Telesmart

What Telesmart does

Telesmart is a New Zealand-based managed ICT services provider founded in 2005 and headquartered in Auckland/Wellington, serving enterprise and mid-market B2B customers across New Zealand and Australia. The company's portfolio spans three integrated pillars: communications (Microsoft Teams with Operator Connect, Cisco Webex, PABX/SIP trunking, contact centre solutions from Webex, Tendfor, and Enghouse), connectivity (internet, SD-WAN, MPLS WAN, LAN/Wi-Fi, and colocation), and security (managed cybersecurity built on Cisco Security and Microsoft Defender, plus firewall services). Telesmart also resells Microsoft 365, web hosting, and a range of peripheral hardware. Telesmart is the only New Zealand company approved for ANZ Microsoft Teams Operator Connect Calling and the sole APAC provider for Tendfor compliance recording, alongside Microsoft Gold and Cisco provider certifications.

The business model is predominantly managed services with recurring revenue from ongoing monitoring, support, and licensing of telephony, network, and security infrastructure, supplemented by hardware (headsets, desk phones, conferencing equipment) and software license resale (Microsoft 365, Teams, Webex). Go-to-market combines direct enterprise sales with channel distribution through Dicker Data and Westcon-Comstor, and the company joined the All of Government (AoG) Marketplace in June 2025 to access New Zealand public-sector procurement. Customers include Access Community Health, Victoria University of Wellington, First Credit Union, Fletcher Building, Foodstuffs, Beef + Lamb New Zealand, Te Whatu Ora, and Summerset Retirement Villages, with a pronounced healthcare and government vertical skew.

Strategically, Telesmart has expanded through both organic capability additions (Teams Operator Connect in 2023, Tendfor APAC exclusivity in 2023, Teams 2.0 readiness in 2024, AoG Marketplace in 2025) and inorganic moves (the 2018 NEC Business Solutions acquisition). The company is privately held with no disclosed institutional investors or funding rounds, operates with 11-50 employees, and positions itself as a customized alternative to larger providers for organizations requiring hands-on service and bespoke ICT solutions.

Name

Telesmart

Legal name

Telesmart Ltd.

Website

https://telesmart.co.nz

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Telesmart is a New Zealand-based managed ICT services provider founded in 2005, delivering integrated communications (Microsoft Teams, Cisco Webex, PABX), connectivity (SD-WAN, MPLS, internet, colocation), and cybersecurity services to enterprise and mid-market B2B customers across New Zealand and Australia.

Ownership category

akta.pro rank

Product category

Managed Telecommunications Services

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)

akta.pro secondary industry

Telehealth Scheduling & Virtual Visit Logistics (HLACADAI)

Keywords

• Managed ICT services
• Unified communications
• Network infrastructure
• Managed cybersecurity
• Cloud telephony services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed ICT Services: Recurring managed services revenue from ongoing support, monitoring, and management of customer telecommunications, network, and security infrastructure.
2. Product Sales (Peripherals): One-time and recurring sales of hardware including headsets, desk phones, conference phones, and video conferencing equipment.
3. Software Licensing: Resale and management of software licenses including Microsoft 365, Microsoft Teams, Cisco Webex, and related collaboration tools.
4. Connectivity Services: Internet connectivity, colocation, and wide area network services including SD-WAN and MPLS WAN solutions.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Telesmart is a New Zealand-based managed ICT services provider (founded 2005) delivering integrated telephony, network, and cybersecurity solutions to mid-market and enterprise organisations across New Zealand and Australia. Its core offerings centre on unified communications (Microsoft Teams, Cisco Webex, PABX, contact centre), managed connectivity (internet, WAN, managed network), and managed cybersecurity (firewall, endpoint, monitoring).

Product overview

Telesmart is an ICT specialist offering a comprehensive portfolio of managed telephony, network, and secure IT services across New Zealand and Australia. The offering is organized as an integrated platform-plus-modules architecture with three core pillars: Communication solutions (Microsoft Teams with Operator Connect and voice calling, Cisco Webex, PABX systems, contact centre solutions, and toll-free/SIP trunking), Connectivity infrastructure (internet, SD-WAN, MPLS WAN, LAN/Wi-Fi, and colocation), and Security services (managed cybersecurity, Cisco Security, Microsoft Defender, and firewall). The portfolio also includes cloud services (Microsoft 365, web hosting with cPanel), peripherals (headsets, phones, video conferencing equipment), and specialized solutions for hybrid work, meeting rooms, and contact centres. Telesmart serves both public and private sector organizations across Australasia, positioning itself as an alternative to larger providers for organizations requiring customized ICT solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Teams Solutions Deployment and managed service for Microsoft Teams including Operator Connect, Direct Routing, and Teams Phone for organisations standardising on Microsoft 365.
• Cisco Webex Solutions Provisioned and managed Cisco Webex Calling, meetings, and contact centre for enterprises standardising on Cisco collaboration.
• PABX Voice Systems On-premise and hosted PABX telephony systems, including migrations off legacy PBX estates to cloud or hybrid voice.
• Contact Centre Solutions Cloud and on-premise contact centre deployments with omnichannel routing, queuing, and reporting for customer-facing teams.
• Internet Connectivity Business-grade internet access delivered with managed routers and SLAs for single-site and multi-site organisations.
• Managed Cybersecurity Managed firewall, endpoint protection, monitoring, and threat management delivered as a recurring service.
• Meeting Room Solutions Provisioned meeting room hardware and video-conferencing room systems for hybrid workplace collaboration.
• Managed Network Services Managed LAN/WAN, switching, Wi-Fi, and SD-WAN services using platforms such as Cisco Meraki, including monitoring and break-fix.
• Microsoft 365 Licensing, migration, and managed support for Microsoft 365 productivity and collaboration suites.
• Web Hosting Managed web hosting for small and mid-sized business websites and applications.

