MNET for Genesys-led enterprise transformation mandates while also overlapping on managed services.
• Sutherland Global: Digital transformation services firm combining CX consulting, platform implementation (including Genesys and 8x8), and managed services. Provides comparable end-to-end contact-center capability to MNET but at substantially greater scale.
• Deloitte Digital: Global consulting arm with a significant Genesys and CCaaS advisory and implementation practice. Competes with MNET at the larger end of the enterprise Genesys deployment market while offering adjacent strategic advisory.
• Concentrix: Large-scale CX solutions and contact-center implementation firm with broad Genesys/CCaaS practice. Competes with MNET for end-to-end contact-center transformation engagements, particularly in banking and financial services.
• Cognizant: Global IT services firm with a dedicated Genesys and contact-center digital transformation practice. Competes with MNET for larger Genesys Cloud CX deployment and CX advisory work, particularly within financial services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mnetteam

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MNET