Uniphore
Uniphore is a private enterprise AI company selling a four-layer Business AI Cloud platform (Data, Knowledge, Model, Agentic) and purpose-built AI agents to 2,000+ enterprises across telecom, banking, insurance, healthcare, retail, and energy, monetized via enterprise SaaS and consumption pricing.
- Company typePrivate
- Founded2008
- HeadquartersPalo Alto, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Uniphore does
Uniphore is a privately-held enterprise AI software company founded in 2008 at IIT Madras, headquartered in Palo Alto, California with major engineering operations in Chennai, India. The company sells the Uniphore Business AI Cloud, a four-layer platform spanning Data (zero-copy data fabric and intelligent AI data agents), Knowledge (RAG pipelines, knowledge graphs, SLM factory), Model (model-agnostic orchestration with auto fine-tuning and guardrails), and Agentic layers (multi-agent orchestration via Model Context Protocol, BPMN-based visual workflow design, and deterministic execution). On top of this platform, Uniphore sells purpose-built AI agents — Self-Service, Real-Time Guidance, Conversation Insights, Communication Recording, Recruiting, CDP, and Audience agents — serving regulated, high-volume enterprise workflows. Customers include 2,000+ enterprises across telecom, banking, insurance, healthcare, retail, and energy, with 60+ Fortune 500 deployments.
The company monetizes primarily through enterprise SaaS subscription and platform licensing — both consumption-based and license-based packaging with multi-year contracts — supplemented by usage-based AI inference and transaction pricing. Go-to-market is enterprise direct sales complemented by strategic SI and consulting partnerships with KPMG, Cognizant, LTM/LTIMindtree, and Rackspace Technology, plus technology integration with hyperscalers (Snowflake, Databricks, BigQuery, Redshift). Uniphore has raised approximately $870 million in cumulative funding across nine rounds (most recently $260M Series F in October 2025 co-led by NVIDIA, AMD, Snowflake, and Databricks at a $2.5 billion valuation), and has executed eight acquisitions since 2021 (Jacada, Emotion Research Lab, Colabo, Red Box, Hexagone, ActionIQ, Infoworks, Orby AI, and Autonom8) to extend its platform surface.
Uniphore firmographics
Firmographics- Name
- Uniphore
- Legal name
- Uniphore Technologies Inc.
- Website
- https://uniphore.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Uniphore is a private enterprise AI company selling a four-layer Business AI Cloud platform (Data, Knowledge, Model, Agentic) and purpose-built AI agents to 2,000+ enterprises across telecom, banking, insurance, healthcare, retail, and energy, monetized via enterprise SaaS and consumption pricing.
- Ownership category
- akta.pro rank
Uniphore industry classification
Industry- Product category
- Enterprise AI Platform
- NAICS
- Software Publishers (5132), Software Publishers (51321), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE), Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC)
Keywords
Where Uniphore is headquartered
LocationHeadquarters
- HQ city
- Palo Alto
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Uniphore business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise SaaS Subscription / Platform License: Recurring revenue from the Uniphore Business AI Cloud platform deployed across hyperscaler public clouds, private clouds, and on-premises. Sold as flexible consumption-based or license-based packaging with SLAs enabling global scaling. The platform spans data, knowledge, model, and agentic layers with multiple AI agents (Self-Service Agent, Conversation Insights Agent, Real-Time Guidance Agent, Communication Recording Agent, Recruiting Agent, CDP Agent).
- Consumption-Based AI Usage: Usage-based pricing tied to AI inference calls, transactions processed, conversations handled, and data volumes activated. Referenced as 'consumption-based or license-based packaging' across use case pages; aligns with pay-as-you-go economics for AI workloads.
- Partner-Driven Professional Services / Implementation: Revenue enabled through strategic SI partners (KPMG, Cognizant, LTM/LTIMindtree, Rackspace) who lead solution development, deployment, and client delivery for industry-specific AI solutions. Uniphore provides the platform; partners monetize implementation and managed delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Multi-year contract | Enterprise AI platform - quote-based, consumption or license-based |
| Hybrid | Annual | Enterprise AI platform - license-based alternative |
Go-to-market motion1 record
Distribution channels4 records
Uniphore product offering
Product offeringCore offering
Uniphore provides the Business AI Cloud, a sovereign, composable, and secure enterprise AI platform built on a four-layer architecture spanning Data, Knowledge, Model, and Agentic layers. The platform unifies enterprise data via a zero-copy data fabric, trains domain-specific small language models (SLMs), and orchestrates AI agents that automate multi-step business workflows. On top of the platform, Uniphore sells a suite of purpose-built AI agents for customer service, sales, recruiting, marketing activation, compliance, and back-office operations, targeting large enterprises across banking, insurance, telecom, healthcare, retail, and energy.