Named customers26 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• AoG MarketplacecoreChannel Partner/ Reseller/ Distributor · 25 June 2025All of Government Marketplace partnership enabling Telesmart to provide secure network services to New Zealand government agencies. This represents a key government security endorsement.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold-Certified partner providing Microsoft Teams Operator Connect, Microsoft 365, Azure, and related collaboration solutions. Telesmart is the only NZ company providing ANZ Teams Calling and has been named a Microsoft Teams Operator Connect Program partner.
• CiscocoreTechnology or IntegrationCisco provider offering Webex Calling, Webex Contact Centre, Webex Rooms, Cisco Meraki, and Cisco Teams Rooms. Telesmart has been approved as a Cisco Provider.
• Dicker DatacoreChannel Partner/ Reseller/ DistributorNew Zealand distribution partnership for reselling and distributing Telesmart's technology solutions through Dicker Data's channel network.
• Westcon-ComstorcoreChannel Partner/ Reseller/ DistributorStrategic distribution partner with customer engagement initiatives in New Zealand. Telesmart's CTO provides feedback on PartnerCentral platform.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Logicalis: Logicalis is a global managed ICT services provider focused on Cisco, Microsoft, and multi-vendor networking, cloud, and security solutions for enterprise customers across multiple regions including Asia-Pacific. It is comparable to Telesmart in the partner-led managed services model and global UC/network portfolio, but at significantly larger scale.
• Datacom: Datacom is one of New Zealand's largest privately held ICT services providers, offering managed cloud, network, security, and unified communications services to enterprise and government customers across Australasia. It is the closest scale-comparable peer to Telesmart, operating a similar Microsoft/Cisco-led managed services model but at materially larger scale.
• ConvergeOne: ConvergeOne is a US-based managed services provider specializing in Cisco and Microsoft unified communications, contact centre, and networking solutions for enterprise customers. It is a direct international peer to Telesmart in the partner-led UC, contact centre, and managed services delivery model.
• Insomnia ICT: Insomnia is a New Zealand-based managed ICT services provider focused on Microsoft cloud, security, and modern workplace solutions for SMB and mid-market customers. It is a direct peer in the Microsoft Gold partner managed services niche that Telesmart also targets, with overlapping customer profiles and a similar partner-led delivery model.
• The Instillery: The Instillery is a New Zealand managed services and cloud provider delivering Microsoft, Cisco, and security-led solutions to mid-market and enterprise customers. It is comparable to Telesmart in size, geography, and go-to-market, with overlapping UC, network, and managed security offerings for NZ enterprises.

Broad incumbents

• Spark New Zealand: Spark is New Zealand's largest telecommunications carrier and ICT services provider, offering voice, connectivity, cloud, and security solutions to enterprise and government customers. It is a broad incumbent competitor whose voice and managed services overlap directly with Telesmart's portfolio, though Spark operates at far greater scale and as a network owner.
• Telstra Enterprise: Telstra is Australia's largest telecommunications carrier and a major managed services provider for enterprise and government, offering unified communications, networking, and security solutions. It overlaps with Telesmart's Australian expansion ambitions and competes for the same enterprise and public-sector customers.
• NTT Ltd. (formerly Dimension Data): NTT Ltd. is a global ICT services and managed network provider with a strong presence in Australasia, offering unified communications, SD-WAN, managed security, and cloud services to large enterprises. It represents the global managed services incumbent that Telesmart competes against on multi-site enterprise and government accounts across NZ and Australia.
• Optus Business: Optus is one of Australia's largest telecommunications carriers with a substantial enterprise and government ICT services division offering unified communications, networking, and managed security. It is a broad incumbent peer that competes with Telesmart for Australian enterprise and mid-market accounts alongside Telstra and NTT.

Emerging players

• 8x8: 8x8 is a global UCaaS and CCaaS vendor whose cloud voice and contact centre platforms sit in the same Microsoft Teams / Webex ecosystem that Telesmart integrates with and resells. It is comparable as an emerging player whose platform Telesmart complements rather than directly competes with, and represents the type of cloud-native vendor reshaping the broader UC market.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telesmartnz
• YouTubeyoutube.com/@telesmartnz
• Facebookfacebook.com/Telesmartnz
• LinkedInnz.linkedin.com/company/telesmart-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telesmart