What Indiana 811 does

Indiana 811 is a non-profit corporation founded on October 5, 1981, and headquartered at 1433 Holey Moley Way in Greenwood, Indiana. It operates as Indiana's statutorily designated one-call center under the state's Dig Law (IC 8-1-26), coordinating pre-excavation notifications between homeowners and professional excavators and the underground facility operators whose utilities (electric, gas, telecommunications, water, and sewer) may be present at a dig site. Membership in Indiana 811 is mandatory for all underground utility owners and operators in Indiana, and the organization has scaled from seven founding utility members to over 1,000 current members.

The organization's core technology is the Exactix platform — a 24/7 online ticketing system offered in two tiers: Exactix Home for single-address homeowner submissions and Exactix Pro for professional excavators managing complex, multi-address, or long-distance projects. Supporting Exactix are a Positive Response System for member utilities to confirm facility markings, automated callouts, service area mapping, and the 811U training portal that delivers damage prevention education and the annual Midwest Damage Prevention Training Conference. Distribution is multi-channel: toll-free 811 or 800-382-5544 phone access, the Exactix web platform, and mobile-friendly submission.

Indiana 811 provides its coordination and notification services free of charge to excavators, both homeowners and professionals. Revenue is generated through mandatory annual membership fees paid by the over 1,000 underground facility operators in Indiana, and financial details are not publicly disclosed. The organization is governed by a stakeholder board of directors representing investor-owned electric, gas, telecommunications, water/sewer utilities, and political subdivisions, with leadership including the Chairman (NiSource/NIPSCO), Vice Chairman (Citizens Energy Group), Treasurer (City of Anderson Water Department), and Secretary (City of Greenwood). Revenue mechanics are subscription-recurring in nature, with annual billing cadence to members.

Name

Indiana 811

Legal name

Indiana 811

Website

https://indiana811.org

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

Indiana 811 is a non-profit, state-mandated one-call center founded in 1981 that coordinates pre-dig notifications between excavators and over 1,000 member underground utility operators across Indiana. Services are delivered free to excavators via the Exactix platform, 811U training portal, and 811 phone line, funded by mandatory annual utility membership fees.

Ownership category

akta.pro rank

Headquarters

HQ city

Greenwood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Member Utility Fees: Indiana 811 is a non-profit corporation funded through membership fees from underground facility operators. All underground utility owners and operators in Indiana are required by law to be members of Indiana 811. The organization provides its coordination and notification services at a reasonable cost.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Indiana 811 operates a centralized one-call notification system that connects excavators (homeowners and professionals) with underground utility operators in Indiana. The Exactix platform enables 24/7 digital submission of locate requests, which are then routed to member utilities who mark buried facilities before digging begins. The service is mandated by Indiana's Dig Law (IC 8-1-26) and funded through mandatory annual membership fees from all underground utility operators in the state.

Product overview

Indiana 811 operates as a single-platform notification service focused on underground utility damage prevention. The core offering is Exactix, an online ticketing platform available in two tiers: Exactix Home for homeowners submitting single-address locate requests, and Exactix Pro for professional excavators managing long-distance projects or multiple addresses without street addresses. Supporting the platform is 811U, a training and education portal that provides resources including Five Steps to Safe Digging, Utility Marks reference materials, White Lining guidance, and access to the annual Midwest Damage Prevention Training Conference. Member Utilities can access service area mapping, automated callouts, and positive response features through their dedicated portal.

Differentiator

Problem solved

Functional benefit

Brands

• Exactix: Online ticketing platform for submitting locate requests for homeowners and professional excavators
• 811U
• Indiana Underground Plant Protection Service (IUPPS)

Products and services

• Exactix Home Online ticketing platform for homeowners and individual property owners to submit single-address locate requests 24/7 before any digging project. It is a free service designed for DIY projects such as planting trees, installing fences, mailboxes, or gardens.
• Exactix Pro Online ticketing platform for professional excavators and contractors requiring complex ticket submissions including multiple addresses, intersections, and road frontage projects. Supports long-distance and address-less projects for commercial excavation operations.
• 811U Training Portal Online education and training hub providing damage prevention resources, including Five Steps to Safe Digging, Utility Marks reference materials, White Lining guidance, and access to the annual Midwest Damage Prevention Training Conference.

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Common Ground AlliancecoreStrategic or Co-development PartnerNational organization focused on damage prevention best practices. Indiana 811 participates in and follows CGA recommended best practices for the damage prevention industry.
• Call 811 (National Campaign)coreGTM or Marketing PartnerNational 811 awareness campaign designated by the FCC. Indiana 811 is the designated state center for Indiana's implementation of this national initiative.
• Indiana Pipeline Awareness AssociationcoreStrategic or Co-development PartnerState organization focused on pipeline safety and awareness. Indiana 811 works with IPAA on damage prevention initiatives related to pipeline facilities.
• Indiana Geographic Information Council (IGIC)minorStrategic or Co-development PartnerState organization supporting geographic information systems. Indiana 811 collaborates on mapping and location data initiatives.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Common Ground Alliance (CGA): National damage-prevention industry association that sets best practices for one-call centers including Indiana 811. Not a direct service competitor, but the governing industry body Indiana 811 aligns with.
• USIC (Underground Safety Infrastructure): Largest private underground utility locating company in North America. Adjacent rather than direct: performs the field locates that one-call centers like Indiana 811 coordinate, not the notification intake itself.

Direct peers

• Lone Star 811 (Texas): Texas's largest one-call center, operating the same FCC 811-based coordination service for excavators and underground facility operators.
• New York 811: New York state's one-call center operating the same statutory underground-utility notification model with a member-utility funded non-profit structure.
• Kentucky 811: Kentucky's designated one-call center operating under the same FCC 811 framework with an analogous member-funded, statutory-coordination model. Indiana 811 itself lists Kentucky 811 as a cross-state coordination partner.
• Pennsylvania One Call System: Pennsylvania's statutory one-call notification center providing identical damage-prevention coordination between excavators and member utilities.
• Miss Dig System (Michigan): Michigan's one-call system serving excavators and utility operators under the same statutory notification framework. Direct Midwest peer coordinating with Indiana 811 on multi-state projects.
• Julie, Inc. (Illinois One Call): Illinois's designated one-call center providing damage-prevention coordination across the same regulatory category. Indiana 811 lists Julie as a cross-state coordination partner.
• Georgia 811: Georgia's one-call center delivering the same statutory excavator-notification service with member-utility governance and free excavator access.
• Ohio Utilities Protection Service (OUPS): Ohio's not-for-profit one-call system coordinating underground facility locates, with an identical state-law mandate and member-utility funding model. Indiana 811 partners with OUPS for cross-border ticket routing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/in811
• YouTubeyoutube.com/channel/UCPxcP_yJBEZZEKsfn9UkNiQ
• Facebookfacebook.com/IN811
• LinkedInlinkedin.com/company/indiana-811

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indiana 811