Product overview
Uniphore offers a single unified platform — the Business AI Cloud — built on a four-layer architecture (Agentic Layer, Model Layer, Knowledge Layer, and Data Layer) that connects enterprise data, fine-tunes domain-specific small language models (SLMs), and orchestrates AI agents across business workflows. On top of this platform, Uniphore sells a suite of purpose-built AI agents as modular products, including the Self-Service Agent, Real-time Guidance Agent, Conversation Insights Agent, Communication Recording Agent, and Recruiting Agent for customer service and workforce operations, plus the CDP Agent and Audience Agent for marketing activation. The portfolio also encompasses acquired and legacy offerings — ActionIQ (Composable Zero-Copy Data Platform), Infoworks (Enterprise Data Platform with intelligent AI data agents), Orby AI and Autonom8 (agentic automation), Hexagone (behavioral analytics), Red Box (enterprise voice capture), Colabo (knowledge automation), Jacada (low-code automation), and X-Stream (knowledge-as-a-service) — all integrated to deliver a comprehensive enterprise AI platform serving 2,000+ businesses globally.
Differentiator
Problem solved
Functional benefit
Brands
- Uniphore Business AI Cloud: End-to-end enterprise AI platform spanning data, knowledge, models, and agents — the company's flagship platform comprising the Agentic, Knowledge, Model, and Data layers.
- Uniphore X-Stream
- Uniphore X-Platform
Products and services
- Uniphore Business AI Cloud A sovereign, composable, and secure enterprise AI platform that unifies proprietary data, fine-tunes domain-specific models, and powers intelligent agents across the four layers (Agentic, Model, Knowledge, Data) for enterprise AI deployment.
- Agentic Layer A platform layer within Business AI Cloud for developing, deploying, and managing AI agents that automate complex business processes using a natural language builder, orchestration, and Model Context Protocol (MCP) for third-party agent integration.
- Knowledge Layer A platform layer that transforms enterprise data corpus into structured, contextualized, and governed knowledge using RAG pipelines, semantic indexing, knowledge graphs, and perpetual SLM fine-tuning.
- Model Layer A platform layer that provides model-agnostic orchestration across proprietary, open-source, and fine-tuned SLM models with centralized control, governance, and auto fine-tuning for enterprise accuracy.
- Data Layer A zero-copy AI fabric providing instant, secure access to enterprise data without copies, migrations, or complexity through a hybrid-composable data fabric and intelligent AI data agents.
- CDP Agent Builds and activates high-precision audience profiles without manual data engineering, connecting fragmented customer data from CDPs, CRMs, and ad platforms into a unified foundation for marketing campaigns.
- Recruiting Agent Enhances recruiter productivity by streamlining interview preparation, generating questions and summaries, and offering real-time multimodal guidance during interviews for better-informed hiring decisions.
- Self-Service Agent Autonomous AI agent that delivers 24/7 human-like support across voice and digital channels, handling multi-step workflows with enterprise-grade accuracy grounded in enterprise knowledge.
- Real-Time Guidance Agent Empowers contact center agents with real-time AI-driven support that surfaces knowledge, provides in-the-moment guidance, and automates post-call tasks to boost efficiency and consistency.
- Conversation Insights Agent Surfaces structured insights from unstructured customer conversations without configuring keywords, helping CX, operations, and product teams track trends, diagnose issues, and drive faster decisions.
- Communication Recording Agent Securely records, stores, and accesses every voice and screen interaction with full compliance and enterprise control, enabling real-time supervision, authorization control, and built-in audit capabilities.
- Uniphore X-Stream Unified knowledge-as-a-service offering that helps enterprises build RAG applications 8x faster by streamlining knowledge preparation, ingestion, and retrieval for generative AI applications.
- Audience Agent An AI audience agent introduced as part of the Marketing AI suite for AI-driven audience building, segmentation, and activation across marketing campaigns.
