SHORE Solutions
SHORE Solutions, branded as Acquire Intelligence, is a Melbourne-based BPO provider with 9,500+ staff across 15 global delivery locations. It delivers contact center, back-office, and IT outsourcing alongside an AI solutions suite to enterprise clients in seven regulated verticals led by finance and insurance.
- Company typePrivate
- Founded2006
- HeadquartersMelbourne, Australia
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What SHORE Solutions does
SHORE Solutions, operating commercially as Acquire Intelligence (formerly Acquire BPO), is a Melbourne-headquartered business process outsourcing provider founded in 2005. The company delivers contact center, back-office, and IT services to enterprise clients, operating from 15 delivery locations across Australia, the Philippines, the United Kingdom, and the United States with a workforce of more than 9,500 team members. Its client base spans seven verticals — Finance & Insurance (primary), Healthcare, Logistics & Supply Chain, Media & Entertainment, Retail & E-Commerce, Technology & SaaS, and Telecommunications — with approximately 37% of clients being NYSE-listed companies. Operations are certified against SOC2 Type 2, HIPAA, PCI-DSS, and GDPR, which functions as both a regulatory gatekeeper and a sales asset in regulated verticals.
The service portfolio is organized into two pillars. The Global Outsourcing pillar offers remote teams, co-sourcing, comprehensive outsourcing, Acquire@Home (a work-from-home seat-lease model), back-office processing, and contact-center operations. The AI Solutions pillar adds AI Strategy & Consulting, AI Implementation & Automation, AI Tools & Integration, and AI Training & Governance, positioned as a technology-agnostic layer that integrates third-party AI tools with client technology stacks rather than as a proprietary model offering. The company has trademarked its EAR methodology (Eliminate, Automate, Reallocate) as a process transformation framework, and in 2024 rebranded from Acquire BPO to Acquire Intelligence to reflect the broadened scope.
Go-to-market is direct enterprise field sales with regional offices, country-specific websites for demand capture, and custom managed-services contracts (pricing not publicly disclosed). The company is privately held with no disclosed venture funding, no parent company, and no public revenue or ownership data. Darcy Lalonde is identified as Managing Director. Revenue, profitability, and headcount trend data are not available in the source material.
SHORE Solutions firmographics
Firmographics- Name
- SHORE Solutions
- Legal name
- Acquire Intelligence
- Website
- https://shoreoutsourcing.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- SHORE Solutions, branded as Acquire Intelligence, is a Melbourne-based BPO provider with 9,500+ staff across 15 global delivery locations. It delivers contact center, back-office, and IT outsourcing alongside an AI solutions suite to enterprise clients in seven regulated verticals led by finance and insurance.
- Ownership category
- akta.pro rank
SHORE Solutions industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industry
- Service Desk & Help Desk Services (BPAEAJAA)
Keywords
Where SHORE Solutions is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
SHORE Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Global Outsourcing Services: Managed outsourcing services providing remote teams, co-sourcing, and comprehensive outsourcing solutions. Revenue generated through service contracts with enterprise clients seeking global delivery capabilities.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
SHORE Solutions product offering
Product offeringCore offering
SHORE Solutions provides Contact Center, BPO, Call and I.T. Services to clients around the world. The company delivers managed Global Outsourcing (Remote Teams, Co-source, Comprehensive Outsourcing, Acquire@Home workspace, Back Office and Contact Centre functions) and AI Solutions (AI Strategy & Consulting, AI Implementation & Automation, AI Tools & Integration, AI Training & Governance) for enterprise customers across finance, healthcare, logistics, media, retail, technology and telecommunications verticals.
Product overview
SHORE Solutions (Acquire Intelligence, formerly Acquire BPO) is a global business process outsourcing provider offering a unified platform of outsourcing and AI solutions. The portfolio consists of two main service areas: Global Outsourcing (covering remote teams, co-source, comprehensive outsourcing, Acquire@Home workspace solutions, back office, and contact centre services) and AI Solutions (spanning AI Strategy & Consulting, AI Implementation & Automation, AI Tools & Integration, and AI Training & Governance). The AI Solutions component is positioned as a practical, technology-agnostic layer that integrates with the outsourcing delivery to automate and optimize processes for efficiency.
Differentiator
Problem solved
Functional benefit
Products and services
- Global Outsourcing Core outsourcing solutions enabling businesses to scale through global delivery models including remote teams, co-sourcing, and comprehensive outsourcing; serves enterprise clients across finance, healthcare, logistics, media, retail, technology and telecommunications.
- Contact Centre Customer contact centre outsourcing services for customer service, sales and support operations, delivered through multi-channel agent teams for enterprise clients.
- Back Office Back-office outsourcing services for administrative and support functions, including data management and operational processing for enterprise clients.
- Remote Teams Outsourcing model providing dedicated remote team members to support client business operations, delivered from the company's global delivery locations.
- Co-source Hybrid outsourcing model blending in-house and external resources for flexible operational support, allowing clients to combine their own teams with SHORE Solutions delivery.
