Truesource

What Truesource does

TrueSource, LLC is a national provider of critical facility maintenance and repair services headquartered in Islandia, New York, and operating as a wholly-owned subsidiary of OnPoint Group. The company serves enterprise customers in the retail, property management, industrial, and restaurant sectors — most notably more than half of the top 100 U.S. retailers — delivering 24/7 coverage across 11 core trade categories: doors, dock equipment, locks, glass and board-up, emergency services, cleaning, handyman repairs, material handling equipment, electrical and lighting, plumbing, and project management. Named customers in the source data include Walgreens, New Balance, and UPS, with an emphasis on multi-site coordination, emergency response, and preventive maintenance programs.

TrueSource operates a technology-enabled, asset-light service platform rather than a traditional employed-labor model. Service delivery is executed through a nationwide network of 25,000+ vetted, independent affiliate technicians coordinated via the company's proprietary National Affiliate Network Management System. Customer-facing technology consists of a centralized customer portal for account management and work order submission, while the affiliate-side "Affiliate Connect" mobile application (available on iOS and Android) manages the full work order lifecycle. The platform centralizes recordkeeping, dispatches technicians, and provides 24/7 phone-based support (1-800-669-3667).

Revenue is generated through two principal streams: (1) transaction-based fees on per-work-order projects billed against not-to-exceed amounts (with affiliates compensated per agreed work order and invoiced within two business days, paid within 60 days), and (2) recurring revenue from preventative maintenance service agreements. GTM is sales-led enterprise field sales targeting major retail chains and property managers, supplemented by industry content marketing (e.g., Total Retail, RFMA conferences) and direct referral pipelines. The company is privately held, does not disclose revenue, and has no public funding history, having been financed and built under OnPoint Group's corporate umbrella.

Name

Truesource

Legal name

TrueSource, LLC

Website

https://truesource.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

251–500 employees

Short description

TrueSource is a national facility maintenance provider serving major retailers, property managers, and industrial customers through a network of 25,000+ affiliate technicians. It delivers preventative, emergency, and break-fix services across 11 trade categories with 24/7 nationwide coverage.

Ownership category

akta.pro rank

Product category

Facility Maintenance Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121)

SIC

Services-Facilities Support Management Services (8744), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

akta.pro secondary industry

Emergency Response Team (ERT) Staffing & Incident Management Support (BPABANAD)

Keywords

• Facility maintenance services
• Commercial repair services
• Emergency facility response
• Preventative maintenance programs
• Affiliate technician network

Headquarters

HQ city

Islandia

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Facility Maintenance Services: Revenue generated from providing critical facility maintenance and repair services to retail, industrial, and restaurant customers. Services include doors, docks, locks, glass, plumbing, electrical, cleaning, and emergency services. Billed per work order/project with agreed-upon not-to-exceed amounts.
2. Preventative Maintenance Contracts: Recurring revenue from scheduled preventative maintenance programs that help customers reduce risks, optimize asset lifecycles, and maintain operational efficiency. Typically structured as ongoing service agreements.
3. Affiliate Network Fees: TrueSource charges a service fee on each approved work order and retains a portion of the transaction value. Affiliates are paid the agreed amount up to the not-to-exceed amount per work order.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Truesource delivers national critical facility maintenance services through a managed network of 25,000+ affiliate technicians, providing on-demand repair, preventative maintenance, and emergency response across doors, docks, locks, glass, plumbing, electrical, and cleaning categories for retail, industrial, and restaurant customers. Work is dispatched through a technology platform that connects customers to local affiliate technicians via a single point of contact.

Product overview

TrueSource is a critical facility maintenance services company offering a comprehensive suite of trade and service solutions for retail, industrial, and restaurant sectors. The company operates a platform-based model with multiple service categories including Break-Fix Solutions (rapid emergency repairs), Preventative Maintenance (scheduled maintenance programs), and Facilities Maintenance (full-service solutions). The service portfolio spans 11 core trade areas: Doors, Dock Equipment, Locks, Glass and Board-Up Services, Emergency Services, Cleaning, Handyman Repairs, Material Handling Equipment, Electrical and Lighting, Plumbing, and Project Management. Services are delivered through a nationwide network of over 25,000 affiliate technicians, supported by the Affiliate Connect mobile application for work order management. The company serves major retailers and property managers with 24/7 nationwide coverage.