- Sales Interaction Agent An AI agent designed for sales interactions, providing AI-driven guidance and next-best-action support for sales teams across the buyer journey.
Quantifiable outcome
- 50% reduction in cost to serve (World's 3rd Largest Telecom)
- +17 more outcomes
Companies that use Uniphore
Customer profileNamed customers29 records
Ideal customer profiles2 records
Uniphore technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability18 records
Feature8 records
Uniphore partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core, minor and flagship.
- Palantir Technologies, Advanced Micro Devices (AMD)corePer Bloomberg, Rackspace secured multiple AI partnerships including with Advanced Micro Devices (AMD) to develop Enterprise AI Cloud and with Palantir Technologies. Uniphore also noted as a partnership turning point for Rackspace. Uniphore's AMD relationship also extends through co-leading Uniphore's Series F funding.
- Fieldguide, AnthropicminorKPMG US has established partnerships with Uniphore for AI agent development, Fieldguide for audit tools, and is expanding collaboration with Anthropic on legal and tax products. Per KPMG US CEO Tim Walsh leading Silicon Valley tours to identify and partner with early-stage AI start-ups.
- LTM (LTIMindtree)flagshipStrategic partnership announced May 5, 2026 between Uniphore and LTM Limited (formerly LTIMindtree) to jointly develop industry- and domain-specific AI solutions combining small language models, AI agents, and deep sector expertise. Uniphore's Business AI Cloud powers LTM's BlueVerse ecosystem. Initially targeting banking, financial services and insurance (BFSI), manufacturing, and media & entertainment sectors. LTM has 87,000+ employees across 40 countries and ~₹1.26 lakh crore market cap; will also deploy Uniphore's platform internally.
- Salesforce, Google Cloud, Microsoft, Cognition, TypefacecorePer Cognizant's analyst commentary, Cognizant has expanded AI partnerships with Google Cloud, Microsoft, Uniphore, Cognition, and Typeface. Uniphore is part of an ecosystem of major hyperscaler and AI platform partners within Cognizant's enterprise AI offering.
- Rackspace TechnologyflagshipStrategic partnership to define a new 'Infrastructure-to-Agents' architecture category accelerating enterprise AI adoption. Combines Rackspace's hybrid multicloud and private cloud infrastructure with Uniphore's Business AI Cloud. Targets regulated industries (healthcare, financial services, insurance). The collaboration is projected to unlock more than $100 million in enterprise AI deployments and includes forward-deployed engineers to operationalize the platform for customers.
- CognizantflagshipStrategic partnership announced February 2, 2026 to co-develop industry-specific AI solutions using small language models and AI agents, initially targeting Life Sciences and Banking and Capital Markets. Uniphore provides the Business AI Cloud platform for fine-tuning domain-specific models; Cognizant leads solution development, deployment, and client delivery. Plans to co-develop repeatable, scalable solutions for drug discovery, commercial effectiveness, customer onboarding, and operational decisioning.
- Snowflake, Databricks, BigQuery, RedshiftcoreUniphore's data warehouse-native, zero-copy CDP architecture integrates with major cloud platforms including Snowflake, Databricks, BigQuery, and Redshift. Investment areas include agentic identity resolution, unified knowledge layers, and support for unstructured data.
- KPMGflagshipUniphore and KPMG LLP announced a strategic partnership to develop AI agents powered by industry-specific small language models (SLMs) for regulated industries including banking, insurance, energy, and healthcare. Uniphore provides its Business AI Cloud platform; KPMG brings consulting expertise and client delivery. Initial solutions target procurement, contracting, and AI-powered contract classification and risk flagging. The partnership is part of KPMG's broader initiative to operationalize AI agents across its consulting delivery model.
- Orby AI and Autonom8 (acquired)flagshipUniphore Technologies Inc. announced acquisition of startups Orby AI Inc. and Autonom8 Inc. in August 2025 to enhance its automation capabilities. Strengthens Uniphore's AI platform and expands its development team, including former Google DeepMind researchers.
- Databricks MarketplacecoreUniphore CDP is a martech ecosystem partner on Databricks Marketplace, powered by Delta Sharing. Provides data partners audience targeting datasets and solution accelerators for personalized, cross-channel campaigns. Salesforce Data Cloud specifically noted as a launch partner in the Zero Copy Partner Network alongside Uniphore.
