Telesmart
Telesmart is a New Zealand-based managed ICT services provider founded in 2005, delivering integrated communications (Microsoft Teams, Cisco Webex, PABX), connectivity (SD-WAN, MPLS, internet, colocation), and cybersecurity services to enterprise and mid-market B2B customers across New Zealand and Australia.
- Company typePrivate
- Founded2005
- HeadquartersAuckland, New Zealand
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Telesmart does
Telesmart is a New Zealand-based managed ICT services provider founded in 2005 and headquartered in Auckland/Wellington, serving enterprise and mid-market B2B customers across New Zealand and Australia. The company's portfolio spans three integrated pillars: communications (Microsoft Teams with Operator Connect, Cisco Webex, PABX/SIP trunking, contact centre solutions from Webex, Tendfor, and Enghouse), connectivity (internet, SD-WAN, MPLS WAN, LAN/Wi-Fi, and colocation), and security (managed cybersecurity built on Cisco Security and Microsoft Defender, plus firewall services). Telesmart also resells Microsoft 365, web hosting, and a range of peripheral hardware. Telesmart is the only New Zealand company approved for ANZ Microsoft Teams Operator Connect Calling and the sole APAC provider for Tendfor compliance recording, alongside Microsoft Gold and Cisco provider certifications.
The business model is predominantly managed services with recurring revenue from ongoing monitoring, support, and licensing of telephony, network, and security infrastructure, supplemented by hardware (headsets, desk phones, conferencing equipment) and software license resale (Microsoft 365, Teams, Webex). Go-to-market combines direct enterprise sales with channel distribution through Dicker Data and Westcon-Comstor, and the company joined the All of Government (AoG) Marketplace in June 2025 to access New Zealand public-sector procurement. Customers include Access Community Health, Victoria University of Wellington, First Credit Union, Fletcher Building, Foodstuffs, Beef + Lamb New Zealand, Te Whatu Ora, and Summerset Retirement Villages, with a pronounced healthcare and government vertical skew.
Strategically, Telesmart has expanded through both organic capability additions (Teams Operator Connect in 2023, Tendfor APAC exclusivity in 2023, Teams 2.0 readiness in 2024, AoG Marketplace in 2025) and inorganic moves (the 2018 NEC Business Solutions acquisition). The company is privately held with no disclosed institutional investors or funding rounds, operates with 11-50 employees, and positions itself as a customized alternative to larger providers for organizations requiring hands-on service and bespoke ICT solutions.
Telesmart firmographics
Firmographics- Name
- Telesmart
- Legal name
- Telesmart Ltd.
- Website
- https://telesmart.co.nz
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Telesmart is a New Zealand-based managed ICT services provider founded in 2005, delivering integrated communications (Microsoft Teams, Cisco Webex, PABX), connectivity (SD-WAN, MPLS, internet, colocation), and cybersecurity services to enterprise and mid-market B2B customers across New Zealand and Australia.
- Ownership category
- akta.pro rank
Telesmart industry classification
Industry- Product category
- Managed Telecommunications Services
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)
- akta.pro secondary industry
- Telehealth Scheduling & Virtual Visit Logistics (HLACADAI)
Keywords
Where Telesmart is headquartered
LocationHeadquarters
- HQ city
- Auckland
- HQ country
- New Zealand
- HQ region
- Oceania
Offices1 record
Markets served
Telesmart business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed ICT Services: Recurring managed services revenue from ongoing support, monitoring, and management of customer telecommunications, network, and security infrastructure.
- Product Sales (Peripherals): One-time and recurring sales of hardware including headsets, desk phones, conference phones, and video conferencing equipment.
- Software Licensing: Resale and management of software licenses including Microsoft 365, Microsoft Teams, Cisco Webex, and related collaboration tools.
- Connectivity Services: Internet connectivity, colocation, and wide area network services including SD-WAN and MPLS WAN solutions.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Telesmart product offering
Product offeringCore offering
Telesmart is a New Zealand-based managed ICT services provider (founded 2005) delivering integrated telephony, network, and cybersecurity solutions to mid-market and enterprise organisations across New Zealand and Australia. Its core offerings centre on unified communications (Microsoft Teams, Cisco Webex, PABX, contact centre), managed connectivity (internet, WAN, managed network), and managed cybersecurity (firewall, endpoint, monitoring).
