Ohio Utilities Protection Service

Name

Ohio Utilities Protection Service

Legal name

Ohio Utilities Protection Service

Website

https://oups.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Underground Utility Protection Services

NAICS

Utility System Construction (2371)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

akta.pro secondary industry

Trenching & Utility Excavation (IMAFAKAD)

Keywords

• Underground utility notification
• 811 call before dig
• Excavation safety services
• Utility damage prevention
• Utility locate requests

Headquarters

HQ city

North Jackson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Member Utility Fees: OHIO811 is a 501(c)(6) not-for-profit public safety organization funded through membership fees from utility companies. Utility facility owners pay membership dues to be part of the notification system and receive locate requests from excavators.

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

OHIO811 operates Ohio's statutorily designated 811 "Call Before You Dig" notification center, processing excavation notifications 24/7 and directing utility locate requests to more than 1,700 member utilities to prevent damage to underground infrastructure. Excavators, contractors, and homeowners submit dig requests free of charge via i-dig, e-dig, the mobile app, or phone; the service is funded through membership dues paid by utility facility owners.

Product overview

OHIO811 operates as a platform-based notification center for underground utility damage prevention. The core offering consists of i-dig (web-based ticket entry for professionals) and e-dig (homeowner single-address notifications), supported by Positive Response (communication loop between utilities and excavators) and Ticket Updater (ticket management). These front-end products are powered by Norfield's technology infrastructure: Newtin (legacy ticketing, being replaced by CENTER LOGiX), GEO LOGiX (mapping), and Locator LOGiX (member locate management). Advanced offerings include DiG LOGiX (multi-state project management for contractors) and INSIGHT LOGiX (analytics/risk scoring). Users access services via web portal, mobile app (iOS/Android), or phone.

Differentiator

Problem solved

Functional benefit

Products and services

• i-dig Real-time, web-based ticket entry program that allows professional excavators, contractors, and utility facility owners to submit dig requests, submit design tickets, and search existing OHIO811 tickets. Available 24/7/365 via web and the OHIO811 mobile app, with access for Ohio-licensed excavators.
• e-dig Online dig request system tailored for homeowners planning a single-address outdoor project (tree planting, fence installation, landscaping). Available 24 hours a day for non-emergency requests.
• Positive Response Communication system ensuring a continuous loop between utility owner/operators and excavators for OHIO811 tickets and excavation notifications, including standardized response codes and near-ticket functionality.
• Ticket Updater Web portal tool that allows users to search for and update existing OHIO811 excavation tickets.
• OHIO811 Mobile App Mobile application providing access to i-dig ticket submission and Positive Response on iOS and Android phones and tablets.
• CENTER LOGiX Norfield's purpose-built contact management software for 811 centers, deployed at OHIO811 to provide AI-driven intelligence, precision ticket mapping, electronic white lining, improved Positive Response workflows, KML/KMZ facility data, and automated compliance features.