- Comprehensive Outsourcing Full-service outsourcing model in which SHORE Solutions takes end-to-end responsibility for complete business functions or processes on behalf of enterprise clients.
- Acquire@Home Work-from-home outsourcing solution that provides remote workspace infrastructure and seat-lease capabilities, enabling distributed delivery of BPO services.
- AI Solutions A suite of AI offerings that help businesses scale faster, operate smarter, and reduce costs through practical, technology-agnostic AI and automation solutions layered onto the outsourcing delivery.
- AI Strategy & Consulting AI consulting service that helps businesses develop AI roadmaps, identify opportunities and create implementation strategies for AI adoption.
- AI Implementation & Automation Service focused on deploying AI solutions, automating workflows and optimizing business processes for efficiency gains at enterprise clients.
- AI Tools & Integration Service that integrates AI tools with existing business systems and technology stacks to enable seamless AI adoption for client operations.
- AI Training & Governance Service providing AI skills development and governance frameworks to ensure responsible and effective AI deployment within client organizations.
Quantifiable outcome
- Drive scale through global outsourcing
- +1 more outcomes
Companies that use SHORE Solutions
Customer profileSegments7 records
Ideal customer profiles2 records
SHORE Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
SHORE Solutions partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights6 records
SHORE Solutions competitors and assessment
Company assessmentDirect peers
- Teleperformance: World's largest customer experience management and contact center outsourcing company operating across 90+ countries with hundreds of thousands of employees; directly comparable in BPO scale, multi-vertical enterprise clientele, and offshore delivery model.
- Concentrix: Global CX and BPO provider serving Fortune 500 clients across customer care, digital, and analytics; comparable in enterprise customer mix, vertical breadth, and technology-augmented service delivery.
- Foundever (formerly Sitel/StarTek): Major CX/BPO operator with global delivery footprint serving enterprise clients in financial services, healthcare, and tech; directly comparable in offshore-led delivery model and vertical concentration in regulated industries.
- TTEC Holdings: Customer experience technology and services company providing contact center and digital CX solutions to large enterprises; directly comparable in enterprise BPO with growing AI/digital overlay.
- TaskUs: Digital outsourcing provider specializing in customer experience, content moderation, and AI-enabled services for high-growth and enterprise clients; directly comparable in tech-enabled offshore BPO model targeting modern enterprise buyers.
- IBEX: Outsourced customer experience and digital services provider with delivery centers primarily in the Philippines; directly comparable in offshore-centric delivery model serving enterprise CX programs.
- Alorica: Privately held global CX solutions provider operating contact centers across the Americas, Asia, and EMEA; directly comparable in multi-vertical enterprise BPO with AI-enhanced service capabilities.
- WNS Holdings: Business process management company providing industry-specific CX, finance & accounting, and research services to global enterprises; directly comparable in vertical-focused outsourcing and AI/digital transformation overlay.
Broad incumbents
- Genpact: Global professional services firm delivering digital transformation and business process management for enterprise clients; broader incumbent that overlaps with SHORE Solutions' BPO/back-office and AI-enabled transformation offerings.
- Cognizant: Global IT services and consulting firm with a substantial digital business operations practice; broader incumbent that competes for the same enterprise outsourcing RFPs SHORE Solutions targets, particularly in IT and digital process services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
SHORE Solutions social profiles
Digital presenceSHORE Solutions compliance and trust
Trust signalCompliance4 records
SHORE Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
SHORE Solutions leadership team
Management profileNumber of profiles
Profiles1 record
SHORE Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SHORE Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SHORE Solutions
What does SHORE Solutions do?
SHORE Solutions provides Contact Center, BPO, Call and I.T. Services to clients around the world. The company delivers managed Global Outsourcing (Remote Teams, Co-source, Comprehensive Outsourcing, Acquire@Home workspace, Back Office and Contact Centre functions) and AI Solutions (AI Strategy & Consulting, AI Implementation & Automation, AI Tools & Integration, AI Training & Governance) for enterprise customers across finance, healthcare, logistics, media, retail, technology and telecommunications verticals.
Is SHORE Solutions a public or private company?
SHORE Solutions is a private company. It is classified as unknown and is currently operating.
When was SHORE Solutions founded?
SHORE Solutions was founded in 2006. It employs 5,001 to 10,000 people.
Where is SHORE Solutions based?
SHORE Solutions is headquartered in Melbourne, Australia, in the Oceania region.
How does SHORE Solutions make money?
One revenue line is on record: global Outsourcing Services.
Who are SHORE Solutions's main competitors?
Direct peers on record are Teleperformance, Concentrix, Foundever (formerly Sitel/StarTek), TTEC Holdings, TaskUs, IBEX, Alorica and WNS Holdings. Broad incumbents are Genpact and Cognizant.
Does SHORE Solutions have an API?
No public API is recorded for SHORE Solutions.
What industry is SHORE Solutions in?
SHORE Solutions's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 5182 and its SIC code is 7363.