What Ricoh New Zealand does

Ricoh New Zealand Limited is a privately held, wholly-owned subsidiary of Ricoh Company, Ltd. (Tokyo Stock Exchange: 7752), operating since 1970 as the group's New Zealand arm for digital workplace and managed services. From its Auckland headquarters and nine regional offices, the company delivers an integrated portfolio spanning office printing (RICOH IM C Series colour MFPs, IM monochrome MFPs, P Series laser printers), managed print and managed IT services (powered by the @Remote fleet-monitoring platform and PASS Terms service agreements), hybrid workplace technology (Ricoh Spaces workspace management, Microsoft Teams Rooms, Creative Collaboration Hub, digital signage), production graphic communications (RICOH Pro C9500, Pro VC70000/VC60000 high-speed inkjet, Plockmatic finishing), workflow and process automation (ABBYY FlexiCapture, Medius AP automation, Tungsten TotalAgility, Microsoft Power Automate, Laserfiche), cybersecurity, cloud and IT infrastructure (Microsoft Modern Workplace, Azure), and specialist offerings including 3D printing, Zebra linerless label printing, and Ricoh Financial Services (TaaS, leasing).

The underlying technology stack combines proprietary Ricoh platforms (@Remote, Always Current Technology, Ricoh Spaces, Ricoh Intelligent Support) with deep integrations into Microsoft 365, Cisco, LG, Zebra, and a broad ecosystem of content and process automation vendors. AI capabilities are layered through Microsoft Copilot, ABBYY computer vision, @Remote anomaly detection, and partner AI integrations (SupaHuman, natif.ai).

Ricoh New Zealand monetises through a mix of one-time hardware sales, recurring managed services subscriptions, software licensing, usage-based cost-per-copy billing under MeterPlan agreements, professional services for digital transformation, and financing via Copy Plan, Lease Plan, Print Plan, and TaaS models. It primarily targets enterprise and mid-market customers across government, education, healthcare, financial services, manufacturing, telecommunications, sports, and logistics—evidenced by named accounts including MOTAT, Brosnan, Manukau Institute of Technology, St John, Chorus, Wellington Rugby Football Union, Rinnai NZ, James Group, and Westlake Girls High School—sold through a direct enterprise field sales motion across nine regional offices, supplemented by Microsoft, Cisco, Zebra, and other technology partner channels.

Name

Ricoh New Zealand

Legal name

Ricoh New Zealand Limited

Website

https://ricoh.co.nz

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

Ricoh New Zealand is the Auckland-headquartered subsidiary of Ricoh Company, Ltd. that provides integrated digital workplace solutions—managed print, managed IT, hybrid workplace technology, workflow automation, production printing, and cybersecurity—to enterprise, government, education, healthcare, and mid-market customers across New Zealand via nine regional offices.

Ownership category

akta.pro rank

Product category

Managed Print and Digital Workplace Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Office Machinery and Equipment Rental and Leasing (532420), Printing (32311), Software Publishers (513210)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Rental & Leasing (7377), Printing Trades Machinery & Equipment (3555)

akta.pro primary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

akta.pro secondary industries

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Production & High-Volume Printing Systems (HDACAEAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), POD Platform Software & Workflow Automation (Order Routing, Prepress, MIS) (MPAJANAL)

Keywords

• Managed print services
• Digital workplace solutions
• Office printing equipment
• Managed IT services
• Workflow automation services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of office printers, multifunction devices, production print equipment, wide format printers, and smart devices including interactive whiteboards.
2. Managed Print Services: Full-service print infrastructure optimization including device management, consumables supply, maintenance, and support under service agreements.
3. Managed IT Services: IT consulting, traditional dispatch services, and procurement services for ongoing technology management under PASS Terms agreements.
4. Digital Transformation Services: Professional services for solution definition and implementation including software installation, configuration, customization, testing, training, deployment, and ongoing support.
5. Software Licensing: Licensing of software products including content management, workflow automation, process automation, and Microsoft business applications.
6. Finance Plans: Flexible financing options including Copy Plans, Lease Plans, Print Plans, and Technology-as-a-Service (TaaS) for equipment acquisition.
7. Cloud Computing Services: Cloud infrastructure, modern workplace, and network services delivered as recurring subscriptions.
8. Cost Per Copy/Usage-based: Volume-based billing for black and colour copies, scans, and prints based on actual usage under MeterPlan agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Ricoh New Zealand supplies integrated digital workplace solutions to New Zealand organizations, combining office printing hardware (multifunction printers, production inkjet presses), managed print services under @Remote monitoring, hybrid workplace technology (Ricoh Spaces, Microsoft Teams Rooms, interactive whiteboards), managed IT and cloud infrastructure, cybersecurity services, and workflow/process automation built on partners such as Microsoft, ABBYY, Medius, and Laserfiche. The portfolio is delivered through direct enterprise sales, regional offices across New Zealand, and flexible finance/leasing plans.

