Name

3CLogic

Legal name

3CLogic Inc.

Website

https://3clogic.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Cloud Contact Center (CCaaS)

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Assistants & Voice UI (VUI) (HDAAAFAD)

Keywords

• Cloud contact center
• AI voice agents
• CCaaS platform
• ServiceNow integration
• Speech analytics

Headquarters

HQ city

Rockville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. CCaaS Platform Subscription: AI-powered contact center platform delivered as subscription-based cloud service, integrated with ServiceNow and other CRM platforms. Pricing based on enterprise deployment scale and capabilities.
2. Professional Services: Implementation and consulting services through channel partners for deployment, integration, and customization of contact center solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

3CLogic provides an AI-powered Contact Center as a Service (CCaaS) platform that unifies voice, SMS, and digital channels with native integration into ServiceNow, SAP, Salesforce, and Microsoft Dynamics. The core offerings include the Voice AI Hub for designing and deploying conversational AI agents, Total Cloud and Hybrid Cloud contact center deployments, real-time transcription, speech analytics, IVR, CTI, and PCI-compliant secure payment processing for enterprise service desks and customer service operations.

Product overview

3CLogic is an AI-powered Contact Center as a Service (CCaaS) platform that offers a unified portfolio of cloud contact center solutions built for ServiceNow, SAP, Salesforce, and other enterprise CRMs. The core platform consists of Voice AI Hub (for designing and deploying Voice AI agents), Total Cloud (enterprise-grade cloud contact center), and Hybrid Cloud (for organizations with existing on-premise infrastructure). The product portfolio includes add-on modules for CTI/Agent Optimization, Conversational AI/Virtual Agents, Real-Time Transcription, Multimodal AI Agents, Outbound Voice AI Agents, AI Agent Evaluator, Intelligent IVR, SMS Engagement, Speech Analytics & AI Coaching, Secure Payment Processing, and Reporting & Dashboards. Connectors are available for Avaya, Cisco, and Genesys legacy systems. The platform is powered by subprocessors including AWS, Azure OpenAI, Deepgram, Google Cloud, and Eleven Labs.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice AI Hub Design and deploy AI-powered voice workflows directly inside ServiceNow. Build intelligent Voice AI agents that take action through dynamic, configurable agents with LLM flexibility and seamless integrations.
• 3CLogic Total Cloud Enterprise-grade, globally available cloud contact center platform built on AWS. Provides AI-powered CCaaS with 99.99% uptime, serving multinational enterprises across five continents in over 30+ languages.
• 3CLogic Hybrid Cloud Cloud-hosted contact center solution that complements existing on-premise infrastructure. Allows organizations to leverage existing investments while gaining cloud flexibility, AI, and automation capabilities.
• Agent Optimization (CTI) Computer Telephony Integration that seamlessly manages voice and SMS interactions within CRM platforms. Includes click-to-call, click-to-text, screen pops, and unified agent workspace capabilities.
• Conversational AI Virtual agent capabilities for human-like, personalized customer interactions with automated task management for repeatable inquiries. Reduces labor costs while maintaining service quality.
• Real-Time Transcription Live speech-to-text conversion of customer calls with immediate transcription available to agents. Enables real-time visibility and faster post-call processing.
• Multimodal AI Agents AI agents that combine voice and digital inputs simultaneously to improve accuracy and handle complex customer interactions more effectively.
• Outbound Voice AI Agents Proactive AI agents that autonomously handle outbound calls for conversational issue resolution without human intervention. Shifts from static notifications to dynamic two-way conversations.
• AI Agent Evaluator Automated quality assurance scoring system for Voice AI interactions. Evaluates AI agent performance and provides insights for continuous improvement.
• Intelligent Interactions (IVR) Interactive Voice Response with drag-and-drop IVR Conversation Designer. Configures simple or complex routing rules and integrates with CRM data for dynamic call flows.
• SMS Engagement Two-way SMS communication for customer service. Drive effective interactions with automated alerts, notifications, and conversational messaging integrated with CRM platforms.
• Speech Analytics & AI Coaching AI-powered speech analytics that automatically translates customer conversations into actionable insights. Includes sentiment scoring, keyword detection, and automated coaching for agents.
• Secure Payment Processing PCI DSS-compliant payment processing across voice, SMS, and self-service channels. Protects credit card and ACH details while ensuring convenient customer service experiences.
• Reporting & Dashboards Contact center analytics with real-time KPIs, configurable dashboards, wallboards, automated alerts, and speech analytics. Data integrated with CRM platforms for comprehensive operational views.
• 3CLogic Avaya Connector CTI integration connector enabling 3CLogic cloud contact center capabilities to work with existing Avaya Aura contact center systems.
• 3CLogic Cisco Connector CTI integration connector enabling 3CLogic cloud contact center capabilities to work with existing Cisco Unified Communications systems.
• 3CLogic Genesys Connector CTI integration connector enabling 3CLogic cloud contact center capabilities to work with existing Genesys call center platforms.

Quantifiable outcome

• 92% reduction in wait times (from 1-2 minutes to 10 seconds)
• +12 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability12 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core, minor and flagship/critical.

