Combined Public Communications

Name

Combined Public Communications

Legal name

Combined Public Communications

Website

https://cpcjail.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Correctional Communications Services

NAICS

Correctional Institutions (92214)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Correctional Facility Management Outsourcing & Public-Private Partnerships (PPPs) (BPAKANAJ)

Keywords

• Inmate telephone services
• Correctional communications
• Video visitation services
• Inmate communication platforms
• Correctional facility technology

Headquarters

HQ city

Highland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Operations, Personnel, Infrastructure, Marketing or Sales

Revenue model

1. Prepaid Phone Calling Services: CPC generates revenue through prepaid phone calling services where friends and family fund accounts (Direct Pay or PIN Debit) for incarcerated individuals to make outbound calls. Charges are deducted when calls are received. Supports lobby kiosk purchases, online, phone, and IVR.
2. Video Visitation Services: Revenue from scheduling and conducting video visits (both onsite and remote) between incarcerated individuals and their loved ones via the InmateSales and InmateSales View apps.
3. Chirper Text Messaging: Text messaging service using Chirper devices, where friends and family fund texting accounts for incarcerated individuals to send direct text messages.
4. Tablet Content Services: Revenue from funding tablet accounts that provide access to curated educational content, movies, music, games, and reentry resources for incarcerated individuals.
5. Commissary & Vending: CPC handles commissary fulfillment for certain facilities and provides vending machines, decreasing staff involvement while increasing efficiency and revenue for facilities.
6. Processing Fees: CPC charges processing fees for payment transactions. Customer service representative-assisted transactions have higher fees than self-service (website, app, IVR).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Combined Public Communications (CPC) provides inmate communication services and technology to correctional facilities, friends, and family members across the United States. The company's core offering includes prepaid inmate telephone services, Chirper direct-texting devices, AXXS Tablets for educational and entertainment content, video visitation, the InmateSales platform for account funding, and the Investigator Toolbox for law enforcement. CPC serves 320 facility partners and operates an integrated suite of communication, investigative, and commissary/vending products.

Product overview

Combined Public Communications (CPC) operates as a correctional communication company offering an integrated ecosystem of products and services for incarcerated individuals, their families, and correctional facilities. The core offering centers on inmate communication services including traditional phone services, Chirpers direct texting devices, AXXS Tablets for education and entertainment, and video visitation through the InmateSales platform. Additional products include investigative tools (Investigator Toolbox), document scanning, commissary services, and vending machines. The product portfolio spans from core communication services (phones, texting, video visits) to facility management tools (kiosks, investigator software) and value-added services (education tablets, commissary, care packs). The InmateSales platform serves as the central hub for account management, funding, and scheduling across all services.

Differentiator

Problem solved

Functional benefit

Products and services

• Inmate Telephone Services Traditional inmate calling services allowing incarcerated individuals to make outbound phone calls to friends and family through prepaid or PIN debit accounts, with charges deducted when calls are received.
• Chirpers Text Messaging Direct texting devices allowing incarcerated individuals to send and receive text messages with loved ones without requiring a separate app on the recipient side, operating under U.S. Patent Nos. 10,082,835 and 10,085,126 licensed from Hank Technology LLC.
• AXXS Tablets Tablet devices for incarcerated individuals providing access to thousands of educational resources, character development, reentry, and workforce integration content, plus movies, music, and games.
• Video Visitation Remote and onsite video visitation service enabling friends and family to connect with incarcerated individuals via computer, mobile device, or facility kiosk when in-person visits are not possible.
• Investigator Toolbox (ITB) Software suite for correctional staff providing advanced investigative tools, call data analysis, and capabilities to increase investigation efficiency and produce investigative results for law enforcement agencies.
• Document Scanning Document scanning solution allowing incarcerated individuals to receive scanned documents electronically.
• Kiosks (Lobby Payment and View Kiosks) On-site facility kiosks including the Lobby Payment Kiosk for purchasing prepaid calling cards and adding funds via cash or credit/debit cards, and the View Kiosk for video visitation check-in.
• Commissary and Vending Services Commissary fulfillment services and vending machines for correctional facilities that reduce staff involvement while increasing operational efficiency and revenue for facilities.
• InmateSales Platform and Mobile App Comprehensive web platform and mobile applications (Android and iOS) for friends and family to deposit funds, schedule video visits, send/receive emails, purchase care packs, and manage inmate communication accounts.
• InmateSales View App Dedicated mobile application for completing remote video visitation sessions with incarcerated individuals, available on Google Play and Apple App Store.
• Prepaid Calling Options Multiple prepaid funding options including Direct Pay accounts linked to one phone number, PIN Debit Accounts (inmate-owned, any phone number), and Prepaid Calling Cards purchasable at inmatesales.com or via toll-free number.
• Care Packs Package deliveries sent to incarcerated individuals at participating facilities, available across multiple budget tiers, with purchase coordinated through the jailatm.com partner.