Quantifiable outcome

• Processed over 1.6 million excavation notifications annually
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Common Ground Alliance (CGA)coreStrategic or Co-development Partner · 1 January 1972National organization focused on damage prevention best practices. OHIO811 participates in CGA initiatives and aligns with national standards for underground utility protection.
• FNCA (Facility Notification Company Association)coreStrategic or Co-development PartnerAssociation of 811/One-Call centers working to improve utility notification processes across North America.
• Norfield Development PartnerscoreTechnology or IntegrationTechnology partner providing core software systems including Newtin, Center LOGiX, GEO LOGiX, Locator LOGiX, and DiG LOGiX. Partnership spans almost two decades, with Norfield providing the ticket management, mapping, and contact management systems used by OHIO811.
• Ohio Underground Damage Prevention Coalition (OUDPC)coreStrategic or Co-development PartnerCoalition formed in 2011 with OHIO811's legislative leadership. Works on strengthening safe excavation standards, reviewing Ohio Revised Code, and developing proposed language for underground damage protection training requirements.
• Ohio Homeland Security (OHS)coreStrategic or Co-development PartnerDecade-long partnership with OHS Critical Infrastructure Unit to protect Ohio's 11.8 million residents. OHIO811's Jaime Gillen serves as OP3 Ambassador since January 2025.
• American Public Works AssociationminorStrategic or Co-development PartnerProfessional association for public works professionals. Partnership supports education and best practices in damage prevention.
• Associated General ContractorsminorStrategic or Co-development PartnerConstruction industry association supporting safe excavation practices among contractor members.
• National Utility Contractors Association (NUCA)minorStrategic or Co-development PartnerTrade association for utility contractors promoting safe digging practices.
• Ohio Department of TransportationminorStrategic or Co-development PartnerState agency coordination for infrastructure projects requiring 811 notifications.
• OSHAminorStrategic or Co-development PartnerOccupational Safety and Health Administration resources on excavation safety standards referenced in OHIO811 educational materials.
• Ohio Bureau of Workers' CompensationminorStrategic or Co-development PartnerPartnership for excavation safety education and resources, including information on trenching regulations and workplace safety.
• Public Utilities Commission of Ohio (PUCO)coreStrategic or Co-development PartnerRegulatory body overseeing utility operations. PUCO has issued damage prevention grants to communities for training. OHIO811 coordinates on damage reporting and compliance.
• Duke EnergyminorStrategic or Co-development PartnerUtility company member operating Watch and Protect Program in Ohio since 2018 to proactively mitigate excavation damages.
• Columbia Gas of OhiominorStrategic or Co-development PartnerMajor utility company member implementing Gridhawk for locates and cross bore safety programs. Partnership includes $300 reward for licensed plumbers who identify and report cross bores.
• George J. Igel & Co., Inc.minorStrategic or Co-development PartnerContractor company providing input on DiG LOGiX development and participating in technology solutions for damage prevention.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sunshine 811 (Florida): Florida's 811 notification center managing excavation requests and utility coordination statewide. Comparable to OHIO811 as a state-level one-call center with similar ticketing platforms, member utility base, and homeowner/professional notification services.
• Dig Safely New York (NY 811): New York State's 811/One-Call center providing excavation notification services across the state. Directly comparable to OHIO811 as a state-level nonprofit operating the mandatory dig-before-you-dig notification infrastructure under similar regulatory requirements.
• Miss Utility (Maryland 811): Maryland's 811/One-Call notification center serving as the primary damage prevention service in the state. Directly comparable to OHIO811 in serving a defined geographic territory, operating on member utility fees, and processing excavation notifications through a similar ticketing system.
• Pennsylvania One Call System (PA One Call): Pennsylvania's state-mandated 811/One-Call center providing excavation notification services to utility members, contractors, and homeowners. Directly comparable as a state-level 811 nonprofit operating under similar regulatory frameworks and processing millions of notifications annually.
• Texas 811: Texas's 811 notification center serving as the primary damage prevention and excavation notification system for the state. Comparable to OHIO811 in operating as a nonprofit one-call center with member utility fees, processing high ticket volumes, and serving as the mandated notification channel under Texas law.

Others

• Common Ground Alliance (CGA): National nonprofit organization focused on damage prevention best practices, of which OHIO811 is an active member. While not a direct peer (industry association rather than operating one-call center), CGA sets national standards and convenes the 811 ecosystem that OHIO811 operates within.
• Norfield Development Partners: Technology vendor providing OHIO811's core ticketing, mapping, and analytics platforms (Newtin, CENTER LOGiX, GEO LOGiX, Locator LOGiX, DiG LOGiX, INSIGHT LOGiX). Critical infrastructure partner rather than a peer, but deeply embedded in OHIO811's operations and product roadmap.

Regional players

• Indiana 811: Indiana's 811/One-Call center providing excavation notification services to Indiana utilities, contractors, and homeowners. Regional peer with highly comparable operating model to OHIO811, serving an adjacent state with similar construction activity levels and regulatory structure.
• Utility Notification Center of Colorado: Colorado's 811 notification center serving utility companies and excavators in the state. Regional peer operating under a comparable member-funded model with similar ticketing technology and damage prevention mandate, though in a different geographic market.
• Kentucky 811: Kentucky's state 811 notification center operating in the immediate regional neighborhood of Ohio. While it serves a different state, its operational model, member-funded structure, and service scope closely mirror OHIO811's, making it a strong adjacent peer for benchmarking.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/Call_OUPS
• YouTubeyoutube.com/@OHIO.811
• Facebookfacebook.com/Ohio811
• LinkedInlinkedin.com/company/ohio811
• Instagraminstagram.com/ohio811

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ohio Utilities Protection Service