• Apex SystemscoreChannel Partner/ Reseller/ Distributor · 3 March 2026Apex Systems, a global technology services firm and ServiceNow Elite Partner, selected 3CLogic's Voice AI platform to enhance managed services offerings for Fortune 500 clients. Deployment includes ServiceNow integrated contact center features such as intelligent call routing, real-time insights, and automation for global operations.
• KeenStackminorChannel Partner/ Reseller/ Distributor · 6 January 2026KeenStack, a professional services consulting firm specializing in ServiceNow implementations, strengthened its partnership ecosystem by adding 3CLogic alongside existing partners Tenon and GuardRails. KeenStack launched AI-powered healthcare solutions on ServiceNow platform.
• ServiceNowflagship/criticalStrategic or Co-development Partner · 2 December 2025Expanded partnership to integrate AI Voice Agents into enterprise workflows through ServiceNow's AI Control Tower. 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure integrated with ServiceNow's AI Voice Agents, enabling enterprises to connect voice-enabled customer interactions with back-end workflows. Solution launched February 2026.
• NewRocketcoreChannel Partner/ Reseller/ Distributor · 1 May 2025Strategic partnership under which NewRocket (Elite ServiceNow partner) serves as authorized global reseller of 3CLogic's AI-driven Contact Center solutions targeting financial services institutions. Joint offering integrates voice AI, real-time transcription, GenAI call summaries, and unified agent workspaces into ServiceNow platform.
• GlideFast ConsultingcoreChannel Partner/ Reseller/ Distributor · 1 January 2025Strategic partnership between 3CLogic and GlideFast Consulting (enterprise platform solutions division of Apex Systems) to deliver ServiceNow-integrated contact center solutions. Builds on existing partnership enabling managed services deployment.
• SAPcoreTechnology or IntegrationCertified SAP Technology Partner with SAP Store-reviewed solution. 3CLogic integrates with SAP Service Cloud for voice and SMS workflows, enabling self-service voice experiences, intelligent routing, and conversational analytics.
• SalesforcecoreTechnology or Integration3CLogic Cloud Contact Center integrates with Salesforce Sales Cloud and Service Cloud, providing voice solutions including speech analytics, intelligent call routing, and CTI capabilities within Salesforce platform.
• Microsoft DynamicscoreTechnology or Integration3CLogic integrates with Microsoft Dynamics for streamlined business processes, providing voice and SMS capabilities integrated with Dynamics CRM.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Five9: Pure-play cloud CCaaS provider serving Global 2000 enterprises with AI-powered contact center capabilities. Directly comparable in customer segment (enterprise), delivery model (cloud), and AI feature set (virtual agents, speech analytics, real-time transcription), though Five9 is CRM-agnostic while 3CLogic centers on ServiceNow.
• Talkdesk: Cloud-native CCaaS vendor targeting enterprise and mid-market with AI-powered virtual agents, real-time transcription, and analytics. Directly competes on AI roadmap (Talkdesk AI), cloud architecture, and enterprise IT service desk use cases similar to 3CLogic's ITSM focus.
• Vonage Contact Center (Vonage / Ericsson): Cloud communications and CCaaS provider (now under Ericsson) offering AI-powered contact center capabilities with strong CPaaS heritage. Comparable in API-first CCaaS architecture, AI agent features, and enterprise focus, though with a broader communications developer platform.
• Genesys Cloud: Cloud-native CCaaS platform with enterprise-grade AI, workforce engagement, and customer journey orchestration. Competes head-to-head with 3CLogic for enterprise voice and digital customer experience workloads, and offers its own Genesys Cloud CX AI capabilities (Genesys AI/Agent Copilot).
• NICE CXone (NICE inContact): Enterprise CCaaS platform with deep analytics, workforce optimization, and AI-driven CX automation. Comparable to 3CLogic in target customer (large enterprises), omnichannel capabilities, and AI investments ( Enlighten AI), with a broader CRM-agnostic footprint.
• 8x8: Unified communications and CCaaS provider offering cloud contact center, voice, video, and chat on a single platform. Comparable in cloud delivery model, AI features (8x8 Intelligent Customer Assistant), and enterprise focus, with broader UCaaS bundling than 3CLogic.

Broad incumbents

• Avaya Experience Platform: Legacy contact center incumbent now delivering cloud and hybrid CCaaS with AI enhancements. 3CLogic explicitly sells CTI connectors into Avaya Aura estates, evidencing direct overlap in installed base and competitive overlap in modernization deals.
• Cisco Webex Contact Center: Incumbent enterprise contact center solution from Cisco, integrated with Webex Suite and Cisco UC. Comparable in serving large enterprise voice customers and offering AI-driven agent assistance (Webex AI Agent), with much broader networking/UC portfolio and deeper resources than 3CLogic.
• Amazon Connect: AWS-native cloud contact center service with deep generative AI integration via Amazon Bedrock and Q in Connect. Competes on enterprise voice AI, omnichannel routing, and analytics at hyperscaler economics, putting structural pricing pressure on independent CCaaS players including 3CLogic.

Emerging players

• Sierra-Cedar / ServiceNow native voice (Now Assist Voice): ServiceNow's own native voice/AI agent capabilities delivered through Now Assist and the AI Control Tower. Most strategically relevant peer because 3CLogic's brand and GTM are anchored to ServiceNow, and ServiceNow's internal voice roadmap directly determines partner economics for 3CLogic's core offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/3clogic
• Facebookfacebook.com/3CLogic
• LinkedInlinkedin.com/company/3clogic

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds11 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 3CLogic