HealPay
- Company typePrivate
- Founded2010
- HeadquartersAnn Arbor, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What HealPay does
HealPay is a payment infrastructure platform purpose-built for the collections and receivables management industry, with secondary positioning in law firms, healthcare, auto finance, property management, and nonprofit verticals. Founded in 2010 and operating as DIY Collect, LLC d/b/a HealPay, the company is headquartered in Ann Arbor, MI with additional offices in Washington DC, Scottsdale, and a legal entity presence in Detroit. Its product suite consists of a consumer-facing Portal, an Interactive Voice Response (IVR) system, a Virtual Terminal (V-Term), and a Hub dashboard, supported by platform features including Wallet (saved payment methods), Account Grouping, automated Payment Reminders (1.2M+ sent monthly at a 94% delivery rate), Recurring Payments with retry logic, and Multi-Factor Authentication. The most recent product initiative, Assist (AssistBETA), is an AI-powered IVR using conversational workflows for automated collection calls, and an upcoming DSA/DSC Portal targets debt sales and settlement workflows.
The business model combines transaction-based payment processing fees (cards and ACH) with subscription-based access to its Portal, IVR, Virtual Terminal, and Hub software products. Pricing is quote-based and not publicly disclosed. Distribution occurs through a direct enterprise field sales team targeting collection agencies, law firms, and related verticals, supplemented by integration partnerships with collection management system vendors (JST, Cogent, Vertican) and payment processors (Wells Fargo, Spreedly, USAePay, Authorize.net, Nuvei, VeriCheck). Go-to-market is reinforced by sponsorships and exhibiting at major industry associations including ACA International, RMAI, NCBA, MCBA, NASP, MWAA, CCEF, and CLLA. HealPay maintains PCI DSS Level 1 certification (the highest tier), 256-bit encryption, and MFA, which are foundational to its positioning with regulated collections clients. The company is privately held, founder-owned under CEO and co-founder Erick Bzovi, with no disclosed external institutional funding.
HealPay firmographics
Firmographics- Name
- HealPay
- Legal name
- DIY Collect, LLC
- Website
- https://healpay.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
HealPay industry classification
Industry- Product category
- Payment Processing Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)
- akta.pro secondary industry
- Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where HealPay is headquartered
LocationHeadquarters
- HQ city
- Ann Arbor
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
HealPay business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Payment Processing: Transaction-based revenue from processing payments across credit cards, debit cards, and ACH. Merchants pay for payment processing services.
- Software Platform Subscription: Subscription-based access to Portal, IVR, V-Term, Hub and other platform features for collection firms, law firms, and other industries.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise / Custom Pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
HealPay product offering
Product offeringCore offering
HealPay provides omni-channel payment infrastructure purpose-built for collection agencies, law firms, and related industries. Its platform combines a consumer self-service Portal, IVR, Virtual Terminal, Hub dashboard, and the AI-powered Assist IVR module to accept card and ACH payments across web, phone, and agent-assisted channels. The offering is PCI DSS Level 1 certified, integrates with leading collection management systems and payment processors, and supports recurring payments, automated reminders, a consumer Wallet, and linked account grouping.
Product overview
HealPay is a payment infrastructure platform built for collections and related industries (collection firms, law firms, healthcare, auto finance, property management, charitable organizations). The product portfolio consists of a core platform with four main products (Portal, IVR, Virtual Terminal, Hub) plus the AI-powered Assist module and upcoming DSA/DSC Portal. These products share platform capabilities including Recurring Payments, Payment Reminders, Wallet (saved payment methods), and Account Grouping (linked consumer files). Portal serves as the primary consumer-facing interface, while IVR and Virtual Terminal handle phone/channel payments, and Hub provides operational management.
Differentiator
Problem solved
Functional benefit
Products and services
- Portal Self-service consumer payment portal allowing debtors to view balances, make one-time or recurring payments, save payment methods, link accounts, and submit disputes or hardship requests. Used by collection firms, law firms, and other HealPay merchant clients to provide consumers a digital payment experience.
- IVR Interactive Voice Response system enabling consumers to make payments over the phone via automated voice prompts and phone-based payment flows. Used by collection agencies, law firms, and other HealPay clients to accept card and ACH payments by phone.
- V-Term (Virtual Terminal) Browser-based virtual terminal that allows agents to process phone payments manually, enter card information securely, and manage transactions in real time. Designed for collection and law firm agents taking consumer payments over the phone.
- Hub Central dashboard for managing payment operations, workflows, transactions, and reporting across HealPay's payment channels. Used by merchant administrators at collection firms, law firms, and other HealPay clients.
- Assist (AssistBETA) AI-powered IVR module that uses conversational workflows and intelligent voice technology to handle collection calls with custom automated call flows, replicating agency best practices and compliance standards. Sold to collection agencies and related merchants as an add-on to the core HealPay platform.
Quantifiable outcome
- 1.2M+ payment reminders sent monthly with 94% delivery rate
- +1 more outcomes
Companies that use HealPay
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles6 records
HealPay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability6 records
Feature5 records
HealPay partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, strategic and supporting.
- JST (Justice Systems Technologies)coreTechnology integration partnership with collection management system provider serving the collections industry. JST integrates with HealPay's payment platform to enable seamless payment processing within their collection software workflows.
- CogentcoreCollection management system integration partner. Cogent's software integrates with HealPay's payment processing capabilities for their shared collection agency clients.
- Vertican TechnologiescoreLeading provider of software solutions for the accounts receivable management industry. Vertican integrates with HealPay to provide integrated payment processing for collection workflows.