Product overview
Telesmart is an ICT specialist offering a comprehensive portfolio of managed telephony, network, and secure IT services across New Zealand and Australia. The offering is organized as an integrated platform-plus-modules architecture with three core pillars: Communication solutions (Microsoft Teams with Operator Connect and voice calling, Cisco Webex, PABX systems, contact centre solutions, and toll-free/SIP trunking), Connectivity infrastructure (internet, SD-WAN, MPLS WAN, LAN/Wi-Fi, and colocation), and Security services (managed cybersecurity, Cisco Security, Microsoft Defender, and firewall). The portfolio also includes cloud services (Microsoft 365, web hosting with cPanel), peripherals (headsets, phones, video conferencing equipment), and specialized solutions for hybrid work, meeting rooms, and contact centres. Telesmart serves both public and private sector organizations across Australasia, positioning itself as an alternative to larger providers for organizations requiring customized ICT solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Microsoft Teams Solutions Deployment and managed service for Microsoft Teams including Operator Connect, Direct Routing, and Teams Phone for organisations standardising on Microsoft 365.
- Cisco Webex Solutions Provisioned and managed Cisco Webex Calling, meetings, and contact centre for enterprises standardising on Cisco collaboration.
- PABX Voice Systems On-premise and hosted PABX telephony systems, including migrations off legacy PBX estates to cloud or hybrid voice.
- Contact Centre Solutions Cloud and on-premise contact centre deployments with omnichannel routing, queuing, and reporting for customer-facing teams.
- Internet Connectivity Business-grade internet access delivered with managed routers and SLAs for single-site and multi-site organisations.
- Managed Cybersecurity Managed firewall, endpoint protection, monitoring, and threat management delivered as a recurring service.
- Meeting Room Solutions Provisioned meeting room hardware and video-conferencing room systems for hybrid workplace collaboration.
- Managed Network Services Managed LAN/WAN, switching, Wi-Fi, and SD-WAN services using platforms such as Cisco Meraki, including monitoring and break-fix.
- Microsoft 365 Licensing, migration, and managed support for Microsoft 365 productivity and collaboration suites.
- Web Hosting Managed web hosting for small and mid-sized business websites and applications.
Companies that use Telesmart
Customer profileNamed customers26 records
Segments1 record
Ideal customer profiles1 record
Telesmart technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature5 records
Telesmart partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- AoG MarketplacecoreAll of Government Marketplace partnership enabling Telesmart to provide secure network services to New Zealand government agencies. This represents a key government security endorsement.
- MicrosoftcoreMicrosoft Gold-Certified partner providing Microsoft Teams Operator Connect, Microsoft 365, Azure, and related collaboration solutions. Telesmart is the only NZ company providing ANZ Teams Calling and has been named a Microsoft Teams Operator Connect Program partner.
- CiscocoreCisco provider offering Webex Calling, Webex Contact Centre, Webex Rooms, Cisco Meraki, and Cisco Teams Rooms. Telesmart has been approved as a Cisco Provider.
- Dicker DatacoreNew Zealand distribution partnership for reselling and distributing Telesmart's technology solutions through Dicker Data's channel network.
- Westcon-ComstorcoreStrategic distribution partner with customer engagement initiatives in New Zealand. Telesmart's CTO provides feedback on PartnerCentral platform.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
Telesmart competitors and assessment
Company assessmentDirect peers
- Logicalis: Logicalis is a global managed ICT services provider focused on Cisco, Microsoft, and multi-vendor networking, cloud, and security solutions for enterprise customers across multiple regions including Asia-Pacific. It is comparable to Telesmart in the partner-led managed services model and global UC/network portfolio, but at significantly larger scale.
- Datacom: Datacom is one of New Zealand's largest privately held ICT services providers, offering managed cloud, network, security, and unified communications services to enterprise and government customers across Australasia. It is the closest scale-comparable peer to Telesmart, operating a similar Microsoft/Cisco-led managed services model but at materially larger scale.