Product overview

Ricoh New Zealand operates as a broad digital workplace solutions provider offering a multi-platform portfolio organised around several integrated pillars. The core offering spans office printing (RICOH IM C Series colour MFPs, laser printers, managed print services with @Remote monitoring), production graphic communications (RICOH Pro C9500, Pro VC70000, Pro VC60000 high-speed inkjet presses, production cut sheet printers, print finishing via Plockmatic), and hybrid workplace technology (RICOH Spaces workplace management platform, Microsoft Teams Rooms, Creative Collaboration Hub, digital signage, managed AV services). The portfolio extends into workflow and process automation (ABBYY FlexiCapture, Medius AP Automation, Tungsten TotalAgility, Microsoft Power Automate, Laserfiche ECM), cloud and IT infrastructure (Microsoft Modern Workplace, Azure, network services), cybersecurity (assessment services, modern workplace security, network security), and specialist areas including 3D printing (MakerBot), linerless label printing (Zebra Managed Services), interactive whiteboards (IWB, Promethean), and Ricoh Financial Services for technology-as-a-service and asset finance. AI capabilities are embedded throughout via Microsoft Copilot, SupaHuman AI, and intelligent device features. Ricoh's Always Current Technology on IM C Series devices enables software upgrades without hardware changes, and @Remote provides fleet-wide monitoring and analytics.

Differentiator

Problem solved

Functional benefit

Brands

• Ricoh Financial Services: Flexible asset finance services to support business growth
• Ricoh Graphic Communications
• Ricoh Professional and Managed Services
• Ricoh Spaces
• Ricoh Dynamic Workplace Intelligence
• Vibe Workplace Communications

Products and services

• RICOH Pro C9500 High-performance A3 colour production cut sheet printer for commercial print service providers, delivering professional-quality output with advanced automation and operational efficiency features.
• RICOH Pro VC70000 High-speed inkjet web press for high-volume transactional, publishing, and direct mail printing, targeting commercial and industrial print operations requiring throughput at scale.
• RICOH Pro VC60000 High-speed inkjet web press for production print environments requiring high-volume output with targeted, variable data capabilities.
• RICOH IM C Series (A3 Colour Multifunction Printers) Full line of A3 colour MFPs (IM C2010 through IM C8010) with Always Current Technology, cloud connectivity, and AI-assisted operation, designed for enterprise office environments.
• RICOH IM MFP Series (Black & White) Range of black and white A3 multifunction printers (IM 2702 through IM 9000) for high-volume office and enterprise printing, scanning, and copying with cloud and security features.
• RICOH Laser Printers (P Series) Desktop and office laser printers including black & white (P 311, P 502, P 800, SP 8400DN) and colour (P C311W, P C375, P C600) models for small to mid-size business and enterprise print needs.
• RICOH Spaces (Workplace Management Platform) All-in-one workplace management platform combining desk and room booking, visitor management, wayfinding, and real-time analytics to help organisations optimise space and enhance employee experience in hybrid work environments.
• Microsoft Teams Rooms Ricoh-designed and delivered meeting room solutions built on Microsoft Teams, providing room setup, AV integration, device management, and collaboration tools for hybrid meeting spaces across New Zealand.
• Creative Collaboration Hub All-in-one collaborative meeting solution combining interactive displays, AV equipment, and workspace management software for seamless in-room and remote collaboration.
• Digital Signage Digital signage solution for workplace communications, visitor engagement, and internal marketing, integrated into the hybrid workplace and workspace management ecosystem.
• Managed AV Services Managed audio-visual services covering design, installation, and ongoing support of AV infrastructure in meeting rooms and workspaces, supporting Teams Rooms and Creative Collaboration Hub deployments.
• Vibe Workplace Communications Unified communications platform designed to improve internal communication for dispersed workforces, integrated with Ricoh's hybrid workplace solutions.
• Cloud Print Management Cloud-based print infrastructure modernisation enabling secure, seamless printing across distributed workforces and devices, bridging physical and digital workflows.
• Managed Print Services Full-service managed print solution covering device management, consumables, maintenance, and optimisation of the entire print infrastructure, powered by @Remote monitoring.
• Cybersecurity Services End-to-end cybersecurity offering including Assessment Services (security risk and compliance gap assessment), Modern Workplace Security (cloud environment protection via Microsoft), and Network Security for dynamic digital environments.
• Process Automation Process automation solutions covering Digital Forms and Workflow, eSignatures, Process Discovery & Mapping, and Robotic Process Automation (RPA), powered by Microsoft Power Automate, ABBYY FlexiCapture, and Tungsten TotalAgility.
• Content and Collaboration Enterprise content management and collaboration suite including Content Services (Laserfiche), Intelligent Capture, Intranet and Teams integration, and Records Management for secure, real-time information sharing.
• Accounts Payable Automation Finance automation for accounts payable processes, using Medius and AI-powered invoice processing, e-invoicing, and procure-to-pay workflows to reduce manual processing and improve financial controls.
• Business Applications (ESG, e-Invoicing, Mobile) Suite of business applications including ESG reporting (CorEST, Envizi), e-invoicing, Microsoft Business Applications, mobile applications, and procure-to-pay solutions.
• Modern Workplace (Cloud IT) Managed IT solutions covering Microsoft Modern Workplace, cloud computing, backup and data protection, hybrid cloud, and network/internet services to enable secure collaboration from anywhere.
• Ricoh Financial Services Flexible IT asset finance solutions to support business growth, including lease plans, copy plans, print plans, and technology-as-a-service (TaaS) models.
• 3D Printing (MakerBot) 3D printing solutions and services based on MakerBot technology, targeting design, education, and manufacturing applications in New Zealand.
• Zebra Linerless Label Printing (Managed Services) Waste-free, cost-efficient managed label printing service using Zebra linerless label printers, delivered as a service by Ricoh NZ for retail, logistics, and manufacturing environments.
• Interactive Whiteboards (IWB D8400 / D8600 / Promethean) Large-format interactive whiteboard displays (84" and 86") for meeting rooms and classrooms, supporting touch input, digital inking, and collaboration features.
• Managed IT Services IT consulting, traditional dispatch services, and procurement services for ongoing technology management under PASS Terms agreements, covering infrastructure management, support, and procurement.
• Digital Transformation Services Professional services for solution definition and implementation including software installation, configuration, customization, testing, training, deployment, and ongoing support.