- ActionIQ and Infoworks (acquired)flagshipUniphore simultaneously acquired ActionIQ and Infoworks in 2024, creating the industry's first Zero Data AI Cloud. ActionIQ brings Composable Zero-Copy Data Platform; Infoworks brings Enterprise Data Platform with intelligent AI data agents. Both companies founded in 2014. Combined platform enables seamless AI deployment across any data platform without complex integration.
- HPcoreHP partnered with Databricks and Uniphore to modernize its legacy marketing infrastructure and unlock dormant first-party data for audience segmentation and activation. Reduces overhead while capturing revenue opportunities as HP scales globally.
- Ravi Mayuram (CTO Appointment)flagshipRavi Mayuram appointed as new Chief Technology Officer of Uniphore. As CTO, he leads technology strategy and writes thought leadership including articles on zero-copy CDP architecture. This is an internal leadership appointment, not an external partnership.
- Hexagone (acquired)flagshipUniphore acquired France-based Hexagone to enhance AI capabilities in behavioral science, integrating new technology into the X-Platform. Hexagone's team, including founder Camille Srour, joined Uniphore to improve customer engagement through emotional and behavioral analysis.
- Red Box (acquired)flagshipUniphore acquired UK-based Red Box, an enterprise voice capture platform, to enhance conversational AI and automation offerings. Provides full control over voice and screen data for regulated sectors including finance and telecommunications, improving customer experience and operational decision-making.
- Colabo (acquired)coreUniphore acquired AI-based knowledge automation firm Colabo in April 2022 to enhance its conversational automation platform. Improves enterprise capabilities in extracting knowledge from structured and unstructured data to assist virtual assistants and support customer service.
- Jacada Ltd. (acquired)coreUniphore acquired Israeli contact centre automation firm Jacada Ltd. in 2021 through an all-cash transaction. Jacada became a privately-held company and ceased trading, with integration of Jacada's low-code/no-code platform, products, and team into Uniphore. Followed a recent $140M Series D funding round.
Scale indicators14 records
Recent moves6 records
Expansion highlights8 records
Uniphore competitors and assessment
Company assessmentMarket position
Competitive moat7 records
Key highlights7 records
Customer concentration
Uniphore social profiles
Digital presenceUniphore compliance and trust
Trust signalCompliance6 records
Uniphore financial estimates
Financial estimateRevenue estimate
Valuation estimate
Uniphore leadership team
Management profileNumber of profiles
Profiles15 records
Uniphore subsidiaries and ownership
Company hierarchySubsidiaries8 records
Uniphore funding detail
Funding detailFunding overview
Funding rounds9 records
Investors28 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Uniphore M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Uniphore
What does Uniphore do?
Uniphore provides the Business AI Cloud, a sovereign, composable, and secure enterprise AI platform built on a four-layer architecture spanning Data, Knowledge, Model, and Agentic layers. The platform unifies enterprise data via a zero-copy data fabric, trains domain-specific small language models (SLMs), and orchestrates AI agents that automate multi-step business workflows. On top of the platform, Uniphore sells a suite of purpose-built AI agents for customer service, sales, recruiting, marketing activation, compliance, and back-office operations, targeting large enterprises across banking, insurance, telecom, healthcare, retail, and energy.
Is Uniphore a public or private company?
Uniphore is a private company. It is classified as venture growth investor backed and is currently operating.
When was Uniphore founded?
Uniphore was founded in 2008. It employs 501 to 1,000 people.
Where is Uniphore based?
Uniphore is headquartered in Palo Alto, United States, in the North America region.
How does Uniphore make money?
Three revenue lines are on record. Enterprise SaaS Subscription / Platform License is the primary driver. The others are consumption-Based AI Usage and partner-Driven Professional Services / Implementation.
Does Uniphore have an API?
Yes. Uniphore offers Model Context Protocol (MCP) for external agent integration through its Agentic Layer, supporting multi-agentic workflows with BPMN-based visual design and third-party & industry agent integration. The platform supports External integration through Model Context Protocol (MCP) and provides Multi-Agent Collaboration Protocol for orchestrating interaction across agents, systems, and third-party tools.
What industry is Uniphore in?
Uniphore's product category is Enterprise AI Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 5132 and its SIC code is 7372.