Efecte
- Company typePrivate
- Founded1997
- HeadquartersEspoo, Finland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Efecte firmographics
Firmographics- Name
- Efecte
- Website
- https://efecte.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Efecte industry classification
Industry- Product category
- IT Service Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where Efecte is headquartered
LocationHeadquarters
- HQ city
- Espoo
- HQ country
- Finland
- HQ region
- Europe
Markets served
Efecte business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Software Licenses and Subscriptions: Core revenue from software platform licensing, likely subscription-based for the SaaS/cloud offerings with various deployment options (cloud, private cloud, on-prem). Platform includes ITSM, SAM, UEM, IGA modules.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with modular components |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Efecte product offering
Product offeringCore offering
Efecte develops and sells a Nordic SaaS suite spanning IT Service Management, end-user and IT Self-Service, Identity Management, and Access Governance. The software is delivered as a cloud-based subscription product to organizations that need to streamline IT support workflows, automate service requests, and manage user identities and access rights in a compliant manner.
Product overview
Matrix42 is a unified platform for Intelligent Service Management, built as a platform-plus-modules architecture. The core offering is Matrix42 Service Management, an AI-powered platform for streamlining IT and enterprise services. This core is enhanced by specialized modules including Matrix42 Intelligence (AI-powered service desk intelligence), Software Asset Management, SaaS Management, IT Asset Management (CMDB), Unified Endpoint Management, Identity Governance and Administration, FastViewer (remote assistance), and Endpoint Data Protection. The platform supports flexible deployment options (cloud, private cloud, or on-prem) and is designed for organizations across Europe seeking AI-powered service management with data sovereignty.
Differentiator
Problem solved
Functional benefit
Brands
- Matrix42 Service Management: AI-powered Service Management platform for streamlining IT and Enterprise Services
- Matrix42 Intelligence
- Matrix42 Academy
- FastViewer
- Matrix42 Marketplace
Products and services
- Efecte IT Service Management SaaS IT Service Management solution for organizations to handle incident, request, change, and problem management workflows. Targeted at IT departments and service desks in enterprises and mid-market companies.
- Efecte Self-Service Self-Service portal SaaS product that enables employees and end users to submit IT and business service requests, access knowledge, and track status. Designed for organizations standardizing service request intake.
- Efecte Identity Management Identity Management SaaS product for managing user identities and lifecycle across enterprise systems. Aimed at IT and security teams needing centralized identity administration.
- Efecte Access Governance Access Governance SaaS product focused on governing and auditing user access rights to enterprise resources. Targeted at compliance- and audit-driven organizations.
Quantifiable outcome
- ROI achieved within 12 months for 25,000-employee deployment at Infineon AG
- +1 more outcomes
Companies that use Efecte
Customer profileNamed customers15 records
Segments3 records
Ideal customer profiles1 record
Efecte technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Efecte partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Certified Partner NetworkcoreMatrix42 maintains a network of certified partners across Europe who have completed the Matrix42 certification program. Partners are industry experts dedicated to ensuring customer project success. The program includes partner portal access and enablement resources.
Scale indicators3 records
Recent moves3 records
Expansion highlights3 records
Efecte competitors and assessment
Company assessmentBroad incumbents
- IFS: Enterprise software vendor with IFS assyst as its ESM offering, targeting asset-intensive industries. Comparable on enterprise service management with deeper industry specialization in manufacturing, energy, and aerospace.
- Zendesk: Customer service and employee service management platform with expanding ITSM-adjacent capabilities. Comparable on AI-powered service desk automation and enterprise employee support use cases.
- ServiceNow: Dominant global ITSM/ESM platform serving enterprises with a broad workflow-and-AI suite. Closest direct functional peer in ITSM/case management, with materially larger scale, broader modules, and global reach.
- BMC Software (Helix ITSM): Long-standing enterprise ITSM/Helix platform serving large global enterprises and mainframes. Direct peer in case management and request fulfillment, with stronger incumbent footprint in regulated US enterprises.
Direct peers
- ManageEngine (Zoho): ServiceDesk Plus is a widely deployed ITSM platform from Zoho, competing across mid-market and enterprise. Direct peer on ticket management, asset management, and modular pricing.
- Atlassian (Jira Service Management): Jira Service Management is a leading ITSM platform, especially strong with technical and developer-adjacent teams. Direct peer on ITSM core, with broader collaboration and DevOps ecosystem.
- Ivanti: Unified endpoint management and IT service management vendor (including Cherwell). Highly comparable on the ITSM-plus-UEM overlap that Matrix42 also pursues, with a heavier endpoint and security focus.
- SysAid: ITSM and service management vendor with AI-assisted automation features. Direct mid-market peer with overlapping AI and workflow automation positioning.
- Freshworks (Freshservice): SaaS-first ITSM and ESM vendor targeting mid-market and enterprise with Freshservice. Directly comparable on cloud-native ITSM, AI features, and modular pricing - though with a stronger global SMB footprint.
- TOPdesk: European-headquartered ITSM and ESM vendor (Netherlands) with strong public-sector footprint. Closest geographic and mid-market peer, often competing head-to-head in EU tenders.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks4 records
Key highlights6 records
Customer concentration
Efecte social profiles
Digital presenceEfecte financial estimates
Financial estimateRevenue estimate
Valuation estimate
Efecte leadership team
Management profileNumber of profiles
Profiles2 records
Efecte funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Efecte M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Efecte
What does Efecte do?
Efecte develops and sells a Nordic SaaS suite spanning IT Service Management, end-user and IT Self-Service, Identity Management, and Access Governance. The software is delivered as a cloud-based subscription product to organizations that need to streamline IT support workflows, automate service requests, and manage user identities and access rights in a compliant manner.
When was Efecte founded?
Efecte was founded in 1997. It employs 51 to 100 people.
Where is Efecte based?
Efecte is headquartered in Espoo, Finland, in the Europe region.
How does Efecte make money?
One revenue line is on record: software Licenses and Subscriptions.
Who are Efecte's main competitors?
Broad incumbents on record are IFS, Zendesk, ServiceNow and BMC Software (Helix ITSM). Direct peers are ManageEngine (Zoho), Atlassian (Jira Service Management), Ivanti, SysAid, Freshworks (Freshservice) and TOPdesk.
Does Efecte have an API?
No public API is recorded for Efecte.
What industry is Efecte in?
Efecte's product category is IT Service Management Software. Its primary akta.pro industry code is HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms, with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 5132 and its SIC code is 7372.