Differentiator

Problem solved

Functional benefit

Products and services

• Doors, Docks, and Locks Services Repair, maintenance, and replacement services for commercial doors, loading docks, and locks at retail, industrial, and restaurant facilities, dispatched through Truesource's nationwide affiliate technician network.
• Glass Repair and Replacement On-demand glass repair and replacement services for storefronts, doors, and interior fixtures, delivered by local affiliate technicians to multi-site commercial customers.
• Plumbing Services Commercial plumbing repair and maintenance for retail, industrial, and restaurant facilities, including emergency response for leaks, clogs, and fixture failures.
• Electrical Services Electrical repair and maintenance for commercial facilities, addressing lighting, outlets, panels, and other electrical systems via the affiliate technician network.
• Commercial Cleaning Services Commercial cleaning services for retail, industrial, and restaurant customers, coordinated through Truesource's nationwide service platform.
• Emergency Facility Response 24/7/365 emergency response service for facility failures, providing rapid dispatch of affiliate technicians to address urgent repair needs across all service categories.
• Preventative Maintenance Programs Scheduled, recurring preventative maintenance contracts designed to reduce reactive repair spend and minimize operational downtime for multi-site facility operators.

Quantifiable outcome

• First-trip resolution to maximize uptime and safety
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Solutions Management, Inc. (SMI)coreStrategic or Co-development Partner · 11 August 2022TrueSource acquired Solutions Management, Inc., expanding capabilities in disaster recovery and specialized cleaning services. SMI provides facility maintenance and disaster recovery services including cleaning and repair for flooring, windows, awnings; janitorial, high dust and power washing; and critical recovery services including mold remediation, flood remediation and fire restoration.
• Metro Service SolutionscoreStrategic or Co-development Partner · 15 May 2019One of three legacy brands (along with Miner National and NG&G) integrated to form TrueSource in May 2019, bringing over 40 years of combined expertise in critical facility maintenance services.
• Miner NationalcoreStrategic or Co-development Partner · 15 May 2019One of three legacy brands integrated to form TrueSource, contributing expertise in doors, locks, dock levelers, glass repair, plumbing, emergency services and floor care/cleaning services.
• NG&GcoreStrategic or Co-development Partner · 15 May 2019One of three legacy brands integrated to form TrueSource, combining expertise across critical facility maintenance operations.
• OnPoint GroupcoreStrategic or Co-development PartnerTrueSource is an OnPoint Group company. OnPoint Group is the leading North American provider of management and maintenance services for doors, docks, material handling and warehouse accessories. Parent company provides strategic direction, technology platform, and operational support across all divisions including TrueSource, Miner, Concentric, and TFS.

Scale indicators7 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• EMCOR Group: EMCOR provides facility services, energy, and building maintenance for commercial and industrial customers, including mechanical and electrical services. Comparable to TrueSource's electrical, plumbing, and mechanical maintenance capabilities.
• BELFOR Property Restoration: BELFOR is the largest disaster recovery and property restoration company globally, providing fire, water, and mold remediation. Highly comparable to the disaster recovery capabilities TrueSource acquired via SMI in 2022.
• SMS Assist: SMS Assist operates a tech-enabled platform delivering facility maintenance to multi-site retail and commercial customers via a managed contractor network — closely mirroring TrueSource's affiliate-network model and customer segments.
• ABM Industries: ABM is a large U.S. facility services contractor delivering janitorial, parking, HVAC, and maintenance services to commercial, retail, and industrial clients. Directly comparable to TrueSource's multi-trade FM offering for enterprise and retail customers.
• ServiceChannel: ServiceChannel is a technology platform that connects multi-site retailers and restaurants to a network of vetted contractors for facility maintenance and repair — the closest business-model analog to TrueSource's affiliate-network + customer-portal approach.
• ISS A/S: ISS is a global facility services company offering cleaning, property services, and workplace experience to enterprise clients across multiple industries. Comparable to TrueSource's full-service multi-trade facility maintenance model.

Broad incumbents

• Cushman & Wakefield: Cushman & Wakefield provides facility management as part of its broader commercial real estate services platform. Comparable as an enterprise FM competitor, though its core is broader real estate advisory.
• CBRE Group: CBRE is a global real estate services firm that bundles property management and facility maintenance into broader outsourced contracts with enterprise occupiers. Overlaps with TrueSource's offering but as part of a much larger real estate services portfolio.
• JLL (Jones Lang LaSalle): JLL is a global real estate services firm offering integrated facility management alongside brokerage, capital markets, and project management. Comparable as an FM competitor but operates in a much broader services suite.

Emerging players

• Building Engines: Building Engines is a property operations and facility management software platform serving commercial real estate — adjacent to TrueSource's tech-enabled service model as an enablement layer for multi-site facility operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/truesource-llc
• Xx.com/TrueSource2
• Facebookfacebook.com/TruesourceProjects

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Truesource