- ConvergeOne: ConvergeOne is a US-based managed services provider specializing in Cisco and Microsoft unified communications, contact centre, and networking solutions for enterprise customers. It is a direct international peer to Telesmart in the partner-led UC, contact centre, and managed services delivery model.
- Insomnia ICT: Insomnia is a New Zealand-based managed ICT services provider focused on Microsoft cloud, security, and modern workplace solutions for SMB and mid-market customers. It is a direct peer in the Microsoft Gold partner managed services niche that Telesmart also targets, with overlapping customer profiles and a similar partner-led delivery model.
- The Instillery: The Instillery is a New Zealand managed services and cloud provider delivering Microsoft, Cisco, and security-led solutions to mid-market and enterprise customers. It is comparable to Telesmart in size, geography, and go-to-market, with overlapping UC, network, and managed security offerings for NZ enterprises.
Broad incumbents
- Spark New Zealand: Spark is New Zealand's largest telecommunications carrier and ICT services provider, offering voice, connectivity, cloud, and security solutions to enterprise and government customers. It is a broad incumbent competitor whose voice and managed services overlap directly with Telesmart's portfolio, though Spark operates at far greater scale and as a network owner.
- Telstra Enterprise: Telstra is Australia's largest telecommunications carrier and a major managed services provider for enterprise and government, offering unified communications, networking, and security solutions. It overlaps with Telesmart's Australian expansion ambitions and competes for the same enterprise and public-sector customers.
- NTT Ltd. (formerly Dimension Data): NTT Ltd. is a global ICT services and managed network provider with a strong presence in Australasia, offering unified communications, SD-WAN, managed security, and cloud services to large enterprises. It represents the global managed services incumbent that Telesmart competes against on multi-site enterprise and government accounts across NZ and Australia.
- Optus Business: Optus is one of Australia's largest telecommunications carriers with a substantial enterprise and government ICT services division offering unified communications, networking, and managed security. It is a broad incumbent peer that competes with Telesmart for Australian enterprise and mid-market accounts alongside Telstra and NTT.
Emerging players
- 8x8: 8x8 is a global UCaaS and CCaaS vendor whose cloud voice and contact centre platforms sit in the same Microsoft Teams / Webex ecosystem that Telesmart integrates with and resells. It is comparable as an emerging player whose platform Telesmart complements rather than directly competes with, and represents the type of cloud-native vendor reshaping the broader UC market.
Market position
Strengths5 records
Weaknesses6 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Telesmart social profiles
Digital presenceTelesmart compliance and trust
Trust signalCompliance3 records
Telesmart financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telesmart leadership team
Management profileNumber of profiles
Profiles4 records
Telesmart funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telesmart M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telesmart
What does Telesmart do?
Telesmart is a New Zealand-based managed ICT services provider (founded 2005) delivering integrated telephony, network, and cybersecurity solutions to mid-market and enterprise organisations across New Zealand and Australia. Its core offerings centre on unified communications (Microsoft Teams, Cisco Webex, PABX, contact centre), managed connectivity (internet, WAN, managed network), and managed cybersecurity (firewall, endpoint, monitoring).
Is Telesmart a public or private company?
Telesmart is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Telesmart founded?
Telesmart was founded in 2005. It employs 11 to 50 people.
Where is Telesmart based?
Telesmart is headquartered in Auckland, New Zealand, in the Oceania region.
How does Telesmart make money?
Four revenue lines are on record. Managed ICT Services are the primary driver. The others are product Sales (Peripherals), software Licensing and connectivity Services.
Who are Telesmart's main competitors?
Direct peers on record are Logicalis, Datacom, ConvergeOne, Insomnia ICT and The Instillery. Broad incumbents are Spark New Zealand, Telstra Enterprise, NTT Ltd. (formerly Dimension Data) and Optus Business. 8x8 is listed as an emerging player.
Does Telesmart have an API?
No public API is recorded for Telesmart.
What industry is Telesmart in?
Telesmart's product category is Managed Telecommunications Services. Its primary akta.pro industry code is HLALAKAG, Telehealth Contact Center, Virtual Front Desk & Messaging, with a secondary code of HLACADAI, Telehealth Scheduling & Virtual Visit Logistics. Its SIC code is 7385.