Quantifiable outcome

• 20th anniversary milestone: 320 facility partners and 225 employees
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Hank Technology LLCcoreTechnology or IntegrationLicensor of Chirper text messaging technology. CPC uses U.S. Patent Nos. 10,082,835 & 10,085,126 for its innovative texting devices under license agreement. This enables direct text communication between incarcerated individuals and their loved ones.
• jailatm.comsupportingChannel Partner/ Reseller/ DistributorThird-party partner for commissary deposit services. CPC refers customers to jailatm.com for adding commissary funds, as CPC does not handle commissary deposits directly.
• Reassurance SolutionssupportingOthersPartner referenced on CPC Corrections page with video content. Provides additional communication and support solutions for incarcerated individuals and their families.
• State Regulatory CommissionscoreOthersCPC maintains regulatory approvals and tariff filings with state public utility commissions including Colorado PUC, Alabama, Georgia, Kentucky, Mississippi, Missouri, and Ohio (PUCO).

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• ViaPath Technologies (formerly GTL): ViaPath (formerly Global Tel*Link) is one of the two largest inmate telephone and corrections technology providers in the U.S., offering phone, video visitation, messaging, tablets, and investigative tools to correctional facilities — a directly overlapping product portfolio and customer base with CPC.
• Securus Technologies: Securus, owned by Platinum Equity, is the other dominant inmate communications and corrections technology vendor, providing phone, video, messaging, tablets, and parole/probation monitoring — the closest large-scale direct competitor to CPC across every product category CPC offers.
• IC Solutions: IC Solutions provides inmate telephone, video visitation, and messaging services to county and state correctional agencies, competing head-to-head with CPC for the same mid-market correctional facility contracts.
• Paytel Communications: Paytel provides inmate telephone services, video visitation, and commissary kiosks primarily to county jails — closely matching CPC's focus on small and medium-sized correctional facilities and its kiosk-based funding model.
• Renovo Solutions: Renovo offers inmate telephone and tablet services to correctional facilities, with a comparable mid-market positioning and an emphasis on tablet-based content and communication similar to CPC's AXXS tablets.
• JailATM: JailATM provides commissary deposit, inmate communication, and facility management technology to county jails; CPC explicitly partners with JailATM for commissary deposits, indicating overlapping customer base and partially overlapping service offerings.
• Telmate (legacy brand under ViaPath): Telmate was a direct-to-consumer inmate communication platform offering prepaid phone, messaging, and video visitation; now folded under ViaPath but historically competed with CPC's InmateSales platform for the same friends-and-family end user.

Emerging players

• Edovo (via Renewal Healthcare): Edovo provides educational and rehabilitative tablet content to incarcerated individuals — overlapping with CPC's AXXS tablet content library (reentry, workforce, character development) and targeting the same corrections market with a content-led model.
• Corrisoft: Corrisoft provides case management, supervision, and monitoring software to corrections and community supervision agencies — adjacent to CPC's Investigator Toolbox and shares the same correctional buyer.

Broad incumbents

• Five9: Five9 is a much broader cloud contact-center platform; while not a corrections specialist, it competes in adjacent enterprise communications infrastructure and represents the broader telecom/contact-center competitive context in which inmate-telephone vendors operate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/cpcjail
• YouTubeyoutube.com/@cpcjail
• Facebookfacebook.com/cpcjail
• LinkedInlinkedin.com/company/combined-public-communications

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Combined Public Communications