- Wells FargostrategicMajor financial institution and banking partner enabling payment processing services and ACH transaction handling for HealPay's payment platform.
- SpreedlystrategicPayment orchestration platform integration partner providing tokenization and payment gateway services supporting HealPay's multi-channel payment acceptance.
- USAePaystrategicPayment processor integration partner enabling credit card and ACH transaction processing for HealPay's payment platform.
- Authorize.netstrategicPayment gateway integration partner (Visa subsidiary) providing payment processing infrastructure for HealPay's platform.
- NuveistrategicGlobal payment technology partner providing payment processing and acquiring services integrated with HealPay's platform.
- VeriChecksupportingPayment processing integration partner providing ACH and check services integrated with HealPay's platform.
- ACA InternationalstrategicIndustry association partnership with ACA International (Association of Credit and Collection Professionals). HealPay is trusted by ACA members and participates in ACA events and initiatives.
- RMAI (Receivables Management Association International)strategicIndustry association partnership with RMAI. HealPay exhibits at RMAI Annual Conference and Executive Summit, serving the receivables management industry.
- NCBA (National Creditors Bar Association)strategicIndustry association partnership with NCBA for the legal collections and creditor-rights community. HealPay exhibits at NCBA Connect and Client Summit events.
- MCBA (Michigan Creditors Bar Association)supportingRegional industry association partnership. HealPay has been media sponsor for MCBA Golf Outing for three consecutive years.
- NASP (National Association of Subrogation Professionals)supportingIndustry association partnership serving subrogation professionals. HealPay attends NASP Annual Conference.
- MWAA (Medical DebtWAP)supportingIndustry association for medical debt collection and accounts receivable management professionals.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
HealPay competitors and assessment
Company assessmentDirect peers
- Paymentus: Direct competitor in electronic bill payments for utilities, government, and collections after acquiring BillingTree and Speedpay. Operates similar omni-channel (portal, IVR, text, agent) payment experiences for receivables-heavy verticals.
- Invoice Cloud: Electronic bill presentment and payment platform serving insurance, utilities, and receivables management. Competes with HealPay on consumer payment portals, text/email reminders, and recurring payment plans.
- PayNearMe: Consumer bill payment platform with cash and digital channels used by debt collectors and lenders. Overlaps directly with HealPay's collections and consumer-recurring-payment use cases.
- BillingTree: Now part of Paymentus, BillingTree built omni-channel payment technology specifically for the ARM and collections industry—the same vertical HealPay targets. Closely overlapping functionality on IVR, web, and agent-assisted payments.
- Forte Payment Systems: Provides integrated payment processing to vertical software platforms including healthcare and receivables. Comparable as a software-embedded payments provider competing for the same ISV integrations.
Broad incumbents
- ACI Worldwide: Large enterprise payment-processing incumbent serving billers, financial institutions, and merchants. Competes broadly in collections/real-time payments even though collections is not its primary focus.
- FIS: Global merchant-acquiring and processing incumbent with embedded capabilities (including the legacy Worldpay merchant business). Capable of moving down-market into vertical payments at any time.
- Fiserv: Full-stack payments incumbent offering merchant acquiring, bill payment, and Clover SMB solutions. Has both the scale and the product depth to enter HealPay's verticals via partnerships or direct sales.
Emerging players
- Versapay: Accounts-receivable-focused payments and collaboration network for B2B buyers and sellers. Adjacent in the AR-management space with overlapping buyer personas to HealPay's law firm and professional services customers.
- Dwolla: ACH and open-banking payments infrastructure provider powering platform-based payments. Competes with HealPay for embedded payment routing on the infrastructure layer rather than on consumer-facing features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
HealPay social profiles
Digital presenceHealPay compliance and trust
Trust signalCompliance1 record
HealPay financial estimates
Financial estimateRevenue estimate
Valuation estimate
HealPay leadership team
Management profileNumber of profiles
Profiles3 records
HealPay funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HealPay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HealPay
What does HealPay do?
HealPay provides omni-channel payment infrastructure purpose-built for collection agencies, law firms, and related industries. Its platform combines a consumer self-service Portal, IVR, Virtual Terminal, Hub dashboard, and the AI-powered Assist IVR module to accept card and ACH payments across web, phone, and agent-assisted channels. The offering is PCI DSS Level 1 certified, integrates with leading collection management systems and payment processors, and supports recurring payments, automated reminders, a consumer Wallet, and linked account grouping.
Is HealPay a public or private company?
HealPay is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HealPay founded?
HealPay was founded in 2010. It employs 11 to 50 people.
Where is HealPay based?
HealPay is headquartered in Ann Arbor, United States, in the North America region.
How does HealPay make money?
Two revenue lines are on record. Payment Processing is the primary driver. The others are software Platform Subscription.
Who are HealPay's main competitors?
Direct peers on record are Paymentus, Invoice Cloud, PayNearMe, BillingTree and Forte Payment Systems. Broad incumbents are ACI Worldwide, FIS and Fiserv. Emerging players are Versapay and Dwolla.
Does HealPay have an API?
Yes. REST API for real-time sync, with Webhooks support for event-driven updates. Connect however works best for you - we accept secure file uploads, real-time APIs, and automated transfers — no custom development required.
What industry is HealPay in?
HealPay's product category is Payment Processing Software. Its primary akta.pro industry code is FSAKAJAJ, Payment Processing for Collections (Lockbox, ACH, Card, IVR), with a secondary code of FSAMACAA, Merchant Payment Gateways (API/Hosted Checkout). Its NAICS code is 522320 and its SIC code is 7372.