What Hacking & Paterson Management Services does

Hacking & Paterson Management Services Limited (HPMS) is a Scottish property factoring company founded in 1922, headquartered in Glasgow with a regional office in Edinburgh. The company administers common property for residential developments and traditional tenements across Scotland, serving homeowners and homebuilders. HPMS operates as a privately held company under the parent Hacking & Paterson, registered with the Scottish Government Property Factor Register under number PF000288 and governed by the Property Factors (Scotland) Act 2011. The firm employs 51-100 staff and serves a varied portfolio ranging from traditional tenements to modern developments, including notable assets such as Britannia Quay (with EV infrastructure) and National Trust for Scotland's Tenement House.

HPMS's service portfolio spans instruction and administration of common repairs and maintenance, placement of common insurance through partner broker AON, debt recovery, insurance claims management, and property float administration. The customer-facing technology consists of the My H&P Web Portal and a smartphone application on iOS and Android, providing 24/7 account access, repair reporting, and online payment processing via integrations with Bottomline Technologies, Sagepay, Blink Payment, Cyprium, AIB, and Virgin Money. The Group CEO serves as Chair of The Property Institute (TPI) Scotland, and a Director chairs the Governance and Policy Working Group, giving the firm disproportionate industry influence relative to its scale.

The business model is predominantly subscription/recurring, driven by ongoing property factoring fees plus float deposits held from homeowners as working capital for development expenditure. HPMS supplements revenue with insurance brokerage arrangements via AON and energy brokerage via Indigo Swan. GTM is sales-led via direct relationships, supported by industry events, sponsorships (Homes for Scotland), and CSR-driven brand building.

Name

Hacking & Paterson Management Services

Legal name

Hacking and Paterson Management Services Limited

Website

https://hackingandpaterson.co.uk

Company type

Private

Founded year

1922

Operating status

Operating

Headcount range

51–100 employees

Short description

Hacking & Paterson Management Services is a Scotland-based property factoring firm, founded in 1922, that administers common repairs, maintenance, insurance, and property floats for homeowners and homebuilders across traditional tenements and modern developments from offices in Glasgow and Edinburgh.

Ownership category

akta.pro rank

Product category

Property Factoring Services

NAICS

Residential Property Managers (531311), Real Estate and Rental and Leasing (53), Services to Buildings and Dwellings (5617)

SIC

Real Estate Operators (No Developers) & Lessors (6510), Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Residential Lease Administration & Tenant Services (BPAJAFAL)

Keywords

• Property factoring services
• Residential property management
• Common property maintenance
• Building insurance placement
• Property float management

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Factoring Services: Recurring property factoring fees charged to homeowners for the administration of repair, maintenance and insurance of their common property. Services include instruction and administration of common repair and maintenance works, placement of common insurance policies, and financial management including property float handling.
2. Property Float: Refundable deposit held from homeowners to fund development expenditure including cleaning, electricity, ground maintenance, repairs, and insurance. The float provides working capital for property maintenance operations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hacking & Paterson Management Services provides property factoring services across Scotland, administering the repair, maintenance, and insurance of common property for residential homeowners and homebuilders. Services include instruction and administration of common repair and maintenance works, placement of common insurance policies through independent brokers, property float management, debt recovery, and digital account access through the My H&P Web Portal and Smartphone App.

Product overview

Hacking & Paterson Management Services is a property factoring company operating across Scotland, offering a unified service portfolio centered on property factoring and management. The core offering consists of the My H&P Web Portal and My H&P Smartphone App as the primary customer-facing digital platforms, supplemented by property factoring services for homeowners and homebuilders, common insurance placement, repair and maintenance administration, debt recovery, and insurance claims management. The company serves a varied portfolio ranging from traditional tenements to modern developments from offices in Glasgow and Edinburgh.