Quantifiable outcome

• Ricoh New Zealand achieved 100% renewable electricity usage for operations
• +2 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration39 records

AI capability12 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Global Vision MultimediacoreStrategic or Co-development Partner · 2 June 2026Ricoh Asia Pacific acquired Global Vision Multimedia to advance Ricoh's global workplace services strategy. This acquisition strengthens Ricoh's capabilities in workplace services across the Asia-Pacific region.
• Zebra TechnologiescoreTechnology or Integration · 19 June 2025Ricoh New Zealand partnered with Zebra Technologies to deliver smarter label printing solutions through Zebra Managed Services, offering waste-free, cost-efficient, high-performance linerless label printing.
• MicrosoftcoreTechnology or Integration · 18 June 2025Ricoh Asia Pacific and Microsoft collaborate to empower a future-ready workforce through AI, integrating Microsoft AI technologies with Ricoh's workplace solutions including Microsoft Teams Rooms and Modern Workplace.
• SupaHumancoreTechnology or Integration · 5 June 2025Ricoh New Zealand and SupaHuman announced AI partnership to drive smart workplaces, combining AI capabilities with Ricoh's workplace technology solutions for enhanced productivity and innovation.
• LGcoreStrategic or Co-development Partner · 17 October 2024Ricoh and LG announced global partnership to enhance workplace experience solutions, combining both companies' expertise in workplace technology.
• CiscocoreChannel Partner/ Reseller/ Distributor · 1 January 2024Ricoh achieved Gold Provider Partner Status with Cisco in the Asia-Pacific Region, demonstrating expertise in Cisco technologies for workplace solutions.
• LinkedInminorGTM or Marketing PartnerRicoh Asia Pacific announced partnership with LinkedIn to support sales and marketing digital transformation initiatives.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Spark New Zealand (Spark Business): Spark Business is a NZ telecommunications and IT services provider that overlaps with Ricoh NZ in managed IT, cloud, and connectivity services for enterprise and mid-market customers across New Zealand.
• Datacom New Zealand: Datacom is a large NZ-based managed IT services and cloud provider that competes with Ricoh's managed IT, cloud computing, and cybersecurity offerings for the same enterprise and government customers in New Zealand.
• NTT DATA New Zealand: NTT DATA NZ provides managed IT, cloud, and digital transformation services overlapping with Ricoh's modern workplace and cloud computing offerings, targeting similar large enterprise and government accounts in New Zealand.

Direct peers

• Brother International New Zealand: Brother NZ competes in the SMB and mid-market segment for printers, multifunction devices, and labeling solutions, overlapping with Ricoh NZ's smaller-customer base though more limited in managed services breadth.
• Lexmark New Zealand: Lexmark is a direct competitor in enterprise print hardware, managed print services, and document workflow solutions for NZ organizations, with comparable enterprise-focused go-to-market motion.
• HP New Zealand: HP is a major direct competitor in office printing, multifunction devices, and managed print services in New Zealand, with comparable enterprise sales coverage and growing overlap in workflow and hybrid workplace technology.
• Konica Minolta New Zealand: Konica Minolta is the closest direct peer to Ricoh NZ, competing head-to-head in office multifunction printers, production print, managed print services, and digital workplace solutions in the New Zealand market with similar enterprise sales motion and integrated services portfolio.
• Canon New Zealand: Canon NZ directly competes with Ricoh across office imaging hardware, managed print, and document solutions, serving the same enterprise, government, education, and SME customer base in New Zealand with comparable managed services offerings.
• Xerox New Zealand: Xerox NZ competes directly with Ricoh NZ in office printing, production print, managed document services, and digital transformation offerings, serving overlapping enterprise and government customers across New Zealand.
• Fujifilm Business Innovation New Zealand: Formerly Fuji Xerox, Fujifilm Business Innovation NZ directly competes in multifunction printers, production print, managed document services, and digital workplace solutions with a comparable integrated services model targeting NZ enterprise customers.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh New Zealand