Differentiator

Problem solved

Functional benefit

Products and services

• My H&P Web Portal

Quantifiable outcome

• No premium rate increase for majority of customers over 7 years, with many experiencing premium rate reductions
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• The Turing TrustminorOthers · 1 March 2026IT equipment donation partnership. HPMS donated 100+ keyboards and mice, 70+ PCs, 5 laptops, and 4 monitors to The Turing Trust, a charity reducing digital inequality while protecting the environment. Equipment is refurbished and distributed to schools and communities globally.
• Early Years ScotlandminorOthers · 1 June 2025Official charity partnership. HPMS working with national charity making a difference in the lives of Scotland's youngest children.
• SAMH (Scottish Association for Mental Health)minorOthers · 1 March 2022Corporate partnership with Scotland's mental health charity. HPMS donated £5,000 and committed to supporting fundraising, awareness raising, and sharing mental health support information throughout 2022.
• Rock TrustminorOthersOne of three homelessness charities to benefit from HPMS's Charitable Giving Initiative in 2024. Rock Trust has supported Scotland's young people for over 30 years.
• Shelter ScotlandminorOthersSecond homelessness charity to receive £3,750 donation from HPMS's Charitable Giving Initiative. Formed in 1968 and lies behind the foundation of several housing initiatives.
• Social BiteminorOthersFirst homelessness charity featured in HPMS's Charitable Giving Initiative series.
• AONcoreTechnology or IntegrationInternational insurance broker partnership. AON works with HPMS to secure the best insurance cover for customers, negotiating renewals and ensuring appropriate coverage, suitability of insurers, effective claims handling, and competitive premium rates.
• Indigo SwancoreTechnology or IntegrationEnergy broker partnership since 2017. Indigo Swan provides expert knowledge to help HPMS customers secure favorable energy contracts, including recommending long-term contracts that protected customers from price increases until August 2023.
• Cosmic ChargingminorStrategic or Co-development PartnerEV infrastructure partnership supporting UK's largest fully-funded EV infrastructure project at Britannia Quay, one of HPMS's factored developments.
• Homes for ScotlandminorGTM or Marketing PartnerIndustry body representing 200 member organisations. HPMS sponsors the Development of the Year Large (100+ units) Award and supports the Annual Lunch and Awards ceremony.
• Persimmon WestminorGTM or Marketing PartnerHPMS was headline sponsor of Persimmon West's Charity Golf Day in aid of The Beatson Cancer Charity.
• The Property Institute (TPI Scotland)coreOthersGordon Buchanan, Director at HPMS, is a Board Member and chairs the Governance and Policy Working Group. David Doran, Group CEO, serves as Chair of TPI Scotland. HPMS contributes to industry manifesto development and policy work.

Scale indicators5 records

Recent moves8 records

Expansion highlights4 records

Regional players

• Watson Property Management: Scottish property management firm offering factoring and block management services, comparable in scale and regional focus to HPMS but concentrated in specific geographies within Scotland rather than national coverage.

Direct peers

• Redpath Bruce Property Management: Scotland-based residential property factor managing tenements, flatted developments, and homeowner associations with a comparable service portfolio covering maintenance administration, common insurance, and financial management.
• Trinity Factors: Edinburgh-headquartered residential property factor serving Scottish homeowners with common property management, insurance placement, and maintenance services, operating in the same regulated property factor category as HPMS.
• BMG (Burnetts Management Group): Residential property management company providing factoring and block management services to Scottish homeowner associations, competing head-to-head for the same tenement and modern development portfolios.
• Ross & Liddell: Scottish residential property management and factoring firm offering common property management, factoring services, and block management for homeowner associations and developers across Scotland, directly competing for the same customer base as HPMS.
• Aitchison + Co Property Factors: Scottish property factor providing residential factoring services to tenement buildings and modern developments, with overlapping service lines in common repair administration and insurance brokerage for factored properties.
• James Gibb Residential Property Management: One of Scotland's largest independent residential property factors and property managers, providing directly comparable factoring, common repair, insurance, and property management services to tenement and modern developments across Scotland.

Broad incumbents

• FirstPort: UK's largest residential property management company, managing over 200,000 homes. While focused on England and Wales, it represents the national-scale incumbent whose entry or expansion into Scotland would materially pressure regional factors like HPMS.
• Savills Residential Property Management: Global real estate services firm with a UK residential property management division offering block management and estate management services, including in Scotland, competing for higher-end developments HPMS also targets.
• Knight Frank Residential Management: International real estate consultancy providing residential block and estate management services in prime UK markets, including Scotland, as part of a broader portfolio of services rather than as a dedicated factoring specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hacking & Paterson Management Services